Manage Faceit

How to cancel faceit and stop unwanted charges in the philippines

What faceit is and why you might cancel

Faceit is a competitive gaming platform built around ranked matchmaking, tournaments, and player progression for titles like Counter-Strike 2 and Dota 2. The service runs on a freemium model: you can play for free on the base tier, or upgrade to Faceit Plus or Faceit Premium for extra gameplay perks, cosmetics, and loyalty rewards.

For players in the Philippines, the confusion usually starts at billing. Many of you sign up quickly for ranked benefits, then later struggle to locate the cancellation path when renewal is close. The truth is, Faceit cancellation is manageable, but it is less transparent than it should be, especially because support has no live chat and response times are not published upfront.

What you actually pay for with a faceit subscription

The paid tiers unlock premium gameplay benefits, cosmetic access, and loyalty rewards. Faceit Plus gives you access to certain premium features, while Faceit Premium unlocks all in-game benefits and exclusive perks. Long-term Premium members earn loyalty rewards such as Premium Badges, shop discounts, and free Faceit Plus day passes.

If you subscribed mainly for matchmaking advantages or cosmetics and no longer use them every month, cancelling before your renewal date matters. Faceit subscriptions renew automatically at the end of your billing period unless you stop them in time.

How faceit billing works for filipino players

Faceit is available to players in the Philippines, but the platform does not publish standard pricing in Philippine pesos on verified public channels. Many Filipino users see card-based or app-store billing in a foreign currency, then have to convert the amount mentally to pesos when reviewing charges on their bank, GCash-linked card, Maya card, or credit card statement.

There is no verified Faceit phone number for customer service and no live chat. Support is handled mainly through a web request form at support.faceit.com and email at support@faceit.com. That setup matters because local users who get charged after cancelling may need to rely on screenshots and transaction logs rather than quick real-time support.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to accurate information about the products and services you buy, fair billing practices, and the ability to cancel subscriptions with clear notice.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, companies must inform you clearly about subscription terms, renewal dates, and cancellation procedures before you complete a purchase. If Faceit fails to provide this information or charges you after you cancelled, you have grounds to dispute the charge and request a refund.

The law also protects you against unfair contract terms. If Faceit makes cancellation deliberately difficult or hidden, or if they charge you without sending a renewal notice, you can file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your bank.

How to use your rights if faceit continues billing you

If you cancel but Faceit charges you again, take screenshots of your cancellation confirmation and the unwanted charge. Contact support@faceit.com with your evidence and reference the charge date and amount. If Faceit does not respond within 7 business days or refuses to refund you, contact the DTI Consumer Protection Group or file a complaint at consumercare.dti.gov.ph.

You can also request a chargeback from your bank or credit card company. Most banks in the Philippines allow chargebacks within 60 days of the unwanted charge if you provide proof of cancellation.

How to cancel faceit without getting billed again

The cancellation process for Faceit depends on where you subscribed: the Faceit website, Apple App Store, or Google Play Store. Each platform has its own cancellation path, and you must cancel in the same place where you subscribed.

Checks to do before you cancel

A lot of users get frustrated because they cancel too late, use the wrong channel, or close the app thinking the subscription has ended. Before you cancel, open your Faceit account and note your next billing date, your active plan name, and the exact payment route you used.

Take screenshots of your current plan, renewal date, and any confirmation emails. This sounds basic, but it becomes your best evidence if a charge appears later. User complaints mention continued billing and delayed support replies, so your own screenshots can save you days of back-and-forth with customer service.

• Screenshot your active Faceit subscription page showing the plan name and renewal date
• Save your latest invoice or receipt email
• Write down the renewal date in your calendar as a reminder
• Identify where you subscribed: Faceit website, App Store, or Google Play
• Note the payment method you used (credit card, GCash, Maya, etc.)

Cancel your faceit subscription on the website

If you subscribed directly through the Faceit website, you must cancel there as well. Follow these steps exactly to avoid missing your cancellation window.

1. Go to faceit.com and log in with your username and password
   • Use the same device and browser you normally use to avoid login issues
   • If you have two-factor authentication enabled, have your authenticator app or backup codes ready
2. Click on your profile icon in the top right corner and select "Account settings"
   • If you do not see this option, click on your username and look for "Settings" instead
3. Navigate to the "Subscription" or "Billing" section in the left sidebar
4. Find your active Faceit Plus or Faceit Premium plan
5. Click the button that says "Cancel subscription" or "Manage subscription"
   • Warning: Do not click "Pause" if you see it - pause only delays cancellation and you may still be charged
6. Review the cancellation summary, which should show your plan ending date
   • Pro tip: Faceit usually lets you keep your Premium benefits until the end of your billing cycle, even after you cancel
7. Confirm the cancellation by clicking the final confirmation button
8. Screenshot the confirmation message or download the confirmation email
9. Wait 1-2 minutes and refresh the page to verify the subscription shows as "Cancelled" or "Active until [date]"

Cancel your faceit subscription on apple app store

If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through App Store settings, not the Faceit app itself. The Faceit app does not control App Store subscriptions.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the bottom right corner
3. Select "Subscriptions"
4. Find "Faceit" in your active subscriptions list
   • If you do not see it, scroll down or check "Expired" subscriptions if you cancelled recently
5. Tap on the Faceit subscription and select "Cancel subscription"
   • App Store will ask you to confirm - tap "Confirm" or "Cancel subscription" again
6. The screen will show a cancellation date (usually the end of your current billing cycle)
7. Screenshot this confirmation screen as your proof of cancellation
   • Warning: Do not delete the Faceit app - that does not cancel your subscription

Cancel your faceit subscription on google play store

If you subscribed through the Google Play Store on an Android device, you must cancel through Google Play settings, not the Faceit app. Google Play controls all subscription billing for Android apps.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions"
5. Find "Faceit" in your list and tap it
6. Tap "Cancel subscription"
   • Google Play will show you a cancellation date and ask if you want to continue
7. Confirm your cancellation by tapping "Yes, cancel" or the final confirmation button
8. Screenshot the confirmation message that shows your subscription ending date
   • Pro tip: Google Play often shows a "We'll be sad to see you go" message with a refund offer for recent subscriptions - read it carefully in case you qualify for a partial refund

What to expect after you cancel

After you cancel, many players feel uncertain about whether the cancellation actually worked. Here is what you should see and do next.

What happens to your faceit account and access

Once you cancel, your Faceit account remains active, but your Premium or Plus benefits expire on your billing cycle end date. You will still be able to log in and play ranked matches on the free tier, but you will lose access to Premium features like cosmetics, premium badges, and loyalty shop discounts.

Your account data, rank, match history, and stats are never deleted after cancellation. You can resubscribe at any time without losing your progress.

Timeline: when your subscription really ends

Faceit subscriptions work on a calendar basis. If you cancel on the 10th of a month but your subscription renews on the 25th, your Premium access continues until the 25th, then stops. You will not be charged on the 25th because you cancelled.

Pro tip: Plan your cancellation at least 3 days before your renewal date to avoid processing delays. If your renewal is on the 20th, cancel by the 17th.

How to get a refund if faceit charges you after cancellation

If you cancelled but Faceit charged you anyway, you have clear options to recover that money. The key is to act quickly and provide evidence.

Request a refund directly from faceit support

Email support@faceit.com within 7 days of the unwanted charge with the following information:

• Your Faceit username
• The date you cancelled (with a screenshot of the cancellation confirmation)
• The charge date and amount in your statement
• Your transaction ID or order number (from your bank or app store receipt)
• A clear statement: "I cancelled my subscription on [date] and request a full refund for the charge on [date]."

Faceit usually responds within 7-10 business days. If they approve your refund, they will process it back to your original payment method within 5-7 business days. Keep the email thread as proof.

Request a chargeback from your bank or payment provider

If Faceit does not respond or refuses your refund, contact your bank or credit card company and request a chargeback or dispute. Tell them:

• You cancelled the subscription before the charge date
• You have proof of cancellation (your screenshots)
• The company charged you without permission after you cancelled

Most banks in the Philippines process chargebacks within 30-60 days and will ask Faceit for evidence that you authorised the charge. If Faceit cannot provide proof, your bank will refund you. This approach is faster than waiting for support responses.

Common mistakes that lead to accidental charges

Cancellation frustration is real, and most of it comes from one or two simple mistakes that are easy to avoid once you know them. Here is what catches most players off guard.

Cancelling in the wrong place

The biggest mistake is cancelling on the Faceit website when you actually subscribed through the App Store, or vice versa. If you subscribed on App Store, cancelling your Faceit account settings will not stop the App Store billing. The two systems do not talk to each other.

Solution: Always cancel where you subscribed. Check your confirmation email from when you signed up - it will say "Apple", "Google Play", or "Faceit" to confirm the platform.

Closing the app instead of cancelling the subscription

Many players think deleting the Faceit app or logging out will cancel the subscription. It will not. The app and the subscription are separate. You must explicitly cancel the subscription, or you will keep getting charged.

Solution: Follow the exact steps in this guide for your platform. There is no shortcut.

Cancelling too close to the renewal date

If you cancel on the 24th and your renewal is on the 25th, your cancellation may not process in time and you will be charged. Credit card processing and system updates have small delays.

Solution: Cancel at least 3-5 days before your renewal date. Set a phone reminder for that date so you do not forget.

Not taking screenshots of the cancellation confirmation

If you cancel but do not screenshot or save the confirmation, and you later get charged, you have no proof that you cancelled. Faceit support can take 7-10 days to respond, and without screenshots, you will struggle to dispute a charge with your bank.

Solution: Screenshot every step of the cancellation process. Include the confirmation message and the date/time stamp.

Pricing, plans, and what you should keep or cancel

Understanding Faceit pricing helps you decide whether to keep or cancel. Here is what each tier costs and whether it is worth it for your play style.

When you should definitely cancel

Cancel Faceit Premium or Plus if any of these apply to you:

• You play fewer than 2-3 times per week and do not use premium cosmetics
• You subscribed on impulse and have not logged in in over 2 weeks
• The subscription is costing you more than you expected in PHP after currency conversion
• You have stopped playing that game entirely
• You are trying a competing platform like ESEA or 99damage

When you should keep your faceit subscription

Keep your subscription if:

• You play 4+ times per week and use the cosmetics or features regularly
• You are a competitive player who streams and the Premium badge matters to your audience
• You value the loyalty rewards and premium shop discounts
• You are part of a team or community that relies on the premium features

How stopee helps you cancel with confidence

Cancelling a gaming subscription should not require a checklist and screenshots, but the reality is that Faceit and platforms like it make cancellation harder than necessary. That is where Stopee comes in.

Stopee is a consumer advocate platform built to help players, subscribers, and everyday consumers cancel unwanted services quickly and keep track of their billing. Stopee specializes in gaming platforms, streaming services, and subscription traps that catch Filipino consumers off guard.

Using Stopee, you can:

• Save the exact cancellation steps for Faceit so you do not forget them
• Set reminders for your renewal date and cancellation deadline
• Track all your subscriptions in one place and see your monthly spending in PHP
• Get instant support if you get charged after you cancel - Stopee guides you through chargeback requests and DTI complaints
• Access templates and scripts to use when you email Faceit support or your bank

Stopee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, dispute charges, and recover refunds. If cancelling Faceit leaves you with lingering questions or an unwanted charge appears in your statement, Stopee is here to back you up.

Your checklist before and after cancelling faceit

Use this checklist to make sure you cancel correctly and have proof if something goes wrong.

Contact and escalation details for faceit

If you need to contact Faceit directly or escalate a billing dispute, use these channels.

Faceit customer support contact information

Email support: support@faceit.com

Support form: Visit support.faceit.com and submit a ticket through the web form. Choose "Billing and Subscriptions" as your issue category.

Corporate address (for formal complaints):

FACEIT LTD
Broxburn
Scotland
United Kingdom

Regional office (Asia-Pacific):

ESL FACEIT Group
Kuala Lumpur
Malaysia

Email support typically responds within 7-10 business days. If your issue involves a billing dispute or failed refund, include "BILLING DISPUTE" in your email subject line to prioritize it.

Escalation contacts if faceit does not help

If Faceit does not respond or refuses your refund within 10 business days, escalate to these Philippine consumer authorities:

• Department of Trade and Industry (DTI) Consumer Protection Group: consumercare.dti.gov.ph or call (02) 8333-8000
• Your bank or credit card company chargeback team: Call the number on the back of your card and ask for the chargeback or dispute department
• GCash or Maya support: If you used a digital wallet, file a dispute directly through the app or call their customer service line

Stopee can help you draft complaint letters and track your escalation timeline. Having a neutral third party like Stopee document your cancellation and refund requests makes your case stronger with the DTI or your bank.

Why you should cancel now and not delay

Every day you wait to cancel is another day your renewal date is creeping closer. Faceit subscriptions renew automatically, and the system does not send a reminder before you are charged. Once the charge hits your card, you are in dispute mode rather than prevention mode.

Follow the steps in this guide today. It takes less than 5 minutes. Screenshot your cancellation. Set a reminder in your calendar. If a charge appears after your cancellation, you will have proof and Stopee can help you contest it quickly.

Cancelling a subscription should be as simple as signing up. Faceit makes it harder, but not impossible. You have the information, the consumer law behind you, and clear escalation paths if something goes wrong. Take action now - Stopee is here to support you if you need backup.