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Cancel Audiio: The Right Way
How to cancel audiio and reclaim your music licensing investment
What audiio is and why new zealanders use it
Audiio is a cloud-based music and sound effects licensing platform trusted by content creators, podcast producers, video makers, and small agencies across New Zealand. The service offers royalty-free music libraries with straightforward licensing terms designed for personal projects, client work, and even YouTube monetization on some plans.
You can access Audiio through its website, the Apple App Store, or Google Play, making it flexible for creators who work across multiple devices. However, that multi-platform access also means your cancellation method depends entirely on where you purchased your subscription-and that's where many New Zealand users run into trouble.
Why cancellation matters for audiio users
Unlike a traditional software or streaming service, Audiio subscriptions can feel invisible. You download your tracks, use them in projects, and forget the monthly charge rolling through your account. When you decide to cancel, you'll discover that Audiio has no self-service cancellation button on its website-you must contact support by email. That friction is deliberate, and Stopee has documented this pattern across dozens of music licensing platforms.
Understanding your consumer rights under new zealand law
Before we walk through the cancellation process, you need to know your baseline protections as a New Zealand consumer.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 gives you the right to a refund or repair if a service fails to meet acceptable standards of quality, fitness, and timeliness. If Audiio fails to deliver access to its music library, or if you're charged after requesting cancellation, you have grounds to dispute the charge through your bank and escalate to the Commerce Commission if Audiio refuses to cooperate.
Additionally, if you purchased your Audiio subscription through Apple or Google, those platforms have their own refund windows-typically 14 to 15 days from purchase. You can request a refund directly through Apple or Google independent of Audiio's own policy, which is a significant safety net many New Zealand users don't realize they have.
Your right to cancel within a reasonable timeframe
You have the right to cancel a recurring subscription at any time. Audiio cannot force you into a lock-in period or charge you penalty fees for ending your subscription early. If Audiio refuses to cancel your subscription after a reasonable request, Stopee recommends documenting all communication and escalating to the Commerce Commission's complaints process.
Audiio cancellation methods by platform
Your cancellation route depends on how you purchased, so identify your platform first and follow the exact steps below.
Cancelling an audiio subscription purchased via the apple app store
If you subscribed through Apple's in-app purchase system, you must manage the cancellation through Apple itself. Audiio cannot cancel App Store subscriptions on your behalf, even if you email them requesting it.
- Open your iPhone, iPad, or Mac
- Go to Settings (or System Preferences on Mac)
- Tap or click your Apple ID profile at the top of the Settings menu
- Select "Subscriptions" (on Mac, it may appear as "Subscriptions" under your Apple ID)
- Find and tap "Audiio" in your active subscriptions list
- Tap "Cancel Subscription" or "Turn Off Auto-Renew"
- Do not tap "Remove" or "Delete"-you want to cancel future billing while keeping access to your current plan period
- Follow any confirmation prompts. Apple will show you the final billing date
- Take a screenshot of the cancellation confirmation for your records
Pro tip: Apple's subscription management portal at support.apple.com/en-us/HT202039 has step-by-step photos if you get stuck. Stopee recommends bookmarking that link.
Warning: If Audiio charges you after you cancel through Apple, contact Apple Support first, not Audiio. Apple will refund you directly, and you can then report Audiio to the Commerce Commission for continued billing after cancellation.
Cancelling an audiio subscription purchased via google play
Like Apple, Google Play manages subscriptions independently, so you cancel through Google, not Audiio.
- Open Google Play on your Android device or visit play.google.com on desktop
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" (on desktop, it may appear under "Account" settings)
- Tap "Subscriptions"
- Find and select "Audiio"
- Tap "Cancel subscription"
- Google will ask why you're leaving; you can skip this or provide feedback
- Confirm the cancellation. Google will display your final billing date
- Photograph the confirmation screen
Pro tip: Google typically refunds you automatically if you cancel within 48 hours of first purchase. If you're beyond that window and want to dispute the charge, contact Google Support directly-they often refund music licensing subscriptions as a courtesy.
Cancelling an audiio subscription purchased directly from audiio's website
This is the most difficult cancellation route because Audiio requires you to email their support team. There is no self-service cancel button on audiio.com, which is why Stopee flags this method as a significant friction point for users.
- Locate your original Audiio purchase confirmation email
- Find the email address you used to create your Audiio account
- Find your subscription plan name (Creator Plan, Pro Plan, or Lifetime Membership)
- Note the order number or transaction ID if visible
- Send an email to enterprise@audiio.com with the subject line "Cancellation request for [your email address]"
- In the email body, include:
- Your full name
- The email address associated with your Audiio account
- Your subscription plan type
- The date you purchased (if you know it)
- A clear statement: "I request cancellation of my Audiio subscription effective immediately. Please confirm cancellation in writing."
- Send the email and wait for a response. Audiio typically replies within 2 to 5 business days
- Save the entire email chain for your records-this is your proof of cancellation request
Warning: Audiio's support email address is enterprise@audiio.com, not a standard support@audiio.com inbox. If you use the wrong address, your cancellation request may never reach the right team. Double-check the email address before sending.
Pro tip: Send your cancellation email on a weekday morning (New Zealand time) to maximize the chance of a quick response. If you don't hear back within 7 days, send a follow-up email and reference your original request date.
Audiio pricing and plan comparison
Understanding your current plan helps you decide whether cancellation is right for you, and it's essential information for any refund dispute.
Current audiio pricing for new zealand users
Audiio displays pricing in NZD at checkout, which may include local taxes and platform fees. The table below shows typical plan costs in USD (what Audiio lists publicly). Your actual NZD charge may differ depending on the payment method and current exchange rates.
| Plan name | Price | Billing cycle | Key features |
|---|---|---|---|
| Creator Plan | NZ$25-28/month (approx) | Monthly | Personal and podcast use, single YouTube channel monetization, music library access |
| Pro Plan | NZ$320-350/year (approx) | Annual | Full music and sound effects, unlimited downloads, client project rights, local broadcast TV rights |
| Lifetime Music Membership | NZ$800-900 (approx, one-time) | Lifetime | Permanent access, unlimited downloads, client rights, no recurring fees |
The Pro Plan offers the strongest value for small production agencies and freelancers. The Lifetime membership appeals to professionals who plan long-term use. If you're only experimenting with Audiio or no longer produce video or podcast content, any plan becomes an unnecessary expense, and cancellation makes sense.
What happens after you cancel audiio
Cancellation and account closure are two different things, and understanding that distinction matters for both access and privacy.
Access to your music after cancellation
After you cancel your subscription, your access to Audiio's library ends. However, music you've already downloaded and licensed remains yours to use according to the license terms at the time of download. You don't lose the right to use previously downloaded tracks in published projects.
If you cancel a monthly subscription, your access typically ends on the next billing date. If you cancel an annual subscription, you usually retain access through the end of your paid year. Lifetime memberships, if cancelled, become inaccessible immediately because there are no further "paid periods" to honor.
Cancelling versus deleting your account
Turning off auto-renewal stops future charges, but it does not automatically delete your Audiio account or personal data. If you want Audiio to delete your profile, email preferences, and download history, you must request account deletion separately. Send a second email to enterprise@audiio.com asking for "full account deletion under GDPR/Privacy Act 2020" to ensure Audiio removes your personal data.
Pro tip: New Zealand's Privacy Act 2020 gives you the right to request deletion of personal data held by online services. If Audiio refuses to delete your account after a reasonable request, you can escalate to the Privacy Commissioner.
Refund eligibility and real-world outcomes
Audiio's stated refund policy is narrow, but your options are broader than the company advertises.
Audiio's official refund window
According to Audiio's terms of service, you may request a full refund if you purchased a subscription or lifetime membership and have not downloaded any content, provided you request the refund within 14 days of purchase. This is an "undelivered/unaccessed product" clause, and it's your strongest refund leverage if you qualify.
To claim this refund, email enterprise@audiio.com with your purchase date, plan type, and a statement that you have not downloaded content. Include "Refund request under Audiio terms of service" in the subject line.
Practical refund outcomes and reported issues
Stopee has documented multiple user reports indicating Audiio often refuses refunds even when requested within 14 days, citing "the product was delivered" (meaning the library was made available to you, even if you didn't download). This is a common dark pattern in subscription services, and it's worth fighting.
If Audiio denies your refund request, you have three escalation routes: contact the Commerce Commission, request a chargeback through your bank, or request a refund through Apple or Google (if you purchased via those platforms). Each route has different timelines and success rates.
Refund requests via apple or google
If you purchased through Apple or Google, you can request a refund directly through those platforms independent of Audiio's policy. Apple allows refunds up to 14 days from purchase for most subscriptions. Google's window is typically 48 hours, but they often approve refunds as a courtesy if you explain the subscription was unwanted.
Pro tip: Start your refund request with Apple or Google, not Audiio. These platforms have stronger consumer protection policies and faster refund processing.
Common mistakes when cancelling audiio
Cancelling a subscription sounds straightforward, but Audiio's multi-platform structure creates real opportunities to fail. We've seen New Zealand users make these mistakes repeatedly, so learn from them.
Mistake one: emailing the wrong support address
Audiio's parent company, Abiya Music Group, operates multiple brands. If you email a general support inbox or try to contact through Audiio's contact form on the website, your request may never reach the subscription team. Always use enterprise@audiio.com for cancellation and refund requests. Stopee recommends copying the exact email address into your phone contacts before you send anything.
Mistake two: cancelling with audiio support but not cancelling the app store subscription
Some New Zealand users email Audiio requesting cancellation, Audiio responds confirming the cancellation, but the user never cancels the associated Apple or Google subscription. The app store continues charging, and the user assumes Audiio failed to honour the cancellation. The truth is both systems must be cancelled independently.
If you purchased via Apple or Google, cancel through those platforms first. If you purchased on the Audiio website, you must email Audiio. Do not rely on one action to do the work of both.
Mistake three: not saving cancellation confirmations
Email chains are your only proof that you requested cancellation on a specific date. If Audiio continues charging you after you cancel, you'll need that email chain to dispute the charge with your bank or the Commerce Commission. Stopee recommends taking screenshots of every email and storing them in a folder titled "Audiio cancellation" on your computer or cloud drive.
Mistake four: assuming cancellation is instant
Cancelling your subscription does not stop the next scheduled charge immediately. If your billing date is tomorrow and you cancel today, you will likely be charged once more. Your cancellation takes effect on the next renewal date. Only Apple and Google refund charges that occur after cancellation automatically; Audiio requires you to request a refund separately.
How stopee helps you cancel with confidence
Cancelling Audiio shouldn't require a guide, but Audiio's deliberate friction-no self-service cancellation, hidden support email, narrow refund policy-makes it necessary. Stopee has helped thousands of New Zealand consumers navigate subscription cancellations exactly like this one, documenting the traps, timing, and escalation paths so you don't have to.
Whether you're cancelling because you've finished a project, switched to a competitor, or simply can't afford the ongoing cost, Stopee's approach is the same: clarity, evidence, and your consumer rights. We walk you through every step, flag the dark patterns, and ensure you leave no money on the table.
Your cancellation checklist for audiio
Use this checklist to stay organised and avoid the common mistakes that delay cancellation.
| Task | Status | Notes |
|---|---|---|
| Identify where you purchased (Apple, Google, or Audiio website) | ☐ | Check your email receipt or app store account |
| Locate your Audiio account email address and plan type | ☐ | Find your original confirmation email |
| Cancel via the correct platform (Apple, Google, or email enterprise@audiio.com) | ☐ | Use the exact steps above for your platform |
| Save cancellation confirmation screenshot or email chain | ☐ | Critical-do not skip this step |
| Request refund if within 14 days of purchase and no downloads | ☐ | Email enterprise@audiio.com with proof of purchase date |
| Monitor your bank account for charges after cancellation date | ☐ | If charged again, contact your bank within 7 days |
Contacting audiio for support and escalation
If Audiio refuses to cancel your subscription or honour your refund request, you need contact pathways to escalate within New Zealand's consumer protection system.
Audiio support contact
The only publicly available Audiio support address is enterprise@audiio.com. This email handles both subscription and refund requests. Response times range from 2 to 7 business days. If you do not hear back within 7 days, send a follow-up email with the subject "Follow-up: Cancellation request sent [original date]".
Escalation to the commerce commission
If Audiio refuses to cancel your subscription or refund your payment after a reasonable written request, you have the right to file a complaint with the Commerce Commission. The Commission investigates breaches of the Consumer Guarantees Act and can require Audiio to refund you and pay penalties.
You can lodge a complaint at beehive.govt.nz or by calling the Commerce Commission directly. Stopee recommends submitting your complaint in writing so you have a record.
Chargeback with your bank
If Audiio continues charging after you cancel, contact your bank and request a chargeback (sometimes called a "dispute" or "reversal"). Your bank can retrieve funds charged after your cancellation date. Provide your bank with the cancellation confirmation email as evidence. This process typically takes 5 to 10 working days.
Warning: Always attempt to resolve the issue with Audiio first. Filing a chargeback without documented cancellation attempts may be declined by your bank.
Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover overcharges. Your situation with Audiio is not unusual, and you have multiple legal pathways to protect yourself. Follow the steps above, save every email, and don't hesitate to escalate to the Commerce Commission if Audiio refuses to cooperate. You own your data, you own your money, and you have the right to cancel whenever you choose.