Manage Audiomack

How to cancel audiomack premium in the philippines and avoid double charges

What audiomack is and why you might want to cancel

Audiomack is a music-streaming app available across the Philippines that offers a free ad-supported tier and a premium paid upgrade called Audiomack+. You can stream millions of songs, create playlists, and discover new artists without paying a single peso-but the free version comes with ads between tracks and limited offline downloads. The paid upgrade removes those interruptions and unlocks full offline access.

The subscription plans and what you actually pay

Audiomack keeps pricing simple and affordable in the Philippine market. The monthly Premium subscription costs ₱65.00 per month and includes ad-free listening, unlimited downloads, and higher-quality streaming. If you only need short-term premium access-say, for a weekend trip-you can buy the Day Pass for ₱9.00, which gives you 24 hours of premium features.

That ₱65 monthly rate is genuinely cheaper than most competitors in your region. Spotify Premium starts at ₱149 per month, Apple Music at ₱169, and Deezer at ₱129. For listeners who want affordable premium music without a long-term lock-in, Audiomack has real appeal. But if your listening habits have changed, your budget is tighter, or you've switched to a different app, cancelling before the next charge hits is essential.

How audiomack works in the philippines

Audiomack operates in the Philippines as a web-based and mobile service. You can access it through the official Audiomack website, the iOS app (available on the App Store), and the Android app (available on Google Play). The service displays all prices in Philippine pesos, so there's no currency conversion shock when you check your account.

The important thing to understand is this: where you started your subscription determines where you cancel it. That split between web, App Store, and Google Play billing is where many users get confused. If you subscribed on the Audiomack website, you cancel on the website. If you signed up through Apple, you cancel through the App Store. If you used Google Play, you cancel there. Cancelling in the wrong place is the number-one reason people get charged again after thinking they've quit.

Your consumer rights when cancelling in the philippines

As a consumer in the Philippines, you have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394). This law requires that companies give you clear, upfront information about subscription terms, renewal dates, and cancellation procedures. Audiomack must make cancellation as easy as sign-up-if it doesn't, that's a breach of your consumer rights.

Under the Consumer Act, you have the right to cancel any recurring subscription before the next billing date and should not be charged again. If Audiomack bills you after you've cancelled, you can request a refund and report the company to the Department of Trade and Industry (DTI) if they refuse. Most importantly, you do not owe Audiomack a reason to cancel-you have the right to simply walk away.

Keep all cancellation confirmations, billing emails, and screenshots of your account status. These are your proof if a dispute arises. Stopee recommends taking screenshots of every step because they become your evidence if you need to escalate a complaint to DTI consumer protection officers.

Step-by-step cancellation methods for each platform

The cancellation process differs slightly depending on whether you subscribed through the Audiomack website, Apple App Store, or Google Play. Follow the exact steps for your platform to avoid missed cancellations and unexpected charges.

Cancel if you subscribed on the audiomack website

This is the cleanest cancellation route because you're cancelling directly through Audiomack's own billing system. The website path is straightforward and usually takes fewer than five minutes.

1. Open a web browser on your phone or computer and go to audiomack.com
2. Sign in to your account using your email and password
   • If you've forgotten your password, use the "Forgot password" link to reset it
3. Navigate to your account settings or profile menu (usually in the top-right corner)
4. Look for "Subscriptions," "Billing," or "Manage Subscriptions"
5. Select your active Audiomack+ Premium subscription
6. Choose the option to cancel, pause, or downgrade your subscription
   • Read the cancellation confirmation carefully to confirm your current plan will end
7. Follow any additional prompts to confirm your cancellation
8. Take a screenshot of the final confirmation page that states your subscription has been cancelled and when it expires
9. Check your email for a cancellation confirmation-Audiomack should send one within a few minutes

Pro tip: Note the exact date your subscription ends. You can still use Audiomack+ until midnight on that final day, then it reverts to the free tier automatically. Write that date in your calendar so you're not surprised when ads return.

Cancel if you subscribed through apple app store

If you started your subscription on your iPhone or iPad through Apple, you must cancel through Apple's system, not inside the Audiomack app. Apple handles all the billing, so Audiomack can't cancel it for you.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap the profile icon in the top-right corner (your account picture or initials)
3. Tap "Subscriptions"
4. Find and tap "Audiomack" in your active subscriptions list
5. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Upgrade" or "Renew," the subscription may have already expired; check if you need to cancel
6. Confirm your cancellation and review the final date you'll have access
7. Take a screenshot showing the subscription status has changed to "Expires on [date]"
8. Look for a confirmation email from Apple confirming the cancellation

Warning: Some users try to delete the Audiomack app thinking that stops charges. It doesn't. You must cancel the subscription through the App Store, not by uninstalling the app. Deleting Audiomack will only remove the app from your phone-your subscription will renew anyway.

Cancel if you subscribed through google play

If you signed up via Android through Google Play, your subscription lives in Google's system. You cancel it there, not inside the Audiomack app.

1. Open the Google Play app on your Android phone
2. Tap the profile icon in the top-right corner
3. Select "Manage subscriptions" or "Subscriptions"
4. Find "Audiomack" in your list of active subscriptions
5. Tap "Audiomack" to open the subscription details
6. Tap "Cancel subscription" at the bottom of the screen
7. Choose your reason for cancelling (optional) and confirm
   • Google will show you the exact date your access ends
8. Screenshot the confirmation page and watch for an email from Google confirming the cancellation

Pro tip: Google sometimes offers a discounted renewal rate when you attempt to cancel. If you're hesitant about fully quitting, pausing the subscription for a month or two might be cheaper than paying the full ₱65. But only do this if you genuinely plan to return-cancelling is always the clearer choice if you've moved on.

What to do immediately after you've cancelled

Cancelling is one thing; staying cancelled is another. The first hours and days after cancellation are critical-use them to protect yourself and gather evidence.

Secure your proof and downloaded content

Right after you cancel, download or screenshot everything that proves the cancellation happened. Take three screenshots: your account settings showing the subscription status, the cancellation confirmation page, and the confirmation email from Audiomack, Apple, or Google. Store these in a secure folder on your phone or in cloud storage (Google Drive, OneDrive, or Dropbox). If Audiomack charges you again by mistake, these screenshots are your evidence.

If you had offline downloads saved in Audiomack during your paid period, download anything you want to keep permanently. Once your subscription expires, you lose access to those downloaded tracks. Export playlists, note artist names, or save track lists to a notes app-anything that lets you recreate your music collection elsewhere if needed.

Monitor your card for unexpected charges

Check your credit card or mobile bill on the day your subscription was supposed to renew. Most subscription apps charge at midnight on the renewal date, but some charge a few hours before or after. If you see a charge for ₱65 (or any Audiomack-related amount) after you've cancelled, your cancellation didn't stick.

If an unexpected charge appears, act fast. Most card issuers in the Philippines allow you to dispute a charge within 60 days of the transaction. Report the charge immediately and show your cancellation screenshots as evidence that you cancelled before the renewal date. Stopee strongly recommends keeping those screenshots for at least 90 days after cancellation, just in case.

How to claim a refund if audiomack charges you after cancellation

Sometimes cancellations fail silently, and you don't notice until the charge appears on your bill. If that happens, you have options.

Request a refund directly from audiomack

Contact Audiomack's support team through their Help Center at audiomack.zendesk.com. Explain that you cancelled your subscription before the renewal date but were charged anyway. Provide the date you cancelled, your cancellation confirmation screenshot, and the date of the unwanted charge. Most support teams refund these accidental charges within 3 to 5 business days.

Dispute the charge with your card issuer

If Audiomack doesn't refund you within 7 business days, or if they refuse, contact your bank or credit card company. In the Philippines, Bangko Sentral ng Pilipinas (BSP) regulations require banks to investigate disputed charges. File a dispute claiming you cancelled before the charge date and provide all screenshots and confirmation emails. Your bank will typically investigate within 30 days and either reverse the charge or ask Audiomack for proof that the subscription was active.

Escalate to the department of trade and industry (DTI)

If your bank and Audiomack both refuse to help, file a formal complaint with the DTI through their Consumer Complaint Action Center (CCAC). The Consumer Act of the Philippines gives you the right to pursue this. Provide documentation showing that you cancelled, that you were charged, and that Audiomack refused a refund. Stopee has helped thousands of consumers recover unwanted charges through DTI escalation.

Common mistakes that lead to failed cancellations

It's frustrating when you think you've cancelled but the charge still comes through. These mistakes happen to thoughtful, careful people-you're not alone if it happens to you.

Mistake 1: Cancelling inside the Audiomack app instead of at the source. If you subscribed through Apple or Google, clicking a "manage subscription" link inside the Audiomack app usually just opens your phone's app store settings-which is good. But some users think tapping "unsubscribe" in the app itself actually cancels the subscription. It doesn't. Always cancel in the app store where you originally subscribed.

Mistake 2: Assuming the free tier countdown means your subscription will end. Audiomack shows a "day counter" on the free tier in some regions. This is not your subscription expiry date. That countdown is just a reminder; your subscription renews on its own billing cycle date, not based on that counter. Always check your actual renewal date in your account settings.

Mistake 3: Cancelling too late in the month. If your subscription renews on the 15th and you cancel on the 16th, you've already been charged for the next month. The "grace period" for cancellation is before your renewal date, not after. Check your renewal date now-if it's within the next 48 hours, cancel today.

Mistake 4: Not taking a screenshot of the confirmation. You can't argue that you cancelled if you have no proof. The cancellation confirmation email is your receipt. If that email gets buried or deleted, your screenshot of the confirmation page proves you cancelled. Keep these for 90 days minimum.

Mistake 5: Relying on a cancellation request email as final proof. Some people email Audiomack support asking to cancel, receive a reply saying "cancellation requested," and assume it's done. Support tickets are slower than real-time cancellations. Always cancel through the official app or website account settings, then follow up with support only if something goes wrong. That way, cancellation is instant and verifiable.

Your pre-cancellation checklist

Before you tap that final "cancel" button, run through this quick checklist. It takes three minutes and prevents most post-cancellation problems.

• Write down your exact renewal date (check your account settings now)
• Screenshot your current plan, billing date, and payment method
• Note the email address associated with your Audiomack account
• Download or save any offline tracks you want to keep
• Export or screenshot your playlist names and artist collections
• Confirm which platform you used to subscribe (website, Apple, or Google)
• Open that platform now (not the Audiomack app) and navigate to subscriptions
• Confirm Audiomack appears in your active subscriptions
• Have your phone or computer ready to take a final screenshot
• Cancel and immediately screenshot the confirmation page

Should you cancel or downgrade instead

Cancellation isn't your only option. If you like Audiomack but the ₱65 monthly fee is too steep right now, consider downgrading to the free tier instead of fully cancelling. You'll lose the ad-free experience and offline downloads, but your account stays active. When your budget improves, you can upgrade again with just a few taps.

That said, if you've switched to Spotify, Apple Music, or YouTube Music and won't use Audiomack again, full cancellation is cleaner. You free yourself from the subscription entirely, and there's no chance of accidental charges. Stopee recommends full cancellation for anyone who genuinely doesn't plan to return within the next three months.

Comparing audiomack to similar music services in the philippines

If you're cancelling Audiomack because you've found a better fit, here's how it stacks up against competitors in your region. Each service has different strengths, so the "best" choice depends on what you value most.

Contact information and consumer escalation

If your cancellation doesn't work or Audiomack refuses a refund, you have places to escalate your complaint in the Philippines. Stopee always recommends keeping records of every communication before you reach out to authorities, but these agencies exist to protect you.

Audiomack support channels

Audiomack's support team operates primarily through their Help Center at audiomack.zendesk.com. They do not maintain a local Philippine office; all support queries are routed to their U.S. headquarters in New York. Support response times vary (typically 2 to 7 business days), so be patient but persistent. Include your account email, the date you cancelled, and your cancellation screenshot in every message.

Philippine consumer protection authorities

If Audiomack does not respond within 14 days or refuses to help, file a formal complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Complaint Action Center accepts complaints about unfair billing practices and subscription traps. You can file online through dti.gov.ph or visit your nearest DTI regional office in person.

The Consumer Act of the Philippines (Republic Act No. 7394) requires all companies-including digital services like Audiomack-to honour cancellations made before the renewal date. If Audiomack charges you after you've cancelled, that's a violation of consumer law, and the DTI can compel them to refund you.

Your bank or payment provider

If you paid by credit card, debit card, or mobile payment provider (GCash, PayMaya, etc.), contact your card issuer immediately if an unwanted charge appears. Your bank's dispute resolution process is usually faster than contacting Audiomack or DTI. Most Philippine banks process disputes within 30 to 60 days.

Final thoughts on cancelling audiomack

Cancelling a subscription should be as simple as starting one-and in most cases, your Audiomack cancellation will go smoothly if you follow the correct platform-specific steps. The ₱65 monthly fee is genuinely affordable, but if it's no longer serving you, there's no shame in moving on. You have legal rights as a consumer in the Philippines, and those rights protect you even when dealing with companies based overseas.

Take screenshots, note your renewal date, and cancel through the exact platform where you subscribed. If Audiomack charges you again by mistake, that's on them-not you-and you have clear legal grounds to request a refund. Stopee has helped thousands of consumers cancel difficult subscriptions and recover unwanted charges by staying organized, knowing their rights, and escalating confidently when companies refuse to cooperate. Your cancellation will go smoothly because you now know exactly what to do.