Manage Rooster Teeth First

How to cancel rooster teeth first and recover your money in canada

What rooster teeth first was and why you might want to cancel

Rooster Teeth First was a paid membership service that gave you ad-free viewing, early access to new content, and exclusive member discounts across Rooster Teeth productions. The company shut down the service on May 15, 2024, which means the landscape around your subscription has shifted significantly. If you're still paying for a membership or trapped in a billing cycle, you have clear cancellation pathways and potential refund rights-and Stopee is here to walk you through every option.

Whether you subscribed directly through RoosterTeeth.com, via Apple App Store, Google Play, or Roku, the cancellation process differs. Some users have successfully recovered unused portions of their subscription; others have faced delays or pushback. Understanding your rights as a Canadian consumer and knowing exactly which cancellation method applies to you will put you in control of the situation.

Why cancellation matters now that the service is discontinued

Since Rooster Teeth First shut down in May 2024, you should no longer be charged for an active service. However, cancellation remains important because some subscriptions continue to renew automatically even after the shutdown, or billing systems don't always align with the actual service closure date. Stopping the recurring charge now protects your bank account from unexpected deductions. At Stopee, we recommend taking action immediately to prevent future charges and to document your cancellation for refund disputes if needed.

When you should cancel versus when you're already protected

If your subscription is still active and renewing-especially if you're on a month-to-month plan-cancel before the next renewal date to avoid being charged again. If the service is already discontinued and you've been charged after May 15, 2024, you have stronger grounds for a refund. Check your recent bank or card statements to confirm whether charges are still occurring. Once you confirm active billing, move forward with one of the platform-specific cancellation methods below.

How to cancel rooster teeth first based on your subscription platform

Your cancellation steps depend entirely on where you bought your membership.

Cancel via RoosterTeeth.com (web subscription)

If you subscribed directly through the Rooster Teeth website, you manage cancellation through your account billing settings. This is often the fastest path to cancellation and opens the door to refund negotiations if the service is already shut down.

1. Go to RoosterTeeth.com and sign in with your account credentials.
   • If you've forgotten your password, use the "Forgot Password" link on the login page and reset via email.
2. Navigate to your Profile (usually in the top-right menu or account dropdown).
   • Look for "Account Settings," "My Account," or a similar label.
3. Select the Billing or Subscriptions tab.
   • You will see your active subscription (FIRST) listed with the renewal date.
4. Click Cancel Subscription or Manage Subscription, then confirm the cancellation.
   • Some services ask for feedback or offer discounts to retain you. Skip or ignore these; your goal is to complete the cancellation.
5. You will receive a confirmation email. Save this email-it's proof of cancellation for any future disputes or refund requests.
   • Check your spam or promotions folder if the email doesn't arrive within 5 minutes.
6. If you don't see a cancellation button or the system won't let you proceed, email contact@support.store.roosterteeth.com immediately with your account details and request cancellation in writing.
   • Pro tip: Send this email from the address associated with your Rooster Teeth account so support can locate your subscription quickly.

Cancel via apple app store (iPhone, iPad, or apple TV)

If you subscribed through the Apple App Store, Apple controls your subscription and billing. Rooster Teeth cannot cancel your subscription directly, so you must manage it through your Apple ID settings.

1. Open the Settings app on your iPhone, iPad, or Apple TV.
   • On Apple TV, go to Settings > Accounts > Subscriptions.
   • On iPhone/iPad, go to Settings > [Your Name] > Subscriptions.
2. Find and tap Subscriptions.
   • This section lists all active and recent subscriptions tied to your Apple ID.
3. Locate Rooster Teeth or Rooster Teeth First in the list and tap it.
   • If you don't see it, scroll down or search the page.
4. Tap Cancel Subscription and follow Apple's on-screen prompts to confirm.
   • Apple will ask if you want to keep your subscription or provide feedback. Select "Cancel" to proceed.
5. Apple will send you a cancellation confirmation email. Save this for your records.
   • Warning: Apple's refund policy is strict. If you cancel mid-cycle, you typically will not receive a refund unless the purchase was made within the last 14 days. Since the service is discontinued, you have a stronger refund case-see the Refunds section below.

Cancel via google play (Android devices)

Google Play subscriptions are managed separately from the Rooster Teeth website. You must cancel through your Google Play account.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com in a web browser.
2. Tap your Profile Icon (top-right corner) and select Manage Your Google Account.
   • On the web, click your profile icon, then "Manage your Google Account."
3. Go to the Subscriptions or Payments and Subscriptions tab.
   • You will see all active subscriptions.
4. Find Rooster Teeth and tap it.
   • Click or tap Manage Subscription if the option appears.
5. Select Cancel Subscription and confirm.
   • Google Play will confirm the cancellation via email or notification.
6. Save your cancellation confirmation. Warning: Google Play refund requests must be initiated within 48 hours of purchase or renewal. Since the service is discontinued, contact Google Play support directly if you were charged after May 15, 2024, to request an exception refund.
   • Visit support.google.com/googleplay to file a refund request.

Cancel via roku (streaming device)

Roku subscriptions are managed through your Roku account, not the Rooster Teeth website.

1. On your Roku device, go to Home and navigate to Settings.
   • Scroll to Accounts > Your account > Subscriptions (or Purchases > Subscriptions, depending on your Roku model).
2. Find Rooster Teeth First in your active subscriptions list.
   • If you don't see it, check "Expired subscriptions" to confirm it's there.
3. Select it and choose Unsubscribe or Cancel.
   • Roku will ask you to confirm; select yes.
4. Roku will send you a cancellation confirmation via email (to the email address linked to your Roku account). Save this.
   • Pro tip: If you can't find the subscription option, you may also cancel at roku.com by logging in and accessing your account settings directly.

What happens immediately after you cancel

Cancelling stops future charges, but access and refunds operate on different timelines depending on your platform.

When your access ends

After cancellation, you typically retain access to your Rooster Teeth account and previously available content until the end of the billing period you've already paid for. For example, if you cancel mid-month but your subscription renewed on the 1st, you keep access until the 1st of next month (or however your billing cycle works). Platform-based subscriptions (Apple, Google, Roku) follow the same principle, but the exact end date depends on when your current paid period expires. Check your cancellation confirmation email for the specific access end date.

What happens to your account data

Rooster Teeth may retain your account information, viewing history, and subscription records according to their privacy policy. If you want your data deleted, contact Rooster Teeth support at contact@support.store.roosterteeth.com and request account deletion or data removal. Keep in mind that Canadian privacy law (PIPEDA) generally requires companies to honor data removal requests, but Rooster Teeth may retain certain records for legal or financial reasons. Ask for confirmation in writing that your request has been processed.

Will you receive a refund for unused time

Refunds are not automatic, but they are possible-especially since the service is discontinued. Understanding your options helps you recover money if you're entitled to it.

Refund eligibility after service shutdown

Because Rooster Teeth First shut down on May 15, 2024, you have a legitimate claim for unused time if you were charged after that date or had months remaining on an annual plan. Rooster Teeth initially stated they would consider refunds for unused portions in some cases, but reports from users have been mixed-some received full refunds quickly, others faced delays or outright denials.

Your refund eligibility depends on:

• Whether you were charged after the May 15, 2024 shutdown date.
• How much of your subscription term remains unused.
• The original platform you subscribed through (web refunds are often easier than platform-based ones).
• Whether you can provide proof of the charge and your account details.

How to request a refund

Contact Rooster Teeth support directly with documentation in hand. Pro tip: Stopee recommends sending your refund request in writing (email) so you have proof of your request and timeline.

1. Email contact@support.store.roosterteeth.com with the subject line: "Refund Request for Rooster Teeth First Subscription."
   • Include: your account email, the date(s) you were charged, the amount(s), and proof (a screenshot of your bank statement or credit card bill showing the charge).
2. Explain that you were charged after the May 15, 2024 shutdown and request a refund for the unused portion.
   • Be factual and calm; avoid accusatory language.
3. Include your cancellation confirmation email (from step 1 of your platform-specific cancellation).
   • This proves you took action to stop charges.
4. Wait 5-10 business days for a response. If Rooster Teeth denies your request or doesn't respond, escalate to your bank or credit card issuer.
   • Warning: Rooster Teeth support has been inconsistent. If they refuse without explanation, do not accept their first "no."

Escalating a denied refund through your bank

If Rooster Teeth refuses your refund or ignores your request after 10 business days, contact your bank or credit card issuer and initiate a chargeback or payment dispute. Canadian banks take these disputes seriously, especially for discontinued services.

1. Call or log into your bank's website and locate the charge from Rooster Teeth.
   • Most Canadian banks have a "Dispute Transaction" or "Report a Problem" option online or in their mobile app.
2. Select the charge and explain: "I was charged for Rooster Teeth First after the service was discontinued on May 15, 2024. I requested a refund and was denied (or ignored)."
   • Attach your cancellation confirmation and any emails from Rooster Teeth (or note that they did not respond).
3. Submit the dispute. Your bank will typically investigate within 30-60 days and either reverse the charge or contact Rooster Teeth for clarification.
   • Pro tip: Keep all documentation organized. Stopee recommends creating a folder with screenshots, emails, and receipts.

Platform-specific refund considerations

If you subscribed through Apple, Google, or Roku, their refund policies may differ from Rooster Teeth's. Apple offers refunds within 14 days of purchase; Google Play offers 48 hours. Since the service is discontinued, contact each platform's support directly and explain the situation. Mention that the merchant's service is no longer available. Platforms may grant an exception refund even outside their standard windows.

Your consumer rights in canada regarding digital subscriptions

Canadian consumer protection law gives you rights even for digital services. Understanding them strengthens your position if Rooster Teeth or a platform resists your refund.

No automatic cooling-off period for digital subscriptions

Canada does not impose a blanket 14-day cooling-off period for digital subscriptions the way some countries do. However, you retain other protections. If a merchant's service becomes unavailable or you are charged after service termination, you have grounds for a refund based on failure to provide the promised service.

Pro-rated refunds for unused time

Canadian consumer law generally entitles you to a pro-rated refund for any unused portion of a subscription term if the service ends early or becomes unavailable. Since Rooster Teeth First shut down on May 15, 2024, any charges after that date are unjustified. If you paid for a month and the service ended 15 days into that month, you are entitled to a refund for the remaining 15 days' worth of your fee (pro-rated).

Unauthorized or recurring charges

If a company continues to charge you after you've cancelled, those charges may be considered unauthorized. Your bank or credit card issuer can investigate and potentially reverse them. Canada's anti-spam legislation (CASL) and provincial consumer protection acts (such as Ontario's Consumer Protection Act) also restrict automatic renewal and require clear consent and easy cancellation-rights Rooster Teeth should have honored.

Escalation to consumer authorities

If Rooster Teeth refuses to resolve your issue and your bank cannot help, you may file a complaint with your provincial consumer protection office or the Competition Bureau (federally). For example:

• Ontario: ServiceOntario Consumer Protection Act complaints
• British Columbia: BC Consumer Protection Office
• Alberta: Alberta Fair Trading Act
• Federal (all provinces): Competition Bureau (for deceptive practices)

Stopee recommends documenting your entire dispute trail-emails, cancellation confirmations, refund requests, and bank responses-before filing a formal complaint. These authorities take action slowly but they do investigate.

Pricing and plan details for rooster teeth first

Understanding what you were paying helps confirm whether your charges are legitimate and supports your refund case.

If you were on an annual plan and the service shut down mid-year, you have a strong refund claim for the unused months. Calculate this: annual cost divided by 12 months, multiplied by the remaining months after May 15, 2024. For example, if you paid $79.99 for a year in January and the service ended in May, you are owed approximately $40 (7 months unused).

Common mistakes that delay or prevent cancellation

Cancellation seems straightforward, but a few missteps can trap you in a billing cycle or cost you a refund. Here's how to avoid them.

Assuming the service closure cancels your subscription automatically

Just because Rooster Teeth shut down the service does not mean your subscription stops charging. Many users expected automatic cancellation and were surprised to see charges appear months after the shutdown. You must cancel manually-do not rely on the company to do it for you.

Cancelling on the wrong platform

If you subscribed via Apple but log into RoosterTeeth.com and cancel there, your cancellation may only affect the website account-not the Apple subscription. Always cancel on the platform where you originally subscribed. Check your bank or card statement to see where the charge originates; that's your cancellation platform.

Not saving your cancellation confirmation

Your confirmation email is proof that you took action. If a charge appears later and you dispute it, that email is your evidence. Warning: Do not delete cancellation confirmations, even after several months. Save them in a dedicated folder or email folder labeled "Cancellations."

Requesting a refund without proper documentation

Rooster Teeth support will ask for proof of the charge. If you can't provide a screenshot or bank statement showing the transaction, they may deny your refund request claiming they can't locate your account. Before you contact support, gather: your account email, the charge date(s), the amount(s), and a screenshot of your bank or card statement showing the charge from Rooster Teeth.

Giving up after a first refusal

Some users received their first "no" from Rooster Teeth and accepted it. In reality, you can escalate to your bank, file a dispute, and even contact consumer authorities. A refusal from customer service is not final. At Stopee, we've seen users successfully recover money after their first request was denied-persistence matters.

Your action checklist for cancelling rooster teeth first

Use this step-by-step checklist to ensure you cancel correctly and document everything for potential refund disputes.

Why you should act now and final recommendations

Rooster Teeth First is gone, but your subscription may still be active and charging. Every day you delay increases the risk of additional unwanted charges, and the longer you wait, the harder it becomes to document your case for a refund. Act within the next 48 hours to cancel and secure your money back.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking action quickly, documenting thoroughly, and escalating when necessary. The process for Rooster Teeth First is straightforward if you follow the platform-specific steps above. Remember: you have rights as a Canadian consumer, and companies like Rooster Teeth are accountable for charges after their service ends.

If you encounter resistance from Rooster Teeth or your bank, Stopee's resources and community forums provide ongoing support and guidance. Start with cancellation today, gather your documentation, and pursue your refund if you qualify. You've already decided this subscription is not worth paying for-now secure that decision by taking control of your billing.

For additional help navigating other subscription cancellations and understanding your consumer rights, visit Stopee.com. Stopee exists to empower you to take back control of your money and your inbox.