Manage Audiomack

How to cancel audiomack in new zealand and protect your rights

What is audiomack and why you might want to cancel

Audiomack is a music streaming and discovery platform where listeners stream tracks and creators upload their work. The service operates on both free and paid tiers, offering ad-free listening, offline downloads and creator tools depending on your subscription level.

You might decide to cancel for several reasons: you've found a better streaming service, you're not using the platform regularly, or the cost no longer fits your budget. Whatever your reason, Stopee is here to guide you through the cancellation process step by step and make sure you understand your consumer rights in New Zealand.

Free tier versus paid subscriptions

Audiomack's free tier lets you stream music with ads and create playlists. The paid Premium subscription removes ads and unlocks offline listening on most devices. If you only use the free tier, you have nothing to cancel and no fees to worry about.

If you subscribe to Premium, you pay a monthly charge that renews automatically unless you cancel before the next billing date. That's where cancellation becomes important.

Why new zealand consumers should read this guide

Audiomack operates from the United States and does not publish a New Zealand customer service address. Cancellations happen online only, and refunds are restricted under Audiomack's standard terms. However, your consumer rights under New Zealand law (particularly the Consumer Guarantees Act 1993) may override some of those restrictions.

Stopee has helped thousands of New Zealand consumers navigate subscription cancellations and recover unfair charges. This guide arms you with both the cancellation steps and your legal protections.

Your consumer rights in new zealand

New Zealand law protects you as a consumer, even when dealing with overseas companies like Audiomack.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, goods and services supplied to you must be of acceptable quality, fit for purpose and delivered within a reasonable time. If Audiomack fails to deliver the service you paid for (for example, if the app crashes repeatedly or offline downloads do not work), you may have grounds to claim a refund or compensation.

These rights apply regardless of what Audiomack's terms of service say. If the company refuses to help, you can escalate to the Commerce Commission or seek advice from a free consumer advocacy service.

Fair trading act and unfair contract terms

The Fair Trading Act 1986 prevents businesses from using misleading or deceptive conduct. If Audiomack made false claims about features, availability in New Zealand, or refund policies, you have recourse. Unfair contract terms (such as "no refunds under any circumstance") can be challenged.

Keep this in mind when you contact Audiomack support: you are not simply bound by their terms. You have statutory rights that apply on top of any contractual agreement.

How to cancel audiomack on the web

Cancelling via the Audiomack website is the most direct method and typically takes under two minutes.

Step-by-step web cancellation

1. Visit audiomack.com and log in with your email and password.
2. Click your profile icon in the top right corner and select Account Settings or Manage Subscriptions.
3. Scroll to the Subscriptions section and find your active Premium plan.
4. Click Cancel Subscription and confirm your choice (Audiomack may ask why you are leaving).
5. You will see a confirmation message. Save or screenshot this confirmation for your records.
6. Your subscription remains active until the end of your current billing cycle, then it will not auto-renew.

What to do after web cancellation

Pro tip: Check your email inbox for a cancellation confirmation from Audiomack within 24 hours. If you do not receive one, return to your account settings and verify the subscription shows "Cancelled" or "Expires on [date]". Do not assume the cancellation went through silently.

Note your cancellation date and the final billing date. You can continue using Premium features until the end of that billing period. After that date, you revert to the free tier automatically.

How to cancel audiomack on mobile (iOS and android)

If you subscribed through your phone's app store rather than the Audiomack website, you must cancel through that platform, not through Audiomack directly.

Cancellation steps for iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select Subscriptions.
3. Find Audiomack in the list and tap it.
4. Tap Cancel Subscription or Delete (wording varies by iOS version).
5. Apple will ask for confirmation; tap Confirm or Yes.
6. You will see "Expires on [date]". Your subscription ends on that date.

Warning: Do not uninstall the Audiomack app thinking that cancels your subscription. Uninstalling does nothing; the subscription continues to charge until you cancel through Settings.

Cancellation steps for android (Google play store)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Audiomack and tap it.
6. Tap Cancel subscription and select your reason for cancelling (optional).
7. Tap Yes, cancel to confirm.

Pro tip: Google Play shows your cancellation status immediately. Look for "Expires on [date]" or "Cancelled" in your subscription details to confirm it worked.

Important: audiomack cannot process app store refunds

If you subscribed via Apple or Google, Audiomack cannot cancel or refund your purchase directly. The app stores handle all payments and refunds through their own systems. This is why you cancel through Settings or Play Store, not through the Audiomack app itself.

What happens after you cancel audiomack

Cancellation does not mean instant loss of access. Understanding the timeline helps you avoid unexpected charges and plan your next streaming service.

Your subscription expiry and access timeline

Once you cancel, your paid subscription remains active until the end of your current billing cycle. This date appears in your account settings and in your cancellation confirmation email. You keep Premium features (ad-free listening, offline downloads, enhanced quality) during this entire period.

On the expiry date, Audiomack automatically converts your account to the free tier. You will no longer be charged, and you do not need to do anything else. Your account, playlists and any uploaded tracks remain on the platform unless you delete them.

What happens to your content and playlists

Cancelling your subscription does not delete your account or your music. Your playlists, follower list and any tracks you uploaded stay in place and remain associated with your account. If you are a creator using Audiomack's monetisation programme, cancellation does not affect your earnings; it only removes the paid subscriber benefits like ad-free listening.

If you want to delete your account entirely (removing all your data and uploaded content), you must contact Audiomack support separately. This is a different action from cancelling your subscription.

When free-tier features might be limited

The free tier of Audiomack includes streaming and playlist creation, but some features (offline downloads, high audio quality, ad-free experience) are exclusive to paid subscriptions. After your Premium period expires, these features will no longer be available, but basic streaming continues.

Will you get a refund from audiomack

Refund policies vary depending on how and where you subscribed. Stopee recommends understanding your eligibility before you cancel.

Refunds for web subscriptions (Audiomack website)

Audiomack's standard terms state that no refunds or credits are issued for partial subscription periods. If you cancel mid-cycle, you forfeit the unused portion of your payment. The company does not offer pro-rata refunds automatically.

However, you can request an exception by contacting Audiomack support and explaining your situation. If the service was faulty, failed to work as advertised, or you have evidence of unfair terms, your request carries more weight. Stopee recommends being specific: describe what went wrong, when it happened and what you expect as resolution.

Refunds for iOS (App store) subscriptions

Apple handles all refunds for App Store purchases, not Audiomack. Audiomack cannot issue refunds for subscriptions bought through Apple. You must request a refund directly from Apple through one of these methods:

• Visit reportaproblem.apple.com, sign in with your Apple ID, find your Audiomack charge and request a refund.
• Open Settings on your iPhone, tap your name, select iTunes & App Stores, tap your Apple ID, choose View Apple ID, go to Purchase History, find Audiomack and tap Report a Problem.
• Contact Apple Support directly via their website or phone.

Apple typically refunds charges within 5 to 7 business days if approved. You are most likely to succeed if you request a refund within 14 days of the charge and explain why the service did not meet your expectations.

Refunds for android (Google play) subscriptions

Google Play processes refunds for Android subscriptions. To request one, open the Google Play Store, go to your subscription for Audiomack, tap the menu icon and select Report a problem. Explain why you want a refund and submit.

You can also visit support.google.com/play and navigate to Subscriptions > Refunds. Google typically approves refunds requested within 48 hours of purchase, though they may honour requests beyond that window if you have a valid reason.

Statutory refund rights under new zealand law

Even if Audiomack or Apple or Google refuses a refund under their policies, New Zealand consumer law may protect you. If the service was faulty, did not work as described or caused financial loss, you can pursue a refund or compensation under the Consumer Guarantees Act.

Document everything: screenshots of charges, emails with support, dates when the service failed. If you need help, contact the Commerce Commission or a free legal advice service in New Zealand.

Audiomack pricing in new zealand

Audiomack does not publish an official New Zealand dollar pricing list. Prices vary by platform and may be displayed in USD or converted at checkout.

Pricing overview

Pro tip: Before you purchase or cancel, check your App Store or Play Store listing to see the exact NZD price you will be charged. Currency conversion happens at checkout, and rates fluctuate.

Common mistakes when cancelling audiomack

Cancellation can feel stressful when charges keep appearing in your account. Here are the mistakes we see most often, and how to avoid them.

Mistake 1: thinking uninstalling the app cancels your subscription

Deleting the Audiomack app does nothing to your subscription. The app is separate from your account and billing. You can uninstall it and still be charged every month. Always cancel through Settings (iOS) or Play Store (Android), or through your Audiomack account on the website.

Mistake 2: cancelling on the wrong platform

If you subscribed via the App Store, do not try to cancel through the Audiomack website. These are separate billing systems. You must cancel where you subscribed. Check your bank or credit card statement to see which platform charged you, then cancel there.

Mistake 3: not saving your cancellation confirmation

Screenshot or save your cancellation confirmation email. If Audiomack charges you again after cancellation, you need proof that you cancelled. This confirmation is your protection and evidence for disputes.

Mistake 4: cancelling but forgetting to check the expiry date

After cancellation, your subscription is still active until the billing cycle ends. Mark that end date on your calendar. If you do not see the charge stop by that date, contact support immediately with your confirmation.

Mistake 5: not checking if you are eligible for a refund first

Before you cancel, ask yourself: Is the service faulty? Did it not work as advertised? Was I charged incorrectly? If the answer is yes to any of these, request a refund or exception before cancelling. Once you cancel, you lose leverage for negotiation.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself.

How stopee helps you cancel and stay protected

Cancelling a subscription sounds simple, but companies like Audiomack often make it deliberately hard. Dark patterns (hidden cancel buttons, auto-renewals, buried settings) trap millions of consumers into unwanted charges every year. Stopee is built to help you break free.

At Stopee, we track cancellation processes across hundreds of services, document the exact steps, warn about pitfalls and arm you with your consumer rights. We also help you draft complaint letters, track your refund claims and escalate to regulators if the company refuses to budge.

If you cancel through Stopee, we send you email reminders to verify your cancellation actually went through, flag any rogue charges and provide templates for follow-up messages. Stopee has helped thousands of consumers recover hundreds of thousands of dollars in wrongful charges and unfair subscriptions.

Contact and escalation details for audiomack

If Audiomack refuses to help after cancellation or denies a refund you believe you are owed, escalation may be necessary.

Official support channels

Audiomack operates from the United States and does not publish a New Zealand postal address for consumer complaints. Your options are:

• In-app or website support: Log into your Audiomack account and use the Help or Support menu to submit a ticket. Response times vary (typically 3 to 7 days).
• Email: Check the Audiomack Help Centre for a support email address. Save all correspondence.

New zealand regulatory escalation

If Audiomack ignores your complaint or refuses to honour your consumer rights, escalate to:

• Commerce Commission Consumer Hotline: 0800 943 600 (free). The Commerce Commission enforces fair trading and consumer protection laws in New Zealand. You can file a complaint about misleading conduct, unfair terms or breach of the Consumer Guarantees Act.
• Disputes Tribunal: If the amount in dispute is under NZ$15,000, you can file a claim through your local Disputes Tribunal. This is free or low-cost and does not require a lawyer.
• Community Law: Free legal advice services in major New Zealand cities can help you draft complaint letters or understand your rights.

Keep all emails, screenshots and cancellation confirmations. These are your evidence. Stopee can help you organize this material and create a formal complaint if needed.

Summary: take control of your audiomack subscription

Cancelling Audiomack is quick and free when you know the steps. The process differs slightly depending on whether you subscribed via the website, Apple App Store or Google Play Store, but all three methods are straightforward.

What matters most is protecting yourself: cancel through the correct platform, save your confirmation, verify the cancellation worked and check your next statement to ensure the charge stopped. If Audiomack fails to honour your cancellation or refuses a refund you are entitled to, New Zealand law is on your side.

You have consumer rights under the Consumer Guarantees Act and Fair Trading Act, even though Audiomack is overseas. Do not accept blanket refusals; escalate to the Commerce Commission if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Visit Stopee today to cancel with confidence, track your refund and get step-by-step support every step of the way. Your money, your choice.