Manage Splendid Spoon

How to cancel Splendid Spoon and avoid unwanted charges

You signed up for plant-based meals, not endless weekly billing surprises. Splendid Spoon makes cancellation possible, but the process is deliberately buried-and charges land every seven days until you act. At Stopee, we've guided thousands of Malaysians through exactly this scenario. This guide cuts through the confusion and shows you how to cancel with confidence, protect your refund rights, and avoid the common pitfalls that trap repeat cancellation attempts.

What Splendid Spoon actually charges you for

Splendid Spoon is a weekly subscription service, not a one-time meal purchase. That distinction matters enormously when you cancel.

The subscription model and how billing works

You receive plant-based meals-smoothies, soups, noodles, grain bowls, and ready-to-eat dishes-delivered to your address every week. The company charges your payment card automatically on a recurring weekly cycle. Free shipping is included in all plan pricing. Splendid Spoon does not require a minimum commitment in its terms, but your card continues to be charged every seven days unless you explicitly cancel or skip a week before the charge date.

The frustration is real: most cancellation complaints from Malaysia come from users who believed they signed up for one box, only to discover they enrolled in perpetual auto-renewal. By the time you realize the pattern, you may have already been charged multiple times.

Subscription plans and pricing

Splendid Spoon offers three weekly plans in Malaysian Ringgit (RM):

If you joined via a promotional trial, that free or discounted period automatically converts to paid billing on a specified date. Your signup email and account page both state this conversion date. Many Malaysians cancel too late because they missed the trial end date notification.

Availability for malaysia customers

Splendid Spoon does not have a physical office, warehouse, or local support team in Malaysia. All customer service runs online through their help centre and email support only. Delivery, payment processing, and cancellation are all handled through their US-based system. This means response times can be 48-72 hours, and there is no local Malaysian phone line or walk-in alternative.

Your cancellation rights still apply under Malaysian consumer protection law, but you must act through their online account portal or via email to [email protected].

Your cancellation rights under malaysian consumer protection law

Malaysia's Consumer Protection Act 1999 protects you even when you cancel a cross-border subscription.

What the law guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within 14 calendar days of purchase, provided the service began, and to request a full refund of any charges made during that cooling-off period. Splendid Spoon terms may state their own cancellation policy, but Malaysian law overrides any unfair or contradictory terms.

If you signed up and realized within 14 days that the service was not what you expected, you are entitled to cancel without penalty and recover all charges. This applies whether you are in Kuala Lumpur, Penang, or anywhere else in Malaysia.

When to invoke your consumer rights

If Splendid Spoon refuses to refund charges made during your first 14 days, or if they claim you cannot cancel, contact the Federation of Malaysian Consumer Associations (FIMM) or lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs. Keep all email records, screenshots of charges, and cancellation attempts as evidence. Stopee recommends gathering this documentation the moment you decide to cancel.

How to cancel Splendid Spoon in three steps

The fastest and most reliable way to cancel is through your online account. Follow this exact sequence to avoid getting stuck in retention prompts or abandoning the process halfway.

Preparation: what to check before you cancel

Do not cancel blind. First, log in and verify your account status so you have proof if something goes wrong later.

• Open splendidspoon.com and sign in with your email and password.
• Go to the Account tab and find the "Your Subscription" section.
• Take a screenshot showing your current plan size, next billing date, and any upcoming delivery notice.
• Note the last four digits of your payment card and the date of your most recent charge.
• Save the email address linked to your account.

Pro tip: These screenshots are your insurance. If Splendid Spoon later claims they have no record of your cancellation, you have proof of your account status and billing date.

The exact cancellation process

You will now cancel your subscription through the website. This process takes 5 to 10 minutes.

1. Log in to splendidspoon.com using your email address and password.
   • If you forgot your password, click "Forgot password?" and reset it via email.
   • Check your spam folder if the reset email does not arrive within 2 minutes.
2. Click on the Account tab at the top of your dashboard.
   • This takes you to a page showing your profile, payment methods, and subscription status.
   • Scroll down until you see the section titled "Your Subscription."
3. In the "Your Subscription" section, locate and click the black button labelled "Cancel Subscription."
   • Do not close this page if retention offers appear-continue clicking through.
   • You may see prompts asking why you are cancelling or offering discounts. These are intentional delays.
4. Select your cancellation reason from the dropdown menu provided.
   • Options typically include "Too expensive," "Do not like the meals," "Too much food," or "Other."
   • You are not obligated to justify your cancellation, but selecting a reason helps you proceed.
5. Continue through any additional prompts until you reach the final confirmation screen.
   • This screen will show a red button or text that says "Cancel my subscription" or "Confirm cancellation."
   • Click it to finalize your cancellation.
6. Wait for the success message confirming your cancellation is complete.
   • Take a final screenshot showing the confirmation message and the date and time it appeared.
   • Your subscription status should now show "Cancelled" or "Inactive" in the Your Subscription section.

Warning: Do not assume your cancellation is complete until you see a confirmation message on screen and in your email inbox. Many users stop halfway through the process when retention offers appear, believing they have cancelled when they have not. Your subscription remains active and will bill you the following week if you abandon the process before the final confirmation step.

What to do if the website cancellation fails

If the website button does not work or you cannot access your account, email Splendid Spoon directly.

Send an email to [email protected] with the subject line "Cancel my subscription immediately." Include the following:

• Your full name as it appears on the account.
• Your email address registered with Splendid Spoon.
• The last four digits of your payment card.
• Your most recent charge date and amount (e.g., "Charged RM47 on 15 January 2025").
• A clear statement: "I request to cancel my subscription effective immediately and to stop all future charges."

Response times are typically 48-72 hours. Keep this email and their reply as proof of your cancellation request. Stopee advises using this method as a backup if the website method fails or if you need a documented record for a refund dispute.

Refunds and what to expect after you cancel

Cancellation and refunds are two separate processes. Know the difference so you are not caught off guard.

When your cancellation takes effect

Once you click the final confirmation button, your subscription stops immediately. Splendid Spoon will not charge you again after the date you cancel. However, if you cancel after your weekly billing cycle has already run (e.g., you cancel on Wednesday but your charge was processed on Monday), you have already been charged for that week and the refund process is separate.

You will receive a cancellation confirmation email within 24 hours. This email states your cancellation date and confirms no further charges will occur. Save this email in a dedicated folder for your records.

Refunds for charges made in the last 14 days

If you were charged and then cancelled within 14 days of your first charge, you are eligible for a refund under the Consumer Protection Act 1999. You must request this refund explicitly; Splendid Spoon does not automatically reverse charges.

Email [email protected] and state: "I cancelled my subscription on [date] within 14 days of my initial charge. Under the Consumer Protection Act 1999, I request a full refund of charges made between [first charge date] and [cancellation date]. Please process this refund to my original payment method within 14 days."

Refunds typically take 5-10 business days to appear in your bank account after Splendid Spoon processes them. Check your bank statement, not just your credit card or digital wallet, as refunds sometimes appear in unexpected places. If the refund does not arrive within 14 days, escalate to your bank's dispute team and provide copies of your cancellation email and the charges in question.

Charges made after your cancellation date

Warning: If you see a charge appear after your cancellation confirmation date, contact Splendid Spoon immediately. Accidental post-cancellation charges do happen, especially if your cancellation took effect a few days before your usual billing date. Email [email protected] with your cancellation confirmation email attached and ask for an immediate refund. Most post-cancellation charges are refunded within 48 hours once reported.

Common cancellation mistakes malaysians make

Cancellation confusion is frustrating, especially when you thought you had completed the process but charges continued. These mistakes repeat constantly-and you can avoid every single one.

Stopping halfway through the retention prompts

Splendid Spoon's cancellation flow includes deliberate delays and discount offers designed to make you reconsider. Many users see these offers, close the browser tab, and assume they have cancelled. The subscription remains active and you are billed the following week.

The solution is simple: do not close any page or browser tab until you see a final success message confirming your cancellation. Take a screenshot of that final message. Stopee has helped thousands of users avoid this exact trap by emphasizing one rule: keep clicking forward until cancellation is confirmed in writing.

Missing the trial-to-paid conversion date

If you joined Splendid Spoon via a promotional trial, your free or discounted period has a specific end date after which you are charged the full weekly rate. This date is stated in your signup email and in your Account settings. If you do not cancel before that date, you will be charged and will have forfeited your right to a full refund.

Set a phone alarm or calendar reminder for three days before your trial conversion date. Do not rely on Splendid Spoon's email reminders-they often land in spam or are ignored in busy inboxes.

Cancelling only to skip weeks instead

Splendid Spoon offers a "Skip" feature that pauses your subscription for one week without cancelling it. Some users accidentally click Skip instead of Cancel and believe they have ended their subscription. The following week, their subscription automatically resumes and they are charged again.

If you truly want to end your subscription, you must click Cancel Subscription, not Skip. These are two different buttons in your Account settings.

Not saving cancellation proof

If a charge dispute arises later, you need evidence that you cancelled. Screenshots of your cancellation confirmation, the confirmation email from Splendid Spoon, and your bank statement showing the billing history are your strongest evidence.

Save these documents in a cloud folder (Google Drive, OneDrive, or Dropbox) so they are not lost if your device fails. Stopee strongly recommends organizing your cancellation paperwork the day you cancel, not weeks later when memory is fuzzy.

Pricing comparison and whether you should cancel

Sometimes the decision to cancel is financial. Use this comparison to see if Splendid Spoon makes sense for your budget.

Cancel if the weekly cost no longer fits your budget, or if you consistently dislike the meals or delivery timing. Downgrading to a smaller plan (if you want to stay subscribed) is also possible by changing your plan size in Account settings before your next billing date.

What happens after you cancel

Cancellation is only the beginning. You will still need to manage your account, monitor your statements, and potentially handle refund requests.

Immediate steps in your first week

Within 24 hours of cancelling, you will receive a cancellation confirmation email from Splendid Spoon. Do not delete this email. You may also receive one final delivery scheduled before your cancellation took effect-accept this delivery as already charged and included in your past billing.

Monitor your bank or credit card statement for the next 7 to 10 days. Your last charge should reflect the date of your cancellation confirmation. If a new charge appears after your cancellation, report it to Splendid Spoon within 24 hours.

Tracking refunds

If you requested a refund for charges made in the first 14 days, your bank account should show a credit within 14 business days. Refunds sometimes appear as a separate "Credit" entry on your statement, not as a reversal of the original charge. Check both your debit account and any linked credit or digital wallet.

If you do not see the refund within 14 business days, follow up with Splendid Spoon with your cancellation confirmation email and the expected refund amount.

Account access after cancellation

Your Splendid Spoon account remains accessible after cancellation. You can log in and view your order history, past charges, and your cancellation date. Your account does not auto-delete. If you wish to rejoin Splendid Spoon later, you can reactivate the same account or create a new one.

Checklist: cancelling Splendid Spoon safely

Use this checklist to ensure you complete every step without missing a critical detail.

• Log in to splendidspoon.com and verify your Account settings and next billing date.
• Take a screenshot of your current plan size, next billing date, and recent charges.
• Click Account, scroll to Your Subscription, and click Cancel Subscription.
• Select your cancellation reason and continue through all prompts without closing the page.
• Click the final red button to confirm cancellation and wait for the success message.
• Take a screenshot of the cancellation confirmation message showing the date and time.
• Check your email within 2 hours for a cancellation confirmation email from Splendid Spoon.
• Save the cancellation confirmation email in a dedicated folder.
• If you are eligible for a refund (within 14 days of first charge), email [email protected] with your refund request.
• Monitor your bank statement for 14 business days to confirm the refund appeared.
• If no refund arrives or a new charge appears post-cancellation, escalate immediately to your bank's dispute team.

Contact information and escalation

If you cannot reach Splendid Spoon or your cancellation is disputed, you have backup options in Malaysia.

Splendid Spoon support contact

Email: [email protected]

Help centre: faqs.splendidspoon.com

Response time: 48-72 hours (no local phone line or office in Malaysia)

Malaysian consumer protection escalation

If Splendid Spoon refuses to refund charges or cancels your request despite clear evidence, lodge a complaint with:

Federation of Malaysian Consumer Associations (FIMM)
Website: fimm.org.my
Email: [email protected]
This organisation handles cross-border subscription disputes and can pressure companies to comply with Malaysian consumer law.

Ministry of Domestic Trade and Consumer Affairs
Website: kpdnkk.gov.my
Hotline: 03-8882 1000
File a formal complaint if FIMM mediation does not resolve your issue within 30 days.

Your bank's dispute resolution

If you were charged after cancelling and Splendid Spoon does not refund within 14 days, contact your bank and request a chargeback or transaction dispute. Provide all screenshots, emails, and cancellation confirmation as evidence. Your bank will investigate within 30 days and refund you directly if they determine the charge was unauthorized.

Final takeaway and next steps

Cancelling Splendid Spoon is straightforward if you follow the steps without cutting corners: log in, find Your Subscription, click Cancel, confirm through the prompts, and screenshot the success message. The company counts on users abandoning the process mid-way or missing their billing date-do neither, and you are protected.

Your rights as a Malaysian consumer extend to international subscriptions. The Consumer Protection Act 1999 guarantees you a 14-day cooling-off period and the right to cancel without penalty. If Splendid Spoon resists, FIMM and the Ministry of Domestic Trade are your escalation paths.

At Stopee, we have helped thousands of consumers cancel unwanted subscriptions, recover wrongful charges, and navigate the process without stress. Use this guide to act with confidence. Take your screenshots, save your emails, and remember: a cancellation confirmation message is your proof. If you run into trouble, Stopee.com is here to walk you through dispute resolution or connect you with the right authority in Malaysia.