Manage Letsvpn

How to cancel Letsvpn and stop auto-renewal in malaysia

Why you might want to cancel Letsvpn

VPN subscriptions can pile up fast, especially if you signed up during a trial or promotional period and forgot to track the renewal date. If you are reading this, you likely have a reason: the service does not meet your needs, you found a cheaper alternative, or you simply do not use it anymore.

The good news is that cancelling Letsvpn is straightforward once you know where to look. Many Malaysian users get frustrated because the cancellation process is not always obvious from the main app or website. Stopee is here to walk you through every step, so you avoid surprise charges and get proof of cancellation in your hands.

Common reasons to cancel Letsvpn

You might cancel because the VPN is too slow for your needs, you discovered a competitor with better pricing, or you no longer need the encryption for your browsing. Some users cancel after Letsvpn's reported operational changes in 2026 affected their access to certain content regions. Whatever your reason, the process should take less than 10 minutes once you follow this guide.

What happens to your data after you cancel

Once you cancel Letsvpn, your subscription ends on the next renewal date unless you also turn off auto-renewal immediately. Your account data may remain in Letsvpn's system for a limited period, but your active VPN access stops. You will not be charged again unless you manually restart the subscription.

Letsvpn pricing tiers and what you are paying for

Understanding what you signed up for helps you decide whether cancellation is right now or later.

Current pricing in malaysia

Letsvpn operates on a tiered subscription model with pricing in Malaysian ringgit (RM). The Standard plan gives you unlimited bandwidth and access to all server nodes. The Platinum plan adds manual server selection and prioritised support.

Is the price worth it for your use case

If you are barely using the VPN, even RM29.90 per month adds up to RM358.80 per year. Compare this to alternatives: ExpressVPN costs from RM38 per month, NordVPN from RM16 per month, and Surfshark from RM8 per month. Your decision to cancel may depend on whether you can access a better value elsewhere.

How to cancel Letsvpn without getting charged again

The most important step is turning off auto-renewal before your next billing date arrives.

Step-by-step cancellation via the Letsvpn account dashboard

This is the primary method and works if you subscribed directly through the Letsvpn website. Follow these steps carefully to avoid missing the renewal date.

1. Log in to your Letsvpn account on the official website or app using your email and password.
   • If you forgot your password, use the "Forgot Password" link before proceeding.
2. Navigate to your account settings or billing section, usually found in the menu under "Account", "Subscription", or "Settings".
   • The exact label depends on your app or website version, but it will always show your current plan and next billing date.
3. Locate your active subscription and look for a "Cancel subscription", "Manage subscription", or "Auto-renewal" button.
   • Pro tip: If you see "Pause" instead of "Cancel", select that first-it stops charges without deleting your account.
4. Click "Cancel" or "Turn off auto-renewal" and confirm your choice on the next screen.
   • Letsvpn may ask why you are cancelling; you can skip this or provide feedback if you wish.
5. Take a screenshot of the cancellation confirmation page immediately, including the date and time.
   • Save this to your device or email it to yourself for future reference if a billing dispute arises.
6. Check your email for a cancellation confirmation message from Letsvpn within 1 hour.
   • Warning: If you do not receive a confirmation email within 24 hours, contact support immediately at [email protected] to verify the cancellation went through.

Cancelling a subscription bought through the apple app store

If your charge appears on your Apple bill or you subscribed via the Letsvpn app through the App Store, you must cancel through Apple, not through Letsvpn directly.

1. Open the Apple App Store on your iPhone, iPad, or Mac device.
   • On iPhone or iPad, tap the profile icon in the top right corner.
   • On Mac, go to the App Store menu and select "Preferences".
2. Select "Subscriptions" from the menu that appears.
   • You will see a list of all active and past subscriptions tied to your Apple ID.
3. Find "Letsvpn" in the list and tap or click on it.
   • If you do not see it, scroll down or check under "Expired Subscriptions" if it already stopped.
4. Tap "Edit" or "Manage" and then select "Cancel Subscription".
   • Apple will ask you to confirm; select "Confirm Cancellation".
5. Screenshot the confirmation screen showing the cancellation status.
   • Apple sends a confirmation email to your Apple ID email address within minutes.

Cancelling a subscription bought through google play

If you subscribed to Letsvpn via the Google Play Store on an Android device, cancel directly through your Google account.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions" to see all active subscriptions.
3. Find "Letsvpn" in the list and tap on it.
   • The screen will show your next billing date and plan details.
4. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask you to confirm; select "Yes, cancel".
5. Screenshot the confirmation, which should show "Subscription cancelled" with the final billing date.
   • Google sends a confirmation email to your Google account email within a few minutes.

Contacting Letsvpn support if cancellation is stuck

If the account dashboard button is not working or you cannot find the subscription setting, contact Letsvpn support directly.

1. Go to the Letsvpn help page and open the live chat option if available.
   • Live chat is available Monday to Friday, 9:00 AM to 6:00 PM GMT+8 (Malaysia time).
2. Send an email to [email protected] or [email protected] with the subject line: "Request to cancel subscription".
   • Include your account email, the current plan name, and your next billing date (from your screenshot).
3. In the email body, write: "I request cancellation of my Letsvpn subscription effective immediately. Please confirm once this is processed."
   • Pro tip: Keep the email short and professional; support staff respond faster to clear requests.
4. Wait for a response within 24 to 48 hours.
   • If you do not hear back within 48 hours, send a follow-up email or try live chat during business hours.
5. Once they confirm cancellation, ask for a confirmation email or reference number in writing.
   • This protects you if a charge appears after the requested cancellation date.

What to do after you cancel Letsvpn

Cancellation does not end immediately; your subscription runs until the next billing date unless you also paused access.

Check that you are no longer charged

Monitor your bank account or credit card statement for the next 30 days after the renewal date has passed. You should see no new charge from Letsvpn. If a charge appears after you cancelled, contact your bank or payment provider immediately to dispute it.

Secure alternative if you still need a VPN

If you cancelled Letsvpn because you wanted to switch providers, download and set up your new VPN before the current subscription expires. This avoids gaps in your protection or access. Stopee recommends keeping a brief overlap so you can test the new service while the old one is still active.

Update your passwords if required

If you logged into Letsvpn on multiple devices, log out completely from all of them. This ensures no unauthorised access to your account if your password was ever compromised. Some users prefer to change their password before cancelling as an extra security step.

Your consumer rights and protections in malaysia

Malaysia's Consumer Protection Act 1999 protects you when cancelling digital services like VPNs.

Key protections under malaysian consumer law

The Consumer Protection Act 1999 requires that services are delivered as advertised and that billing is transparent. If Letsvpn charges you after you cancelled, or if the company refuses to cancel despite your clear request, you have the right to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Additionally, if Letsvpn fails to provide the promised service quality or speed, you may request a refund under unfair contract terms. Stopee advises keeping all screenshots, emails, and receipts to support a complaint if needed.

How to escalate if Letsvpn refuses to cancel

If you cancelled but Letsvpn continues to charge you, follow this escalation path:

1. Send a final written demand to [email protected] stating: "I formally request cancellation and cessation of all charges. Failure to comply by [date + 7 days] will result in a complaint to KPDNHEP."
2. File a complaint with KPDNHEP (Kementerian Perdagangan Dalam Negeri dan Kos Hidup) through their online portal or by visiting a local office.
3. Dispute the charge with your bank or payment processor, providing your cancellation proof as evidence.
4. If the dispute involves Apple or Google, escalate through their respective support channels with your cancellation screenshot.

Common cancellation mistakes to avoid

It is frustrating to cancel only to find you were still charged, but these mistakes are avoidable.

Mistake 1: cancelling in the wrong place

The biggest error is trying to cancel through the Letsvpn app when you actually subscribed through the App Store or Google Play. App Store and Google Play handle the billing, not Letsvpn directly. Always check your bank statement or payment history to see who charged you, then cancel in that location.

Mistake 2: forgetting to turn off auto-renewal

Simply deleting the Letsvpn app does not cancel your subscription. You must explicitly toggle off auto-renewal or click "Cancel subscription" in your account settings. The app being gone does not stop charges.

Mistake 3: not screenshotting the confirmation

Without a screenshot or email confirmation, you have no proof you cancelled if a charge appears later. Always capture the confirmation page immediately and save the follow-up email from Letsvpn or your payment provider.

Mistake 4: ignoring the renewal date

If you cancel but do not check the exact next billing date, you might assume you are already cancelled when the renewal is still days away. Log in to your account one more time after cancelling to confirm the subscription shows as "cancelled" or "inactive".

Mistake 5: not following up on missing confirmation

If [email protected] does not respond within 48 hours, do not assume it is done. Send a follow-up message or try the alternate email ([email protected]) and request a confirmation number for your records.

Letsvpn cancellation checklist

Print or bookmark this checklist to stay on track during your cancellation process.

How stopee can help you manage subscriptions

Cancelling one service is straightforward, but managing multiple subscriptions across apps, app stores, and payment methods is where confusion grows fast. Stopee specialises in helping Malaysian consumers navigate exactly these scenarios.

Whether you need step-by-step guidance for cancelling Letsvpn, tracking multiple VPN subscriptions, or understanding your rights when a company refuses to refund, Stopee has helped thousands of consumers cancel unwanted services and reclaim their money. Our guides cover every major service in Malaysia, and our consumer advocacy team stays updated on local laws and current dark patterns used by subscription companies.

Visit Stopee.com today to explore guides for other services, compare VPN alternatives side by side, and access our escalation toolkit if a company fails to honour your cancellation request.

Summary: cancelling Letsvpn in 10 minutes

You now have everything you need to cancel Letsvpn without getting charged again. The process takes less than 10 minutes and requires just three actions: identify where you subscribed, log in and cancel in the correct place, and screenshot the confirmation. Monitor your next billing date, keep your proof, and escalate to KPDNHEP or your payment provider if a charge appears after cancellation.

Stopee is committed to making cancellation transparent and straightforward for every Malaysian consumer. If you get stuck or Letsvpn refuses to cancel, our guides cover escalation strategies and your legal rights under consumer protection law.

Contact details and cancellation address

Letsvpn does not maintain a physical postal address in Malaysia or elsewhere as a subscription-only digital service. Cancellation and support are handled exclusively through digital channels.

How to reach Letsvpn for cancellation support

Email (primary method for cancellation): [email protected] or [email protected]

Live chat: Available on the Letsvpn help page, Monday to Friday, 9:00 AM to 6:00 PM GMT+8

Account dashboard: Log in at letsvpn.com to cancel auto-renewal directly

If you subscribed through the App Store or Google Play, cancel through those platforms instead of contacting Letsvpn directly. For disputes or refund escalation in Malaysia, contact the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or file a complaint through their official portal.

Stopee remains your trusted resource for cancellation guidance across all Malaysian services. Whether you need help cancelling Letsvpn today or another subscription in the future, our step-by-step guides and consumer protection resources are always available at Stopee.com.