Manage Ubisoft Plus
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Cancel Ubisoft Plus: The Right Way
How to cancel ubisoft plus in the UK and reclaim your gaming budget
About ubisoft plus and why you might want to cancel
Ubisoft Plus is a subscription service that gives you immediate access to a massive library of games across the Assassin's Creed, Far Cry, Rainbow Six, and Watch Dogs franchises, plus many others. You download and play them through the Ubisoft Connect platform on PC, enjoying premium editions and day-one access to new releases. It's genuinely appealing if you play multiple Ubisoft titles regularly.
But gaming habits change. You might realise you're not touching the service, or you've finished the games you wanted to play, or your budget has simply shifted. Whatever your reason, you have the legal right to cancel at any time under UK consumer law. Your challenge isn't the right to cancel - it's cancelling before you're charged for another month.
Stopee exists to help you navigate exactly this situation. We guide thousands of UK subscribers through cancellation every month, and we know the common pitfalls. The biggest trap? Forgetting your renewal date and waking up to an unexpected charge.
Why cancelling matters before your renewal date
Ubisoft Plus renews automatically on the same date every month. If you signed up on the 15th, you'll be charged on the 15th of every subsequent month until you cancel. Ubisoft does not offer refunds for partial months, which means cancelling on the 20th of a billing cycle won't recover money for the days you won't use. You will keep access until the end of your paid period, but you'll have lost that refund opportunity.
This is why timing your cancellation is absolutely critical. At Stopee, we recommend cancelling as soon as you know you won't renew, not the day before your payment is due.
What happens to your games after cancellation
The moment your billing period ends, you lose access to every game in the Ubisoft Plus library. You won't be able to launch or play anything, even games you've downloaded. If you're mid-game, you'll need to finish or plan to switch to another platform before your cancellation date. Your save files are stored on Ubisoft servers, so if you ever resubscribe, your progress remains intact.
Subscription plans and pricing in the UK
Understanding your current plan helps you cancel correctly and know what you're losing access to.
| Plan type | Monthly cost | What you get | Renewal |
|---|---|---|---|
| Ubisoft Plus Premium | £14.99 | Full game library, premium editions, DLC, day-one releases | Auto-renews monthly |
| Ubisoft Plus Classics | Included in PlayStation Plus | Selected classic titles on PlayStation | Tied to PlayStation Plus |
Most UK subscribers use the Premium plan on PC. This plan charges £14.99 automatically every month unless you cancel. If you have Ubisoft Plus Classics bundled with PlayStation Plus, you'll need to manage your cancellation through your PlayStation account instead.
Finding your renewal date
Your billing anniversary is the exact date Ubisoft charges your payment method. You must cancel before midnight on that date to avoid the next charge. Log into your Ubisoft account on the official website and navigate to Account Settings, then Subscriptions. You'll see your renewal date listed there. Write this date down or set a phone reminder two days before.
If you've lost track of your renewal date, check your email for the most recent payment confirmation from Ubisoft. The subject line typically says "Your Ubisoft Plus subscription has been renewed" and includes the exact charge date.
Free trials and promotional subscriptions
If you started with a free trial period, it automatically converts to a paid subscription once the trial ends. You'll be charged £14.99 on day one of your paid period if you don't cancel before the trial expires. This catches many people by surprise. Treat your trial end date like a renewal date and cancel before it arrives if you don't intend to pay.
Your consumer rights and what UK law protects
The Consumer Rights Act 2015 gives you strong legal protections when cancelling digital subscriptions in the United Kingdom.
Right to cancel within 14 days
You have an automatic 14-day cancellation period from the date you first subscribe to Ubisoft Plus. This is your cooling-off period, and you can cancel within this window without reason or penalty. Important: if you've already used the service heavily during this period, Ubisoft may argue you've lost the right to a refund, though they must still allow cancellation. At Stopee, we recommend contacting support immediately if you want a refund within the 14-day window - put the onus on them to justify why they won't refund you.
Right to cancel after 14 days
After your cooling-off period ends, you retain the right to cancel at any time, but without automatic refunds. You can cancel your subscription anytime, and you'll retain access until your current billing period ends. This is fair and lawful. Ubisoft cannot lock you into long-term contracts or force you to continue paying.
Unfair terms and automatic renewal rules
UK consumer law requires companies to make cancellation as easy as the original sign-up. If you subscribed online, Ubisoft must allow you to cancel online. They cannot force you to call a premium phone line or send a letter to an office address. If they do, you can escalate to the Citizens Advice Consumer Service, which enforces these standards.
How to cancel ubisoft plus on PC
Cancelling through your Ubisoft account online is the quickest and most reliable method in the UK.
- Visit the official Ubisoft website and log into your account
- Go to www.ubisoft.com and click your account icon (usually top right)
- Enter your email and password
- If prompted for two-factor authentication, complete that step
- Navigate to Account Settings
- Once logged in, look for "Account" or "Settings" in the menu
- Select "Subscriptions" or "Billing" from the sidebar
- Locate your active Ubisoft Plus subscription
- You'll see "Ubisoft Plus Premium" listed with your renewal date
- Click "Manage Subscription" or "Cancel Subscription" (wording varies)
- Confirm your cancellation
- Ubisoft will ask why you're cancelling - this is optional feedback
- They may offer a discount to keep you subscribed - decline unless you genuinely want to stay
- Click "Confirm Cancellation" or the final confirmation button
- Save your cancellation confirmation
- Screenshot the confirmation page or note the confirmation number
- Check your email for a cancellation confirmation email from Ubisoft within minutes
Pro tip: Cancellation takes effect immediately in your account, but you retain access until the end of your current billing period. You won't be charged after your renewal date passes.
Cancelling through the ubisoft connect app
You can also cancel directly through the Ubisoft Connect application on your PC if you prefer.
- Open the Ubisoft Connect application on your PC
- Click your username at the top right and select "Account"
- Choose "Subscriptions" from the left menu
- Find Ubisoft Plus and click "Manage" or "Cancel"
- Confirm the cancellation and save your confirmation details
This method works identically to the website approach. Use whichever feels more comfortable to you.
Cancelling via PlayStation plus bundle
If you have Ubisoft Plus Classics as part of your PlayStation Plus subscription, you cannot cancel Ubisoft Plus separately. Your access ends only when you cancel your entire PlayStation Plus membership. Contact PlayStation Support directly if you want to end your PlayStation Plus subscription - Ubisoft cannot process this cancellation.
What to expect after you cancel
Cancelling can feel like loss, even when it's the right choice. You're giving up access to games you enjoy, and that's worth acknowledging.
Your access period and final days
You keep your full subscription benefits until midnight on your renewal date. If you cancel on the 10th and your renewal is the 25th, you have 15 days to play. Use this time to finish any games you're actively playing or download games you might want to play offline later (though offline play isn't always supported).
On the morning of your renewal date, your access ends completely. You'll be unable to launch any games, and attempting to do so will show an error message directing you to resubscribe.
Your save files and account
Your Ubisoft Connect account and all your save data remain safely stored. If you resubscribe to Ubisoft Plus in the future - even years later - your progress will be waiting for you exactly as you left it. You won't lose anything permanent by cancelling.
Resubscribing later
There's no penalty for resubscribing after cancellation. You can rejoin Ubisoft Plus anytime, and you'll be treated as a returning subscriber. Ubisoft sometimes offers promotions to lapsed subscribers, so watch your email over the next few weeks - you might catch a discount.
Refunds and what you're entitled to
Understanding your refund rights prevents disappointment and helps you escalate properly if Ubisoft refuses a legitimate claim.
Refunds within 14 days of purchase
If you cancel within 14 days of first subscribing, you're entitled to a full refund of your initial payment under the Consumer Contracts Regulations 2013. This applies even if you've used the service, though Ubisoft may argue heavy usage disqualifies you. Contact Stopee or Citizens Advice if Ubisoft refuses a refund during this period - many companies back down when pressed.
No refunds for partial months after 14 days
Once your cooling-off period ends, Ubisoft does not refund unused portions of your subscription. If you cancel on day 20 of a 30-day cycle, you forfeit the final 10 days of access and receive nothing back. This is lawful under UK consumer law, provided the company made this clear before you subscribed. However, you do retain access until the end of your paid period.
Refunds for disputed charges
If Ubisoft charged you after you attempted to cancel, or if you were charged twice in one month, you can dispute the charge with your bank or payment provider. Contact them within 120 days and explain the unauthorised charge. Your bank will investigate and typically refund you within 5 to 10 working days. This is your safety net if Ubisoft's system fails.
Common mistakes that cost you money
Cancellation seems simple, but small errors create unexpected charges. You're not alone if you've made these mistakes - most people make at least one.
Forgetting your renewal date
This is the number one reason UK subscribers end up paying for an unwanted month. You remember you wanted to cancel, but you forget the exact date your subscription renews. By the time you check, you've been charged. Write your renewal date on a calendar. Set a phone reminder for two days before. Ask Stopee to help you track it - we'll guide you through the exact cancellation steps on your timeline.
Assuming cancellation happens immediately
Many people believe that clicking "Cancel" immediately stops access and billing. In reality, you keep using the service until your billing period ends. If you cancel thinking access ends today but your renewal is in three weeks, you still have three weeks to enjoy the library. This isn't a mistake - it's actually fair - but misunderstanding it might cause you to panic and try cancelling again.
Cancelling through a third party instead of ubisoft
If you used a payment plan service like Klarna or PayPal to subscribe, you cannot cancel through Ubisoft alone. You must cancel the subscription through your payment provider's account settings. Ubisoft's cancellation won't stop PayPal or Klarna from charging you on renewal. Check which service processed your payment and cancel there as well. At Stopee, we help you identify the correct cancellation point based on your payment method.
Missing the deadline on free trial periods
Free trials convert to paid subscriptions automatically. If you received a 7-day free trial offer, you must cancel before day 8 to avoid being charged. Set a reminder for day 5 to give yourself a safety window. Many people assume they'll remember to cancel and then forget entirely.
Your cancellation checklist
Use this checklist to confirm you've completed every step correctly before your renewal date.
| Action | Status | Notes |
|---|---|---|
| Find your renewal date | ☐ | Check Account Settings on Ubisoft.com |
| Set a reminder | ☐ | Two days before renewal |
| Log into your Ubisoft account | ☐ | Test your login now; don't wait until cancellation day |
| Navigate to Subscriptions | ☐ | Find the Manage or Cancel button |
| Complete cancellation | ☐ | Confirm the final step |
| Save confirmation details | ☐ | Screenshot or note the confirmation number |
Comparing ubisoft plus to other gaming subscriptions
If you're cancelling because Ubisoft Plus no longer fits your gaming habits, you might consider alternatives before you commit to leaving the gaming subscription space entirely.
| Service | Monthly cost | Library focus | Best for |
|---|---|---|---|
| Ubisoft Plus Premium | £14.99 | Ubisoft games exclusively | Ubisoft franchise fans |
| Xbox Game Pass | £9.99 | Microsoft and third-party games | Variety and value |
| PlayStation Plus Extra | £13.49 | PlayStation exclusives plus third-party | PlayStation owners |
| EA Play | £3.99 | EA games only | Sports and action game fans |
| Steam Unlimited | £15.99 | Select PC indie and studio titles | Indie game players |
Stopee helps subscribers find the right fit before they cancel. If you're cancelling Ubisoft Plus because the game selection doesn't match your interests, Xbox Game Pass or PlayStation Plus might offer better value. However, if cost is your reason, you might experiment with a single-payment model or free-to-play games instead.
How to contact ubisoft support if cancellation fails
If you attempt to cancel online and encounter an error, or if your account shows as cancelled but you're still charged, escalate to Ubisoft support directly.
Ubisoft support contact methods
Visit the official Ubisoft support website at support.ubisoft.com. Select "Subscriptions" as your issue category and describe your cancellation problem. Ubisoft typically responds within 24 to 48 hours. Include your account email, renewal date, and a screenshot of the failed cancellation attempt if possible.
If online support doesn't resolve your issue within 5 working days, escalate to Citizens Advice Consumer Service. They enforce consumer rights on behalf of the UK government and can compel Ubisoft to honour your cancellation or refund if they've breached the Consumer Rights Act 2015.
Disputing unauthorised charges with your bank
Warning: If Ubisoft charges you after you've cancelled and support refuses to refund you, contact your bank immediately. Explain that you cancelled your subscription before the renewal date and Ubisoft charged you without authorisation. Your bank will open a dispute on your behalf and recover the money within 5 to 10 working days. Keep your cancellation confirmation email as evidence.
Cancelling ubisoft plus is your right
You don't need to justify why you're cancelling Ubisoft Plus. Your gaming budget is your own, and if the service no longer serves you, cancelling is the rational choice. The process is straightforward when you follow the steps in order and mark your renewal date in advance.
Stopee has helped thousands of UK consumers cancel Ubisoft Plus, PlayStation Plus, Netflix, and dozens of other subscriptions without stress or unexpected charges. If you're unsure whether you've completed cancellation correctly, Stopee provides free guidance and escalation support to consumers who face resistance. Visit our website to find step-by-step cancellation guides for any service, detailed pricing comparisons, and real consumer reviews that help you decide what to subscribe to next. Stopee empowers you to control your subscriptions - not the other way around.