Manage Faceit

How to cancel Faceit in malaysia and stop recurring charges

Understanding Faceit and why you might want to cancel

Faceit is a competitive esports platform that lets you play ranked matches, join tournaments, and access anti-cheat support. Founded in 2012, Faceit operates as part of the ESL FACEIT Group, now owned by Savvy Games Group. If you play in Malaysia, you likely subscribed for premium queue access, better matchmaking tools, or tournament entries rather than casual gaming.

The platform runs on a freemium model, which means basic access is free, but premium features renew automatically every month or year unless you cancel before your next billing date. Many Malaysian players discover the subscription renewal charge unexpectedly on their bank statement, which is why understanding the cancellation process matters so much.

What you actually pay for on Faceit

Faceit Premium or Plus subscriptions unlock tournament access, priority matchmaking, and exclusive gaming benefits. The platform prices subscriptions in monthly and annual plans, with reference pricing around RM52 per month for monthly subscriptions or approximately RM38 per month equivalent for annual plans. Separately, you can purchase Access Tokens in packs of 3, 5, or 10 for tournament entries, which are one-time purchases and do not auto-renew.

This distinction matters for cancellation because ending your premium subscription does not refund or cancel Access Tokens you have already purchased. Your subscription and token purchases live as separate billing items on your account.

How Faceit operates in malaysia

Malaysian users subscribe directly through the Faceit website or through mobile app stores (App Store or Google Play). Support is handled exclusively through the help centre and email at [email protected], with no live chat or local phone support. This means if a cancellation goes wrong, you cannot call a hotline to resolve it immediately, so precision in following the steps is essential.

Your consumer rights under malaysian law

The Consumer Protection Act 1999 (Act 599) protects you when you cancel digital subscriptions in Malaysia. Under this law, Faceit must honour cancellation requests made before your renewal date, and billing must stop immediately.

Key protections you have

You have the right to cancel any subscription at any time before the next billing cycle begins. Once you submit a valid cancellation request, Faceit cannot charge you again for that subscription period. If Faceit continues to bill you after a confirmed cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection standards in Malaysia.

If Faceit fails to process your cancellation or continues charging after you cancel, you can escalate the matter to MDTCA with proof of your cancellation request (screenshot of the cancellation page or confirmation email) and evidence of unwanted charges (bank statement or credit card billing). Keep all documentation until at least 30 days after your final billing date.

What to do if Faceit ignores your cancellation

Save every email from Faceit support, take screenshots of your account page showing cancellation status, and retain bank statements showing the disputed charge. If Faceit does not respond within 14 days of your cancellation request, you can file a consumer complaint with MDTCA using their online portal or by visiting a local consumer claims tribunal office.

Step-by-step cancellation for each payment method

The method you use to cancel depends entirely on where you subscribed. Faceit subscriptions can be purchased directly through the website, Apple App Store, or Google Play, and each channel requires a different cancellation process.

Cancel a Faceit website subscription

This is the most common cancellation route for Malaysian players who subscribe directly through Faceit.

1. Open your web browser and go to faceit.com, then log in with your email and password
   • If you forgot your password, click "Forgot password?" and reset it before you continue
2. Click your profile icon or avatar in the top right corner, then select "Account settings" or "My account"
3. Look for a "Subscription", "Billing", "Membership", or "Premium" section in the left menu
4. Find the active subscription you want to cancel and click on it
   • You may see "Premium Monthly" or "Premium Annual" listed here
5. Click the button labeled "End membership", "Cancel subscription", or "End benefits" (exact wording varies by region)
6. Read the cancellation confirmation prompt carefully, then click "Confirm" or "Yes, end my membership"
   • Warning: Some platforms show a retention offer at this step. Do not click any button other than the final "Confirm cancellation" option, or you may restart your subscription instead
7. Take a screenshot of the confirmation page showing your cancellation is complete
   • The page should say "Cancelled" or "Your membership ends on [date]"
8. Check your email for a cancellation confirmation from [email protected] within 24 hours
   • If you do not receive an email within 24 hours, contact [email protected] with your account email and screenshot proof

Pro tip: Log back in to your Faceit account 48 hours after cancellation and verify that your subscription status now shows "No active subscription" or "Cancelled". This double-check prevents billing surprises.

Cancel a Faceit subscription via apple app store

If you subscribed to Faceit through the Apple App Store on iPhone or iPad, you must cancel through Apple, not through the Faceit app or website.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen, then tap "Subscriptions"
3. Find "Faceit" in your active subscriptions list and tap it
4. Tap "Cancel subscription" or "Edit subscription"
5. Select "Confirm" when Apple asks you to confirm the cancellation
   • Apple will show you the date your subscription ends; write this down
6. Check your Apple ID email for a cancellation receipt from Apple within a few minutes
7. Return to Settings > Subscriptions and verify that Faceit no longer appears in your active list
   • Cancelled subscriptions sometimes stay visible for a few hours, so refresh this screen 1-2 times

Warning: Deleting the Faceit app does not cancel your subscription. You must go through the Settings > Subscriptions menu, or your charge will continue on the renewal date.

Cancel a Faceit subscription via google play store

If you subscribed through Google Play on Android, cancel directly through Google Play.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap "Manage subscriptions"
4. Find "Faceit" in the list and tap it
5. Tap "Cancel subscription"
6. Follow any on-screen prompts and confirm the cancellation
   • Google will show you your final billing date; take a screenshot
7. Check your Google Play email for a cancellation confirmation within a few minutes
8. Return to Manage subscriptions and confirm Faceit is no longer listed under active subscriptions

Pro tip: If you see "Restore subscription" or a reactivation button after cancellation, do not tap it. This button restarts billing immediately.

What happens after you cancel Faceit

Cancelling your subscription can feel anticlimactic, because nothing dramatic occurs. Your access continues until the end of your billing period, and your account remains active so you can play ranked matches and keep your match history intact.

Your access after cancellation

You keep all your account data, rank, match statistics, and achievements even after cancellation. Premium features (priority queue, tournament access, exclusive benefits) disappear at the end of your billing period, but your free account remains fully functional. You can resubscribe at any time without losing your history or rating.

What to monitor in the days after cancellation

Watch your bank account or credit card statement for 5-7 days after cancellation to ensure no charge appears on your renewal date. If Faceit billed you after you cancelled, you have grounds to request a refund under the Consumer Protection Act 1999. Contact [email protected] immediately with proof of cancellation (screenshot of the confirmation page) and proof of the unwanted charge (bank statement screenshot).

Refund eligibility and how to claim one

Faceit's refund policy depends on whether you cancelled before or after your renewal date, and Malaysian consumer law adds additional protections on top of the company's stated policy.

When Faceit will refund you

If you cancelled before your renewal date, you should not be billed again, so no refund is necessary. If Faceit charged you after you submitted a valid cancellation request, you are entitled to a refund under consumer protection law, regardless of Faceit's stated policy.

To claim a refund for an unwanted charge, email [email protected] with the subject line "Refund request for unauthorized charge on [your email]". Include your account email, the disputed transaction date, the transaction amount, and screenshots of your cancellation confirmation and your bank statement showing the charge. Faceit support typically responds within 5-7 business days.

If Faceit refuses your refund claim

If Faceit does not refund you within 14 days, or if they refuse your refund claim, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). File a complaint at www.kpdnkk.gov.my or visit a local consumer claims tribunal with copies of your cancellation proof, refund request email, and bank statement. Under the Consumer Protection Act 1999, Faceit cannot legally retain payment for services after you have cancelled.

Pricing breakdown and payment methods

Understanding Faceit's pricing in Malaysia helps you assess whether the service is worth the cost and make an informed decision about cancellation.

Pro tip: Prices shown are reference conversions and may vary slightly based on your payment method, local taxes, or current promotions. Always check your Faceit account page for exact MYR pricing before you subscribe.

Common mistakes to avoid when cancelling Faceit

Cancellation failures often happen not because the process is hard, but because players skip a critical step or misunderstand where to cancel. Learning from others' mistakes saves you time and frustration.

Mistakes that lead to unwanted charges

The most common error is cancelling in the wrong place. If you subscribed through the App Store but try to cancel through the Faceit website, your App Store subscription keeps billing you. Similarly, uninstalling the app or logging out of your account does not cancel your subscription; the payment continues independently.

A second frequent mistake is clicking a "Keep subscription" or "Restore" button during the cancellation flow. Faceit and app stores sometimes show retention offers (discounts or bonus content) during the cancellation process. If you accidentally tap the wrong button, your subscription restarts immediately, and you are charged again.

A third trap is cancelling only your subscription while leaving Access Tokens active. This does not cause ongoing charges, but it means you have spent money on tokens you can no longer use in premium tournaments if you downgrade to a free account.

How to avoid these mistakes

Before you cancel, take a screenshot of your current subscription status showing the billing method (Faceit direct, App Store, or Google Play). This image proves where you subscribed and guides you to the correct cancellation location. During the cancellation flow, read every prompt carefully and confirm that you are clicking "Cancel" or "End subscription", never "Restore" or "Keep".

Set a phone calendar reminder for 3 days before your renewal date. If your cancellation does not go through and you get charged anyway, you have proof of intent to cancel, which strengthens any dispute claim with your bank or the MDTCA.

Reasons to keep or cancel Faceit

Deciding whether to cancel depends on your gaming habits and the value you get from premium features. This comparison helps you make a clear decision.

Cancellation checklist and timeline

Use this step-by-step checklist to stay on track and verify your cancellation is complete before your renewal date.

• Take a screenshot of your Faceit account showing subscription status and renewal date
• Confirm whether you subscribed through Faceit website, Apple App Store, or Google Play
• Complete the cancellation process in the correct location (website, App Store, or Google Play)
• Take a screenshot of the cancellation confirmation page showing "Cancelled" or similar status
• Check your email for a cancellation receipt from Faceit or Apple or Google (may take up to 24 hours)
• Log back into your account 48 hours later and verify no active subscription is showing
• Review your bank statement 7 days after cancellation to confirm no renewal charge appeared
• If charged after cancellation, contact [email protected] with screenshots and request a refund
• If Faceit does not refund within 14 days, file a complaint with the MDTCA

Contact information for Faceit support and consumer authorities

If cancellation goes wrong or Faceit does not respond to your refund request, you need to know where to escalate your complaint. Stopee has compiled the key contact details below to help you resolve disputes quickly.

Faceit support channels

Email Faceit support directly at [email protected] for cancellation issues, billing disputes, or refund requests. In your email, include your account email address, the date of the transaction in question, screenshots of your cancellation confirmation, and a clear description of the issue. Faceit support typically responds within 5-7 business days, though response times can be longer during peak periods.

Malaysian consumer protection authorities

If Faceit fails to resolve your issue within 14 days, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNKK):

• Website: www.kpdnkk.gov.my
• Online complaint portal: Available on the KPDNKK website
• Hotline: 1-300-88-5050 (toll-free, Monday-Friday 08:00-17:00)
• Local consumer claims tribunal: Visit your nearest tribunal office to file a formal complaint

Keep all evidence of your cancellation request, any correspondence with Faceit, screenshots of your account status, and bank statements showing the disputed charge. Consumer authorities in Malaysia take digital subscription disputes seriously and have successfully recovered refunds for thousands of consumers.

ESL FACEIT group malaysia office address

ESL FACEIT GROUP MY SDN BHD operates in Malaysia under Savvy Games Group ownership. While Faceit does not publish a direct cancellation address for subscriptions (all cancellations are processed online), you can reference the company registration for formal complaints:

ESL FACEIT GROUP MY SDN BHD, registered in Malaysia. All billing and subscription inquiries should be directed to [email protected] rather than physical mail, as email responses are faster and generate trackable communication records useful for dispute resolution.

Bottom line: take control of your Faceit subscription today

Cancelling Faceit takes less than 5 minutes if you use the correct method for your payment source. Malaysian consumer law protects you fully; Faceit cannot legally continue billing you after you cancel, and if they do, you can reclaim that money through the MDTCA.

The key is to cancel in the right location (website if you subscribed directly, App Store if you subscribed on iPhone, Google Play if you subscribed on Android), take screenshots of your confirmation, verify the cancellation in your account 48 hours later, and monitor your bank statement through the next renewal date. If anything goes wrong, Stopee has already shown you how to escalate to consumer authorities who will back you up.

Stopee has helped thousands of consumers like you cancel subscriptions, recover refunds, and stop unwanted charges. Stopee stands with you in holding companies accountable. If you cancel today and Faceit continues to charge you, you have the evidence and authority contacts you need to fight back. Stopee has made sure your rights are clear and your path to cancellation is simple. Take action now, stay vigilant for 7 days, and if a charge appears, file your complaint immediately. Stopee is here to empower you.