Manage Care/Of

How to cancel Care/Of and stop unwanted vitamin charges in the philippines

What Care/Of is and why you might need to cancel

Care/Of is a personalized vitamin subscription service that ships daily supplement packs to your door based on answers you provide in an online wellness quiz. The service is operated by NoHo Health Inc., a United States-based company, and it charges your payment method every month unless you cancel before your next billing cycle arrives.

If you live in the Philippines and subscribed to Care/Of, you were likely charged in USD (US dollars) through an international payment method such as a credit card or digital wallet. As of 2026, Care/Of does not officially operate in the Philippine market, which means you have no local customer support number, no Philippine peso pricing, and no live chat help designed for Filipino customers. That isolation is exactly why cancellation feels harder than it should be.

At Stopee, we help thousands of Filipino consumers navigate confusing overseas subscriptions every month, and Care/Of is one of the most common services we see people struggling to exit cleanly. This guide will walk you through every cancellation method, show you what refunds you might be entitled to under Philippine consumer law, and help you avoid the traps that keep charges running.

Who typically subscribes and why they cancel

Care/Of attracts health-conscious users who want personalized supplement recommendations without the pharmacy visit. You sign up, take a quiz about your wellness goals, and receive a customized pack each month. The appeal is convenience and personalization. The frustration usually comes later, when you forget to cancel before the next billing cycle, or when you move back to the Philippines and realize you cannot manage the subscription easily from here.

Common cancellation reasons include: monthly charges that add up unexpectedly, changes in health goals or budget, difficulty accessing the account dashboard, relocation away from the United States, or simply wanting to try local supplement options instead. Whatever your reason, Stopee is here to make the exit process transparent and stress-free.

Why cancellation feels confusing for overseas users

Care/Of's website, account dashboard, and billing system are all designed for United States users with US payment methods and US addresses. When you try to cancel from the Philippines, you encounter several friction points: the cancellation button might be buried in account settings, there is no local support email or phone number to escalate to, and there are conflicting reports about whether you can cancel an order that is already being processed or shipped.

Additionally, refund policies are written in US legal terms, and many Filipino users do not know that Philippine consumer protection law gives you rights that may override what Care/Of's terms say. That knowledge gap is exactly why we built Stopee-to empower you with the facts and steps you need to cancel confidently.

Your consumer rights under philippine law

The Philippines protects subscription and online purchase cancellations through the Consumer Act of the Philippines (Republic Act No. 7394) and the Implementing Rules and Regulations. These laws give you specific rights regardless of where the company is based.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, you have the right to cancel a subscription within a reasonable period if the service does not match what was advertised or if the company misrepresented the terms. If Care/Of charged your card without clear consent, auto-renewed without reminder, or failed to provide promised support, you have grounds to request a refund under Philippine law.

Most importantly, if you cancel within 14 days of the original purchase and have received no service or a faulty service, you are entitled to a full refund of the subscription fee. Some companies try to deny this by claiming their terms override local law, but they do not. Philippine consumer protection is mandatory and applies to all companies selling to Philippine residents, even overseas ones.

Escalation path if Care/Of refuses your cancellation or refund

If Care/Of does not respond to your cancellation request, ignores your refund demand, or continues to charge you after you cancelled, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Division in the Philippines. The DTI has the power to investigate, mediate, and penalize companies that violate consumer rights. You can file a complaint free of charge at any DTI provincial office or online through the DTI website.

Stopee recommends gathering written proof of all communication attempts before you escalate: screenshots of your cancellation request, email confirmations, bank statements showing charges after your cancellation date, and any responses (or lack thereof) from Care/Of. This documentation makes your DTI complaint much stronger.

Pricing and what you are actually paying for

Understanding Care/Of's pricing structure helps you decide whether to cancel and what refund you should pursue.

Monthly subscription costs and billing cycles

*PHP conversion is approximate and based on a typical USD-to-PHP exchange rate. Your actual charge in pesos depends on your bank or payment processor's conversion rate at the time the charge is made.

Hidden fees and what you should know

Care/Of's pricing is generally transparent, but watch for shipping costs if you are in a remote area, and be aware that your card may show a USD charge from a US payment processor, which can incur an international transaction fee from your Philippine bank. Some banks charge 2-3% extra for foreign currency transactions. That invisible cost adds up if you are paying ₱560-₱900 per month for multiple months.

Additionally, if you cancel but an order is already processing or in transit, you cannot stop that shipment, and Care/Of does not typically refund orders that have left their warehouse. This is why timing your cancellation before the next billing cycle is critical.

How to cancel Care/Of step by step

Stopee has mapped out the most direct and reliable way to cancel your Care/Of subscription from the Philippines, with backup methods in case the main route does not work.

Method one: cancel through your Care/Of account dashboard

This is the fastest and most official method. You need access to your account email and password.

1. Go to Care/Of's account login page and sign in with your email and password.
   • If you forgot your password, click "Forgot password?" and reset it using your email.
   • Check your junk or spam folder if you do not receive the reset email within 2 minutes.
2. Once logged in, look for a menu option labeled "Account", "Subscription", "Manage Plan", or "Billing".
   • On mobile, this may be a hamburger menu (three horizontal lines) in the top right corner.
   • On desktop, it is usually at the top right or in a sidebar menu.
3. Select your active subscription and look for a button or link that says "Cancel subscription", "Stop renewal", "Pause delivery", or "Edit plan".
   • Warning: Do not click "Skip this month" unless you intend to pause only one delivery. That keeps your subscription active.
   • Pro tip: Take a screenshot of the page showing your subscription status and renewal date before you proceed. You will need proof that cancellation was requested.
4. Click the cancellation option and read the confirmation page carefully.
   • Care/Of may ask you to confirm your reason for cancellation or offer a discount to keep you subscribed.
   • Ignore the discount offer if your goal is to cancel completely.
5. Confirm the cancellation by clicking "Yes, cancel my subscription" or similar.
   • You should see a confirmation page and receive a confirmation email to your registered address within 5 minutes.
6. Check your email (including spam and promotions folders) for a confirmation message from Care/Of.
   • Save this email as proof of cancellation for your records and for any future disputes.
   • If you do not receive a confirmation email within 10 minutes, try logging back in to verify the subscription is actually gone.

Method two: cancel via email to Care/Of's parent company

If you cannot access your account, your password reset is not working, or you want written proof of your cancellation request, contact Care/Of's parent company, NoHo Health Inc., by registered mail or email.

1. Send an email to the support address listed on Care/Of's website or terms page.
   • Check Care/Of's contact page for the most current support email.
   • If no email is listed, send your cancellation request to the general customer service address.
2. In your email, include the following information:
   • Your full name as it appears on the Care/Of account.
   • Your registered email address on the account.
   • Your phone number (if available).
   • Your order or account number (if you have it).
   • The last four digits of the credit card used for payment.
   • A clear statement: "I request to cancel my Care/Of subscription effective immediately. Please confirm cancellation in writing and cease all future charges."
3. Send the email and keep a copy of what you sent.
   • Forward a copy of your email to yourself or save it as a PDF for your records.
4. Wait 3-5 business days for a response.
   • Care/Of should respond with a confirmation of cancellation.
   • If you do not hear back within 5 business days, send a follow-up email marked "URGENT: Cancellation Confirmation Required".

Method three: written cancellation by registered mail

If email does not work, send a formal cancellation letter by registered mail. This creates an official paper trail and is harder for Care/Of to ignore.

1. Obtain the correct mailing address for Care/Of or NoHo Health Inc.
   • The primary address for written correspondence is NoHo Health Inc., Brooklyn, New York (see the full address section at the end of this guide).
   • Check Care/Of's website or latest financial filings to confirm this address is still current.
2. Write a formal cancellation letter in English.
   • Start with your full name, registered email, and account number.
   • Write: "I request to cancel my Care/Of subscription effective immediately. Please cease all charges and confirm this cancellation in writing within 10 business days."
   • Include the date you are sending the letter.
   • Sign the letter by hand if possible, or type your full name.
3. Send the letter by registered mail from your local Philippine post office.
   • Ask the postal clerk for a tracking number and proof of mailing.
   • Keep this receipt as evidence that you sent the cancellation.
4. Wait 2-3 weeks for the letter to arrive in the United States, plus 5-10 business days for Care/Of to respond.
   • You should receive written confirmation by mail or email.
   • Pro tip: Email Care/Of on the same day you send the registered letter, mentioning that a formal written cancellation is being mailed and providing the postal tracking number.

Method four: chargeback through your bank if Care/Of ignores cancellation

If you have cancelled but Care/Of continues to charge you after your cancellation date, your bank can help you recover those unauthorized charges.

1. Contact your Philippine bank or payment provider and explain that you cancelled a subscription but were charged again.
   • Provide the cancellation confirmation email or letter as proof that you requested the cancellation.
   • Show your bank statements or card transactions proving the charges continued after cancellation.
2. Request a chargeback (also called a "dispute" or "reversal") for all unauthorized charges.
   • Your bank will contact the payment processor and demand the money back from Care/Of.
   • This process typically takes 15-45 days.
3. Keep all documentation until the dispute is resolved.
   • Do not delete emails, screenshots, or bank statements.

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline helps you avoid surprises.

Your subscription status after cancellation

Once you cancel, your subscription becomes inactive, and no new charges will appear on your card after your current billing cycle ends. However, if a shipment is already being processed or in transit when you cancel, you will still receive that box. Care/Of cannot stop a shipment that has left their warehouse, and they typically do not refund orders once fulfillment has begun.

You will retain access to your Care/Of account dashboard for a limited time after cancellation, usually 30-90 days. Use this window to download any wellness data or notes you saved. After that, your account may be archived or deleted entirely.

Checking your bank and credit card statements

Monitor your bank statement and credit card transactions for 1-2 billing cycles after cancellation. If Care/Of continues to charge you, report it immediately to your bank and escalate to Stopee or the DTI. Recurring charges after a confirmed cancellation are a violation of Philippine consumer law and your bank's fraud protection policies.

If you deleted the confirmation email by accident

Log back into your Care/Of account or contact Care/Of's support and request a copy of your cancellation confirmation. Provide your account email and the approximate date of cancellation. This is your backup proof if you ever need to dispute a charge.

Refunds: what you can expect and what you should claim

Refund eligibility depends on when you cancelled and whether your order has been shipped.

Refund timeline and conditions

How to request a refund

If you are entitled to a refund, submit a formal request to Care/Of in writing. Send an email to their support address with a clear statement: "I request a refund for [amount in USD] charged on [date]. My subscription was cancelled on [date], and this charge was unauthorized. Please refund this amount within 10 business days."

Include proof: your cancellation confirmation email, a screenshot of your bank or card statement showing the charge, and any correspondence with Care/Of about cancellation. If Care/Of does not respond within 10 business days, escalate to your bank or file a DTI complaint.

Common mistakes that delay or prevent cancellation

We see the same cancellation errors over and over at Stopee, and they are frustrating because they are so easy to avoid.

Mistake one: clicking "skip shipment" instead of "cancel subscription"

This is the most common trap. Care/Of's interface offers you the option to skip or pause one month of deliveries without cancelling the subscription. Many people click this thinking they have cancelled, but they have only delayed one shipment. Your subscription remains active, and charges resume the following month.

Pro tip: Always look for a button that says "cancel", "stop", or "terminate" subscription. If you only see "skip" or "pause", scroll down or look for a separate cancellation option. If there is no cancellation button in the main settings, try the account or billing section.

Mistake two: cancelling after the billing date

Care/Of charges your card on a fixed date each month (often the date you originally signed up). If you cancel after that date has passed, you have already been charged for the next month. Cancellation stops future charges, but it does not recover the charge that just went through.

Pro tip: Check your next billing date before you cancel. If the charge happened today or yesterday, contact Care/Of immediately and request a refund for that same-day charge, citing the Consumer Act of the Philippines. If the charge was more than 2 days ago, you may still have a refund case if you can show the cancellation was attempted in good faith.

Mistake three: not saving cancellation confirmation

If Care/Of does not send you a confirmation email, or you accidentally delete it, you have no proof that you cancelled. This makes it much harder to dispute a charge that comes through later. Always screenshot your cancellation confirmation page and save the confirmation email to a separate folder.

Pro tip: Forward your Care/Of confirmation email to a personal Gmail or email account you control, and label it clearly. This creates a backup copy that is harder to lose.

Mistake four: not checking for hidden cancellation clauses

Some subscriptions require you to email support rather than cancel through the website. Others have a mandatory minimum subscription period (though Care/Of does not, as far as Stopee can verify). Always read the cancellation section of Care/Of's terms before you assume you can cancel instantly on the website.

Mistake five: assuming US terms override philippine law

Care/Of's terms and conditions are written under United States law, but you live in the Philippines and are protected by Philippine consumer law. If Care/Of's terms say "non-refundable subscriptions" or "no cancellations after first month", those clauses do not override your rights under the Consumer Act of the Philippines. Do not let Care/Of's support team tell you otherwise.

How to avoid Care/Of charges in the future

Once you have cancelled, take these steps to prevent accidental re-subscription or ongoing confusion.

Monitor your card and email for test charges

Some companies make small test charges (₱1-₱10) to verify your card is still active before attempting a full subscription charge. If you see a Care/Of test charge after your cancellation, it is a sign that cancellation did not fully process. Contact your bank and Care/Of immediately.

Update your payment method or card

If you are worried Care/Of might somehow re-activate your account, consider updating or removing your payment method from your Care/Of account if the option is available. This prevents any accidental charges if your cancellation is reversed due to a technical error.

Unsubscribe from Care/Of marketing emails

Care/Of will likely send you marketing emails encouraging you to reactivate. You have the right to unsubscribe from these under Philippine consumer law. Click the unsubscribe link at the bottom of any Care/Of email, or reply to their support address requesting to be removed from all marketing communications.

Comparison: Care/Of vs. similar wellness subscriptions in the philippines

If you are wondering whether to switch to a local alternative instead of cancelling altogether, here is how Care/Of compares.

If you want a personalized vitamin service without the overseas hassle, Lazada and Shopee offer local wellness brands with Filipino customer service, easier cancellation, and faster delivery to your Philippine address.

Cancellation checklist and summary

Use this checklist to make sure you have completed every step and protected yourself.

Before you cancel

• Write down your Care/Of account email and password.
• Check your next billing date and current subscription plan.
• Take a screenshot of your active subscription showing the renewal date.
• Save your last Care/Of receipt or bank statement showing the charge amount.

During cancellation

• Log in to your Care/Of account at mycareof.com and navigate to subscription settings.
• Locate and click the "cancel subscription" button (not "skip" or "pause").
• Confirm the cancellation and take a screenshot of the confirmation page.
• Wait for a confirmation email from Care/Of within 10 minutes.
• Save the confirmation email to a backup folder.

After cancellation

• Monitor your bank statement for 2 months to ensure no further charges appear.
• If a charge occurs after your cancellation date, take a screenshot and contact your bank immediately.
• Keep all cancellation confirmation emails and bank statements for at least 6 months.
• If Care/Of ignores your cancellation or refund request, file a DTI complaint.

Your final step: escalation and support

If Care/Of refuses to cancel your subscription or denies a refund you are entitled to under Philippine law, you have formal recourse.

Filing a complaint with the department of trade and industry (DTI)

The DTI Consumer Protection Division investigates and mediates disputes between consumers and companies. Filing a complaint is free and can result in Care/Of being ordered to refund you, cancel your subscription, or face penalties for violating consumer rights.

Visit the DTI office in your province or file online through the DTI website. Bring or upload: your cancellation confirmation email, Care/Of's terms of service, your bank statements showing unauthorized charges, and any emails or messages between you and Care/Of.

Pursuing a chargeback through your bank

If Care/Of ignores your refund request, your bank can reverse the charges directly. This is your strongest leverage and usually forces Care/Of to cooperate within 2-4 weeks. Tell your bank that you cancelled the subscription and requested a refund, but the company ignored you. Provide all proof: cancellation confirmation, bank statements, and screenshots of unresponded emails.

Why stopee exists and how we can help next time

Stopee was built because overseas subscriptions create confusion and unfair power imbalances. When a company operates in the United States and you live in the Philippines, it is harder for you to find the right cancellation process, understand your consumer rights, or know where to escalate when things go wrong. Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their legal rights, and recover refunds they were owed. If you ever need help cancelling another service, we are here with the same step-by-step clarity and empowerment you have just read.

Care/Of's official contact and mailing address

Use this address if you need to send a formal written cancellation or refund request.

Address for written cancellation

NoHo Health Inc.
Brooklyn, New York
United States of America

This is the registered business address for Care/Of's parent company. Send your cancellation letter by registered mail and keep the postal tracking receipt as proof of delivery.

Email and web contact

Check Care/Of's contact page for the current email address to use for cancellation requests. Always send cancellation emails with a read receipt request so you have proof the email was delivered and opened.

Pro tip: If Care/Of's email does not respond within 5 business days, send the same email to their general customer service address and mark it urgent. This increases the chance it reaches a human who can help.

Cancelling Care/Of may take time and effort, but you have the right to do it, and you are protected by Philippine consumer law every step of the way. Stopee believes every Filipino consumer deserves clear, honest cancellation processes and companies that respect your choices. If Care/Of makes cancellation hard, that is a problem-and now you know exactly how to solve it. Whether you are cancelling through your account, by email, by registered mail, or through your bank, follow the steps in this guide and keep your proof. You have got this, and Stopee is here if you need backup.