Manage Ubisoft+

How to cancel Ubisoft+ in malaysia: step-by-step guide and your consumer rights

What is Ubisoft+ and why you might want to cancel

Ubisoft+ is a subscription gaming service operated by Ubisoft, the French video game publisher founded in 1986. Rather than buying individual games, you pay a monthly fee to access a rotating library of Ubisoft titles, from new releases to older classics, and sometimes premium editions with extra content.

The service works on a recurring billing model, which means your payment renews automatically each month until you actively stop it. Many players in Malaysia find themselves continuing to pay long after they have stopped playing, simply because the cancellation process is not always obvious. That is where understanding your options becomes critical.

How Ubisoft+ billing works in malaysia

Your subscription charges appear either through Ubisoft's own payment system, Apple App Store (if you subscribed on an iPhone or iPad), or Google Play (if you subscribed on an Android device). The platform you used to sign up determines where you must cancel to stop the charges.

Malaysia's Consumer Protection Act 1999 does not provide a universal cooling-off period for online subscriptions, so your protection relies heavily on your ability to cancel before the next renewal date and keep evidence of that cancellation. This is why taking screenshots and saving confirmation emails is not optional-it is your strongest defence if a dispute arises.

The real cost: what you are paying for and what you lose

You are paying for ongoing access to games, not ownership of them. Once your subscription ends, the games linked to your Ubisoft+ membership are no longer playable through that subscription service. If you have save files or progress stored locally on your device, back them up before your final billing date passes.

Pricing in Malaysia varies by payment method and can change without notice. Do not assume your friend is paying the same amount you are. Always check your exact charge in your Ubisoft account settings, your Apple subscription page, Google Play subscriptions page, or your bank statement to confirm what you are being charged.

Your consumer rights when cancelling Ubisoft+ in malaysia

Understanding your legal position strengthens your negotiating power if Ubisoft refuses to acknowledge your cancellation or honour a refund.

What malaysia's consumer protection act 1999 covers

Under the Consumer Protection Act 1999, Ubisoft+ must provide accurate information about subscription terms, renewal dates, and cancellation procedures. The service must not use misleading or hidden clauses to lock you into continuing charges.

If Ubisoft charges you after you have cancelled, or if the cancellation process was deliberately obscured or broken, you have grounds to dispute the charge with your bank or payment provider. Document every step: screenshot your cancellation confirmation, save any email confirmation, and note the exact date and time you cancelled.

Escalation: what to do if ubisoft ignores your cancellation

If Ubisoft continues to charge you after you have cancelled, first request a refund directly through your account or customer service. If they refuse or do not respond within 14 days, escalate to your bank or payment provider and request a chargeback.

For additional support, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection in Malaysia. Keep copies of all correspondence, cancellation confirmations, and bank statements showing the unwanted charges. Stopee recommends gathering this evidence immediately, before memory fades or emails are deleted.

How to cancel Ubisoft+ step by step

The cancellation method depends on which platform you used to sign up. Follow the correct path for your situation to avoid cancelling in the wrong place and thinking you have stopped the charges when you have not.

Cancel if you subscribed directly through ubisoft

If you signed up directly with Ubisoft and your charges appear as coming from Ubisoft (not Apple or Google), use the Ubisoft account website to cancel.

1. Visit the Ubisoft website and log into your account.
   • Use the email and password you created when you signed up.
   • Enable two-factor authentication if prompted.
2. Navigate to your account settings or profile area.
   • Look for tabs or menu items labelled "Account", "Profile", or "Settings".
3. Find your subscription or membership section.
   • The path is typically Account or Profile > Subscriptions or Membership.
   • If the menu structure has changed, search the page for the word "subscription".
4. Select "Manage subscription" or a similar button.
   • This should show your current plan name and your next billing date.
   • Take a screenshot of this page before proceeding.
5. Click "Cancel subscription", "Turn off auto-renew", or "End membership".
   • Button labels vary, but the action is always to stop automatic renewal.
   • Ubisoft may ask you why you are cancelling; this is optional feedback and does not affect the cancellation itself.
6. Confirm the cancellation on the final page.
   • Warning: Multiple confirmation screens appear here. Do not stop after the first click. Keep clicking until you see a message that clearly states your subscription will end on [specific date] and will not renew.
   • Take a final screenshot showing this confirmation status.
   • Save any confirmation email sent to your inbox immediately.

Pro tip: Cancellation through the Ubisoft website is the fastest route if you subscribed directly. The entire process takes 3 to 5 minutes if you know where to click. Check your email 15 minutes later; a confirmation should arrive.

Cancel if you subscribed through apple app store

If your Ubisoft+ charge appears on your Apple bill or comes through iTunes/App Store, you must cancel through Apple, not through Ubisoft. Cancelling only in the Ubisoft app will not stop the recurring charge.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone or iPad, the Settings app is grey with white gears.
   • On Mac, look for System Settings or System Preferences in the Apple menu.
2. Tap or click your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions" (or "Media & Purchases" on some devices).
   • Look for the word "Subscriptions" in the list.
4. Find Ubisoft+ in the subscription list.
   • If Ubisoft+ does not appear, your subscription may not be tied to Apple. Check your Google Play subscriptions instead, or contact your bank to verify where the charge originates.
5. Tap Ubisoft+ and select "Cancel Subscription".
   • Apple will ask if you want to keep your access until the end of the current billing period (yes, you do) or cancel immediately.
   • Choose "Keep access until [date]" to avoid losing your games mid-month.
6. Confirm the cancellation.
   • A message will appear confirming your access ends on [specific date].
   • Take a screenshot of this confirmation.

Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address within minutes. Save this email; it is your proof of cancellation if a dispute arises later.

Cancel if you subscribed through google play

If your Ubisoft+ bill appears on your Google account or you subscribed via Google Play, cancel through Google Play, not through Ubisoft. This is especially important if you are using an Android phone or tablet.

1. Open Google Play on your device or visit play.google.com on your computer.
   • If using a mobile device, tap the Google Play store app.
   • If using a computer, log into your Google account and visit play.google.com.
2. Tap or click your profile icon (usually in the top right corner).
   • A menu will appear with account options.
3. Select "Payments and subscriptions" or "Manage subscriptions".
   • The exact label depends on your device and Android version.
4. Tap "Subscriptions".
   • A list of all your active subscriptions appears.
5. Find and tap Ubisoft+.
   • If Ubisoft+ does not appear in this list, your subscription may be tied to Apple instead. Double-check by looking at your payment method in your Google account.
6. Select "Cancel subscription".
   • Google Play will confirm that your access will end on [specific date].
   • Take a screenshot of this confirmation page.
7. Confirm your cancellation.
   • You should receive a cancellation confirmation email at your Google account email address.
   • Save this email immediately as your proof of cancellation.

Pro tip: Google Play cancellations take effect immediately, but your access continues until the end of your current billing cycle. You will see "Cancelled" (with a red X) next to Ubisoft+ in your subscriptions list, confirming the cancellation is active.

Timeline: when your cancellation takes effect

Understanding the timing protects you from unexpected charges and clarifies what to expect after you cancel.

Before your next billing date

After you cancel, your subscription remains active until your next scheduled billing date. If your next charge was due on 28 August and you cancel on 15 August, you have full access to Ubisoft+ games until 28 August. On 28 August, no charge occurs, and your access ends.

Do not cancel on the day before your billing date expecting to keep access until the end of the month. That is not how it works. The cancellation stops the automatic renewal, but your current cycle must complete before access ends.

After your billing date passes

Once your billing date passes without a charge, your subscription is officially terminated. Log into your Ubisoft account, Apple, or Google Play and confirm that Ubisoft+ no longer appears in your active subscriptions. If it still shows as active, contact customer support immediately.

After cancellation is complete, your saved game data may be lost unless you have backed it up locally. Some games allow cloud saves tied to your Ubisoft account, but this is not guaranteed. Download any important save files to your computer or external storage before your access ends.

Common mistakes that delay or prevent cancellation

Cancellation frustration often stems not from Ubisoft refusing to cancel, but from users cancelling in the wrong place or not confirming the cancellation was actually processed.

Cancelling in the wrong location

The most frequent error is cancelling inside the Ubisoft+ app itself, then assuming the charges will stop. If you subscribed through Apple or Google, cancelling in the app does nothing. Your recurring charge continues because the subscription agreement is between you and Apple or Google, not between you and Ubisoft.

Always check your billing statement to see where the charge originates. If it says "Apple Media Services" or "Google Play", you must cancel through that platform, not through Ubisoft. If it says "Ubisoft" or shows a specific Ubisoft payment processor, cancel through the Ubisoft website.

Not taking screenshots before cancelling

If you later dispute a charge, you need proof that you cancelled. A screenshot of your cancellation confirmation page is far stronger than your memory of clicking a button. Take screenshots at every stage: your current plan name, your next billing date, and your final cancellation confirmation.

Pro tip: Open your cancellation confirmation email on your computer and save it as a PDF as well as keeping the email. Email systems sometimes lose or archive messages, but a PDF file is permanent and admissible evidence if you need to dispute a charge with your bank.

Cancelling too late in the billing cycle

If your next billing date is 28 August and you cancel on 27 August, you risk the system processing your renewal charge before your cancellation takes effect. Ubisoft's servers operate on different time zones, and processing delays are common. Cancel at least 2 to 3 days before your next billing date to allow time for the cancellation to register.

Not checking for confirmation

After cancelling, you should receive an email confirmation within 15 minutes. If no email arrives, log back into your account and check your subscription status manually. Some cancellations do not trigger email confirmations, so checking your account directly is essential.

Refunds and billing disputes after cancellation

If Ubisoft charged you after you cancelled, or if you want a refund for unused time, you have options.

Requesting a refund directly from ubisoft

Contact Ubisoft customer support and explain when you cancelled and when the unwanted charge occurred. Request a refund for the charge. Ubisoft may grant a one-time refund if the cancellation genuinely failed to process on their end.

Provide your cancellation confirmation screenshot and email. Be specific: "I cancelled on 15 August at 3 PM. My account shows the cancellation was confirmed. However, I was charged RM[amount] on 28 August." This level of detail makes refund decisions easier.

Disputing the charge with your bank

If Ubisoft refuses to refund you or does not respond within 14 days, contact your bank or card issuer and request a chargeback. Explain that you cancelled the subscription but were charged anyway. Provide your cancellation confirmation and bank statement showing the unwanted charge.

Banks treat gaming subscription chargebacks seriously, especially if you have clear proof of cancellation. Your bank can reverse the charge and may penalise Ubisoft for continued billing after cancellation.

Lodging a complaint with KPDNHEP

If Ubisoft refuses to refund you and your bank declines the chargeback, file a complaint with Malaysia's Ministry of Domestic Trade and Cost of Living (KPDNHEP). Include all evidence: your cancellation confirmation, the unwanted charge on your bank statement, your cancellation email, and proof of your attempts to resolve the issue with Ubisoft.

KPDNHEP can investigate Ubisoft for unfair or misleading billing practices. Your complaint also contributes to a record that helps protect other Malaysian consumers.

Pricing and billing details for Ubisoft+ in malaysia

Ubisoft+ pricing varies by payment method and is subject to change without notice.

Pro tip: Do not trust word-of-mouth pricing. Log into your own account and verify the exact amount you are being charged. Prices differ by region, payment method, and promotional offers.

What happens to your account and games after cancellation

Understanding what you lose helps you prepare and back up important data before your cancellation takes effect.

Access to Ubisoft+ games ends

On your final billing date, you lose access to all Ubisoft+ games. Games you own outright (that you purchased, not subscribed to) remain playable. Games accessed only through Ubisoft+ become unplayable unless you buy them separately.

Before cancellation, check which games you play only through Ubisoft+. If you are in the middle of a story or grinding for achievements, plan your cancellation around your gaming schedule, not the other way around.

Cloud saves and progress loss

Ubisoft+ saves game progress to the cloud if the game supports it. When your subscription ends, you lose cloud access, but local saves on your device remain. Back up these save files by copying them to external storage or cloud storage (Google Drive, OneDrive, or a local external drive).

Pro tip: Check each game's settings before cancellation. Some games let you download your save file directly; others require manual backup. A few Ubisoft games let you transfer saves to a purchased version of the same game, so investigate this before cancelling.

Resubscribing later

Your account and any locally stored saves remain tied to your Ubisoft account after cancellation. If you resubscribe later, your progress returns (provided it was saved locally). However, cloud saves may have been deleted if they were not backed up, depending on Ubisoft's retention policy.

Checklist: before and after you cancel Ubisoft+

Use this checklist to ensure your cancellation is complete and your account is protected.

Why you might want to cancel Ubisoft+ and when to keep it

Deciding whether to cancel depends on your gaming habits and budget.

Reasons to cancel Ubisoft+

Cancel if you have stopped playing Ubisoft games and the monthly cost no longer justifies the access. Cancel if you only played one or two games and have completed them. Cancel if you purchased games outright instead and no longer need the subscription. Cancel if you are switching to a different gaming platform or service.

Cancel if the monthly charge is stretching your budget. Even a small recurring subscription adds up over months and years, especially if you are not actively using it.

Reasons to keep Ubisoft+

Keep the subscription if you regularly play multiple Ubisoft games each month and the cost per game is lower than buying them individually. Keep it if you like exploring new Ubisoft releases without committing to a purchase. Keep it if you are working through the back-catalogue and still have games you want to try.

Keep it if you value the convenience of having access to a large library without managing storage space. Ubisoft+ lets you play games without the time-consuming downloads if you have a fast internet connection.

How stopee helps you stay in control of your subscriptions

Cancelling Ubisoft+ should be simple, but the process is often deliberately obscured by design. Stopee exists to give you the tools and knowledge to cancel any subscription quickly and keep control of your money.

At Stopee, we publish step-by-step cancellation guides for hundreds of services, from gaming subscriptions like Ubisoft+ to streaming platforms, fitness apps, and software tools. Our guides are written by consumer advocates who have tracked down the exact cancellation paths, warned about common traps, and explained your consumer rights in plain language.

Stopee also tracks which companies use dark patterns to hide their cancellation options. If a service makes it deliberately harder to cancel than to sign up, Stopee documents it and flags it. Our community shares cancellation experiences, refund wins, and billing disputes resolved.

When you face a company that refuses to cancel or keeps charging after you have cancelled, Stopee helps you escalate your complaint to the relevant consumer authority. For Ubisoft+ in Malaysia, that is KPDNHEP. For other services, we guide you to the right regulator in your country.

Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds for unwanted charges, and take back control of their digital wallet. Whether you are cancelling Ubisoft+ today or planning to cancel something else tomorrow, Stopee provides the roadmap and the reassurance that you are not alone in this fight.

Contacting ubisoft customer support

If your cancellation fails or you need to dispute a charge, Ubisoft's customer support can help, though response times vary.

Visit the Ubisoft support website (support.ubisoft.com) and select "Contact us" to open a support ticket. Describe your issue clearly: "I cancelled my Ubisoft+ subscription on [date], but was charged on [date]. Please refund the charge and confirm my subscription is terminated."

Attach your cancellation confirmation screenshot and your bank statement showing the unwanted charge. Ubisoft typically responds within 3 to 7 business days, though some tickets take longer during periods of high support volume.

If Ubisoft does not respond within 14 days or refuses your refund request, escalate to your bank or payment provider for a chargeback, and file a complaint with KPDNHEP in Malaysia. Keep copies of all correspondence.

Remember: Stopee and resources like it exist because companies count on people giving up. Do not give up. Your cancellation is valid, your refund is justified if you were charged after cancellation, and you have consumer protection on your side. Cancel with confidence, keep your evidence, and escalate if you need to.