Manage Rooster Teeth First

How to cancel Rooster Teeth First in malaysia and reclaim control of your subscription

What is Rooster Teeth First and why malaysian users are cancelling

Rooster Teeth First was a paid membership service that gave you early access to exclusive animation, gaming, and behind-the-scenes content from the Austin-based media brand Rooster Teeth. You paid to skip ads, unlock member-only shows, enjoy Discord perks, and get a 10 percent store discount. For many Malaysian members, the appeal was straightforward: premium community access without the mainstream streaming clutter.

If you are here because billing confusion left you frustrated, or because you discovered the service shut down in May 2024, your concern is entirely valid. Stopee recognises that subscription cancellation should be transparent and painless, yet many users report unexpected charges even after cancelling. This guide walks you through every step to cancel safely and reclaim your money if you are owed a refund.

What you paid for as a malaysian subscriber

Your membership unlocked specific benefits tied to your payment tier. Members received ad-free streaming, early video releases, exclusive Discord access, early event ticket sales, and a 10 percent discount on the Rooster Teeth store. The Malaysian pricing structure included three main options: RM25.00 monthly, RM140.00 every six months, or RM280.00 yearly.

For many users, the yearly plan represented a significant commitment. That is precisely why cancellation proof matters. Stopee recommends saving evidence of your membership details before you take any action, so you can match cancellation dates against future bank statements and dispute any unauthorised charges.

The shutdown and what it means for your account

Rooster Teeth ceased operations and took its site offline in May 2024. This created a unique cancellation scenario: if your membership extended beyond May 2024, you may have continued paying for a service that no longer existed. That breach of consumer expectation is a legitimate refund trigger under Malaysian consumer protection law. Stopee has helped thousands of Malaysian consumers dispute charges for services they could no longer access.

Whether your cancellation is overdue or urgent, the process remains the same. You need to act through your payment source-web account, Apple App Store, or Google Play-and document the exact date your cancellation takes effect.

Understanding your consumer rights under malaysian law

Malaysian consumer protection law gives you specific rights that strengthen your position if Rooster Teeth resists your refund claim.

What the consumer protection act 1999 says about subscriptions

The Consumer Protection Act 1999 requires that goods and services must be of merchantable quality and fit for purpose. Once Rooster Teeth shut down its service in May 2024, it breached both standards. You paid for access to a streaming platform; the platform disappeared. That failure entitles you to a refund, even if your membership had technically not yet expired.

The Act also gives you the right to cancel memberships without undue penalty, provided you act within a reasonable timeframe. Most regulators and consumer advocates now treat recurring subscriptions as requiring active, informed consent to continue-not passive silence. If you cancelled your membership and a charge still appeared, that charge is unlawful under Malaysian law.

Who to escalate to if Rooster Teeth refuses your refund

If Rooster Teeth or its payment processor denies your refund, your first escalation point is the Domestic Trade and Consumer Affairs Ministry (KPDNHEP in Bahasa Malaysia). You can file a formal complaint at their consumer complaints portal or contact the nearest state-level Consumer Affairs Office. Reference the Consumer Protection Act 1999 Section 30 (goods and services must be fit for purpose) in your complaint.

Your second lever is your credit card issuer or bank. Under Malaysian banking guidelines, you can dispute a charge by notifying your bank within 90 days of the transaction. Present your cancellation proof and your evidence that the service ceased. Your bank will often reverse the charge without requiring Rooster Teeth to respond, giving you leverage during negotiations.

Rooster Teeth First pricing summary for malaysian members

Before you cancel, confirm which plan you subscribed to so you know your exact next billing date and monthly impact.

If you are unsure which plan you have, log into your account settings and check the Billing section. Your next charge date appears there. Write it down before you proceed.

How to cancel Rooster Teeth First in four safe steps

Stopee walks you through cancellation across every platform where you might have signed up, with insider warnings to protect you from common traps.

Step 1: gather your proof before cancelling

Do not cancel until you have saved evidence. This single precaution has saved thousands of users from disputed charges that Rooster Teeth could not reverse because no record existed.

1. Log into your Rooster Teeth account at roosterteeth.com
   • Navigate to Settings, then Account, then Billing
   • Screenshot the entire page showing your current membership plan
   • Note the exact renewal date (day, month, and year)
   • Screenshot your payment method (card last four digits)
2. Check your email for the most recent invoice or receipt
   • Search your inbox for emails from [email protected] or [email protected]
   • Save the most recent invoice as a PDF or screenshot
   • Note the transaction ID or order number
3. Open your bank or credit card statement online and take a screenshot of the most recent Rooster Teeth charge
   • This proves the date, amount, and frequency of your billing

Pro tip: Create a folder on your computer or cloud storage (Google Drive, OneDrive) titled "Rooster Teeth Cancellation" and save all screenshots there. If you need to dispute a charge later, this folder is your shield.

Step 2: cancel via web if you subscribed directly on Rooster Teeth

This is the clearest cancellation path. If you signed up directly on roosterteeth.com or tapped a link from their official channel, use this method.

1. Go to roosterteeth.com and log into your account
   • Use the same email and password you created your membership with
2. Click your profile icon in the top-right corner and select Settings
   • Or navigate directly to roosterteeth.com/settings/account/billing
3. Select Account, then Billing
   • You should see your active membership plan displayed
4. Click the button labelled Change plan or Manage membership
   • This opens your subscription options
5. Select Cancel membership or Cancel plan
   • Rooster Teeth may ask you why you are leaving; answer honestly if prompted
6. Confirm the cancellation in the pop-up window
   • Check the screen carefully to see the exact date your membership ends
   • Take a final screenshot showing the confirmation and your end date
7. Wait for a confirmation email from [email protected]
   • This email should arrive within 24 hours
   • Save this email permanently-it is your legal proof of cancellation

Warning: If you do not receive a confirmation email within 48 hours, send an email to [email protected] with the subject line "Cancellation confirmation request" and attach your screenshots. Include your account email, your full name, and the date you cancelled.

Step 3: cancel via apple app store if you subscribed on iOS

If you signed up or renewed your membership through an iPhone or iPad, Apple manages your billing, not Rooster Teeth. You must cancel through Apple.

1. Open the Settings app on your iPhone or iPad
   • On iPhone X and newer, swipe down from the top-right corner to open Control Centre, then tap the profile icon
   • On older iPhones, go to Settings and tap your name at the top
2. Tap Subscriptions
   • You should see a list of all active subscriptions tied to your Apple ID
3. Find Rooster Teeth First in the list and tap it
   • If you do not see it, scroll down-sometimes it takes a moment to load
4. Tap Cancel Subscription
   • Apple asks you to confirm; read the screen to check your end date
5. Take a screenshot of the confirmation screen showing the cancellation was successful
   • The screen should say something like "Your subscription has been cancelled" and show the date your access ends

Pro tip: If you do not have access to your iOS device, you can also cancel through iCloud.com. Log in, click your profile icon, select Settings, go to Subscriptions, find Rooster Teeth First, and click Manage. Choose Cancel Subscription and confirm.

Step 4: cancel via google play if you subscribed on android

Android users who signed up through the Google Play Store must cancel through Google, not through Rooster Teeth directly.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
2. Select Payments and subscriptions
   • Then tap Subscriptions
3. Find Rooster Teeth First and tap it
   • You should see your current plan and next billing date
4. Tap Cancel subscription
   • Google Play asks you to confirm and may offer a retention discount-decline unless you want to stay
5. Confirm the cancellation and screenshot the final confirmation page
   • Note the exact date your subscription ends

Warning: Google Play and Apple do not automatically notify Rooster Teeth when you cancel. Your Rooster Teeth account may still show as active in their system. This is normal. Your actual access will end on the date shown in the App Store or Play Store confirmation.

What happens immediately after you cancel

Cancellation creates a specific timeline. Understanding this timeline protects you from surprise charges and helps you spot billing errors early.

In the first 24 hours

Your cancellation is processed but you retain access to Rooster Teeth First until your current billing cycle ends. If your next charge was due in 14 days, you keep your membership for those 14 days. If you cancelled on the renewal date itself, your access may end immediately-check your confirmation email.

You should receive a cancellation confirmation email from Rooster Teeth or your payment processor (Apple, Google). If this email does not arrive within 24 hours, contact support immediately. Do not wait.

Around your original renewal date

This is the critical moment. Your next charge should not appear. Log into your bank account on the exact day your membership was set to renew and check for any Rooster Teeth charge. If a charge appears after you cancelled, dispute it immediately with your bank-do not wait for Rooster Teeth to respond.

Stopee recommends setting a phone reminder for three days before your original renewal date so you remember to check your statement.

What if a charge appears after cancellation?

Contact your bank or payment processor first, not Rooster Teeth. Tell them you cancelled before the charge date and provide your cancellation confirmation email as proof. Your bank can often reverse the charge within 24 to 48 hours. Once reversed, you can then escalate to Rooster Teeth support if you want to formally document the error.

Refund eligibility and how to claim what you are owed

Stopee recognises that not every charge is recoverable, but several scenarios entitle you to a refund under Malaysian law.

When you qualify for a refund

You are entitled to a refund in these situations:

• You cancelled before your next billing date and a charge still appeared
• Rooster Teeth shut down (May 2024) and you were charged after that date for a non-existent service
• You were charged multiple times in a single month due to a system error
• You never authorised a charge but one appeared on your statement
• Your subscription renewed without a clear renewal reminder (some jurisdictions require explicit consent to auto-renewal)

How to claim a refund from Rooster Teeth

1. Email [email protected] with the subject "Refund request for unauthorised charge"
   • Include your account email, your full name, and the date of the disputed charge
   • Attach your cancellation confirmation email and screenshots of the charge on your bank statement
   • Clearly state the amount (in RM) and the reason (e.g., "Charged after service shut down on May 2024")
2. Expect a response within 7 to 14 days
   • Rooster Teeth may ask for additional proof of cancellation or identity
   • Provide it promptly to speed up the process
3. If Rooster Teeth denies your refund, escalate to your bank
   • Your bank can dispute the charge on your behalf, even if Rooster Teeth refuses
   • Provide your bank with the cancellation confirmation, the charge, and Rooster Teeth's refusal email

Pro tip: If Rooster Teeth is unresponsive after 14 days, file a complaint with KPDNHEP (Domestic Trade and Consumer Affairs Ministry) and reference your email to Rooster Teeth and the dates you contacted them. Regulators move faster when companies ignore consumers.

Timeline for refunds

Direct refunds from Rooster Teeth typically take 5 to 10 business days to appear in your account after approval. Bank disputes take 7 to 30 days depending on your bank. If neither path works, your last resort is a chargeback through your credit card company, which must be completed within 90 days of the charge.

Common cancellation mistakes and how to avoid them

These mistakes frustrate thousands of Malaysian users every month. Knowing them in advance is your best protection.

Cancelling in the wrong place

The most frequent error is cancelling via web but forgetting to also cancel your App Store or Google Play subscription. Your web account and your app account are separate in Rooster Teeth's system. Cancelling one does not cancel the other. If you ever signed up via any app, you must cancel there too, even if you now use the website.

Solution: Check all three places (web, App Store, Google Play) and confirm that none of them show an active subscription. Stopee recommends verifying cancellation across all platforms even if you only remember using one.

Cancelling too late in your billing cycle

If your renewal date is in five days and you cancel today, the charge will still appear on schedule. You have cancelled for the next cycle, not the current one. Some users interpret this as a failed cancellation and cancel again, creating duplicate cancellations that confuse the refund process.

Solution: Always check your cancellation confirmation to see the exact end date of your membership. If a charge appears on that date, it is normal and not an error.

Not saving proof before cancelling

Users who do not screenshot their account or save confirmation emails cannot prove they cancelled if a dispute arises. Rooster Teeth support cannot always retrieve cancellation records, especially after months have passed. Your evidence is the only shield.

Solution: Save everything. Screenshots of your account, the cancellation confirmation page, the confirmation email, and your bank statement showing the charge. Stopee recommends creating a dedicated folder for all subscription cancellations so you can find proof quickly.

Ignoring the shutdown in may 2024

Some users continued to be charged after Rooster Teeth shut down without realising the service no longer existed. They thought the platform was just slow or buggy. If you were charged after May 2024, you have a strong refund claim because the company no longer provided the service you paid for.

Solution: If you were charged after May 2024, mention this explicitly in your refund request to Rooster Teeth and to your bank. Reference the service shutdown as proof that you received no value in exchange for the charge.

Cancellation checklist for malaysian members

Use this list to verify you have completed every step before moving forward.

Do not consider your cancellation complete until every item is checked and all proof is safely stored.

Rooster Teeth First alternatives you can consider instead

If you are cancelling because Rooster Teeth First no longer meets your needs, these alternatives offer similar content or benefits at comparable price points.

Contact information and escalation routes if Rooster Teeth will not respond

If Rooster Teeth does not respond to your cancellation or refund request within 14 days, or if they deny your refund without valid reason, use these escalation contacts.

Direct contact with Rooster Teeth

Email: [email protected]

Subject line: "Urgent: Cancellation and refund request for account [your email]"

Note that Rooster Teeth shut down its service in May 2024 and no longer maintains a physical office in Malaysia. Email is your only direct channel. Expect slower response times than you would have before the shutdown. If you do not receive a response within 21 days, assume the company will not respond and proceed to regulatory escalation.

Escalation to KPDNHEP (Malaysia's consumer protection authority)

Domestic Trade and Consumer Affairs Ministry (KPDNHEP) - Consumer Affairs Division

Website: www.kpdnhep.gov.my

Online complaint portal: Available on the KPDNHEP website under "Complaints" or "Aduan Pengguna"

Telephone: +603-8882 7000 (main switchboard)

Email complaints can be sent to customer service email listed on the KPDNHEP website for your state.

In your complaint, cite the Consumer Protection Act 1999 Section 30 (goods and services must be fit for purpose) and explain that Rooster Teeth shut down in May 2024, rendering all memberships purchased after that date non-functional. Include your cancellation proof, your bank statements, and all emails to Rooster Teeth support.

Escalation via your bank or payment processor

Contact your bank directly if Rooster Teeth denies your refund or does not respond. You can dispute any charge within 90 days.

• Call your bank's customer service number on the back of your credit or debit card
• Ask for the Disputes or Chargeback department
• Provide your cancellation confirmation email, screenshots, and the charge you are disputing
• Your bank will initiate a dispute without requiring Rooster Teeth's permission

If you subscribed via Apple App Store or Google Play, you can also file a refund request directly through those platforms. Apple and Google have their own dispute processes separate from Rooster Teeth.

Your path forward: cancel with confidence

Rooster Teeth First promised exclusive content and community access, but the shutdown in May 2024 severed that promise for thousands of Malaysian subscribers. Your decision to cancel is valid, whether you are reclaiming unused funds or simply moving on to a service that still exists.

Stopee has helped thousands of consumers cancel subscriptions, dispute unexpected charges, and recover refunds under consumer protection laws. You are not alone in this process. Follow the four cancellation steps outlined above, save every piece of proof, and do not hesitate to escalate to KPDNHEP or your bank if Rooster Teeth resists your claim.

Consumer law in Malaysia exists to protect you. The Consumer Protection Act 1999 gives you the right to a refund when a service fails to deliver what you paid for. Stopee empowers you to enforce that right confidently and without fear. Cancel today, keep your proof, and reclaim your money within the next 30 days.