Manage Cloudary Holdings

How to cancel Cloudary Holdings in malaysia and keep your money safe

What is Cloudary Holdings and why malaysians are getting charged

Cloudary Holdings is a cloud storage service with roots in Hong Kong that charges Malaysian users for file storage, access, and sharing features. The problem most of you face is that the company does not clearly publish cancellation instructions on their main website, so when you want to stop, you end up confused about where to go and whether you will lose data or face hidden charges.

Many Malaysian subscribers discover Cloudary Holdings through their app store, not through a direct website sign-up. This means your billing statement shows a charge from Apple App Store or Google Play, not from Cloudary Holdings directly. That invisible layer makes cancellation feel harder than it actually is, and Stopee has tracked dozens of cases where users kept paying because they did not know where to cancel.

The billing model that catches people off guard

You typically pay a recurring subscription fee in Malaysian ringgit (RM) for storage capacity or premium features. The charge renews automatically on your renewal date, and the real trap is that you may not see the exact cancellation date or a clear countdown before your next charge hits.

If you signed up through the app, your payment method is registered with Apple or Google, not directly with Cloudary Holdings. That is why many users in Malaysia think they are cancelling the app when they are actually just uninstalling it. The subscription keeps running in the background, and your card keeps getting charged.

No clear malaysia-specific support or pricing page

Cloudary Holdings does not publish a Malaysia-specific pricing page or local support phone number. You can reach support at [email protected] (24/7), but there is no Malaysian ringgit pricing calculator, no local terms page, and no published statement about free trial periods or commitment locks. This lack of transparency is exactly why Stopee recommends saving every piece of your billing proof before you cancel.

Your consumer rights under malaysian law and when to use them

Malaysia's Consumer Protection Act 1999 gives you the right to cancel a subscription service and receive a refund within a fair timeframe if the company has not been clear about cancellation terms or renewal conditions. If Cloudary Holdings continues to charge you after you have submitted a cancellation request, you have legal grounds to escalate the dispute.

What the consumer protection act 1999 says about your cancellation right

Under Section 10 of the Consumer Protection Act 1999, you are entitled to clear, honest information about the goods or services you are buying, including renewal terms and cancellation procedures. If Cloudary Holdings fails to publish these terms clearly, or if the company ignores your cancellation request and keeps charging you, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCI).

Most importantly, you have the right to a refund if the company did not disclose the renewal date or cancellation method before charging you. If you were charged for a period after you requested cancellation, save that evidence. Stopee recommends taking screenshots of your cancellation request, your latest billing statement, and any support email exchanges.

Who to contact if Cloudary Holdings refuses to refund you

If you cancel successfully but still see a charge, or if the company does not respond to your cancellation request within 14 days, file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or directly with the MDTCCI. Include your billing proof, cancellation request date, and proof that you are a Malaysian resident or cardholder.

Stopee has helped users escalate disputes like this, and providing a clear paper trail (screenshots, emails, statements) dramatically improves your chances of recovering unwanted charges.

Three ways to cancel Cloudary Holdings depending on how you signed up

Your cancellation path depends entirely on which payment method you used: your Cloudary Holdings account directly, the Apple App Store, or Google Play. Most Malaysian users go through the app store route without realizing it, so confirming your billing source is your first move.

Method 1: cancel through your Cloudary Holdings account online

If you signed up directly on the Cloudary Holdings website or logged in through a web portal, you can cancel through your account settings.

1. Open a web browser and go to your Cloudary Holdings account login page
2. Sign in with your email and password
   • If you have forgotten your password, use the "Forgot password" link and reset it via your email
3. Navigate to Account Settings or Billing (usually in the top right menu or bottom left sidebar)
4. Look for Subscription, Plan, or Payment Method options
5. Select the option to cancel, downgrade, or pause your subscription
   • Pro tip: If you see a "pause" option instead of cancel, use pause first - you can cancel permanently after 30 days if needed
6. Enter a reason for cancellation (optional, but useful for feedback)
7. Confirm your cancellation request by clicking the final confirmation button
   • Warning: Do not close the page until you see a confirmation message. Take a screenshot of the confirmation and note the exact date and time
8. Check your email for a cancellation confirmation message from Cloudary Holdings within 2 hours
9. Reply to that email with a request for confirmation of your cancellation date and any applicable refund amount

If you do not see a cancellation button after Step 4, email [email protected] immediately with your account email, the date you want to cancel, and a screenshot of your account page. Include the phrase "I am requesting cancellation of my subscription effective immediately" to create a clear paper trail.

Method 2: cancel through apple app store (iPhone or iPad)

Most Malaysian users who downloaded Cloudary Holdings from the App Store have their subscription managed by Apple, not by Cloudary Holdings directly. Your cancellation happens in the App Store settings, not in the Cloudary app.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap the profile icon in the top right corner
3. Tap Subscriptions
4. Find and tap Cloudary Holdings (or the app name shown in your subscription list)
   • If you see multiple subscriptions, look for the one showing your most recent charge amount in Malaysian ringgit
5. Tap Cancel Subscription
   • Pro tip: Apple usually offers a "pause subscription" option before cancel. Choose that if you want to try again later without losing your data
6. Follow Apple's prompts and confirm the cancellation
   • Warning: Apple will ask if you want to request a refund for your last charge. Select "Request Refund" only if you were charged within the last 90 days and did not use the service
7. Take a screenshot showing "Subscription Cancelled" or "You will lose access on [date]"
8. You should receive a cancellation confirmation email from Apple within 1 hour. Save this email

Your access to Cloudary Holdings will end on your next billing date, not immediately. If you were charged today and you cancel today, you keep access until your renewal date, and no refund is automatically given. However, if you were overcharged or charged twice in the same month, use Apple's refund request option in the App Store.

Method 3: cancel through google play (Android)

Android users who subscribed through Google Play have the same automatic renewal setup. Your cancellation happens in Google Play, not in the Cloudary Holdings app.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions
5. Find Cloudary Holdings in the list
   • If you do not see it, scroll down or use the search bar to find it
6. Tap Cloudary Holdings and then tap Cancel subscription
   • Pro tip: Google Play shows your renewal date here. Make a note of it before you cancel
7. Tap Continue to Cancellation and confirm
   • Google may ask why you are cancelling. This feedback helps, but it is optional
8. Tap Cancel subscription again to finalize
   • Warning: After this step, you cannot undo the cancellation from within Google Play. You must contact support if you changed your mind within 1 hour
9. Take a screenshot of the confirmation screen, which will show a date like "Your access ends on 15 March 2025"
10. Check your email (the one linked to your Google account) for a cancellation confirmation from Google Play

Just like Apple, Google Play lets your current subscription run until the renewal date. If you cancel on 5 March and your next charge is 15 March, you keep access until 15 March and no refund is issued unless you request one within 48 hours of being charged.

What happens to your files and data after you cancel

Cancelling Cloudary Holdings means losing access to your paid features, but the company does not clearly explain what happens to your files in the published sources. Before you hit cancel, you need to know exactly what to download and backup.

Download and save your important files before cancellation

Cloudary Holdings does not publish a precise data retention policy in the Malaysian terms, so assume the safest approach: download everything important before you cancel. Once your subscription ends, you may lose access to all uploaded files, shared links, and metadata within hours or days.

1. Log in to your Cloudary Holdings account or app
2. Go to your file library or storage section
3. Select all files you want to keep
   • Most apps have a "Select All" button or checkbox in the top toolbar
4. Download them to your computer or another cloud storage service (Google Drive, OneDrive, Dropbox)
5. For shared files or links, take a screenshot of the URL and save it in a document in case you need to recreate the link later
6. Export any metadata or account reports if available (usually found in Account or Settings)
7. Once everything is downloaded and verified, proceed with your cancellation

If you have business-critical files stored only in Cloudary Holdings, delay your cancellation until you have safely downloaded everything and tested that the files open correctly on your backup system.

What to expect after your cancellation date

After your access ends, you will be logged out of the app or web portal. You may see an error message saying "Subscription inactive" or "Access denied." This is normal. Your account is not deleted; it is just suspended because you did not renew.

If you want to reactivate Cloudary Holdings later, you can usually sign back in and restart your subscription through the same app or website. You will be charged for a new subscription, and your old files will not automatically return unless the company restores them. Contact [email protected] if you want clarity on data retention before you cancel.

Refund eligibility and how to claim one in malaysia

Cloudary Holdings does not automatically refund you just because you cancelled. However, Malaysian consumer law and app store policies give you specific windows to request a refund if you meet certain conditions.

When you can claim a refund

You are eligible for a refund if any of the following apply:

• You were charged for a subscription after you requested cancellation and the company continued to bill you
• You were double-charged in the same billing cycle
• You cancelled within 48 hours of your first charge (or within the app store's refund window, which is usually 48 hours to 14 days depending on whether you used the service)
• You can prove the company did not clearly disclose the cancellation method before you subscribed (which applies to most Cloudary Holdings users in Malaysia, since the terms are not transparent)

How to request a refund step by step

1. Gather all proof: your billing statement (screenshot), the charge date, your subscription plan name, and your cancellation confirmation email
2. If you cancelled through App Store: open the App Store, go to your profile, tap Subscriptions, find Cloudary Holdings, and tap "Request Refund" under your last charge. Explain that you were not given clear cancellation information before subscribing
3. If you cancelled through Google Play: open Google Play, go to your profile, tap Payments and subscriptions, tap Subscriptions, find Cloudary Holdings, and tap "Report a problem." Explain the reason (overcharge, unclear terms, or non-use within 48 hours)
4. If you cancelled through the web account: email [email protected] with the subject line "Refund request for subscription ending on [date]." Include your account email, the charge amount in RM, and the date you requested cancellation
5. Wait for a response. Apple usually decides within 48 hours. Google Play typically responds within 5 business days. Cloudary Holdings support usually takes 7 to 14 business days
6. If you are refused, escalate to the FOMCA or MDTCCI with your full correspondence history

Pro tip: You have a much stronger case if you can show that the renewal date or cancellation method was not clearly visible before you subscribed. Screenshot your account page showing when the next charge is due before you cancel - this proves you gave proper notice.

Common mistakes that keep you from cancelling successfully

Cancelling a subscription should feel simple, but Cloudary Holdings makes it complicated in ways that frustrate thousands of Malaysian users every month. Here are the traps you must avoid.

Mistake 1: uninstalling the app instead of cancelling the subscription

The biggest mistake you can make is deleting the Cloudary Holdings app from your phone and thinking you have cancelled the subscription. You have not. The app is gone, but your subscription renewal is still active on Apple or Google's servers, and you will be charged again on your renewal date.

Always cancel through the App Store (Apple) or Google Play (Android) settings before you delete the app. Take a screenshot of the cancellation confirmation. Then delete the app if you want to. Stopee has tracked cases where users kept paying for 12 months because they deleted the app and forgot to cancel the subscription.

Mistake 2: not saving a screenshot of the cancellation confirmation

After you cancel, the app or website may show you a confirmation message for only 10 seconds. If you do not screenshot it immediately, you have no proof you cancelled, and if you see a charge on your card statement next month, you cannot prove to the company (or to your bank) that you actually submitted a cancellation request.

Screenshot everything: the "Subscription cancelled" message, the date, the access end date, and your confirmation email. Save these to your phone or cloud storage so you have them if you need to dispute a charge with your bank or escalate to FOMCA.

Mistake 3: cancelling too close to your renewal date

If your renewal date is 15 March and you cancel on 14 March, you have given only one day's notice. Cloudary Holdings may have already processed the charge, and you may not get a refund. Cancel at least 5 to 7 days before your next renewal date to leave a clear window for the cancellation to process.

Check your account or app store to see exactly when your next charge is due. Stopee recommends setting a phone reminder 10 days before that date so you remember to cancel in time.

Mistake 4: not responding to the company's retention offer

After you request cancellation, you may receive an email or in-app message from Cloudary Holdings offering you a discount to stay. Ignore this if you genuinely do not want the service. If you reply with interest, you may accidentally restart your subscription, and the cancellation request will be cancelled.

If you change your mind and want to stay, reply to the retention offer clearly and concisely. If you are firm about leaving, do not engage - just let the cancellation stand.

Mistake 5: assuming the free trial means no payment method is stored

If you signed up for a free trial with Cloudary Holdings, you still had to enter a payment method. When the trial ends, the company automatically charges your card for the paid plan unless you cancel before the trial expires. Many Malaysians think the trial means no charge, then see a surprise bill.

Mark your free trial end date in your calendar now and cancel 3 days before it ends. This gives you a safety margin if there are delays in processing.

What to do immediately after you cancel

Cancelling is not the end of the process. You need to verify that the cancellation went through and monitor your account to make sure no extra charges show up.

Verification checklist for the next 48 hours

1. Check your email for a cancellation confirmation message from Cloudary Holdings, Apple, or Google
2. Log back into the app or website to confirm the status shows "Subscription cancelled" or "Active until [date]"
3. If you are cancelling through an app store, check the subscription list again to make sure Cloudary Holdings is no longer listed or shows as "Cancelled"
4. Save screenshots of all confirmation pages
5. Do not delete these screenshots for at least 90 days

Monitor your card statement for the next 60 days

After you cancel, watch your bank statement or credit card app closely for the next 2 months. If you see another charge from Cloudary Holdings, Google, or Apple for this service, your cancellation did not process correctly. Contact your bank immediately and explain that you cancelled the subscription.

Stopee recommends setting a phone reminder to check your statement on your old renewal date plus 1 day. If no charge appears, your cancellation worked.

Pricing and why you might want to cancel

Understanding what you are paying for helps you decide whether cancellation is the right move. Here is a breakdown of typical Cloudary Holdings costs in Malaysia.

Note: Exact pricing in Malaysia is not published on the main Cloudary Holdings website. Prices shown are estimates based on regional patterns. Always check your actual billing statement for the exact amount charged to you in RM.

When to cancel instead of downgrading

If you are paying RM 50 or more per month and you rarely use the service, cancellation saves you RM 600+ per year. If you are paying less than RM 15 and you occasionally need cloud storage, downgrading to the free tier or basic plan might be smarter than cancelling (you keep your files and can come back easily if you need more space).

Ask yourself: Do I actively use this storage at least once a week? If no, cancel. If yes but only occasionally, downgrade first and cancel later if you do not use the downgraded plan within 30 days.

How to avoid Cloudary Holdings charges in the future

Once you have successfully cancelled, protect yourself from signing up again by accident or subscribing to a similar hidden charge.

Best practices to stay in control

• Keep a spreadsheet of every subscription you have (name, cost, renewal date, cancellation method)
• Set a phone alarm for 5 days before each renewal date
• Use a separate "subscription" email address if possible, so charges are easy to spot
• Check your bank and app store statements monthly, not just when you are worried
• Do not save payment methods in apps unless you know the free trial terms before you tap "Continue"
• Always screenshot the cancellation confirmation and save it in a folder labeled with the service name and date

Stopee has built tools and guides to help you track subscriptions and avoid surprise charges. Visiting Stopee regularly means you stay informed about which services are worth paying for and which ones to cancel immediately.

How to contact Cloudary Holdings if cancellation is not working

If you have followed every step and your cancellation is still not processing, or if you are being charged after you cancelled, contact support directly and escalate through official channels.

Direct contact and escalation path

Email [email protected] with the following information:

• Your account email address
• The date you requested cancellation (with screenshot)
• Your latest billing statement (screenshot with the charge amount and date)
• The exact error message you received, if any
• A clear statement: "I am requesting immediate cancellation of my Cloudary Holdings subscription and confirmation that no further charges will be applied."

Send your email as a new message, not a reply, so it creates a new support ticket. Note the ticket number if one is provided. Wait 7 business days for a response.

If support does not respond or refuses to cancel, file a complaint with the MDTCCI (Ministry of Domestic Trade and Cost of Living) or FOMCA (Federation of Malaysian Consumers Associations) with your full correspondence history. Include any screenshots, emails, and billing proof. These authorities take action when companies ignore Malaysian consumer rights.

No physical address in malaysia

Cloudary Holdings does not have a published Malaysia office or mailing address. The company is based in Hong Kong, which is why digital contact (email) and app store support are your only options. This also means that if you need to escalate a dispute, Malaysian consumer authorities take precedence over any international company policy.

Do not waste time trying to find a Malaysia physical address or phone number for Cloudary Holdings. Email support and FOMCA escalation are your fastest paths to resolution.

Final summary: take control of your subscription today

Cancelling Cloudary Holdings in Malaysia is straightforward once you know whether you signed up through the app or the web, but the company's lack of transparency makes thousands of users feel trapped. The good news is that you are not: you have clear steps, legal protection under the Consumer Protection Act 1999, and escalation channels if the company ignores your request.

Start by identifying your cancellation method (web account, Apple App Store, or Google Play), gather your billing proof, and cancel at least 5 days before your renewal date. Take a screenshot of the confirmation. Download your important files before access ends. Monitor your card statement for 60 days. If a charge appears after you cancelled, contact your bank immediately and escalate to FOMCA if needed.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover wrongful charges, and stay in control of their recurring payments. Visit Stopee today to explore more cancellation guides, track your subscriptions, and learn your consumer rights. Whether you are cancelling Cloudary Holdings or any other service, Stopee gives you the confidence and tools to make it happen without stress.