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Cancel Artlist: The Right Way
How to cancel artlist in new zealand: your complete guide to stopping auto-renewal and getting a refund
What artlist is and why creators use it
Artlist is a subscription service built for creators who need royalty-free music, sound effects, video footage, motion templates, and AI tools - all licensed for both personal and commercial projects. You access everything through your online account and download or export assets directly into your creative workflows.
How the subscription works
When you subscribe to Artlist, you choose a plan based on the asset types and commercial licensing level you need. Your billing renews automatically each month or year, depending on your plan choice. You manage your subscription, payment methods, and cancellation through your account settings or through the app store where you originally purchased (Apple App Store or Google Play, if applicable).
Your assets and account after cancellation
Your subscription remains active until the end of your current billing period, even after you cancel the renewal. This means you keep full access to all assets you've already downloaded or exported. Your account stays open, and your billing history remains available for your records.
Your consumer rights in new zealand and what they mean
New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when you subscribe to digital services like Artlist, and those protections may override Artlist's standard refund policy.
The consumer guarantees act and subscription services
Under the Consumer Guarantees Act, services must be of acceptable quality and fit for purpose. If Artlist's service doesn't work as promised, or if you're charged unfairly, you have the right to dispute the charge or demand a refund - regardless of Artlist's posted policy. If the company refuses to honour your statutory rights, you can escalate to the Commerce Commission or seek advice from Consumer NZ.
How to invoke your legal rights
Contact Artlist support through their Help Center (live chat or email) and clearly state that you're invoking your consumer rights under New Zealand law. Explain why the service failed to meet your expectations. Document all your communications. If Artlist doesn't respond within a reasonable timeframe (typically 14 days), contact the Commerce Commission or your bank's dispute resolution team to lodge a formal complaint.
How to cancel artlist: step-by-step methods
Artlist offers several cancellation routes depending on where you set up your subscription and where you prefer to manage it.
Cancel via your artlist account on the web (recommended)
This is the fastest and most direct method, and it gives you complete visibility over your cancellation status.
- Open your web browser and log into your Artlist account at artlist.io.
- Navigate to your account settings and select "Plan and Billing" or "Subscription".
- Locate your active subscription and click the three-dot menu icon next to your payment method.
- Select "Cancel renewal" from the dropdown menu.
- Confirm your cancellation when the system prompts you.
- Pro tip: Artlist will show you the exact date your subscription ends. Write down this date so you know when your access expires.
- You will receive a cancellation confirmation email. Keep this for your records.
Warning: Do not delete your account if you want to keep your billing history and downloaded assets accessible. Cancelling the renewal is different from deleting your account - one stops auto-renewal, the other permanently removes your account.
Cancel an apple app store subscription
If you subscribed through your iPhone, iPad, or Mac, you must cancel through Apple's system.
- Open the App Store on your Apple device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Artlist" in the list and tap it.
- Tap "Cancel subscription" and confirm.
- Apple will send you a confirmation email.
- Pro tip: Apple processes cancellations immediately, but your access continues until the current billing period ends.
Warning: Artlist cannot cancel App Store subscriptions on your behalf. You must do this yourself through Apple.
Cancel a google play subscription
If you subscribed through Android or Google Play on the web, follow these steps.
- Open the Google Play app on your Android device (or visit play.google.com on the web).
- Tap your profile icon and select "Payments and subscriptions".
- Choose "Subscriptions".
- Tap "Artlist".
- Select "Cancel subscription" and confirm.
- Pro tip: If you subscribed via the Google Play website, log in, navigate to your subscriptions, and click "Manage" next to Artlist.
Warning: Like Apple, Google Play subscriptions cannot be cancelled by Artlist directly. You control this cancellation entirely.
Artlist refund policy and when you qualify
Understanding Artlist's refund terms helps you decide whether cancellation or a refund request is your best option.
The 14-day refund window
Artlist offers a 14-calendar-day refund policy, but only if you meet strict conditions. You must cancel within 14 days of your purchase or renewal date AND you must not have downloaded, generated, or used any assets during that period. This includes exporting videos, generating AI voiceovers, or downloading music - even if you haven't used the exported files yet.
When you won't get a refund under artlist's policy
If you've downloaded, generated, or exported any assets, Artlist will deny your refund request under their standard terms. This applies even if you cancel within the 14-day window. Artlist's reasoning is that once you access the assets, the service has been delivered and consumed.
Your right to a refund under new zealand law
Artlist's 14-day policy is their preference, but the Consumer Guarantees Act may give you stronger protections. If the service didn't meet your expectations, if you experienced technical faults, or if you were charged in error, you can request a pro-rata refund (a refund for the portion of your subscription you didn't use). Contact Artlist support and reference your consumer rights; if they refuse, escalate to the Commerce Commission. Stopee recommends keeping records of all communications with Artlist to support your claim.
Artlist pricing in new zealand and plan comparison
Artlist displays prices in USD on their website, but when you checkout from New Zealand, your bank or payment provider will convert the amount to NZD and add any applicable GST.
Popular plans and their features
| Plan | Price (USD) | Billing period | Best for |
|---|---|---|---|
| Music and SFX Social (monthly) | US$14.99/month | Monthly | Personal creators, social media content |
| Music and SFX Social (annual) | US$9.99/month (billed annually) | Annual | Best value for personal use |
| Music Pro (annual) | US$16.58/month (billed annually) | Annual | Commercial projects requiring music stems |
| Music and SFX Pro (annual) | US$24.92/month (billed annually) | Annual | Commercial creators needing full asset library |
| AI Voiceover (annual) | US$11.99/month (billed annually) | Annual | Creators using AI voice generation |
| AI Suite (annual) | US$39.99/month (billed annually) | Annual | Full access to music, SFX, AI tools, and templates |
Pro tip: Annual plans always cost less per month than month-to-month plans. If you commit to annual billing, you save roughly 33 percent compared to paying monthly. However, if you're unsure about the service, start with a monthly plan and upgrade later.
What happens after you cancel artlist
Cancelling your renewal doesn't mean your access ends immediately - it means you stop paying at the end of your current billing period.
Your access timeline after cancellation
Your subscription remains fully active until the last day of your current billing period. On that date, your access to Artlist stops, and you can no longer download new assets or use any features. However, any assets you've already downloaded stay with you permanently under the Artlist license - the service doesn't remove them from your computer or device.
Your account and billing records
Your Artlist account doesn't automatically delete when your subscription expires. You can log back in anytime to view your billing history, re-download any assets you've already purchased, or resubscribe if you change your mind. Artlist keeps billing records in your account for tax and reference purposes.
Re-subscribing to artlist later
If you cancel and later decide you need Artlist again, you can resubscribe at any time. Your previous account and asset downloads will still be there. There's no penalty for cancelling and restarting your subscription.
Common mistakes to avoid when cancelling artlist
Cancelling can feel stressful, especially when automatic billing is involved - but knowing these pitfalls saves you money and prevents confusion later.
Mistake one: deleting your account instead of cancelling your renewal
This is the most common error. Deleting your account permanently removes your account, billing history, and access to re-download assets. Cancelling the renewal simply stops auto-billing and lets your subscription expire naturally. Always cancel the renewal first. If you truly want to delete your account, you can do that separately after your subscription ends - but you can't undo a deletion.
Mistake two: assuming app store cancellation syncs with artlist
If you subscribed via Apple or Google Play, cancelling in the app store does not automatically notify Artlist. Your Artlist account may still show an active subscription. To be safe, cancel in both places: first through the app store, then log into Artlist.io and cancel through "Plan and Billing" as well.
Mistake three: not saving your cancellation confirmation
Always screenshot or save the cancellation confirmation email. If Artlist accidentally renews your subscription (rare, but it happens), you'll need proof of your cancellation request to dispute the charge with your bank.
Mistake four: cancelling too close to renewal day
If your renewal is tomorrow and you cancel today, Artlist may still charge you. The cancellation takes effect immediately, but the renewal charge may have already been authorised. If this happens, contact Artlist support right away and request a refund, or dispute the charge with your bank.
Mistake five: forgetting to check your email for confirmation
After you cancel, check your inbox (including spam) for Artlist's confirmation email. This is your proof of cancellation. If you don't receive one within an hour, log back into Artlist and verify that the renewal shows as "cancelled" in your Plan and Billing section.
Your artlist cancellation checklist
Use this checklist to confirm you've completed every step correctly.
| Task | Completed? | Notes |
|---|---|---|
| Log into Artlist.io or your app store account | [ ] | Use the same account you originally subscribed with |
| Navigate to Plan and Billing (or Subscriptions in app store) | [ ] | Document the location for future reference |
| Click "Cancel renewal" and confirm | [ ] | Do not delete your account |
| Write down your final access date (billing period end date) | [ ] | This is when your subscription stops working |
| Receive and save cancellation confirmation email | [ ] | Essential proof of cancellation |
| Log back in 24 hours later to verify cancellation status | [ ] | Confirm it still shows "cancelled" or "expires on [date]" |
Why artlist cancellations matter: what stopee has learned
At Stopee, we've helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds they thought were lost. Artlist is one of the most popular creative tools, and many people subscribe without fully understanding the auto-renewal terms. When they realise they don't need all the features, or when they've underestimated the cost in NZD, they want out - fast.
The challenge with Artlist is that its 14-day refund window is strict and its terms are written to discourage refunds once you touch any asset. What many subscribers don't realise is that New Zealand's Consumer Guarantees Act gives them rights that override Artlist's policy. If the service doesn't perform as advertised, if you were billed in error, or if the terms were unclear when you signed up, you have leverage to demand a refund - even after 14 days.
Stopee's approach is simple: know your rights, follow the cancellation steps precisely, document everything, and escalate to the Commerce Commission if Artlist refuses your refund. The company relies on the fact that most people will give up after the first "no." Don't. Your consumer protections are real, and Stopee is here to guide you through the process.
How to contact artlist if you need support
If you have trouble cancelling, want to dispute a charge, or need to invoke your consumer rights, contact Artlist through their official channels.
Artlist support and help centre
Artlist does not publish a physical mailing address for New Zealand customers. Instead, you reach them via their Help Center at help-center.artlist.io. You can submit a support ticket or use live chat during business hours. For billing disputes and refund requests, clearly state your issue in writing and reference the Consumer Guarantees Act if applicable. Keep copies of all correspondence.
Escalation steps if artlist doesn't respond
If Artlist doesn't reply within 14 days or refuses to honour your consumer rights, you have two escalation options:
- Contact the Commerce Commission (comcom.govt.nz) and lodge a formal complaint about unfair billing or service failure.
- Contact your bank or payment provider and dispute the charge directly. Banks have their own dispute resolution processes and can sometimes reverse charges without Artlist's permission.
Stopee recommends trying Artlist support first, but don't hesitate to escalate if they stonewall you. Consumer complaints carry weight, especially when multiple people report the same issue.
Final thoughts: taking control of your subscriptions
Cancelling Artlist is straightforward if you know the steps and avoid the common traps. The process takes five minutes, and your subscription stays active until the end of your billing period - so you're never left stranded without access to your projects mid-workflow.
Remember: your consumer rights in New Zealand are stronger than most subscription terms suggest. If Artlist charged you unfairly, if the service didn't work, or if you simply changed your mind, you have leverage. Document everything, stay calm, and escalate if needed.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money. Whether you're cancelling Artlist to try a competitor, to cut costs, or because the service didn't meet your needs, you deserve clear, step-by-step guidance and honest information about your rights. Visit Stopee today to learn more about cancelling any subscription and protecting yourself from auto-renewal traps.