Manage Hermesvpn

How to cancel Hermesvpn in malaysia and stop the recurring charges

Why you might want to cancel Hermesvpn

You subscribed to Hermesvpn for privacy, speed, or access to region-locked content. Now something has changed: the service does not meet your needs, you found a cheaper alternative, or you simply no longer use it. Whatever your reason, you deserve a smooth cancellation experience without surprise charges or confusing instructions.

The reality is that Hermesvpn does not make cancellation transparent on its public pages. Most Malaysian users who decide to quit end up confused about where to find the cancel button, what happens to their billing cycle, and whether they can claim a refund. That uncertainty is frustrating, and Stopee understands it completely.

The good news: cancelling is possible, and you have consumer rights backing you up. This guide walks you through every step so you exit cleanly and keep proof of your cancellation request.

Understanding hermesvpn's billing structure

Hermesvpn operates on a subscription model with recurring charges. You choose a plan, your payment method gets charged on your billing date, and that charge repeats every month (or annually, depending on your plan) unless you cancel before the next renewal.

Malaysian users pay in ringgit (RM) when they subscribe through the mobile app or web. The service does not publish a dedicated Malaysia support line, so all cancellations and refund requests go through the centralised email channel: [email protected].

The cancellation trap most users fall into

Many people delete the Hermesvpn app thinking they have cancelled. Deleting an app does not stop your subscription. Your payment method will still be charged on the renewal date. You must log in to your account and actively submit a cancellation request. Stopee has helped thousands of consumers avoid this exact mistake.

Hermesvpn pricing and plan options

Knowing your current plan and renewal date is the first step to a clean cancellation.

If you have a lifetime account, you do not need to cancel anything (no recurring charges). If you have monthly or annual billing, you need to submit a cancellation request before your next renewal date to stop charges.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you clear rights when dealing with services like Hermesvpn.

Right to cancel within a cooling-off period

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (any purchase made online, by phone, or by mail) within 10 calendar days of the agreement date, with no penalty. This applies to your first subscription purchase or to any renewal charge if you did not actively agree to it.

The cooling-off period is your strongest refund lever. If you subscribed within the last 10 days, you can request a full refund based on this law alone. Hermesvpn cannot refuse unless they can prove you already used the service substantially.

Right to accurate billing and transparency

Hermesvpn must charge you only what you agreed to pay, on the dates you agreed to. If they charge you after you cancel, or if they charge the wrong amount, that violates the Act. You have the right to dispute those charges and claim a refund.

Right to escalate if the company refuses

If Hermesvpn ignores your cancellation request or refuses a refund you are entitled to, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). They have the power to investigate and order the company to refund you. Keep all email confirmations and screenshots-they are your evidence.

How to cancel Hermesvpn step by step

Follow this process to cancel your subscription and stop future charges.

Method 1: cancel through your Hermesvpn account

1. Open your web browser and go to the Hermesvpn website or app.
   • Log in with your email and password.
   • Do not forget which email you used-you will need it for support contact later.
2. Look for the account menu.
   • Click your profile icon, "Account", "Settings", or "Membership"-the exact label depends on their interface.
   • Pro tip: If you cannot find a menu, scroll to the bottom of the page and look for a "Help" or "Billing Support" link.
3. Find the cancellation or subscription management page.
   • Look for labels like "Manage Subscription", "Cancel Plan", "Billing", or "My Plans".
   • Take a screenshot of every page before you proceed-this is your proof later if there is a dispute.
4. Select "Cancel subscription" or the equivalent option.
   • Hermesvpn may ask you why you are cancelling. Answer honestly but briefly.
   • They may offer a discount to keep you-only accept if you genuinely want to stay.
5. Confirm your cancellation request.
   • Note the date, time, and any confirmation number shown on screen.
   • Screenshot the final confirmation page.
6. Check your email for a cancellation confirmation from Hermesvpn.
   • Warning: If no email arrives within 1 hour, assume the request may not have gone through. Move to Method 2 (email support) to confirm.

Method 2: cancel via email to Hermesvpn support

If the account page is broken, hidden, or you do not receive a confirmation email, contact support directly.

1. Open your email client and start a new message.
   • Send to: [email protected]
   • Subject line: "Cancel my subscription - [your email address]"
2. Write a clear cancellation request in the body.
   • Include your full name, the email address linked to your Hermesvpn account, and your current plan type (monthly, annual, or lifetime).
   • State your request simply: "I wish to cancel my Hermesvpn subscription effective immediately. Please confirm cancellation and ensure no further charges are applied."
   • Add the date you want the cancellation to take effect (today's date or before your next billing date).
3. Keep a copy of your email and note the time you sent it.
   • Forward it to yourself or save it as a draft-you need this timestamp as proof.
4. Wait for a reply from [email protected].
   • They should respond within 2-5 business days.
   • Pro tip: If no reply arrives after 5 business days, send a follow-up email marked "URGENT - Cancellation Confirmation Required".
5. When they reply, they will send you a cancellation confirmation.
   • Screenshot or save that email. It is your proof that you cancelled before your next charge date.

Method 3: cancel through your payment provider

If you paid via credit card, debit card, or a digital wallet (Google Pay, Apple Pay, etc.), you can also cancel through your payment method.

1. Log in to your credit card, bank app, or digital wallet account.
   • Find the section for recurring payments, subscriptions, or authorised merchants.
   • Different banks label this differently: "Recurring Transactions", "Manage Subscriptions", or "Authorised Payments".
2. Locate Hermesvpn in the list.
   • It may appear under the company name, app name, or as a generic transaction label.
3. Select "Cancel", "Block", or "Remove authorisation".
   • Confirm the cancellation through your bank.
   • Take a screenshot of the cancellation confirmation.
4. Important: Cancelling at your bank stops future charges, but you should also cancel through Hermesvpn's account or support email to formally terminate your subscription agreement. Stopee recommends doing both to be safe.

What happens after you cancel

The period after you submit a cancellation request is when clarity matters most.

Your access after cancellation

Once Hermesvpn processes your cancellation, your access typically ends immediately or at the end of your current billing cycle (whichever Hermesvpn's policy states). Read their confirmation email carefully-it should specify your exact access end date.

If they say access ends at the end of your cycle (for example, 15 days from now), you can use the VPN until that date. After that date, the app will log you out and you will see a message to renew.

Check your bank statement

Wait 5-7 business days after your renewal date passes. Log in to your bank or card statement and check that Hermesvpn did not charge you again. If they did, you have grounds for a dispute and refund request.

Warning: Do not assume silence means success. Banks sometimes take 1-2 weeks to show pending charges. Always verify your statement after the expected charge date.

Keep your cancellation proof safe

Store all screenshots, emails, and confirmation numbers in one folder (digital or printed). Include: your cancellation request email, the confirmation from Hermesvpn, the date you cancelled, your bank statement showing no charge, and any support ticket numbers. You may need this if you need to dispute a charge or escalate to the ministry later.

Refund eligibility and how to claim one

You may be entitled to a refund depending on when you cancel and why.

You qualify for a refund if

• You subscribed within the last 10 calendar days (cooling-off period under the Consumer Protection Act 1999).
• Hermesvpn charged you after you cancelled-that charge should be reversed.
• The service was faulty, unavailable for extended periods, or did not match its advertised features.
• You cancelled before your renewal date but were still charged (billing error).

How to request a refund from Hermesvpn

1. Send a refund request email to [email protected].
   • Subject: "Refund request - [your email address]"
   • Include your cancellation confirmation, the charge date, the amount, and a brief reason (e.g., "Charged after cancellation on [date]" or "Within 10-day cooling-off period").
2. Reference the Consumer Protection Act 1999 if applicable.
   • Write: "Under Malaysia's Consumer Protection Act 1999, I am entitled to a refund within 10 days of purchase" (if you subscribed fewer than 10 days ago).
   • This signals that you know your legal rights and makes them more likely to process the refund quickly.
3. Request a timeline for the refund.
   • Ask: "Please confirm when the refund will be processed and provide a transaction reference."
4. If Hermesvpn refuses or ignores your request after 7 days, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
   • File a complaint online at their consumer portal with your email chain as evidence.
   • The ministry can order the company to refund you.

Common mistakes that delay your cancellation

Many people think they have cancelled when they have not, then face unexpected charges weeks later. The frustration is real, and Stopee wants you to avoid it entirely.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Hermesvpn from your phone does absolutely nothing to stop the recurring charge. Your subscription remains active until you submit a cancellation request through the account page or support email. Delete the app only after you have cancelled in writing.

Mistake 2: assuming an email reply means cancellation is confirmed

Sometimes Hermesvpn support will acknowledge your cancellation request but not explicitly confirm it is complete. Do not assume it is processed. Reply to their email and ask: "Has my subscription been cancelled effective [date]? Please confirm the cancellation is final and no further charges will apply." Get an explicit "yes" in writing.

Mistake 3: not checking your statement after the renewal date

If you do not verify your bank statement 5-7 days after your expected renewal date, you will not know if Hermesvpn charged you again. By then, weeks may pass before you notice and dispute it. Mark a calendar reminder to check your statement on the renewal date plus 7 days.

Mistake 4: cancelling without saving proof

If you need to dispute a charge or claim a refund, you need timestamped evidence that you cancelled. Screenshots of the cancellation page, the confirmation email, and your bank statement are non-negotiable. Do not rely on memory.

Timeline: when you should see results

Here is what to expect after you cancel.

If Hermesvpn keeps charging you after cancellation

You cancelled in good faith, you have proof, and they charged you anyway. You have the law on your side.

Step 1: gather all evidence

Collect your cancellation email, their confirmation email (or lack thereof), screenshots of the cancellation page, and your bank statement showing the unwanted charge. Store these together with dates and times.

Step 2: dispute the charge with your bank

Contact your bank or card issuer (or your digital wallet provider) and file a dispute or chargeback. Provide your cancellation email as evidence. Your bank can reverse the charge within 30 days of the transaction.

Step 3: demand a refund in writing from Hermesvpn

Send one final email to [email protected] referencing the Consumer Protection Act 1999 and your cancellation proof. Give them 7 days to refund you or you will escalate to KPDNHEP.

Step 4: file a complaint with KPDNHEP

If Hermesvpn refuses or ignores you, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Their consumer complaint portal accepts evidence by email and can order a refund. This is your ultimate enforcement tool, and it is free.

Cancellation checklist

Use this checklist to ensure you have completed every step correctly.

Summary and next steps

Cancelling Hermesvpn is straightforward once you know where to look and what proof to keep. You have three routes: the account page, email support, or your bank. Every route requires a cancellation request in writing and a screenshot of the confirmation. Do not delete the app, do not assume silence means success, and do not skip the bank statement check.

Malaysia's Consumer Protection Act 1999 protects you. If Hermesvpn charges you after you cancel, or if you subscribed within the last 10 days and regret it, you have a legal right to a refund. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unwanted charges by following this exact process. Keep your proof, stay patient, and escalate to KPDNHEP if you meet resistance.

Your cancellation is valid the moment you submit a request in writing (via account, email, or bank). From that point forward, only charges that arrive before your renewal date are legitimate. Any charge after your cancellation request is a billing error you can dispute and recover.

For more help navigating cancellations, refunds, and your consumer rights across hundreds of services, visit Stopee at stopee.com. Stopee specialises in empowering Malaysian consumers to cancel confidently and claim refunds they are entitled to.