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Cancel Infinite Energy: Step-by-Step Guide
How to cancel infinite energy in new zealand and understand your rights
What is infinite energy
Infinite Energy (New Zealand) operates as an energy-related business, though publicly available information about digital subscriptions, apps, or web-based services remains limited. You may be dealing with an energy retailer, a service provider, or a digital platform-the lack of transparent online documentation makes it essential to verify exactly what service you have signed up for before you attempt cancellation.
Company overview and scope
The company registers at a postal address in Cromwell, Central Otago, but detailed cancellation policies and pricing structures are not prominently published on publicly accessible channels. This creates genuine friction for customers trying to understand their obligations and exit options. At Stopee, we recognise that opacity around cancellation terms frustrates consumers and we are here to help you navigate that gap.
Importantly, "Infinite Energy" is also the name used by unrelated companies internationally. Before you take any cancellation action, confirm that you are dealing with the New Zealand entity, not an overseas service provider. Check your invoice, receipt, or bank statement to verify the correct company address and jurisdiction.
Pricing and plans
No publicly listed NZD pricing is available for Infinite Energy's services through standard online sources. The company requests that customers contact them directly for quotations and plan details, which means you will need to reach out to get clarity on what you are paying and why.
| Service tier | Price (NZD) | Billing cycle | Details |
|---|---|---|---|
| Standard service | Contact for quote | Varies | Basic package-confirm scope with company |
| Premium service | Contact for quote | Varies | Enhanced features-not publicly detailed |
| One-off service | Contact for quote | One-time charge | Easiest to cancel if no ongoing commitment applies |
Your consumer rights in new zealand
Understanding your legal protections is the foundation of a successful cancellation.
Consumer guarantees act and fair trading act
You are protected by two major pieces of New Zealand consumer law. The Consumer Guarantees Act (1993) covers the quality and fitness of services, while the Fair Trading Act (1986) protects you against misleading or deceptive conduct by traders.
Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Infinite Energy has failed to deliver on these standards-or if the service is faulty, misrepresented, or cannot do what it claims-you have grounds to request a refund, compensation, or cancellation without penalty.
If the company has made false claims about their service, charged you without clear consent, or locked you into a contract without transparent terms, the Fair Trading Act gives you additional remedies. Many consumers do not realise they have these protections, which is why Stopee emphasises them: your rights exist whether or not the company advertises them.
Dispute resolution and escalation pathways
If Infinite Energy refuses to honour your cancellation request or refund claim, you have formal escalation options. The Commerce Commission (New Zealand's consumer regulator) handles complaints about breaches of the Consumer Guarantees Act and Fair Trading Act. You can lodge a complaint online at www.regulationz.govt.nz or contact them directly.
Additionally, the Disputes Resolution Scheme (DRS) may assist if Infinite Energy is a member. Check your contract or contact the company to ask which scheme they participate in. Having these options in your back pocket gives you real leverage when negotiating cancellation.
How to cancel infinite energy
Cancellation methods vary depending on how you signed up and what platform hosts your account.
Cancellation methods by platform
Your best route depends on whether you subscribed directly with Infinite Energy, via Apple, Google Play, or another third party.
- Check your invoices and account statements to confirm which entity charged you and whether Infinite Energy is a direct charge, an Apple Store subscription, or a Google Play subscription.
- Direct charges typically show "Infinite Energy" or the company ABN/number on your bank or credit card statement.
- App Store charges show "Apple Inc." with a description of the service in parentheses.
- Google Play charges show "Google Australia Pty Ltd" (or similar) with the service name.
- If you subscribed directly with Infinite Energy, log into your account on their website or app.
- Look for a "Settings," "Account," "Manage Subscription," or "Billing" section.
- Search for a "Cancel," "Downgrade," or "End Service" option.
- If no self-service cancellation option is visible, note this-you will need to contact them by post or phone.
- If you subscribed via Apple, cancel through your Apple ID.
- On iPhone or iPad: go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions. Find Infinite Energy and tap "Cancel Subscription."
- On Mac: open System Preferences > Internet Accounts > [Your Apple ID] > Media & Purchases > Manage > Subscriptions. Select Infinite Energy and click "Cancel."
- On the web: visit appleid.apple.com > Sign In > Subscriptions > Manage > Cancel Subscription for Infinite Energy.
- Pro tip: Apple will refund a pro-rata amount if you cancel within 14 days of your last renewal. Request this when you cancel.
- If you subscribed via Google Play, cancel through Google Play.
- Open the Google Play app on your Android device.
- Tap the profile icon (top right) > Manage Your Google Account > Payments & Subscriptions > Manage Subscriptions.
- Select Infinite Energy > Cancel Subscription > Confirm.
- On the web: go to play.google.com, sign in, tap your profile > Payments & Subscriptions > Manage Subscriptions, select Infinite Energy, and choose "Cancel Subscription."
- If no self-service option exists or you subscribed directly, contact Infinite Energy by post.
- Send a signed cancellation letter (see template below) to: PO Box 62, Cromwell 9342, New Zealand.
- Include your full name, account number or email address, the date you want the cancellation to take effect, and a request for written confirmation.
- Send the letter by registered post or courier so you have proof of delivery. Keep a copy for your records.
- If you have a phone number or email from your invoices, call or email to request cancellation.
- Ask for the name of the person who handles your request and the date you made it.
- Request written confirmation of cancellation via email within 5 business days.
- If they refuse or claim no refund is due, cite the Consumer Guarantees Act and ask them to justify why you are not entitled to remedies.
Sample cancellation letter
If you are cancelling by post, use this template:
[Your Name]
[Your Address]
[Your Email]
[Your Phone]
[Date]
To: Infinite Energy (New Zealand)
PO Box 62
Cromwell 9342
New Zealand
Dear Sir or Madam,
I hereby formally request the cancellation of my account with Infinite Energy, effective immediately (or [specify date]). My account details are as follows:
Account Number: [if available]
Email Address: [your email]
Phone: [your phone]
Service Type: [e.g., energy supply, digital service]
Please confirm this cancellation in writing within 5 business days and advise of any refund due under the Consumer Guarantees Act 1993. I request that you cease all charges and billing from the date of this letter.
Yours faithfully,
[Your Signature]
[Your Typed Name]
What happens after you cancel
Knowing what to expect after you submit your cancellation request removes uncertainty and helps you stay on top of the process.
Service access and timing
The exact timing of service termination depends on how you cancel. If you cancel an app-store subscription (Apple or Google), access typically ends at the end of your current billing period-your next renewal will not occur. If you cancel a direct subscription, the company should end access either immediately or at the end of your paid period, depending on their terms.
Pro tip: If the company does not specify termination timing in their cancellation confirmation, assume the paid period continues and contact them to ask. This prevents unexpected charges.
Back up any account data, settings, invoices, or records before the cancellation date. Once your account is terminated, you may lose access to these files permanently.
Automatic renewals and follow-up
If you cancelled via Apple or Google Play, automatic renewals stop immediately-you will not be charged again. If you cancelled directly with Infinite Energy, monitor your bank and credit card statements for 30 to 60 days to ensure no further charges appear. If an unexpected charge does occur, contact the company immediately and request a refund.
Keep your cancellation confirmation email or letter for at least 12 months. This is your evidence if a dispute arises later.
Will you get a refund from infinite energy
Refund eligibility depends on your cancellation reason and the applicable law.
Company refund policy
Infinite Energy does not publish a publicly available refund policy. This means you cannot rely on a stated company policy to get your money back-instead, your right to a refund rests on consumer law and the circumstances of your complaint.
Consumer law refund rights
Under the Consumer Guarantees Act, you are entitled to a refund, replacement, or repair if the service is faulty, unfit for purpose, or breached in any material way. If you paid for a service that did not work as promised, or if the company misrepresented what you were buying, you have grounds for a refund regardless of any "no refund" clause in their terms.
If you cancelled within 14 days of the charge and the service was an automatic renewal through Apple or Google Play, both platforms allow refund requests within this window. Submit a refund request directly through the app store; include a reason code such as "Accidental purchase" or "Subscription not as described."
Warning: If you cancel after the 14-day window has passed, refund rights narrow-but do not disappear. You still have rights under consumer law if the service failed to meet statutory guarantees.
How to claim a refund
- Gather all evidence: your invoice, cancellation confirmation, bank statements, and records of any faults or misrepresentation.
- Determine your grounds: Did the service fail to work? Was it misrepresented? Does it not fit your stated purpose? Document these reasons.
- Contact Infinite Energy formally and cite the Consumer Guarantees Act. Write: "I am requesting a refund because [specific reason]. Under the Consumer Guarantees Act 1993, I am entitled to a remedy for [fault / misrepresentation]. Please confirm your refund within 10 business days."
- If the company refuses or does not respond within 10 business days, escalate to the Commerce Commission or lodge a complaint with the Disputes Resolution Scheme if Infinite Energy is a member.
- If you paid via Apple or Google Play, submit a refund request through the app store directly-you do not have to wait for Infinite Energy to approve.
Common mistakes to avoid when cancelling
Cancellation can be stressful, and small missteps can derail your exit or cost you money.
Assuming no written confirmation is needed. Always request written confirmation of your cancellation. A verbal confirmation over the phone is not enough-the company may claim they never received your request. Email or post ensures you have proof.
Cancelling only through the app without contacting the company. If you subscribed directly with Infinite Energy (not via Apple or Google Play), cancelling in the app alone may not end your subscription. The company may continue to bill you. Always contact them directly in addition to removing the app.
Not checking for follow-up charges. Monitor your bank and card statements for 60 days after cancellation. Many customers miss a delayed charge because they assume cancellation worked. If you spot a charge, contact the company immediately and request a refund.
Failing to cite consumer law. Many companies refuse refunds simply because you did not mention the Consumer Guarantees Act. The moment you cite statutory rights, they take your request more seriously. At Stopee, we encourage you to be explicit: "I am cancelling under my rights under the Consumer Guarantees Act 1993."
Sending cancellation by standard post without tracking. If you do not use registered post or courier tracking, the company can claim they never received your letter. Spend the extra dollars to ensure proof of delivery.
Accepting a "no refund" answer without escalation. If Infinite Energy claims you are not entitled to a refund, do not accept this as final. Escalate to the Commerce Commission or your bank. Most disputes at this stage are resolved in the consumer's favour because the company's policy contradicts consumer law.
Checklist for successful cancellation
Use this checklist to confirm you have covered all bases before and after submitting your cancellation request.
| Task | Status | Notes |
|---|---|---|
| Verified correct company entity (New Zealand) | ☐ | Check invoice or statement |
| Identified cancellation method (direct, Apple, Google) | ☐ | Review account sign-up records |
| Located account settings or support contact | ☐ | Look for "Manage Subscription" or contact email |
| Submitted formal cancellation request in writing | ☐ | Email or registered post-required |
| Requested written confirmation of cancellation | ☐ | Include in letter or email |
| Backed up account data before cancellation date | ☐ | Save invoices and records |
| Monitored statements for charges for 60 days post-cancellation | ☐ | Flag any unexpected billing |
| Received written cancellation confirmation | ☐ | Keep for 12 months minimum |
| Submitted refund claim if applicable | ☐ | Cite Consumer Guarantees Act |
| Escalated to Commerce Commission or DRS if refused | ☐ | Only if company does not cooperate |
How stopee can help you cancel
Navigating cancellation without support is frustrating, especially when companies do not publish clear policies. Stopee is built to guide you through every step, from identifying the right cancellation method to escalating disputes with regulators.
Our cancellation guides for hundreds of services-including energy retailers, app subscriptions, and digital platforms-give you the insider knowledge you need to exit cleanly. We flag the traps, cite your legal rights, and show you exactly what to write in your cancellation letter.
Stopee also tracks consumer complaints and refund success rates. If other customers have reported issues with Infinite Energy, we share that intel so you know what to expect and how to prepare your claim.
Infinite energy contact and cancellation address
Direct all cancellation requests to the address below. Use registered post or email (if available) to ensure proof of delivery.
Postal address for cancellation:
Infinite Energy (New Zealand)
PO Box 62
Cromwell 9342
New Zealand
If you find a phone number or email on your invoice or online, include it in your cancellation letter and follow up by phone within 5 business days to confirm receipt. Document the name of the person you speak to and the date of the conversation.
Next steps: take control of your cancellation
You now have the knowledge, legal framework, and step-by-step process to cancel Infinite Energy with confidence. Start by identifying how you signed up, gather your evidence, and submit your cancellation request in writing today. Do not wait for a response-monitor your statements and follow up after 10 business days if you do not receive written confirmation.
If Infinite Energy resists your cancellation or refuses a refund, remember that the Consumer Guarantees Act and Fair Trading Act are on your side. The Commerce Commission exists to enforce these protections, and you have the right to escalate without charge.
Stopee has helped thousands of consumers cancel unfair subscriptions, recover refunds, and navigate disputes with unresponsive companies. Whether you are cancelling because you found a better service, can no longer afford the cost, or the service has failed to deliver, Stopee is here to back you up with guides, templates, and legal reference points. Start your cancellation today-your money and your peace of mind are worth it.