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Cancel Lunavpn: Step-by-Step Guide
How to cancel Lunavpn and avoid surprise charges in malaysia
What you need to know about Lunavpn before you cancel
Lunavpn is a subscription-based VPN service that masks your IP address, unblocks geo-restricted content, and lets you browse privately. The service advertises unlimited bandwidth, over 60 server locations, ad blocking, and a kill switch feature across multiple plans priced from RM18.00 monthly to RM30.00 annually.
If you signed up for one plan and now want to stop the recurring charges, you are not alone. Many Malaysian users report difficulty finding where to cancel on the Lunavpn website or app, and support channels are often slow to respond. At Stopee, we help thousands of consumers navigate these frustrating gaps every month, and Lunavpn cancellations are a common request.
The real problem is not the VPN itself-it is the lack of clear company information and transparent cancellation routes. Lunavpn does not publicly list a Malaysian support phone number, live chat, or local office address. That opacity makes it harder for you to prove you cancelled on time if a charge still appears on your bank statement.
Pricing and billing plans
Lunavpn offers three main subscription tiers, all charged in Malaysian Ringgit (RM). Exchange rates apply, so prices may shift month to month.
| Plan | Cost | Renewal cycle | Cancel before |
|---|---|---|---|
| Monthly | RM18.00 | Every 30 days | 28 days into your current month |
| Quarterly | RM16.00 | Every 90 days | 88 days into your current quarter |
| Annual | RM30.00 | Every 365 days | 363 days into your current year |
Most Malaysian subscribers choose the monthly plan because they feel they have more control. In reality, cancelling within 2 to 3 days before your next billing date is safest-do not wait until the last day.
Where you may have subscribed
Lunavpn can be purchased via three different channels: the Lunavpn website directly, the Apple App Store, or Google Play. Cancellation steps differ for each, so knowing where your charge appears is your first move.
Check your bank statement or credit card transaction history. If the merchant name shows "Lunavpn" or a similar variant, you subscribed directly on their website. If it shows "Apple" or "Google", your subscription is tied to that app store account, not Lunavpn.
Why you should cancel before the next charge
Lunavpn billing is automatic, which means if you do nothing, your payment method will be charged again on the renewal date. Malaysian consumer law gives you rights here, and Stopee is here to help you exercise them.
Your consumer protection rights in malaysia
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (including online subscriptions) within fourteen days of purchase without penalty. This is your statutory cancellation period.
After fourteen days, you still have the right to withdraw from the subscription before the next charge, but the merchant may apply a reasonable cancellation fee or charge you for services already provided. The key is that you must act before the system auto-renews.
If Lunavpn refuses to refund you after cancellation, or charges you again after you have cancelled, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee recommends keeping every email confirmation and screenshot as evidence.
Why consumers cancel Lunavpn
Users cancel Lunavpn for common reasons: they no longer need a VPN, server speeds slowed down, they switched to a competitor, or they simply forgot the subscription was running. Some cancel because they subscribed during a promotional offer and expected it to end automatically.
None of these reasons require you to justify your decision. You have the right to stop a subscription at any time, and Stopee believes cancellation should be as simple as signing up.
How to cancel Lunavpn: step-by-step for each platform
Cancellation routes differ depending on where you subscribed, so follow the method that matches your account.
Cancel Lunavpn through the website
This is the most direct route if you signed up at lunavpn.com and your card is billed directly by Lunavpn.
- Log in to your Lunavpn account at lunavpn.com using your email and password.
- Click on your account menu or profile icon (usually in the top right corner).
- Look for sections labelled "Subscription", "Billing", "My Plans", or "Account Settings".
- If you see "Manage subscription" or "Manage plan", click it.
- If you see a list of active subscriptions, find the Lunavpn VPN plan and click its row.
- Search for a button or link that says "Cancel subscription", "Cancel plan", "Turn off renewal", or "Delete subscription".
- Warning: Some subscription pages hide the cancellation button. Scroll down, check tabs, or look in a "danger zone" section at the bottom.
- Click the cancellation option and confirm when prompted.
- The system may ask why you are leaving. You do not have to answer, but selecting "Too expensive" or "Not using it" sends feedback to Lunavpn.
- Wait for an on-screen confirmation message or email confirmation within 5 minutes.
- Forward the confirmation email to your own inbox and screenshot it for your records.
Pro tip: If the website does not show an obvious cancellation path after 2 minutes of searching, use the browser find function (Ctrl+F on Windows, Cmd+F on Mac) and search the page for the word "cancel". This often reveals hidden links or buttons.
Cancel Lunavpn via apple app store
If you subscribed to Lunavpn through Apple (either on iPhone, iPad, or Mac), you must cancel through the App Store, not through Lunavpn's website.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Lunavpn" in your active subscriptions list and tap it.
- Tap "Cancel subscription" or "Remove".
- Apple may show you a cancellation survey or offer a discount to keep you. You can dismiss this and proceed.
- Confirm the cancellation. Your screen will show "Cancelled" next to Lunavpn, with an expiry date for your current access.
- Take a screenshot and email it to yourself as proof.
Warning: If you cancel through the Lunavpn website but leave the App Store subscription active, Apple will still charge you. Always verify both places are cancelled.
Cancel Lunavpn via google play
If you subscribed through Google Play on an Android phone or tablet, cancellation must happen in Google Play, not on the Lunavpn site.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find "Lunavpn" in the list and tap it.
- Tap "Cancel subscription".
- Google may ask you to provide feedback or offer a retention discount. You do not need to engage-tap "Cancel" to proceed.
- Confirm once more when prompted. Your status will change to "Subscription cancelled".
- Screenshot the confirmation and email it to yourself as backup.
Your access to Lunavpn continues until the end of your current billing period. You will not be charged again after that date.
After you cancel: what happens next
Cancellation does not mean instant loss of service. You paid for this billing cycle, so you deserve access until the renewal date passes.
Your access after cancellation
After you cancel, Lunavpn keeps your service active until the end of your current billing period. If you cancelled on RM18 monthly plan on day 10 of your cycle, you keep full VPN access for the next 20 days. No refund for unused days is offered unless you qualify under the fourteen-day statutory cancellation period.
If you subscribed less than fourteen days ago and now regret it, you may request a full refund. Contact Lunavpn's support team with proof of purchase, and cite the Consumer Protection Act 1999.
Refund eligibility in malaysia
You are entitled to a refund if:
- You cancelled within fourteen days of your first subscription date, and
- You can prove your purchase date and cancellation request (email or screenshot).
If you cancelled after fourteen days, Lunavpn may refuse a refund because you have benefited from the service. Malaysian law permits this practice, unless the service was not as described or was faulty.
To request a refund, email Lunavpn's support team with the subject "Refund request - [Your email]" and include:
- Your account email address
- Proof of purchase (bank statement, receipt screenshot, or App Store order number)
- Your cancellation confirmation (if you have it)
- The date you subscribed and the date you cancelled
- Your reason for requesting the refund
If Lunavpn does not respond within seven working days, escalate to the MDTCA. Stopee recommends keeping copies of all communication in case you need to file a formal complaint.
Common mistakes when cancelling Lunavpn
Many Malaysian users cancel on one platform but forget about another, or they assume an expired trial means the subscription ended automatically. These mistakes lead to surprise charges and frustration.
Mistake one: cancelling on the website but forgetting the app store
If you subscribed via Apple App Store or Google Play, cancelling only on the Lunavpn website will not stop the app store from charging you. The two systems do not sync, so you must cancel in both places.
Before you assume you are safe, log in to the App Store or Google Play and verify that Lunavpn no longer appears under "Active subscriptions". If it still shows, cancel it immediately.
Mistake two: waiting until the renewal date to cancel
Do not cancel on your renewal date itself. Processing delays can mean your cancellation does not register before the charge goes through. Cancel at least 2 to 3 days before your next billing date.
Mark the renewal date in your calendar the day after you subscribe so you never miss it. Stopee recommends setting a phone reminder for three days before renewal.
Mistake three: not saving proof of cancellation
If you do not screenshot or save your cancellation confirmation, and Lunavpn charges you again, you have no evidence that you requested cancellation. This is the fastest way to lose a refund dispute.
Every time you cancel, take a screenshot and send it to your own email. Include the date, the confirmation message, and your account email. This becomes your proof if you need to escalate to the MDTCA.
What to do if Lunavpn charges you after cancellation
Cancellation failures happen. Sometimes the system processes your request too late, or a technical glitch causes a duplicate charge. If you see a Lunavpn charge after you cancelled, follow these steps.
Step one: verify you actually cancelled
Log back into your Lunavpn account or app store account and check your subscription status. It should show either "Cancelled" or no active plan at all. If it still shows "Active", you did not successfully cancel the first time-cancel again immediately.
Step two: contact your bank or payment provider
Do not rely on Lunavpn to refund you. Dispute the charge directly with your bank or credit card provider within thirty days. Say you cancelled the subscription but were charged anyway. Your bank can reverse the charge faster than Lunavpn support can process a refund.
Most Malaysian banks let you dispute charges through their mobile app, website, or customer service line. You will need the Lunavpn transaction date, amount, and your cancellation confirmation.
Step three: contact Lunavpn support as backup
Send an email to Lunavpn support with your cancellation proof and the unwanted charge details. Request a refund in writing so you have a record. If they do not respond within seven working days, escalate to the MDTCA with copies of all your emails and bank statements.
Pricing comparison and why stopee recommends cancelling
Lunavpn is mid-priced for a Malaysian VPN service. Competitor services often offer similar features at lower annual rates, or with more transparent cancellation policies.
| Service | Monthly cost (RM) | Annual cost (RM) | Cancellation ease |
|---|---|---|---|
| Lunavpn | 18.00 | 30.00 | Hard to find |
| ExpressVPN | 25.00 | 65.00 | Straightforward website option |
| NordVPN | 20.00 | 45.00 | One-click cancellation in account |
| Surfshark | 16.00 | 35.00 | Live chat support available |
| Windscribe | 12.00 | 28.00 | Email support responsive |
If you are paying RM18 monthly for Lunavpn and the cancellation process is unclear, switching to a competitor with better support may save you money and frustration. Stopee has helped thousands of consumers cancel subscriptions they did not use and redirect that money toward services with better customer care.
Checklist: before you hit cancel
Use this checklist to ensure you cancel safely and keep proof of everything.
- Take a screenshot of your current plan name, renewal date, and cost.
- Note your account email address and payment method type (credit card, debit card, or stored payment).
- Check whether you subscribed via lunavpn.com, Apple App Store, or Google Play.
- Set a phone reminder for 2 to 3 days before your renewal date.
- Log in and follow the cancellation steps for your subscription platform.
- Capture a screenshot of the cancellation confirmation message.
- Forward the confirmation email to your own inbox.
- Check your bank statement 5 to 10 days after cancellation to verify no charge appears.
- If a charge does appear, dispute it with your bank immediately.
- Keep all screenshots and emails for at least one year.
Key takeaways and your next steps
Lunavpn is a functional VPN service, but its lack of transparent cancellation routes and absent local support make it hard for Malaysian users to feel in control. You have rights under the Consumer Protection Act 1999, and you are entitled to cancel without obstruction or surprise charges.
If you have already subscribed and want out, follow the platform-specific steps above-website, Apple App Store, or Google Play. If you have not yet subscribed, consider whether a competitor with clearer cancellation policies better suits your needs.
Most importantly, do not assume silence means your cancellation worked. Log back in, check your status, and screenshot everything. If Lunavpn charges you after cancellation, dispute it with your bank first, then escalate to Lunavpn support in writing. If support does not respond within seven working days, contact the MDTCA.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges. If you run into trouble with Lunavpn or any other service, visit Stopee.com for step-by-step guides, contact templates, and escalation advice. Your money is yours-protect it by cancelling with confidence and proof.
Contact information for complaints in malaysia
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Level 7, 8 and 9, No. 1, Persiaran Sultan Iskandar, 50250 Kuala Lumpur, Malaysia
Phone: +60 3-2615 8622
Email: [email protected]
Website: www.kpdnkk.gov.my
Stopee consumer cancellation support
Visit Stopee.com for template emails, tracking tools, and escalation guides for any service cancellation. Stopee empowers Malaysian consumers to cancel with evidence and confidence.