Manage Artlist

How to cancel artlist and reclaim your creative budget in the philippines

What artlist is and why you might want to cancel

Artlist is a subscription service built for creators who need royalty-free music, sound effects, and AI-powered video tools without buying individual licenses. If you are a YouTuber, freelancer, video editor, or small production team in the Philippines, you have probably used Artlist to speed up projects. The service runs on auto-renewal, which means charges keep hitting your BPI, BDO, UnionBank, GCash, or Maya account every month or year unless you cancel before the next billing date.

What you are paying for at artlist

Artlist pricing is displayed in US dollars, so your actual charge in pesos depends on your bank's conversion rate. The service offers AI credit bundles for voiceovers, video generation, and image creation, plus access to a library of music and sound effects.

If you signed up for a short project, freelance gig, or client work and no longer need the service, you should cancel as soon as you finish. Waiting until the last day before your billing date is risky because customer support can be slow to respond.

Why cancelling artlist matters in the philippines

Many Filipino users find Artlist's cancellation process frustrating because there is no live chat, no public phone support, and the settings are buried inside account menus. Stopee recommends checking your next billing date right now, before you forget. If charges continue after you thought you cancelled, tracking down proof becomes much harder later.

Your consumer rights under philippine law

The Republic Act No. 7394, also known as the Consumer Act of the Philippines, protects you when services charge your payment method without your consent or after you have cancelled. This law requires companies to honor cancellation requests and stop charging you within a reasonable timeframe.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines, you have the right to cancel a subscription at any time, and the service provider must stop charging you after your cancellation takes effect. If Artlist continues to charge you after you have submitted a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) or dispute the charges with your bank or payment provider.

Pro tip: Save all cancellation confirmations, email receipts, and screenshots. If you need to file a DTI complaint or dispute a charge with your bank, these documents prove you cancelled and when.

How to escalate if artlist refuses to cancel

If Artlist does not honor your cancellation request or continues charging you after 7 days, you can report the company to the DTI Consumer Hotline at 1388 (toll-free) or file a complaint at www.dti.gov.ph. Have your account email, billing statement, and cancellation request email ready when you contact them.

How to cancel artlist on the web

If you subscribed directly through the Artlist website using your credit card or debit card, cancel through the web account dashboard.

1. Open www.artlist.io and sign in with your email and password.
   • If you have forgotten your password, click "Forgot password" and follow the reset email.
2. Click your avatar icon in the top right corner of the page.
   • Look for a circular profile icon or initial letter in the top right corner.
3. Select "My account" or "Account settings" from the dropdown menu.
   • The menu may appear below your avatar name.
4. Click "Billing" in the left sidebar or settings menu.
   • This section shows your current plan, renewal date, and payment method.
5. Find your active subscription and click the three-dot menu icon or "More options" button next to it.
   • Do not click "Upgrade" or "Change plan".
   • Look for a small icon that looks like three vertical dots (•••).
6. Select "Subscription details" or "View subscription".
   • This opens a detailed view of your renewal schedule.
7. Click "Cancel renewal" or "Stop automatic renewal".
   • The button is usually at the bottom of the subscription details panel.
   • Warning: Read the confirmation message carefully. Artlist will confirm your access ends on your renewal date.
8. Confirm the cancellation in the popup or confirmation page.
   • You may be asked to select a reason for cancellation (optional feedback).
   • Click "Yes, cancel" or "Confirm cancellation" to finish.
9. Screenshot the confirmation message and save the email receipt Artlist sends you.
   • The confirmation email typically arrives within 5 minutes to support@artlist.io.
   • If you do not receive an email within 15 minutes, log back into your account to verify the renewal status shows "Cancelled".

How to cancel artlist if you subscribed through apple app store or google play

If you signed up for Artlist through your iPhone, iPad, or Android phone, you must cancel through that app store, not through the Artlist website. Cancelling only on the website will not stop the charge from Apple or Google.

Cancel artlist on apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the silhouette icon in the bottom right corner (your profile).
2. Tap "Subscriptions" in the menu.
   • You see all active subscriptions tied to your Apple ID.
3. Find "Artlist" in your active subscriptions list and tap it.
   • If you do not see Artlist here, you may have cancelled already, or the subscription may be under a different Apple ID.
4. Tap "Cancel subscription" or "Edit subscription".
   • The button may say "Cancel" or show a red X icon.
5. Confirm the cancellation by tapping "Confirm" when Apple asks "Are you sure you want to cancel?".
   • Apple stops billing you after your current billing period ends.
6. Take a screenshot showing "Subscription cancelled" or the renewal date greyed out.
   • Save this image to your phone or email yourself a copy.

Cancel artlist on google play (Android)

1. Open the Google Play app on your Android phone or tablet.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions".
   • You see your active subscriptions.
3. Tap "Subscriptions" in the menu.
   • A list of all active subscriptions appears.
4. Find "Artlist" and tap it.
   • If you do not see Artlist, you may have already cancelled or subscribed under a different Google account.
5. Tap "Cancel subscription".
   • Google Play confirms the cancellation immediately.
6. Screenshot the confirmation page showing the cancellation date.
   • Google stops charging you at the end of your current billing cycle.

Pro tip: If you used an Apple or Google subscription, you will still have access to Artlist credits until the end of your current billing period. The credits do not disappear the moment you cancel; you have until the final day to use them.

How to cancel artlist by email or registered mail

If the web and app store methods do not work, or if Artlist support staff tells you to use a different method, you can cancel by email or registered mail.

Cancel artlist by email

Send a cancellation email to support@artlist.io with the following information:

• Subject line: "Subscription cancellation request"
• Your account email address (the one you use to log in)
• Your full name
• Your current plan name and renewal date
• A clear statement: "I request to cancel my Artlist subscription effective immediately" or "effective [your renewal date]"
• The date you are sending the email

Keep a copy of the email you send and the date you sent it. Response times from Artlist support are not published, so expect a reply within 5 to 10 business days. If you do not hear back within 7 days, send a follow-up email or check your Billing page to confirm the renewal status has changed.

Cancel artlist by registered mail

If you need a physical mailing address for legal or dispute purposes, Artlist's registered office is in Israel. However, Stopee recommends trying email first because registered mail is slower and more expensive.

Warning: Artlist also has a corporate headquarters in Luxembourg, but Stopee advises sending mail to the Israel address listed on the company's official help pages, as that is the registered cancellation address.

Write your cancellation letter by hand or type it, sign it, and send it by registered mail (may require a signature on delivery) to Artlist's Israel address. Include the same information as your email: your account email, full name, current plan, renewal date, and the date of your letter. This method can take 4 to 6 weeks to process, so use email for faster results.

What happens after you cancel artlist

Knowing what to expect after cancellation helps you avoid confusion and catch any billing errors early.

Your access after cancellation

Once you cancel, you keep full access to Artlist until the end of your current billing period. If you are billed on the 15th of each month and you cancel on the 1st, you have access until the 14th at 11:59 p.m. After that date, your account reverts to a free trial account, and you lose the ability to download new music, generate new AI content, or license assets.

Your already-downloaded files and completed projects remain on your device, so you can still use them in your videos and creative work. You just cannot create or license new assets through Artlist after your subscription ends.

Billing confirmation after cancellation

Check your billing statement 3 to 5 days after your renewal date passes. Open your bank app or credit card statement and search for "Artlist" or the payment processor name (often "Paddle" or "stripe"). You should see no new charge. If a charge appears after you cancelled, contact Stopee or your bank immediately to dispute it.

Pro tip: Add a calendar reminder for 2 days after your renewal date. Check your account balance that day to confirm no charge went through. This early catch prevents you from being double-charged or trapped in a billing loop.

How to request a refund from artlist

Refund eligibility depends on why you are asking and how long you have held the subscription.

Refund policy and your options

Artlist does not advertise a standard refund window on its public pages. If you were charged but believe the charge was a mistake, or if you cancelled but were still billed, you have two paths:

• Contact Artlist support: Email support@artlist.io with your account email, the charge date, the amount, and your reason. Ask for a refund or credit. Response may take 5 to 10 days.
• Dispute with your bank: Contact your bank or card issuer and request a chargeback or dispute. Most banks refund unauthorized or duplicate charges within 10 business days. Provide screenshots of your cancellation confirmation and your billing statement showing the disputed charge.

Under the Consumer Act of the Philippines, you have the right to a refund if the service was not rendered or if you cancelled before the billing date. If Artlist refuses a refund and you believe you are owed one, file a complaint with the DTI at 1388 or www.dti.gov.ph.

Common mistakes people make when cancelling artlist

Cancellation slip-ups are frustrating because you do not realize you made a mistake until the next charge appears on your statement. Here are the traps to avoid.

Mistake 1: cancelling on the web if you subscribed through an app store

If you joined Artlist through your iPhone or Android app, cancelling only on the Artlist website will not stop the charge from Apple or Google. You must cancel inside the App Store or Google Play app, not just on Artlist. Check where you first signed up: if it was through an app, cancel there.

Mistake 2: assuming cancellation is instant

Cancellation takes effect at the end of your current billing cycle, not immediately. If you are billed on the 20th and you cancel on the 18th, you are still charged on the 20th. Your account then closes after that charge posts. Save the renewal date from your Billing page so you know exactly when access stops.

Mistake 3: not saving proof of cancellation

Screenshot your cancellation confirmation and save the confirmation email from Artlist. If a charge appears later and you need to dispute it, your bank will ask for proof that you cancelled. Without screenshots, Stopee advises that you may struggle to win a chargeback dispute.

Mistake 4: deleting the confirmation email or forgetting where you saved it

Organize your cancellation emails in a dedicated folder or take photos of your screen and save them to your phone. If Artlist support asks you to verify the cancellation later, or if you need to prove cancellation to your bank, you will thank yourself for keeping the receipt.

Mistake 5: cancelling too close to the renewal date

If you wait until 1 day before your renewal to cancel, Artlist support may not process your request in time, and you will be charged. Stopee recommends cancelling at least 3 to 5 days before your next billing date to ensure the system registers the cancellation before the charge goes through.

Should you cancel or keep your artlist subscription

Before you cancel, consider whether you are cancelling for the right reasons and whether the cost aligns with your usage.

Your cancellation checklist

Use this checklist before and after you cancel to stay organized and protect yourself against billing errors.

• Write down your next billing date from the Artlist Billing page.
• Note whether you subscribed on the web, Apple App Store, or Google Play.
• Screenshot your current plan name and renewal status.
• Follow the cancellation steps for your subscription type (web, Apple, or Google).
• Save the cancellation confirmation message or email.
• Wait 3 to 5 days after the renewal date, then check your bank statement to confirm no charge went through.
• If a charge appears after cancellation, open a dispute with your bank within 60 days.
• If Artlist refuses to cancel or continues charging, file a complaint with the DTI at 1388.

Artlist contact information and cancellation address

If you need to reach Artlist support or send a cancellation letter, use these details.

• Email support: support@artlist.io
• Registered address for cancellation (Israel): You can request the full address by emailing support@artlist.io and asking for the official mailing address for cancellation requests.
• Help pages: help.artlist.io
• Philippines consumer complaint: DTI Consumer Hotline at 1388 (toll-free) or www.dti.gov.ph

Pro tip: If you choose to send registered mail, ask Artlist's support team for the exact address first. This ensures your letter reaches the right department and cannot be lost.

Summary and next steps

Cancelling Artlist is straightforward once you know which subscription method you used and where to click. Most people cancel in under 5 minutes using the web dashboard or app store. The key is acting before your renewal date and saving proof of cancellation.

Stopee has helped thousands of consumers cancel subscriptions like Artlist, SiriusXM, and Adobe by providing clear step-by-step guidance and protecting them with consumer rights information. Whether you are cancelling because your project is done, your budget has changed, or you simply do not use the service enough, Stopee empowers you to take action confidently.

Start by logging into your Artlist account today, checking your renewal date, and following the cancellation steps that match your subscription type. If you hit a snag or Artlist charges you after cancellation, remember that Stopee and the Consumer Act of the Philippines protect your right to cancel and get a refund. You are in control of your subscription, not the other way around.