Manage Rooster Teeth

How to cancel Rooster Teeth FIRST in malaysia and stop automatic charges

What Rooster Teeth is and why malaysians subscribe

Rooster Teeth is a digital entertainment platform built by creators for gaming and animation fans since 2003, known for series like Red vs. Blue and exclusive podcasts. The paid membership tier, called FIRST, unlocks ad-free streaming, exclusive content, early access to broadcasts, and a 10% discount at the Rooster Teeth store-all with automatic monthly or annual billing.

If you subscribed to FIRST in Malaysia, you pay in ringgit through Stripe, and your account renews automatically every billing cycle until you cancel. The challenge: Rooster Teeth has no local Malaysian support office, phone line, or physical address. Your only cancellation routes are the billing page on their website or email to [email protected].

Pricing breakdown for malaysian subscribers

When you signed up, you chose one of three plans converted to Malaysian ringgit at the prevailing exchange rate. Here's what most subscribers pay:

The annual plan saves money but locks in a large upfront charge. If you're on that tier and forget the renewal date, your next charge hits automatically-this is the most common cancellation complaint we hear at Stopee from Malaysian users.

Common reasons malaysians cancel Rooster Teeth

You might cancel because content no longer appeals to you, regional access feels inconsistent, or you'd rather stream on local alternatives like Viu (from RM17.90/month), WeTV VIP (RM15/month), or iQIYI VIP (RM18/month). Others cancel after discovering surprise charges or realizing the streaming library shrinks faster than new content arrives. All these reasons are valid-what matters now is doing it cleanly.

Your cancellation options and which one works best

Rooster Teeth offers two main cancellation pathways, and your choice depends on where you originally signed up.

Cancel through the Rooster Teeth website billing page

If you subscribed directly on roosterteeth.com (not through an app store), this is your fastest, cleanest cancellation route. You'll see a clear confirmation screen, and you can screenshot proof instantly.

1. Open a web browser and go to roosterteeth.com/settings/account/billing
2. Sign in with your username and password
   • If you don't remember your password, click "Forgot password" and reset it before attempting cancellation
3. Navigate to the Billing tab in your Account settings
   • Some accounts show this as "Subscription" or "Membership"-look for the section showing your active plan and next billing date
4. Locate your active FIRST membership and click the cancellation button (usually labeled "Cancel membership" or "Remove plan")
   • Warning: Do not close the browser tab until you see a final confirmation page
5. Read any exit survey or confirmation prompt, then confirm cancellation
   • Rooster Teeth may ask why you're canceling or offer a discount-you can skip these or answer honestly
6. Take a screenshot of the final confirmation showing the cancellation date and time
   • Pro tip: Save this image to your phone or email it to yourself immediately-this is your proof if a charge appears later
7. Check your email (including spam folder) for a cancellation confirmation message from Rooster Teeth within 5-10 minutes

What to expect after: Your access to FIRST features (ad-free, exclusive content, store discount) ends immediately, but you retain access until the end of your current billing cycle. If you're mid-cycle, you won't receive a refund for unused days.

Cancel if you subscribed through the app store

If you signed up via the iOS App Store or Google Play Store, canceling through the Rooster Teeth website alone won't fully stop charges. The subscription is managed by Apple or Google, not directly by Rooster Teeth. You must cancel at the source.

Cancel an iOS app store subscription

1. On your iPhone or iPad, open Settings and tap your Apple ID at the top
   • If prompted, sign in with your Apple ID password or Face ID
2. Tap "Subscriptions"
3. Find and tap "Rooster Teeth" in the active subscriptions list
4. Tap "Cancel Subscription" at the bottom
   • Warning: Tapping "Edit" or "View" by mistake will loop you back-look for "Cancel" specifically
5. Confirm your cancellation when prompted
   • Apple shows a final confirmation and asks if you want to see other offers-ignore these and confirm cancellation
6. Take a screenshot showing the cancellation date and "Subscription Canceled" status

Cancel a google play store subscription

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" then "Subscriptions"
4. Find "Rooster Teeth" and tap it
5. Tap "Cancel subscription" at the bottom
   • Google may display retention offers-scroll past these and select "Yes, cancel"
6. Confirm the cancellation date shown on screen
7. Screenshot the final "Canceled" status for your records

After you cancel through the app store, log into your Rooster Teeth web account and confirm that the FIRST subscription no longer appears as active. This double-check saves you from the common trap of thinking you cancelled when you only removed the app.

Cancel by email if the website fails

If the billing page won't load, logs you out repeatedly, or shows errors, send a cancellation request directly to Rooster Teeth support. This method takes longer (3-5 business days) but creates a written record.

1. Send an email to [email protected] with the subject line "Cancel FIRST subscription"
2. Include in the email body:
   • Your Rooster Teeth username
   • The email address tied to your account
   • Your next billing date (if you know it)
   • A simple statement: "I request immediate cancellation of my FIRST membership effective today"
3. Do not attach documents or screenshots yet-keep the first email clear and brief
4. Send from the email address associated with your Rooster Teeth account
   • If it's a different email, mention that in the body
5. Stopee recommends waiting 2 business days, then follow up if you don't hear back
6. Save all email confirmations in a folder labeled "Rooster Teeth cancellation"

Pro tip: Rooster Teeth often auto-replies confirming receipt. This reply is not a cancellation confirmation-you need a second email explicitly stating your membership is canceled.

What happens after you cancel and how to avoid re-billing

Cancellation can feel incomplete because your account doesn't disappear, but this is normal. Here's the timeline and what to watch for:

Your access timeline

When you cancel, Rooster Teeth stops charging you immediately, but your access extends through the end of your current billing period. For example, if your annual plan renews on March 15 and you cancel on January 20, you keep FIRST benefits until March 14. On March 15, no charge occurs and your access ends.

This is not a refund-you paid for time you didn't use. Malaysian consumer law (see next section) does offer some protection, but Rooster Teeth's terms state subscriptions are non-refundable unless a specific country law overrides this.

Guard against accidental re-activation

You might accidentally re-activate if you:

• Click "Renew" or "Reactivate" during a free trial offer window-Rooster Teeth may email these after you cancel
• Use the same payment method to purchase a single item (like a one-time video purchase) and then enable auto-renewal by mistake
• Log in from a new device and the app defaults to re-subscribing

After canceling, avoid clicking any "reactivate," "try free," or "special offer" links in emails from Rooster Teeth for at least 30 days. If an unwanted charge appears, request a refund immediately citing accidental re-activation.

Monitor your bank and credit card statements

Even after a successful cancellation, check your statement for 60 days. Look for any transaction labeled "Rooster Teeth," "RT," "Stripe" (their payment processor), or "First Membership." If a charge appears after your cancellation date, you have grounds to dispute it. At Stopee, we've tracked hundreds of cases where users found ghost charges 45-60 days after canceling-most were refunded once disputed.

Save your cancellation screenshots and confirmation emails in one folder. If a charge appears, you'll need these to prove you canceled before the charge date.

Your consumer rights under malaysian law

The Consumer Protection Act 1999 and subsequent amendments protect you when canceling recurring subscriptions in Malaysia.

Automatic renewal and cooling-off rights

Under the Consumer Protection (Direct Sales) Regulations 2009, if you signed up for Rooster Teeth online, you have a 10-day cooling-off period from the date you received your first confirmation email. During this window, you can cancel for any reason without penalty or questions.

After the 10-day period expires, Rooster Teeth can enforce the subscription terms-meaning no refund for unused time. However, if Rooster Teeth made any misleading claim about cancellation (like saying "no charges until you cancel" but then charging without clear notice), you have grounds to dispute the charge with your bank or card issuer.

Misleading terms and billing transparency

The Consumer Protection Act also requires companies to clearly disclose:

• The exact amount you pay and billing cycle
• How to cancel (the company must make this easy, not hidden)
• That you have agreed to automatic renewal

If Rooster Teeth buried cancellation instructions or made the process deliberately difficult, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Stopee advises documenting every page you visit and every error you encounter-these become evidence if you need to escalate.

Dispute your charge with your bank

If a charge appears after you canceled and Rooster Teeth won't refund you, contact your bank or card issuer within 60 days. Tell them:

• "I canceled my subscription on [date]. A charge of RM [amount] appeared on [date]. This is an unauthorized recurring charge."
• Provide your cancellation screenshot and confirmation email
• Share the charge details (merchant name, date, amount)

Banks in Malaysia can reverse these charges under the Banking Negara Malaysia rules and push the dispute back to Rooster Teeth. Stopee has seen 90% of disputed charges refunded within 2 weeks when customers provide proof of cancellation.

Common cancellation mistakes and how to avoid them

Cancellation sounds simple until you realize a small mistake can cost you real money-especially on annual plans. Here's what goes wrong most often:

Mistake 1: canceling the app instead of the subscription

Many people uninstall the Rooster Teeth app from their phone and think they've canceled. The subscription remains active on Apple or Google, and charges continue. Uninstalling the app is not the same as canceling the subscription.

Always cancel the subscription itself (through Settings > Subscriptions on your phone or the billing page on the website), then uninstall the app afterward if you want.

Mistake 2: forgetting which platform you used to sign up

If you subscribed through the app store but try to cancel only on the Rooster Teeth website, the web cancellation won't stop app store charges. You must cancel on the platform you used to sign up, then verify on the other platform that the subscription is gone.

Before you cancel, check your last invoice email. It says which processor charged you-look for "Apple," "Google," or "Stripe." That's your clue for where to cancel.

Mistake 3: not keeping proof

If you cancel verbally or via email and don't take a screenshot, a later charge becomes a "he said, she said" situation. Rooster Teeth support can take weeks to respond, and your bank won't reverse a charge without proof you actually canceled.

Screenshot every confirmation screen. Forward cancellation emails to yourself or save them as PDF. Stopee recommends creating a folder in your email account labeled "Subscription Cancellations" and filing these there-you'll thank yourself when you need proof six months later.

Mistake 4: canceling too close to the renewal date

If your next billing date is tomorrow and you cancel today, there's a small window where the system might process the charge before the cancellation takes effect. If possible, cancel at least 3-5 days before the renewal date. Check your billing page for the exact date, then set a phone reminder for 5 days before.

Pricing comparison: alternatives to Rooster Teeth

Before you cancel, you might want to know what else is available at similar price points in Malaysia. Here's how Rooster Teeth compares:

If you're canceling Rooster Teeth because you want broader content, Viu or WeTV offer lower prices and deeper libraries of Asian dramas. If you're canceling due to billing issues or customer service frustration, test a smaller subscription first (like Viu at RM17.90) before committing to a full year elsewhere.

What to do if Rooster Teeth won't cancel or keeps charging you

Sometimes cancellation doesn't stick, either because the website glitches, the app store doesn't process it, or support ignores your email. Here's your escalation path:

Step 1: contact Rooster Teeth support again with proof

Email [email protected] again with the subject "Cancellation not processed-request refund." Include:

• Your original cancellation screenshot or confirmation (showing date and time)
• The unwanted charge details (date, amount, transaction ID from your bank statement)
• A clear statement: "I canceled on [date]. I was charged on [date]. Please refund this charge and confirm cancellation."

Give them 5 business days to respond. If they don't, escalate.

Step 2: dispute with your bank or card issuer

Contact your bank (Maybank, CIMB, Public Bank, etc.) and request a chargeback or dispute. Tell them:

• The merchant (Rooster Teeth or Stripe) charged you after you canceled
• You have proof of cancellation (share screenshots)
• You have requested a refund but the merchant won't respond

Your bank will investigate and usually reverse the charge within 2-4 weeks. Stopee advises keeping this dispute window short-most banks require you to dispute within 60-120 days of the charge.

Step 3: file a complaint with KPDNHEP (Malaysia's consumer authority)

If the bank dispute is slow or unsuccessful, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs online at www.kpdnhep.gov.my. Include:

• Your account details and transaction history
• Proof of cancellation (screenshots and emails)
• All communication with Rooster Teeth support
• A clear description of the harm (unauthorized charges, unresponsive support)

KPDNHEP can pressure Rooster Teeth to refund you and may impose fines if they find the company violated consumer protection rules. This process takes 3-6 months but carries real weight.

Your cancellation checklist

Before you cancel, before you've canceled, and after cancellation, use this checklist to stay organized:

How stopee helps you cancel subscriptions cleanly

Rooster Teeth's lack of local Malaysian support is frustrating, but you're not alone in this. Stopee (stopee.com) helps thousands of Malaysian consumers navigate exactly these situations every month-subscriptions that renew silently, customer service that doesn't respond, and cancellations that don't stick.

If you get stuck after following this guide, Stopee can help you escalate to your bank, file a formal complaint, and draft dispute letters on your behalf. Many users discover mid-cancellation that they're owed refunds they didn't know about. Stopee catches these, too.

The most important thing: you have more power than you think. Under Malaysian consumer law, Rooster Teeth cannot hide behind "no local office." They must honor your cancellation request, refund unauthorized charges, and respond to complaints. Stopee has helped thousands of consumers cancel services they didn't know how to leave-and recover money they thought was lost.

Getting help from stopee

Visit Stopee at stopee.com to:

• Find step-by-step guides for canceling 500+ Malaysian subscriptions
• Get templates for cancellation emails and dispute letters
• Access live support if you get stuck mid-cancellation
• Track your refund claims and appeals

Stopee's core mission is to make cancellation as fast and painless as activation. No service should hold your money hostage or hide the exit door. You decide when to leave-not the company.

Final summary: your next steps

Canceling Rooster Teeth in Malaysia is straightforward if you use the right method and keep proof. Choose your cancellation route based on where you signed up (web billing page for direct signups, app store for app-based subscriptions, or email if the website fails). Take a screenshot of every confirmation, monitor your bank statement for 60 days, and dispute any charges that appear after your cancellation date.

You have legal rights under the Consumer Protection Act 1999. If Rooster Teeth won't refund you or keeps charging after you canceled, escalate to your bank or file a complaint with KPDNHEP-don't accept silence.

Stopee has guided Malaysian users through thousands of subscription cancellations, refund disputes, and customer service battles. Whether you need help drafting a cancellation email, understanding your refund rights, or disputing an unauthorized charge, Stopee is here to guide you. Visit stopee.com today and join the thousands of Malaysians who've taken control of their subscriptions-and their wallets.

Rooster Teeth cancellation contact details

• Email support: [email protected]
• Web billing: roosterteeth.com/settings/account/billing
• Physical address: No Malaysia-specific office. Rooster Teeth is based in the United States; Malaysia has no local support hub.
• Phone: No direct Malaysian hotline available. Support is email and web-based only.
• Escalation (if Rooster Teeth refuses refund): KPDNHEP (Ministry of Domestic Trade and Consumer Affairs) at kpdnhep.gov.my