Manage Audiio

How to cancel Audiio in malaysia and avoid auto-renewal charges

What Audiio is and why malaysians subscribe (and why they cancel)

Audiio is a subscription-based music licensing platform built for creators who need royalty-free tracks for videos, YouTube projects, podcasts, advertisements, and client work.

You pay a recurring monthly or annual fee to access Audiio's music catalogue. The service works on automatic renewal, which means your subscription renews at the end of each billing period unless you actively cancel before that date arrives. This is the core reason cancellation matters: if you subscribed for a single project and forgot about the renewal date, you will be charged again without warning.

For Malaysian users, Stopee has tracked the key pricing tiers you should know about. Audiio offers a Pro annual plan priced at USD $199 (approximately RM 939), a one-time Lifetime Music Membership at USD $299 (approximately RM 1,411), and custom enterprise licensing for teams and brands. However, Audiio does not display pricing in Malaysian Ringgit (RM) directly, so you will see USD amounts on the platform.

The automatic renewal trap

The biggest issue Stopee hears from Malaysian creators is the free trial conversion. You sign up for a trial, test the music library, and forget to cancel before the trial ends. Then Audiio charges you automatically for the first billing period. By the time you realize it, you have been charged and may feel frustrated about a service you did not intend to keep.

Once you cancel with Audiio, access to the service stops immediately. Your licence to use downloaded tracks remains valid for content you have already created, but you lose access to the account dashboard and cannot download new music. This matters if you have ongoing projects that depend on the platform.

Why people cancel Audiio

Stopee research shows Malaysian users cancel Audiio for three main reasons: they completed a one-off project and no longer need new tracks, they found a cheaper alternative, or they did not realize they were being charged and want to stop the recurring fee.

The good news is that Audiio does not enforce a cancellation fee or early termination penalty. You can cancel after just one billing period with no financial penalty. That means the barrier to cancellation is purely procedural, not financial.

Your consumer protection rights in malaysia

Before you cancel, you should know that Malaysian consumer law gives you specific rights when dealing with subscription services.

Consumer protection act 1999 and automatic renewal

Malaysia's Consumer Protection Act 1999 requires companies to be transparent about subscription terms and renewal dates. If Audiio has failed to clearly disclose when you will be charged next, or if you were not given a clear cancellation mechanism, you have grounds to dispute a charge.

Additionally, the Act requires merchants to provide you with a simple, accessible way to cancel. If Audiio's cancellation process is deliberately obscured or made unnecessarily difficult, that is a breach of consumer protection rules.

Disputing charges with your bank

If you cancel Audiio and still get charged after cancellation, you have the right to dispute the transaction with your bank or credit card issuer. Contact your bank immediately and request a chargeback or reversal. You will need to provide evidence that you cancelled (screenshots of your account page showing cancellation confirmation are ideal) and that you were still charged. Malaysian banks must investigate chargeback claims within 30 days.

Stopee recommends keeping all cancellation confirmation emails and screenshots as proof. If Audiio refuses to refund a charge you believe is incorrect, your bank or credit card company is your escalation point.

How to cancel Audiio step by step

Your cancellation method depends on where you originally subscribed: directly on Audiio's website, through Apple App Store, or through Google Play.

Cancel Audiio through the web account

If you subscribed directly on Audiio.com, the web cancellation route is the most straightforward.

1. Go to audiio.com and log in with your email and password.
   • If you forgot your password, use the "Forgot password" link on the login page.
2. Click on your account icon or name in the top right corner of the dashboard.
   • Look for "Account Settings" or "My Account" in the dropdown menu.
3. Navigate to the "Billing" or "Subscription" section.
   • You should see your current plan name and next billing date listed here.
4. Find and click the "Cancel Subscription" button.
   • Do not click "Pause" if that option appears; you want to cancel, not pause.
5. Read the cancellation confirmation page carefully.
   • Audiio may offer you a discount to keep your subscription. Ignore this unless you genuinely want to stay.
   • Note the exact date your access will end.
6. Click "Confirm Cancellation" or "Cancel Subscription" again to finalize.
   • Take a screenshot of the final confirmation page, which should include your cancellation date and a confirmation number.
7. Check your email within 5 minutes for a cancellation confirmation email from Audiio.
   • Save this email. It is your proof of cancellation.

Pro tip: Perform these steps at least 5 days before your next billing date to avoid being charged. Audiio's system processes cancellations within 24 hours, but you should not cut it too close.

Cancel Audiio if you subscribed through apple app store

If you subscribed via an iPhone, iPad, or Mac using your Apple ID, you must cancel through Apple's App Store, not through Audiio's website.

1. Open the App Store app on your iPhone, iPad, or Mac.
   • On Mac, use the Mac App Store.
2. Tap or click your profile icon in the bottom right corner (iPhone/iPad) or top right (Mac).
   • You should see your Apple ID displayed.
3. Tap or click "Subscriptions".
   • This shows all your active subscriptions across all apps.
4. Locate "Audiio" in the list and tap or click it.
   • You will see your subscription level (for example, "Pro Annual") and the next billing date.
5. Tap or click "Cancel Subscription".
   • Apple will ask you to confirm. You may see options to downgrade instead; ignore these if you want to cancel completely.
6. Confirm the cancellation by tapping "Confirm".
   • You should receive an on-screen confirmation that says "Cancelled" or shows a future end date.
7. Take a screenshot of the confirmation page.
   • Apple will email you a cancellation receipt at the email address linked to your Apple ID.

Warning: Cancelling through the Audiio app itself will not work if you subscribed through the App Store. You must cancel via Apple's system, or your subscription will renew automatically.

Cancel Audiio if you subscribed through google play

If you subscribed on an Android device through Google Play, cancellation happens in the Play Store, not in the Audiio app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions".
   • This may appear as "Manage subscriptions" depending on your Android version.
3. Tap "Subscriptions".
   • You will see a list of all your active subscriptions.
4. Find and tap "Audiio".
   • The subscription details page will show your current plan and next billing date.
5. Tap "Cancel subscription".
   • Google will ask for a reason (optional feedback). You can skip this.
6. Tap "Yes, cancel" or "Confirm" to finalize.
   • The status should change to "Cancelled" immediately.
7. Take a screenshot showing the cancelled status.
   • Google will send a confirmation email to your Google account email address.

Pro tip: Google Play shows your cancellation status in real time. If you see "Cancelled" on the screen, the job is done. You will keep access until the current billing period ends, and you will not be charged again.

What happens after you cancel Audiio

Cancellation does not mean instant loss of access. You deserve to know exactly what to expect in the days after you click cancel.

Your access timeline

After you cancel, Audiio allows you to keep access to the platform and your downloaded music until the end of your current billing period. For example, if you subscribed on the 1st of the month and cancel on the 15th, you can still use Audiio until the end of that month. After that date, the app will no longer load or let you access the music library.

Your downloaded music files remain yours. The licence Audiio gave you to use those tracks in your projects does not expire just because you cancelled your subscription. If you created a YouTube video using a track from Audiio, that video can stay on YouTube permanently with no additional fees or risk.

Your data and account

After cancellation, Stopee advises that you do the following: download any project files or track lists you need, save your invoices for tax records, and take screenshots of your licence history if you use those tracks commercially. Audiio says it may retain your account data for a period to comply with tax and legal obligations, but you should not rely on being able to log back in to retrieve this information later.

If you want to be absolutely certain you have everything you need, export your project data before you click the final cancel button.

Refund policy and when you can claim money back

Audiio's standard policy does not offer refunds for the current billing period. Once you have paid for a month or year, that charge is final, even if you cancel immediately after payment.

When you may be entitled to a refund

However, you have grounds to request a refund in specific circumstances. If Audiio charged you after you cancelled, or if you cancelled before your billing date but were still charged, contact Audiio's support team immediately and request a refund for the erroneous charge. Stopee has seen many cases where Audiio honours these requests once the mistake is documented.

Additionally, if you subscribed during a free trial and were charged without clear notice that the trial was ending, you may dispute the charge with your bank as an unauthorized transaction. Malaysian consumer law requires merchants to make the trial-to-paid conversion crystal clear, and if Audiio failed to do this, a chargeback is justified.

How to request a refund from Audiio

Since Audiio does not list a Malaysian phone number or live chat support in publicly available information, your best approach is email. Look for a "Contact Us" or "Support" page on audiio.com. Send a professional email explaining why you believe you deserve a refund. Include your account email, the charge date, the amount charged, and evidence that you cancelled (your confirmation screenshot or email).

Stopee recommends keeping your email polite and fact-based. Companies are more likely to approve refunds when you explain the situation clearly rather than express frustration. Allow 5 to 7 business days for a response.

Common mistakes that delay or prevent cancellation

It is frustrating when cancellation does not work, and these mistakes are why it happens so often.

Mistake one: cancelling in the wrong place

If you subscribed through Apple App Store or Google Play but try to cancel on Audiio's website, the cancellation will not work. You will log out thinking you are done, but your subscription will renew on schedule because you cancelled in the wrong system. Always cancel where you subscribed: web to web, App Store to App Store, Google Play to Google Play.

Mistake two: not taking screenshots

If Audiio charges you after you cancelled and you have no proof you cancelled, disputing it with your bank becomes much harder. The bank will ask you to prove you took action to stop the charge. A screenshot of your cancellation confirmation is that proof. Take it immediately and save it to your phone or computer.

Mistake three: ignoring the countdown

Audiio tells you the exact date your access will end. Some people ignore this date and assume they can log back in later to download files or check their licence history. You cannot. After that date, your account is locked. Download everything you need before that date arrives.

Mistake four: confusing pause with cancel

Some subscription platforms offer a "pause" feature, which temporarily stops billing but keeps your account ready to resume. Stopping a subscription is different from cancelling it. Make sure you click "Cancel" explicitly, not "Pause". If Audiio offers a pause feature, ignore it unless you genuinely plan to come back.

Before you cancel: a practical checklist

Use this checklist to make sure you are ready to cancel and will not lose anything important.

Do not proceed with cancellation until every item on this list is complete. Stopee knows that five minutes of preparation now saves you hours of frustration later.

Pricing tiers you should know about before you cancel

Understanding what you are paying for helps you decide if cancellation is the right choice, or if a different plan makes more sense.

If you are on a monthly plan, cancellation means you stop paying RM 94 per month. If you are on an annual plan and cancel mid-year, you have paid RM 939 upfront and will not get a refund for the unused months, but you will keep access until the year is up. The Lifetime membership has no recurring charge, so there is nothing to cancel.

When to keep your Audiio subscription instead of cancelling

Cancellation is the right choice for some people, but not everyone. Before you click cancel, consider these reasons to stay subscribed.

Keep Audiio if you create content regularly

If you upload videos, podcast episodes, or other media weekly or monthly, having unlimited music downloads from Audiio is genuinely cheaper than buying individual track licences. One premium track licence can cost RM 50 to RM 200 per track on other platforms. Audiio's annual plan at RM 939 breaks down to RM 78 per month, which pays for itself after just one or two tracks.

Keep Audiio if you use it for client work

if you are a video editor, ad producer, or podcast creator who charges clients, Audiio gives you commercial licensing rights. that means you can use the music in client projects without asking for extra permission. the peace of mind that you are legally covered is worth the subscription cost.

consider a downgrade instead of full cancellation

If your only issue is cost, ask yourself if you could downgrade to a monthly plan instead of cancelling entirely. At RM 94 per month, it might fit your budget better than paying RM 939 upfront for an annual renewal. Stopee often finds that a downgrade to a lower tier solves the problem without losing the service completely.

What to do if Audiio refuses to cancel or keeps charging you

Cancellation should be straightforward, but occasionally Audiio's system glitches or the company refuses to process your cancellation request. Here is what to do.

Step one: confirm the cancellation actually happened

First, log back into your Audiio account and check your subscription status. If it still shows "Active," your cancellation did not register. Go back and repeat the steps, taking screenshots at each stage. Sometimes the system requires you to try twice.

Step two: contact Audiio support with proof

If you cancelled but Audiio still charged you, email Audiio's support team with your cancellation screenshot, the charge receipt, and a clear request for a refund. Give them 7 days to respond. Stopee has seen companies honour refund requests when presented with solid evidence of cancellation followed by a charge.

Step three: escalate to your bank or card issuer

If Audiio ignores your email or refuses the refund, contact your bank or credit card company and request a chargeback or transaction reversal. Tell your bank you cancelled the subscription but were charged anyway. Provide your cancellation screenshot and Audiio's unresponsive support record as evidence. Your bank will investigate and usually reverse the charge within 30 days.

This is not "friendly" to Audiio, but companies understand chargebacks. A single chargeback costs them a fee and administrative headache, so they are motivated to refund you if you go this route.

Why stopee can help you cancel Audiio with confidence

Stopee is built on the idea that cancelling subscriptions should be simple, and when it is not, you deserve expert guidance. Stopee has helped thousands of consumers in Malaysia cancel streaming services, music platforms, software subscriptions, and software-as-a-service products, and we know exactly where the friction points are.

We track which platforms make cancellation hard on purpose, which systems process refunds fairly, and which companies respond to chargebacks. When you use Stopee to guide your cancellation, you are using the same knowledge and checklist that has prevented other consumers from being overcharged or trapped in auto-renewal cycles they did not want.

Stopee saves you time by laying out every step in plain language, and Stopee saves you money by helping you reclaim charges that Audiio should never have made in the first place. If you have questions about your specific situation with Audiio, Stopee is designed to give you straight answers without jargon.

Your next billing date is approaching. Do not wait for the charge to hit your account. Use this guide, take the action steps, and cancel today. Stopee has your back, and you have all the information you need to do this right.

How to reach Audiio if you need support

If you cancel and encounter a problem, or if you need to verify your cancellation was processed, these are your contact options.

Audiio support portal: Visit audiio.com and look for a "Contact," "Support," or "Help" link (usually in the footer). You should be able to submit a support ticket describing your cancellation issue.

Email support: Most creator platforms like Audiio respond to support emails sent from the account email address linked to your subscription. Use the contact form on their website to open a ticket.

In-app help: If you still have access to the Audiio app, look for a help icon or settings menu that may offer direct contact options.

Terms of service: You can find Audiio's full terms and cancellation policy at audiio.com/terms, which may also list current support contact details.

Stopee recommends documenting every communication with Audiio, including the date, time, and contents of emails you send. This documentation becomes vital if you later need to dispute a charge or prove that you made a good-faith cancellation attempt.

Cancelling Audiio does not have to be complicated. Follow this guide, check each step off your list, and you will walk away knowing you have cut off the automatic charges and protected your Malaysian ringgit from unwanted renewal fees. Stopee exists to make this process faster and clearer for you.