Manage Robokiller

How to cancel Robokiller in malaysia and avoid surprise charges

What Robokiller is and how it works

Robokiller is a subscription app that blocks spam calls and scam text messages on your mobile phone. You download it through the Apple App Store or Google Play, and it runs silently in the background to protect you from unwanted contact. The service is tied directly to your phone number, which means the company needs that number to verify your identity when you decide to cancel.

Who operates Robokiller in malaysia

Robokiller is managed by Bending Spoons S.p.A., an Italian software company based in Milan. There is no dedicated Malaysia office, so all customer support flows through remote channels. You can reach the support team via the official contact page, email at [email protected], or by phone at +1 (800) 925-6278. Keep in mind that the phone number is US-based, so you may encounter international calling costs or time zone delays when you reach out.

What you pay for

Robokiller operates on a freemium model. The free version offers basic protection, but serious spam blocking requires a paid subscription. Malaysian users can choose from several recurring plans, ranging from monthly to annual billing cycles. Here is what you are likely paying for each month or year:

Most users pay either monthly or annually, and the charge renews automatically on the same date each month or year unless you cancel in advance. At Stopee, we have seen countless consumers surprised by renewal charges because they forgot they had activated a paid plan months earlier.

Your consumer rights and what Robokiller must respect

As a Malaysian consumer, you have clear legal protections when you cancel a subscription service.

Consumer protection act 1999 and your cancellation rights

The Consumer Protection Act 1999 gives you the right to cancel a distance contract (which includes app subscriptions) within 14 calendar days of purchase without penalty or reason. If you subscribed to Robokiller within the last 14 days and have not used significant portions of the service, you can demand a full refund by submitting a written cancellation notice. The company has 14 days to refund you after receiving your cancellation notice.

If you are outside the 14-day window, the Act still protects you from unfair contract terms and misleading cancellation processes. Robokiller cannot hide its cancellation methods or make the process deliberately difficult. If the company refuses to cancel your subscription or continues to charge you after cancellation, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

What happens if Robokiller ignores your cancellation request

If you submit a cancellation request and Robokiller continues to bill you, document every attempt you made to cancel. Save email confirmations, screenshots of cancellation screens, and records of support replies. You can then escalate your complaint to KPDNHEP with this evidence, and the authority will investigate on your behalf. At Stopee, we recommend keeping records of every cancellation attempt because it protects you if a dispute arises later.

Where you can cancel Robokiller

The method you use to cancel depends on where you originally subscribed.

Cancellation routes available to you

You have three main pathways to cancel Robokiller, and they do not work identically. The web account deletion route cancels your subscription immediately. The Apple App Store and Google Play methods stop future billing but may not terminate your service access right away. Most importantly, you must cancel through the same channel where you subscribed to avoid delays or failed cancellations.

• Web account cancellation at app.robokiller.com (direct termination)
• Apple App Store (iPhone and iPad users)
• Google Play Store (Android users)

Stopee research shows that many Malaysian users cancel through one channel while their subscription continues billing through another. This happens because some people forget which app store they used or subscribe on the web while their automatic payments come from their phone's app store. You must check all three locations to be certain.

How to cancel Robokiller step by step

Each cancellation method requires a slightly different process, so follow the exact steps for your subscription source.

Cancel through the Robokiller web account (fastest route)

This is the cleanest method because you control it directly and get an immediate confirmation.

1. Visit app.robokiller.com/delete-account on your mobile phone or computer
2. Enter the phone number linked to your Robokiller account exactly as you registered it
   • Include the country code if the field requires it (for Malaysia, use +60)
   • Use the same number you used when you first signed up, even if you have changed SIM cards since
3. Click "Submit" or "Next" (exact wording varies)
4. Check the phone number you provided for a verification code (SMS or in-app notification)
   • Warning: If you no longer have access to this number, you cannot complete this method and must contact support directly
5. Enter the verification code into the form and submit
6. Confirm the final cancellation prompt by clicking "Delete account" or "Confirm cancellation"
7. Take a screenshot of the confirmation page showing the date and time your account was cancelled
8. Forward this screenshot to [email protected] with the subject line "Account cancellation confirmation for [your phone number]"

Pro tip: Do this cancellation during business hours (08:00 to 17:00 Milan time, which is about 15:00 to 00:00 Malaysia time) so that if something goes wrong, you can contact support immediately.

Cancel through apple app store (for iPhone users)

If you subscribed on your iPhone or iPad, your payment is managed through Apple, and you must cancel there.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Locate "Robokiller" in the list of active subscriptions
   • If you do not see it, scroll down or search
   • If Robokiller does not appear, your subscription may be linked to a different Apple ID or the web account instead
5. Tap "Robokiller"
6. Tap "Cancel subscription" or "Edit subscription"
7. Confirm cancellation by tapping "Confirm" when the system asks you to verify
8. Take a screenshot showing "Subscription cancelled" or the next renewal date removed

Warning: Cancelling through the App Store stops Apple from charging you, but your Robokiller account may remain active until your paid period ends. If you want immediate access removal, you also need to cancel through the web account using the steps above.

Cancel through google play (for android users)

Android users manage subscriptions inside Google Play, and the cancellation process works similarly to Apple but with different menu locations.

1. Open the Google Play app on your Android phone
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Robokiller" in your active subscription list
6. Tap "Robokiller" to open the subscription details
7. Tap "Cancel subscription"
8. Read the cancellation reason options (you do not have to select a reason, but Google collects this data)
9. Tap "Cancel subscription" again to confirm
10. Check your email for a confirmation message from Google Play
11. Take a screenshot of your subscriptions list showing Robokiller is no longer there

Pro tip: If Google Play shows "Subscription will end on [date]", that is the date your paid access expires. Your account remains live until that date unless you also cancel through the web account.

What to expect after you cancel

Cancellation does not always feel complete, so understanding the timeline helps you know what is normal and what signals a problem.

Your account status after cancellation

Once you cancel, Robokiller stops charging you at the next renewal date. You keep full access to the app until that renewal date arrives. For example, if you cancel on 15 March and your renewal was scheduled for 30 March, you can use Robokiller normally until 30 March, then the app locks you out or downgrades to the free version.

You will receive a cancellation confirmation email from either Apple, Google, or Robokiller directly (depending on your cancellation route). Keep this email in your records. If you do not receive a confirmation within 24 hours, resend your cancellation request or contact support at [email protected] with screenshots of your cancellation attempt.

Checking if your cancellation actually worked

Two weeks before your expected renewal date, check your payment method to see if Robokiller attempted a charge. Log into your bank app or credit card account and look at pending transactions. If you see a charge from Robokiller, Apple, or Google after your cancellation date, that is a billing error and you should file a dispute immediately.

Additionally, open the Robokiller app and look at the subscription screen. If you cancelled through the web account, the app should show "Free" as your plan or display an upgrade prompt. If it still shows your paid plan active, your cancellation did not process fully and you need to contact support.

Refunds and what you can recover

Your refund eligibility depends on when you cancel and which cancellation route you use.

Refund timeline for malaysian customers

If you cancel within 14 days of your first purchase and have not used the service significantly, you are entitled to a full refund under the Consumer Protection Act 1999. Submit a written cancellation notice (email is acceptable) to [email protected] and include the following details:

• Your full name and account phone number
• The date you subscribed
• The plan name and price you paid
• A clear statement: "I wish to cancel my subscription and request a full refund under the Consumer Protection Act 1999"
• Your refund payment method (the same card or wallet you used originally)

Robokiller has 14 days to process your refund after receiving this notice. If 14 days pass with no refund, email the company again with subject line "Urgent: Refund not received - escalation required". If Robokiller still refuses, you can lodge a complaint with KPDNHEP, and they will investigate on your behalf.

Refunds after the 14-day cancellation window

If you cancel after 14 days, you typically do not receive a refund for the current billing period. However, Robokiller should not charge you for any future renewals. If you paid annual upfront and cancel partway through, you have a stronger case for a partial refund. At Stopee, we recommend sending a courteous email to [email protected] explaining your situation and requesting a prorated refund. The company is not legally required to grant this, but some Malaysian customers have negotiated partial refunds successfully.

Common mistakes that delay or block cancellation

Cancellation failures almost always stem from user error rather than system problems, and each mistake has a simple fix.

Mistakes that prevent your cancellation from working

The most frustrating part of cancelling is when you think you have done it, but then a charge appears on your card a month later. Here are the traps we see most often and how to avoid them:

• Using the wrong phone number: If you changed SIM cards or phone numbers since you subscribed, the web cancellation page will reject your number. Before attempting web cancellation, check your original Robokiller welcome email to find the phone number you registered with originally.
• Cancelling through only one channel: You subscribed through the app store, but your payment is still active there. Cancelling through the web account alone does not stop app store charges. Always cancel through the same channel where you originally subscribed.
• Assuming app store cancellation is complete: When you cancel on Apple App Store or Google Play, you stop the charge, but your Robokiller account may still show as active. The app remains functional until your paid period ends. If you want immediate access removal, cancel through both the app store and the web account.
• Not taking screenshots: If a billing dispute arises later, you need proof that you cancelled. Screenshots of cancellation confirmation pages are your only defence if Robokiller claims you never requested cancellation.
• Ignoring confirmation emails: Save every confirmation email from Apple, Google, or Robokiller. These emails contain transaction IDs and cancellation timestamps that protect you if you need to file a dispute or complaint with authorities.

Pro tip: Set a phone reminder for two weeks before your expected renewal date. Log into your payment method that day and confirm that no charge has appeared. If a charge does appear, contact your bank immediately to dispute it while the transaction is still reversible.

Should you keep or cancel your Robokiller subscription

This decision depends on your actual need for spam protection and whether the cost delivers value for you.

Reasons to keep your subscription

Robokiller performs well if you receive more than 5 spam or scam calls per week. Malaysian users report that the app successfully blocks robocalls, loan solicitation scams, and phishing text messages that the free version would let through. If you are a senior citizen, business owner, or work in sales, you are a high-value target for scammers, and the Premium Plus plan (RM39.90 monthly) can save you from real financial harm or identity theft. The app also includes call recording for documentation purposes if you need evidence of a scam attempt.

Reasons to cancel your subscription

Cancel if you rarely receive spam calls or if your phone network (Maxis, Celcom, Digi, Umobile) already provides free spam filtering that works well enough for you. Most Malaysian networks now include basic robocall blocking at no extra cost. Cancel also if you are a light phone user who mainly uses messaging apps like WhatsApp and Telegram instead of actual calls. If you have not opened the Robokiller app more than twice in the past month, it is not earning its RM29.90 or RM39.90 monthly charge.

Cancellation checklist before you take action

Use this checklist to prepare and confirm you are ready to cancel without creating confusion or billing problems.

• [ ] Take a screenshot of your current plan name, monthly cost, and next renewal date
• [ ] Confirm which phone number is linked to your Robokiller account (check your welcome email if unsure)
• [ ] Verify you still have access to that phone number (you will need it for web account cancellation)
• [ ] Log into the App Store or Google Play and confirm Robokiller appears in your active subscriptions
• [ ] Decide which cancellation route to use (web account, App Store, or Google Play)
• [ ] Set a phone reminder for two weeks before your renewal date to verify no charge appears
• [ ] Take screenshots of every cancellation confirmation screen
• [ ] Save all cancellation confirmation emails in a dedicated folder
• [ ] Record the date and time of your cancellation attempt in a note or calendar
• [ ] If you cancel through the app store, also cancel through the web account to ensure full removal

Robokiller customer reviews and real experiences

Real Malaysian users share their honest experiences with Robokiller, and cancellation features into many of those stories.

Users who keep the subscription report that it blocks 80-90% of spam and scam calls they receive, especially loan offers and phishing attempts targeting their banking details. They value the call recording feature and say it helps document evidence if they report scams to authorities.

Users who cancelled cite three main reasons: the cost (RM30-40 monthly adds up to RM360-480 annually), overlapping protection from their network provider, and frustration with the cancellation process itself. Several reviewers noted that cancelling through the app store did not stop the service completely, forcing them to cancel a second time through the web account. A few customers reported that support responded slowly to cancellation requests or continued charging after they thought they had cancelled.

At Stopee, we have seen these patterns reflected in hundreds of consumer complaints, which is why we emphasize taking screenshots and using multiple cancellation channels to ensure the job is actually done.

Contact information and escalation paths for Robokiller

If your cancellation fails or Robokiller refuses to stop charging you, these are your official contact routes and escalation authorities.

How to reach Robokiller support

Robokiller operates from Milan, Italy, and serves Malaysian customers remotely. You can reach the company through these channels:

• Email: [email protected] (response time: 48-72 hours)
• Phone: +1 (800) 925-6278 (US-based line, international calling charges apply)
• Web contact form: robokiller.com/contact-us
• Account deletion: app.robokiller.com/delete-account

When you contact support, include your account phone number, the date you subscribed, your plan name, and a clear description of your issue. For example: "I cancelled my Robokiller subscription on 15 March via the web account, but I was charged again on 30 March. Please refund this unauthorised charge and confirm my account is deleted."

Escalation to malaysian consumer authorities

If Robokiller does not respond to your cancellation request within 7 days or refuses to stop billing you, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

• Online complaint portal: ccid.gov.my
• Call KPDNHEP: +603-8886-4300 (Monday to Friday, 08:00 to 17:00)
• Email: [email protected]
• Physical office: Block G, Kompleks Seri Kementerian, Jalan Merdeka, 50556 Kuala Lumpur

Provide KPDNHEP with copies of your cancellation requests, all confirmation emails, screenshots of the cancellation screen, and evidence of charges after cancellation. Include your bank or credit card statements showing when Robokiller charged you. KPDNHEP will investigate and can compel Robokiller to refund you if the company violated consumer protection law.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by walking them through exactly these steps. If you cancelled Robokiller and want to confirm the cancellation succeeded, check your bank statement in 2-3 weeks. If a charge appears that you did not authorise, you have consumer law on your side. Email [email protected] immediately with the subject line "Unauthorised charge after cancellation request" and include your cancellation confirmation screenshot. If the company does not refund you within 14 days, contact KPDNHEP and let them recover your money on your behalf. Your cancellation should stick, and at Stopee we believe every Malaysian consumer deserves clarity and certainty when they end a subscription.