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Cancel Rooster Teeth First: Step-by-Step Guide
How to cancel rooster teeth first and understand your consumer rights in new zealand
What rooster teeth first was and why it shut down
Rooster Teeth First was a premium membership tier that gave you early access to videos, exclusive content, and ad-free viewing across the Rooster Teeth platform. The service operated as a digital subscription tied to your Rooster Teeth account or linked through app store platforms like Apple, Google Play, and Roku.
On April 15, 2024, Rooster Teeth officially ceased all renewals and shut down web subscriptions. If you were an active member at that time, you were affected by this closure. The good news: Stopee has documented the cancellation process and your rights so you know exactly where you stand.
Understanding the shutdown timeline
Rooster Teeth announced the FIRST service would no longer accept new renewals as of April 15, 2024. This means existing subscriptions stopped renewing, but the company issued pro-rata refunds for unused time on web subscriptions. If you subscribed through an app store (Apple, Google Play, or Roku), your refund must come from that platform directly, not from Rooster Teeth.
What this means for new zealand members
New Zealand consumers enjoy strong protections under the Consumer Guarantees Act 1993, which applies to digital services. If you paid for Rooster Teeth First and did not receive the service as promised, you have legal avenues to pursue refunds or compensation. Stopee recommends keeping all billing records, screenshots, and communications as evidence of your purchase and cancellation attempts.
Your consumer rights under new zealand law
The Consumer Guarantees Act protects you when you buy digital services, including streaming subscriptions.
What protection you have
Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Rooster Teeth shut down FIRST without delivering the full service you paid for, you have grounds to claim a refund or compensation. This applies even if the company's terms and conditions claim otherwise-consumer law overrides unfair contract terms.
You are entitled to request a refund if the service became unavailable or significantly degraded before your subscription expired. The fact that Rooster Teeth issued pro-rata refunds for web subscriptions during the shutdown demonstrates they acknowledged this obligation.
Who to contact if the company refuses
If Rooster Teeth denies your refund request, you can escalate to the Consumer Affairs branch of the Ministry of Business, Innovation and Employment (MBIE). Stopee advises gathering evidence first: billing statements, screenshots of cancellation attempts, and any email correspondence with support. You can also file a dispute with your bank or card issuer; most card providers will reverse charges for undelivered digital services.
How to cancel rooster teeth first step by step
Cancellation depends on where you purchased your subscription; the process differs between web and app store platforms.
Cancelling a web subscription from RoosterTeeth.com
- Visit RoosterTeeth.com and sign in with your account credentials.
- Navigate to your profile menu (usually in the top right corner) and select "Account" or "Settings."
- Locate the "Billing" tab and review your current subscription status.
- Find the option to "Cancel subscription" or "Manage renewal" and click it.
- Confirm the cancellation by following the on-screen prompts. Rooster Teeth will send you a confirmation email.
- Save the confirmation email and note the cancellation date. This is your proof of cancellation.
Pro tip: Cancel before your renewal date. If you cancel after renewal, you have paid for another billing period and must request a refund separately.
Warning: Since Rooster Teeth shut down FIRST in April 2024, the billing tab may show the service as inactive. If you cannot access the billing section, proceed to the refund section below.
Cancelling an app store subscription (Apple, google play, or roku)
If you subscribed through an app platform, you must cancel directly with that platform. Rooster Teeth cannot cancel app store subscriptions on your behalf.
- For Apple App Store:
- Open the Apple App Store app on your iOS device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" and find Rooster Teeth First.
- Tap "Cancel subscription" and confirm.
- For Google Play:
- Open the Google Play app on your Android device.
- Tap your profile icon and navigate to "Subscriptions."
- Select Rooster Teeth First and tap "Cancel subscription."
- Follow the prompts to confirm cancellation.
- For Roku:
- From your Roku home screen, navigate to your account and select "Subscriptions."
- Find Rooster Teeth First in your active subscriptions list.
- Select it and choose "Cancel."
Pro tip: Screenshot the cancellation confirmation from your app store. These receipts are essential proof if you later dispute charges.
Warning: Uninstalling the app does not cancel your subscription. You must cancel through the platform's subscription settings to stop charges.
What to do if you cannot access the cancellation page
Because Rooster Teeth First shut down in April 2024, the billing system may no longer be fully functional. If you cannot navigate to the billing section or the cancellation button does not appear, follow this escalation path.
- Visit the Rooster Teeth support page and look for a "Contact Support" option or help email address.
- Send a formal written request to cancel your subscription, including your account email, subscription ID (if visible), and the date you became a member.
- Keep a copy of this email for your records.
- If you receive no response within 14 days, file a chargeback or refund dispute with your bank.
Stopee has helped thousands of consumers navigate shuttered services. Written correspondence creates a paper trail that supports your case if escalation becomes necessary.
What happens after you cancel rooster teeth first
Understanding what to expect after cancellation removes uncertainty and helps you monitor for unwanted charges.
Your access to content and services
If you cancelled a web subscription before the renewal date, you typically retain access to FIRST content until your paid period ends. Since Rooster Teeth shut down the service on April 15, 2024, most members lost access immediately at that time, regardless of their paid period.
Your standard Rooster Teeth account (free tier) remains active even after you cancel FIRST. You can still watch free content and access your account history. Cancelling FIRST does not delete your account or log you out.
When you should expect charges to stop
Web subscription cancellations stop future renewals immediately when you confirm cancellation before the renewal date. App store cancellations take effect on your next scheduled renewal date; the platform will not charge you again after that date.
Pro tip: Check your bank or card statements 5-7 days after cancellation to confirm no further charges appear. If charges continue after your cancellation date, contact your bank immediately and reference your cancellation confirmation email.
Protecting your account data
Do not delete your Rooster Teeth account immediately after cancelling FIRST. Your account contains billing history, watch history, and saved preferences. Keep it for at least 60 days in case you need to reference purchase dates or prove your subscription status to your bank.
Refunds for rooster teeth first cancellation
Rooster Teeth's refund policy depends on when you purchased and through which platform you subscribed.
Refunds for web subscriptions
When Rooster Teeth shut down FIRST in April 2024, the company issued pro-rata refunds to members who had paid time remaining on their subscriptions. If you were an active web subscriber at that time, you should have received an automatic refund to your original payment method.
If you did not receive this refund, contact Rooster Teeth support with your account email and request a refund for unused subscription time. Stopee recommends requesting this in writing so you have documented evidence of your claim.
Refunds for app store subscriptions
Subscriptions purchased through Apple App Store, Google Play, or Roku must be refunded by those platforms, not by Rooster Teeth. Rooster Teeth cannot initiate refunds for app store purchases.
- Apple: Visit appleid.apple.com, go to "Purchase history," find the Rooster Teeth FIRST charge, and select "Report a problem." Request a refund for undelivered service.
- Google Play: Open your Google Play account, navigate to "Payments and subscriptions," select the subscription, and choose "Request refund."
- Roku: Access your Roku account settings, find the subscription, and follow the refund prompts.
Most app store platforms honour refund requests for cancelled services within 30-90 days of purchase. If you request a refund more than 90 days after your purchase, you may be denied, but you can still escalate via your bank.
Disputing charges through your bank
If Rooster Teeth or the app store refuses your refund, contact your bank or card issuer and initiate a dispute or chargeback. Explain that you paid for a digital service (Rooster Teeth FIRST) that shut down before your subscription term ended and you received no refund.
Provide your bank with your cancellation confirmation email, billing statements, and proof of non-delivery. Banks take undelivered digital services seriously and often reverse charges in these cases.
Rooster teeth first pricing and plan options
Because Rooster Teeth First shut down on April 15, 2024, no current pricing or new plan options are available.
Historical pricing before shutdown
| Plan name | Frequency | Historical USD price | Status |
|---|---|---|---|
| Rooster Teeth FIRST | Monthly | USD $4.99-$9.99 | Discontinued (April 15, 2024) |
| Rooster Teeth FIRST | Annual | USD $49.99-$99.99 | Discontinued (April 15, 2024) |
No official New Zealand Dollar (NZD) pricing was published before the shutdown. If you need to reference your charge amount for a refund or dispute claim, check your bank statement or account billing history.
Common mistakes to avoid when cancelling
Cancellation can feel frustrating, especially when a service shuts down unexpectedly. Here are the pitfalls Stopee has seen members encounter.
Mistake 1: uninstalling the app instead of cancelling the subscription
Removing the Rooster Teeth app from your device does not cancel your subscription. Your app store will continue charging you on renewal dates until you cancel through the platform's subscription settings. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: not saving your cancellation confirmation
If you cancel but do not screenshot or save the confirmation email, you have no proof if charges continue or if you need to file a dispute. Cancellation confirmations are your only lever in a refund dispute. Save them immediately.
Mistake 3: cancelling after the renewal date
If you cancel after your subscription has renewed, you have already paid for another billing period. Request a refund for that period within 30 days of the charge. Cancelling does not reverse charges that have already posted.
Mistake 4: ignoring charges after cancellation
If your bank shows a charge after your cancellation date, act immediately. Contact your bank within 60 days to dispute the charge. The longer you wait, the harder it becomes to recover your money.
Mistake 5: assuming rooster teeth can cancel app store subscriptions
Many members contact Rooster Teeth support asking them to cancel an app store subscription. Rooster Teeth staff cannot do this; only the app store platform (Apple, Google, Roku) has authority to cancel. Always cancel through the original purchase platform.
Cancellation checklist and tracking
Use this checklist to confirm you have completed every step and protect yourself against future charges.
| Action | Completed? | Notes |
|---|---|---|
| Identify your subscription platform | ☐ | Web (RoosterTeeth.com), Apple, Google Play, or Roku? |
| Log in and navigate to billing/subscriptions | ☐ | Note the current status and renewal date. |
| Initiate cancellation | ☐ | Click "Cancel" and confirm all prompts. |
| Screenshot or save confirmation | ☐ | Capture the confirmation page and email. Store both digitally and in print. |
| Check your bank in 7 days | ☐ | Confirm no new charge has posted. If one appears, dispute immediately. |
| Request refund if owed | ☐ | Contact Rooster Teeth or the app store with your proof of purchase and cancellation. |
Contact information and escalation
If Rooster Teeth does not respond to your refund request within 14 days, you have escalation options.
Rooster teeth corporate address
You can send formal written correspondence to Rooster Teeth at their Austin, Texas corporate office. While no specific New Zealand address exists, sending a letter via post or email to the main support address creates documented proof of your cancellation and refund request.
Rooster Teeth LLC
1104 W Anderson Lane
Austin, Texas 78757
United States
Include your account email, subscription ID, cancellation date, and the amount you believe you are owed. Request a written response within 14 days. Stopee recommends sending this via registered post or email with read receipt so you have proof of delivery.
New zealand consumer escalation
If Rooster Teeth fails to respond or refuses to refund you, contact the Consumer Affairs branch of the Ministry of Business, Innovation and Employment (MBIE) at consumeraffairs.govt.nz. You can file a formal complaint about breach of the Consumer Guarantees Act 1993.
Additionally, you can contact the Disputes Tribunal, which is a free, informal service that resolves disputes up to NZD $20,000. Most consumer disputes involving digital services fall within this threshold.
Your bank and payment provider
Your bank or credit card issuer can initiate a chargeback or refund dispute on your behalf. Contact them directly and explain that you paid for Rooster Teeth FIRST, the service was shut down, and you did not receive the full value of your subscription. Provide your cancellation confirmation and billing statements as supporting evidence.
Summary and next steps
Rooster Teeth First is no longer available, but you still have strong rights as a New Zealand consumer. Cancel your subscription through the correct platform (web or app store), save your confirmation, and monitor your bank statement for unwanted charges.
If charges continue or if you believe you are owed a refund for unused time, gather your evidence and escalate to Rooster Teeth support, your bank, or the Consumer Affairs branch of MBIE. Under the Consumer Guarantees Act 1993, digital services must deliver their promised value, and you are entitled to seek refunds when they do not.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and understand their consumer rights. Visit Stopee.com today to track your cancellation status, find additional resources, and access templates for formal refund requests. Your cancellation journey does not have to be stressful; with the right information and clear steps, you can cancel confidently and protect your money.