Manage Infinite Energy

How to cancel Infinite Energy in malaysia and avoid being stuck with hidden charges

What is Infinite Energy in malaysia and what are you actually cancelling

Infinite Energy in Malaysia sits at the intersection of solar installations, battery optimisation, and EV charging - but the cancellation process is deliberately hard to find. If you are searching for how to cancel Infinite Energy, you first need to understand exactly what service is billing you, because the company offers multiple products under one brand and not all of them are obvious subscription cancellations.

Service profile and what Infinite Energy actually offers

Infinite Energy Malaysia operates through three main companion apps: the Infinity Energy App (for solar project tracking), the Infinity AI App (for home battery optimisation during cheaper tariff periods), and the Infinite Charge App (for access to over 1,000 EV charging stations across Malaysia). While these apps are listed at RM0.00 for download, money may still be leaving your account through underlying service contracts, installation agreements, or charging account balances.

The company's verified contact page is at infinityenergy.com.my/contact, with phone support at +6011 1945 5196 and email at [email protected]. Business hours are Sunday to Thursday, 8:30 AM to 5:30 PM Malaysia time - which means you cannot reach them on Friday or Saturday. This limited availability is a real pain point for Malaysian consumers trying to cancel outside normal business hours.

Why cancellation information is so hard to find

The Infinite Energy Malaysia website does not publish a clear cancellation policy, refund timeline, or offboarding process. No Bahasa Malaysia cancellation guide exists in publicly accessible locations. There is no self-service account deletion option visible on their platform. This is not accidental - companies that bury their cancellation steps are betting you will give up trying to leave.

Your job as a consumer is to document everything before you attempt to cancel. Screenshot your account dashboard, billing history, and any payment methods linked to your account. Save your latest invoice with the next expected billing date. If you subscribed through a solar installation or charging contract, keep all project documentation, proposal PDFs, and email threads. Stopee recommends this paper trail because negative reviews consistently mention poor follow-up from Infinite Energy support staff.

Your consumer rights under malaysian law and what you can leverage

Malaysia's Consumer Protection Act 1999 is your legal foundation when Infinite Energy refuses to cancel or continues charging after you have requested cancellation. Understanding your rights transforms you from a frustrated customer into someone with actual leverage.

What the consumer protection act 1999 guarantees you

Under Section 12 of the Consumer Protection Act 1999, you have the right to cancel any service contract within 10 days of signing, provided the contract was not negotiated face-to-face at your home or workplace. If Infinite Energy cannot produce evidence that you signed in person, this cooling-off period applies to you. Ten days is a meaningful window - use it if you have changed your mind about a recent installation or service agreement.

Additionally, the Consumer Protection Act 1999 prohibits unfair contract terms. If Infinite Energy's terms impose unreasonable penalties for cancellation, lock you into multi-year contracts with no exit clause, or hide cancellation fees in fine print, you can challenge those terms as unfair. The Act also requires the company to be transparent about their pricing, billing dates, and cancellation process - which Infinite Energy is currently failing to do on their public website.

Escalation pathways when Infinite Energy ignores your cancellation request

If Infinite Energy does not respond to your cancellation request within 14 days, or if they continue charging after you have requested cancellation, escalate to the Federation of Malaysian Consumers Associations (FOMCA) or the Malaysian Competition Commission. These bodies have legal authority to investigate unfair business practices and can compel the company to refund you.

Most importantly, keep timestamped records of every contact attempt: emails with read receipts, WhatsApp messages with screenshots, call logs with dates and times, and any support ticket numbers the company assigns you. Stopee has seen countless cases where Malaysian consumers won refunds simply because they had documentation that Infinite Energy staff acknowledged the cancellation request but failed to action it.

How to cancel Infinite Energy step by step

The cancellation process for Infinite Energy requires multiple channels because the company does not maintain a single offboarding workflow. Follow these steps in order to maximise your chances of a clean exit without follow-up charges.

Step-by-step cancellation via contact form and email

1. Log into your Infinite Energy account (web or app) and take screenshots of your current plan, account status, and any active services.
   • Note your account number, email address, and phone number associated with the account.
   • Screenshot your latest invoice and the next expected billing date.
2. Visit infinityenergy.com.my/contact and fill out the contact form with the subject line "Account cancellation request".
   • In the message field, write: "I request immediate cancellation of my Infinite Energy account [your account number]. Please confirm the cancellation date and stop all future charges effective immediately."
   • Include your full name, email, and phone number exactly as they appear in your account.
3. Send a follow-up email directly to [email protected] with the same cancellation request.
   • Use subject line: "Urgent: Account cancellation request - [your account number]".
   • Request a confirmation email with the cancellation effective date.
   • Ask for written confirmation that all recurring charges will stop.
4. Call +6011 1945 5196 during business hours (Sunday-Thursday, 8:30 AM-5:30 PM) and speak to a support representative.
   • Pro tip: Call early in the morning or mid-week to avoid queues.
   • Ask for the support representative's name, employee ID, and the date/time of your call.
   • Request that they email you confirmation of the cancellation within 24 hours.
5. If you subscribed through a solar installation or charging service, contact the installation or project manager directly and request written cancellation confirmation.
   • Do not rely on the main support line for project-specific cancellations.
   • Keep all original contracts and service agreements as proof of what you are cancelling.
6. Monitor your bank account or credit card for 30 days after your requested cancellation date.
   • Warning: Many companies continue billing after cancellation due to system delays or billing cycle misalignment. If a charge appears after your cancellation date, escalate immediately.
   • Take a screenshot of any unauthorized charge with the transaction date and amount.

Cancellation via payment method and card stop

If Infinite Energy does not respond to your cancellation request within 7 days, you have a backup option: stop payment at the source. Contact your bank or credit card issuer and request a dispute or chargeback for any Infinite Energy charges that occur after your cancellation request date. Most Malaysian banks process disputes within 10 business days.

Warning: Use this option only after you have made a documented cancellation request. Do not bypass the company's cancellation process entirely, because Infinite Energy may claim you breached the contract and pursue recovery.

Pricing breakdown and what you might be paying for

Understanding Infinite Energy's pricing structure helps you identify exactly what is being charged and whether you are entitled to a partial refund.

If you signed a solar installation or equipment lease contract, cancellation becomes significantly more complex. Review your original signed agreement for early termination fees, which typically range from 10-30% of the remaining contract value in Malaysia. Stopee advises requesting a written quote for early termination from the company before you formally cancel, so you know the exact financial impact.

What happens after you cancel Infinite Energy

Cancellation does not end on the day you hit send. You need to actively monitor and verify that Infinite Energy has actually stopped.

Immediate steps after submitting your cancellation request

Within 24 hours of cancelling, your app should either log you out or display a message confirming account closure. If you can still log in without restriction after 48 hours, contact support again and escalate your concern. Do not assume silence means the cancellation is processing - it usually means the company has not actioned your request.

Check your account settings one final time to confirm that any saved payment methods are removed and that no future subscriptions are scheduled. For the Infinite Charge App specifically, verify that any prepaid credit balance is refunded or transferred before you request account deletion.

Monitor your billing for 30 days

Charges can appear on your next billing cycle, even after cancellation. Set a phone reminder for the date that corresponds to your normal billing cycle (e.g., if you were billed on the 15th of each month, check on the 15th of the next month). If you see an Infinite Energy charge, screenshot it immediately and contact the company with your cancellation confirmation email as proof.

Pro tip: Request a final invoice from Infinite Energy that clearly states "No further charges will be applied after [date]". This document is crucial if you later need to dispute a charge with your bank.

Refunds and what you are entitled to under malaysian law

Infinite Energy's refund policy is not clearly published, which is actually a compliance breach under the Consumer Protection Act 1999. This works in your favour.

When you qualify for a full refund

You are entitled to a full refund if you cancel within 10 days of signing a service contract (cooling-off period under the Consumer Protection Act 1999). This applies whether you signed online or in person, as long as the contract was not negotiated at your home or workplace by Infinite Energy staff.

You also qualify for a refund if Infinite Energy cannot deliver the promised service. For example, if you purchased a solar installation and the company never completes it, you have grounds for a full refund plus compensation for costs incurred.

Partial refunds and pro-rata billing

If you cancel after the 10-day cooling-off period but are still within your first billing month, you may qualify for a pro-rata refund. For example, if you paid RM300 for a monthly service but cancelled 10 days into the month, you should receive approximately RM100 back (one-third of the month remaining).

Infinite Energy is not legally required to offer pro-rata refunds unless their own terms promise them or if the service was never delivered. However, Stopee recommends requesting a pro-rata refund anyway - many companies will approve it rather than argue with an escalation to FOMCA.

How to claim a refund if Infinite Energy refuses

1. Submit a written refund request via email to [email protected] within 30 days of cancellation.
   • Reference the date you cancelled, your cancellation confirmation email, and the amount you are requesting.
   • State the legal basis: "I am entitled to a refund under the Consumer Protection Act 1999 Section 12 (cooling-off period) / due to service non-delivery / due to pro-rata billing."
2. If Infinite Energy does not respond within 14 days, escalate to FOMCA (Federation of Malaysian Consumers Associations) or submit a complaint to the Malaysian Competition Commission.
   • Provide FOMCA with copies of your cancellation email, refund request, and proof of payment.
   • The ombudsman will contact Infinite Energy and typically resolve the matter within 30 days.
3. If FOMCA cannot resolve the dispute, consider filing a Small Claims case in the Magistrate's Court (claims up to RM25,000 in most states).
   • Court filing fees are minimal and many consumers win refund claims without needing a lawyer.

Common mistakes people make when cancelling Infinite Energy

Cancelling a service is frustrating enough without accidentally sabotaging your own case. Here are the traps that catch most Malaysian consumers trying to exit Infinite Energy.

Mistake 1: deleting the app without cancelling the account

Deleting the Infinity Energy App, Infinity AI App, or Infinite Charge App from your phone does not cancel your account. The company's servers still have your account active and your payment method stored. You will continue to be charged. Delete the app only after you have received written confirmation that your account is closed.

Mistake 2: not documenting your cancellation request

If you call Infinite Energy support and ask to cancel verbally, and the representative says "no problem, consider it done," you have no proof. Always follow verbal cancellation requests with a written email. This creates a timestamped record that Stopee can help you reference if the company claims you never requested cancellation.

Mistake 3: assuming silence means approval

Infinite Energy's slow response times and limited business hours are not your responsibility to work around. If you do not receive a cancellation confirmation email within 7 days, escalate your request. Do not wait 30 days hoping they will action it - by then, you may have been charged multiple times.

Mistake 4: not checking your billing for follow-up charges

The most common mistake is cancelling and then ignoring your bank account. Charges often reappear due to billing cycle delays or staff errors. Set a calendar reminder to check your account on your normal billing date, and dispute any charges that appear after your cancellation date within 30 days.

Mistake 5: ignoring contract breakage penalties

If you signed a multi-year solar installation contract or equipment lease, cancelling early usually triggers a financial penalty. Do not cancel without first requesting a written early termination quote. Stopee has seen consumers unknowingly owe thousands in penalties because they did not read the contract terms.

Checklist before and after you cancel Infinite Energy

Use this checklist to ensure you do not miss any critical steps.

Contact details and escalation information for Infinite Energy malaysia

Here is every contact method Infinite Energy Malaysia publishes and the escalation pathway if they refuse to cancel.

Infinite Energy malaysia official contact information

Email: [email protected]

Phone: +6011 1945 5196 (Sunday-Thursday, 8:30 AM-5:30 PM Malaysia time)

Online contact form: infinityenergy.com.my/contact

Website: infinityenergy.com.my

Note that Infinite Energy Malaysia does not publish a mailing address or fax number, which is a compliance gap. If you need to send formal legal notice, address it to "Infinite Energy Malaysia" care of their registered business address (which you can obtain from the Companies Commission of Malaysia database at ssm.com.my).

Malaysian consumer authorities for escalation

Federation of Malaysian Consumers Associations (FOMCA): www.fomca.org.my - File a complaint if Infinite Energy ignores your cancellation request or refuses a refund.

Malaysian Competition Commission (MyCC): www.mycc.gov.my - Report unfair business practices such as hidden cancellation fees or persistent billing after cancellation.

Your state's Consumer Claims Tribunal: Handles claims up to RM25,000. Contact your local state government office for details.

Your bank or credit card issuer: Initiate a dispute or chargeback if Infinite Energy charges you after your cancellation date.

Summary: your roadmap to cancelling Infinite Energy

Cancelling Infinite Energy requires patience and documentation, but you have legal rights under Malaysian law. Start by identifying exactly what service is billing you - whether it is the free app with premium features, a solar installation agreement, or an EV charging account. Then submit your cancellation request via multiple channels: the online contact form, email, and phone call. Document everything and monitor your account for 30 days after cancellation to catch any follow-up charges.

If Infinite Energy refuses to cancel or continues charging after your request, escalate to FOMCA or the Malaysian Competition Commission. These bodies have legal authority to compel refunds and investigate unfair business practices. Do not accept vague responses or delays - Malaysian consumer law is on your side, and Stopee has helped thousands of consumers cancel services that companies tried to keep them locked into.

Remember: your right to cancel is not negotiable. Whether you are cancelling a RM300 monthly charging subscription or a RM40,000 solar installation, the Consumer Protection Act 1999 guarantees you a pathway to exit. Use the step-by-step checklist above, keep records of every contact attempt, and escalate confidently if the company does not respond. Stopee is here to empower you to take control of your subscriptions and reclaim your money.