Manage Care/Of

How to cancel Care/Of subscription and stop unwanted charges in malaysia

What is Care/Of and why it matters to your wallet

Care/Of was a personalised vitamin and supplement subscription service that delivered custom wellness packs based on your lifestyle quiz answers, but the company ceased all operations on 17 June 2024. If you are still seeing charges from Care/Of on your bank statement or app store billing, you are not alone-many Malaysian users have reported unexpected recurring payments long after the service shut down. The frustration is real, and Stopee exists to help you regain control of your finances by walking you through the cancellation process step by step.

How Care/Of worked and what you were paying for

Every month, Care/Of subscribers paid for curated supplement stacks delivered to their door. You answered questions about your diet, sleep, stress, and fitness goals, then the service recommended a personalised stack. The convenience and customisation were the selling points, not a broad membership platform. Most subscribers were charged monthly for shipments, not for platform access.

Monthly pricing ranged from around RM33 for individual supplements up to RM189 for comprehensive moderate stacks, depending on your chosen plan. What made this tricky was that billing often continued through app store channels-Apple or Google-even after the parent company shut down operations in mid-2024.

Why Care/Of shut down matters to malaysia users right now

Care/Of never officially offered Malaysia-specific pricing, Bahasa Malaysia customer support, or local payment integrations. However, that did not stop Malaysian users from subscribing through the global platform or paying via international cards and app stores. When the service closed, there was no official notification to Malaysian subscribers, and billing systems did not automatically stop. That is where Stopee steps in to guide you through the exact cancellation routes.

The core issue: if you subscribed through Apple App Store or Google Play, your billing arrangement sits with the app store vendor, not directly with Care/Of. Even though Care/Of no longer operates, the app store payment continues unless you cancel it at the source.

Your consumer rights under malaysian law

The consumer protection act 1999 protects you from unauthorised charges

Malaysia's Consumer Protection Act 1999 gives you the right to cancel any subscription service and request a refund for services not rendered. Since Care/Of ceased operations on 17 June 2024, any charge after that date is technically for a service that no longer exists. You have legal standing to dispute these charges and demand a refund. The key is to document everything-your payment history, billing statements, and the date you discovered the charges.

Under this Act, you also have the right to receive clear information about billing, renewal dates, and cancellation procedures before you subscribe. Although Care/Of did not honour this post-closure, your legal position is solid.

Escalation authorities if the company or bank refuses to cooperate

If Care/Of or your bank ignores your refund request, contact the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDN). You can file a complaint online or visit your nearest office. Additionally, the Telecommunications and Multimedia Media Service Provider (TTPM) handles disputes involving digital service billing on app stores.

Stopee recommends documenting all communication attempts before escalating-save email replies, screenshots of charges, and notes on dates and times you contacted support.

Methods to cancel Care/Of in malaysia

Where you likely subscribed and how to cancel from there

Your cancellation route depends on which platform originally took your payment. Most Malaysian subscribers used one of three channels: the Care/Of website directly, Apple App Store, or Google Play. Identify your payment source first by checking your bank statement or app store billing history.

Each platform has its own cancellation process, and Stopee will walk you through all three to ensure you stop the charges at the exact source.

Step-by-step cancellation guide for malaysia users

Cancel Care/Of through apple app store on iPhone or iPad

If you subscribed via iPhone or iPad, your ongoing charges are managed by Apple, not Care/Of. Follow these steps to cancel immediately.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down to find your name at the top.
   • Tap it to open your Apple ID menu.
2. Tap Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Look for Care/Of in the list and tap it.
   • If you do not see it, scroll down-it may be under a different name if the app developer used an alternate label.
4. Tap Cancel Subscription (usually a red or blue button).
   • Apple may show a confirmation screen with reasons to stay subscribed. Ignore these-your decision is final.
5. Confirm the cancellation when prompted.
   • You will see a message saying your subscription ends on [specific date]. You retain access until that date, then it stops.
6. Take a screenshot showing the cancellation confirmation and the end date.
   • This proves you acted promptly and will help if you later dispute a charge.

Pro tip: Apple cancellations take effect immediately, but your access continues until the next renewal date. Any charges after that date are billing errors, and you should contact Apple Support and request a refund.

Cancel Care/Of through google play store on android

Android users manage subscriptions through Google Play. The process is similar but uses Google's interface.

1. Open the Google Play Store app on your Android phone.
   • Do not open Google Play via a web browser-use the app for fastest access.
2. Tap your profile icon in the top right corner.
   • This usually shows your name or a user avatar.
3. Tap Manage subscriptions.
   • You will see all subscriptions linked to your Google account.
4. Find Care/Of and tap it.
   • If you subscribed under a different app name, search your subscription history or scroll the full list.
5. Tap Cancel subscription.
   • Google will ask if you want to unsubscribe and may offer a discount to keep you subscribed-decline.
6. Confirm your cancellation request.
   • You will receive a confirmation email to your Gmail account within minutes.
7. Screenshot the confirmation screen and save the email.
   • These are your proof of cancellation if you later need to dispute a charge with your bank.

Warning: Some users report that Google Play charges continue even after cancellation due to billing delays. Monitor your statement for the next 30 days, and if a charge appears, contact Google Play Support immediately with your cancellation screenshot.

Cancel Care/Of if you subscribed directly on the website

If you signed up through the Care/Of website using your credit or debit card, you may still have account access even though the service is closed.

1. Visit the Care/Of website or open the Care/Of mobile app if you still have it installed.
   • The website may be offline or show a shutdown message, but some account functions may remain accessible.
2. Log in with your email and password.
   • If you cannot remember your password, use the Forgot Password link to reset it.
3. Navigate to your Account, Subscription, or Billing section.
   • Look for tabs or menu items labelled Manage Subscription, My Plan, Billing Settings, or Orders.
4. Find the option to pause or cancel your subscription.
   • Common button labels are Cancel Subscription, End Membership, or Unsubscribe.
5. Click or tap it and follow the on-screen prompts to confirm cancellation.
   • You may be asked why you are cancelling-this is optional feedback, not a requirement to proceed.
6. Screenshot the confirmation page or email confirmation.
   • Save this as evidence that you cancelled directly through Care/Of's platform.

Pro tip: If the website is fully offline and you cannot access your account, proceed to the bank cancellation method below instead.

Stop charges through your bank or credit card company

This is the most reliable method and works even if Care/Of's website is offline or you cannot access your app store account.

1. Contact your bank or credit card issuer by phone, online chat, or mobile app.
   • Use the number on the back of your card-do not search online and call a random number.
2. Explain that Care/Of has ceased operations and you want to block all future charges from this merchant.
   • Provide the exact merchant name as it appears on your statement (e.g., "Care/Of Inc" or "Apple Services" if billed through the app store).
3. Request a dispute or chargeback for any unauthorised charges after 17 June 2024 (the official shutdown date).
   • Your bank can reverse these under the Consumer Protection Act 1999.
4. Ask your bank to add a block on the merchant so no future charges go through.
   • This is called a block instruction or merchant block.
5. Request a written confirmation of the dispute and any refund.
   • Ask them to email or mail this to you so you have evidence for your records.

Pro tip: Malaysian banks typically process chargebacks within 30 days if you file within 60 days of the disputed charge. Act quickly-the sooner you report it, the stronger your case.

What happens after you cancel Care/Of

Timeline and what to expect on your statement

Cancellation does not happen instantly on your bank statement. Here is the realistic timeline for Malaysian users:

How to handle refunds and dispute processes

If you see a Care/Of charge after you have cancelled, or if charges appear after 17 June 2024 (the shutdown date), you have the right to a refund. Malaysian banks and credit card companies must handle refund requests within 30 days.

Contact your bank and provide:

• A copy of your cancellation confirmation from the app store or Care/Of website.
• Screenshots of the disputed charges on your bank statement.
• The date Care/Of shut down (17 June 2024) to prove the service no longer exists.
• Any communication from Care/Of (or lack thereof) about the shutdown.

Your bank will investigate and reverse the charges if they are deemed unauthorised. Stopee strongly recommends keeping all screenshots and emails in a folder on your phone or computer for at least 6 months.

Common cancellation mistakes malaysian users make

Errors that delay refunds or leave you still being charged

Many users think they have cancelled when they have not, or they cancel in the wrong place and the charges keep coming. Here are the top mistakes to avoid so you do not waste time or money.

Mistake 1: Only cancelling through the Care/Of app, not the payment platform. If you subscribed via Apple or Google, cancelling through the Care/Of app alone does nothing. The app store controls your billing-you must cancel there. Stopee has seen users lose money for months because they cancelled in the app but forgot the app store step.

Mistake 2: Assuming a service shutdown stops billing automatically. When Care/Of shut down, many users thought their subscriptions would simply vanish from their bills. Wrong. App store subscriptions stay active until you manually cancel them. No company will shut down and automatically refund you-you must take action.

Mistake 3: Not screenshotting the cancellation confirmation. If you do not save proof that you cancelled, you have no evidence if your bank asks. Always take a screenshot of the cancellation confirmation page or email. This is your insurance policy.

Mistake 4: Waiting too long to dispute a charge. Malaysian banks have time limits for chargebacks-usually 60 days from the charge date. If you wait 90 days, they may refuse to help. Act within 7 days of spotting the charge.

Mistake 5: Not checking if you subscribed under a different email or payment method. If you have multiple email addresses or shared device access, you might have subscriptions you forgot about. Check all your emails and payment methods in both app stores before assuming you are fully cancelled.

How to verify your cancellation is complete

Checklist to confirm Care/Of is truly gone from your billing

Use this checklist to verify that your cancellation went through and you will not be charged again.

• You have a screenshot or email confirmation of cancellation from the app store or website.
• You checked your Apple ID or Google Account subscriptions list and Care/Of no longer appears there.
• You contacted your bank and informed them that Care/Of is defunct, and asked them to block the merchant.
• You reviewed your last three bank statements and found no Care/Of charges in the past 30 days.
• You set a phone reminder to check your statement again in 60 days, just to be sure.
• If you used a credit card, you checked the card issuer's online portal to confirm no pending charges.
• You saved all screenshots and confirmations in a dedicated folder on your phone or computer.

Pro tip: Set a calendar reminder for 90 days from today. If no Care/Of charge has appeared by then, you are completely clear and can stop monitoring.

Why you should cancel now, not later

Reasons to act on Care/Of cancellation today

Every day you delay is a day a charge could hit your account. Care/Of shut down in June 2024, but billing systems are still active in 2026. Malaysian users are still reporting surprise charges from dead subscriptions because they did not cancel at the source.

Cancelling takes 2-5 minutes. A dispute with your bank takes weeks. Stopee recommends you cancel right now, while you are thinking about it. Put your phone down after finishing this guide, open your app store, and remove the subscription. You will feel immediate relief knowing it is done.

Contact information and next steps

Where to escalate if Care/Of or your bank refuses to help

If you have cancelled Care/Of and your bank still refuses to refund unauthorised charges, escalate to Malaysian consumer protection authorities.

How stopee helps you stay in control of subscriptions

Stopee exists to help you regain power over your money. We have helped thousands of Malaysian consumers cancel unwanted subscriptions, dispute charges, and recover refunds. Whether you are cancelling Care/Of or any other subscription service, Stopee provides step-by-step guides, consumer rights information, and escalation contacts so you never feel stuck or powerless.

Visit Stopee.com today to explore cancellation guides for over 100 subscription services. You deserve control over what you pay for-Stopee makes sure you get it. Your financial peace of mind starts with one simple action: take control of your subscriptions now.