Manage Edjing Mix

How to cancel Edjing Mix and avoid unexpected charges in malaysia

Understanding Edjing Mix and why you might want to leave

Edjing Mix is a mobile DJ app that lets you mix music, apply live effects, loop tracks, and record your sessions directly from your phone. The app operates on a freemium model, meaning the basic version is free to download, but you can pay for premium features that unlock advanced mixing tools and remove usage limits.

The company behind Edjing Mix is MWM, a Paris-based business. In Malaysia, you access the app through Apple App Store or Google Play, where subscriptions are billed in Malaysian Ringgit (RM). The challenge many Malaysian users face is that Edjing Mix does not clearly explain its cancellation process on its public Terms of Service page, which creates confusion when you decide to stop paying.

At Stopee, we help consumers like you navigate these hidden cancellation traps. If you are facing unclear billing, surprise charges, or difficulty cancelling your Edjing Mix subscription, this guide will walk you through exactly what to do.

What you actually pay for with Edjing Mix

When you subscribe to Edjing Mix, you are paying for access to premium features that the free version does not include. These typically consist of advanced audio effects, professional-grade mixing controls, extended track libraries, and the ability to export high-quality recordings without restrictions.

In Malaysia, Edjing Mix offers several subscription tiers with pricing in ringgit. Your payment is usually processed through your app store account-either Apple App Store or Google Play-not directly through a website. This is important because it changes where you cancel.

All of these plans renew automatically unless you cancel before the next billing date. That rolling renewal is a common reason users get charged unexpectedly-they forget the subscription exists until they see the charge on their bank statement.

Common reasons to cancel Edjing Mix

You might decide to cancel Edjing Mix for several practical reasons. Perhaps you discovered a different DJ app that suits your workflow better, your music hobby moved to a different platform, or you simply want to reduce your monthly app spending. Some users cancel because they started a free trial and do not remember it converted to a paid subscription.

Whatever your reason, you have the right to cancel. At Stopee, we believe you should never feel trapped by unclear cancellation terms or surprise charges.

Your consumer rights as a malaysian Edjing Mix subscriber

Malaysia protects your rights as a consumer through the Consumer Protection Act 1999 (CPA 1999), which covers digital services and app subscriptions. Under this law, Edjing Mix must provide you with clear cancellation instructions, and you have the right to receive a refund if the service fails to deliver what was promised.

What the consumer protection act 1999 means for your subscription

The CPA 1999 requires service providers to be transparent about auto-renewal terms. If Edjing Mix does not clearly show you the renewal date, the renewal amount, or easy cancellation instructions before you pay, you may have grounds for a refund or chargeback. Many Malaysian consumers do not realize they have this protection until a problem arises.

If Edjing Mix charged you without your clear, written consent to auto-renewal, or if the app fails to provide a working cancellation method, you can file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This is your escalation point if the company refuses to process your cancellation or refund request.

How to escalate if Edjing Mix ignores your cancellation request

If you have attempted to cancel through the app or support email and Edjing Mix does not respond within 14 days, or if they refuse to cancel your subscription without a valid reason, you have the right to escalate. Contact KPDNHEP, the Malaysian consumer protection authority, and provide them with screenshots of your subscription, cancellation attempts, and any unanswered support emails.

In most cases, simply mentioning the CPA 1999 and your intent to file an official complaint prompts a rapid response from the company. Stopee advises all Malaysian consumers to keep detailed records of every step-cancellation requests, support messages, payment receipts, and renewal dates-because these become your evidence if you need to pursue a refund or dispute.

How to cancel Edjing Mix on apple app store (iPhone and iPad)

The most straightforward cancellation path for most Malaysian users is through the Apple App Store, where the billing happens. Follow these steps to cancel before your next renewal date.

Step-by-step cancellation on apple devices

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the Account icon in the bottom-right corner (usually your profile picture or initials).
   • Select "Subscriptions" from the menu.
2. Locate Edjing Mix in your active subscriptions list.
   • If you do not see it, scroll down-sometimes app subscriptions appear after a slight delay.
   • Tap on Edjing Mix to open the subscription details.
3. Tap "Cancel Subscription" (or "Edit" if that option appears first).
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal rate.
   • Do not accept any discounted offers unless you intend to keep the subscription.
4. Confirm your cancellation when Apple prompts you.
   • You will see a message saying "Subscription Cancelled" or "Your subscription will end on [date]".
   • Take a screenshot of this confirmation for your records.
5. Close the App Store and reopen Edjing Mix.
   • Log in and verify that your premium features are still accessible until the renewal date.
   • This confirms the cancellation has been processed correctly.

Pro tip: Cancel at least 2 to 3 days before your renewal date to ensure Apple processes it in time. If you cancel on the renewal day itself, you may still be charged because Apple's billing cycle sometimes runs ahead of the app's clock.

Warning: Simply deleting the Edjing Mix app from your phone does not cancel the subscription. The billing continues in the background until you formally cancel through the App Store.

What happens after you cancel on apple app store

Once Apple confirms your cancellation, your premium access will remain active until the end of your current billing period. If you paid for a monthly subscription on the 15th, you can use premium features until the 15th of next month, at which point you automatically downgrade to the free version.

You will not receive a refund for the portion of the month you do not use after cancelling. However, if you cancel within 14 days of the initial purchase (for a first subscription), Apple sometimes allows you to request a refund. This is a valuable window-use it if you upgraded to premium and immediately changed your mind.

How to cancel Edjing Mix on google play (Android)

Android users in Malaysia follow a similar but slightly different path through Google Play to cancel their Edjing Mix subscription. The process is just as straightforward, and Stopee recommends completing it before your next billing cycle begins.

Step-by-step cancellation on android devices

1. Open Google Play Store on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions" from the dropdown menu.
2. Tap "Subscriptions" to view all active subscriptions.
   • Scroll through the list and find Edjing Mix.
   • If Edjing Mix does not appear immediately, refresh the page or close and reopen Google Play.
3. Tap on Edjing Mix to open its subscription details page.
   • You will see the plan name, renewal date, and billing amount for Malaysia (in RM).
4. Tap "Cancel subscription" at the bottom of the details screen.
   • Google Play will ask you why you are cancelling-choose the reason that applies, or select "Other".
   • You are not required to provide feedback, so you can skip this step.
5. Confirm your cancellation when prompted.
   • Google will display a message confirming that your subscription has been cancelled.
   • Screenshot this confirmation and save it to your phone or cloud storage.
6. Open Edjing Mix and log in to verify premium access is still working.
   • Your premium features should remain active until the end of your current billing cycle.

Pro tip: Android users can cancel up to 5 minutes before the renewal time without being charged. However, the exact renewal time varies, so Stopee recommends cancelling at least 24 hours early to be safe.

Warning: If you updated your payment method recently (new credit card, debit card, or bank account), Google Play might attempt to bill your updated method even after you think you have cancelled. Verify that the old payment method is no longer attached to your Google Play account after cancellation.

What happens after you cancel on google play

Google Play grants you premium access for the remainder of your billing period after cancellation. The free version activates automatically on your renewal date, with no further action needed. You will lose access to premium features at that point, though your saved mixes and recordings typically remain in the app (confirm this with Edjing Mix support if you are concerned about losing files).

Google Play's refund policy allows refunds for app subscriptions cancelled within 14 days of first purchase. If you are within that window, you can request a refund from Google directly. Stopee advises submitting your refund request in writing (through the Google Play help form) so you have a record of your request.

Cancelling Edjing Mix if you subscribed through the website

Some users may have set up their Edjing Mix account directly through a website rather than through an app store. This cancellation path is less common in Malaysia but still possible, especially if you accessed Edjing Mix from a desktop browser.

How to cancel a direct website subscription

1. Visit the Edjing Mix FAQ page at edjing.com/en/faq to locate account and billing support.
   • Look for a section labeled "Billing," "Subscription," or "Account Management."
   • If the FAQ does not provide clear cancellation steps, move to the next option.
2. Log in to your Edjing Mix account using your email address and password.
   • If you forgot your password, use the "Forgot Password" link on the login page.
   • Check your email (including spam folder) for the password reset link.
3. Navigate to your account settings or billing section.
   • Look for tabs labeled "My Subscription," "Billing," "Account," or "Payment Methods."
   • Click into these sections to find your active subscription.
4. Select the option to "Cancel Subscription" or "Manage Subscription."
   • The exact wording varies depending on the website's design.
   • You may be asked to confirm your cancellation reason before submitting.
5. Confirm the cancellation and take a screenshot of the confirmation message.
   • Save this screenshot along with the cancellation confirmation email (if you receive one).

Warning: If you cannot find a cancellation option on the Edjing Mix website, do not assume the subscription has been cancelled. Contact Edjing Mix support immediately (see the contact information section at the end of this guide).

Pro tip: If you subscribed through the website, your payment might still be processed through Apple App Store or Google Play, even though you created your account on the website. Check both your app store account and your Edjing Mix website account before assuming cancellation is complete.

Requesting a refund for Edjing Mix charges

A refund is not automatic when you cancel Edjing Mix, but you have the right to request one under specific circumstances. Malaysian consumer protection law supports refunds if the service failed to deliver or if you were not given clear consent to the auto-renewal terms.

When you can request a refund

You have a stronger refund case in these situations: you cancelled within 14 days of your first charge; Edjing Mix failed to provide a working cancellation method; you were not clearly informed about the auto-renewal terms before paying; or the app was non-functional during your subscription period (bugs, crashes, missing features).

If any of these apply to you, contact Edjing Mix support first with a polite but firm request. Provide your subscription dates, the charges in question, and a clear reason why you believe a refund is warranted. Keep this correspondence in writing (email or in-app support chat) so you have evidence if you need to escalate.

How to request a refund step by step

1. Gather all proof of your subscription and charges.
   • Screenshot your App Store or Google Play receipt showing the charge amount and date.
   • Screenshot your subscription confirmation from Edjing Mix.
   • Note your bank statement reference if the charge appears there.
2. Compose a refund request email to Edjing Mix support.
   • Include your full name, email address, and the account email used for Edjing Mix.
   • State the specific charge date, amount (e.g., RM17.90), and reason for the refund request.
   • Keep the tone professional and factual-do not accuse or use aggressive language.
3. Send the email and wait for a response.
   • Edjing Mix typically responds within 7 to 14 days.
   • If you do not receive a response within 14 days, send a follow-up email marked "Follow-up: Refund Request."
4. If Edjing Mix refuses the refund, contact your app store.
   • For Apple App Store: go to Settings > [Your Name] > iTunes & App Store > Tap your Apple ID > View Apple ID > Purchase History > Find Edjing Mix > Report Problem.
   • For Google Play: open the app, tap your profile > Manage your Google Account > Payments and subscriptions > Subscriptions > Select the charge > Report a problem.
5. If the app store also refuses, escalate to KPDNHEP (Malaysian consumer authority).
   • File a formal complaint at the KPDNHEP portal or visit your nearest consumer tribunal office.
   • Provide copies of all correspondence, receipts, and cancellation proof.

Stopee has helped thousands of consumers recover refunds by following this process methodically. Do not give up after the first rejection-escalate if you believe you have a valid claim.

Common mistakes to avoid when cancelling Edjing Mix

Cancellation confusion is frustrating, especially when you expect the process to be straightforward. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Many users assume that uninstalling Edjing Mix stops the subscription. It does not. Your payment continues to the app store even after the app is deleted from your phone. The charge will appear on your next billing date as if nothing happened. Always cancel through the app store or website first, then delete the app if you want.

Mistake 2: cancelling too close to the renewal date

If you cancel on your renewal date or within a few hours of it, the payment may already have been processed. This is especially common with weekly subscriptions, which renew frequently. Stopee recommends cancelling at least 2 to 3 days before your next billing date to give the payment system time to register your cancellation.

Mistake 3: forgetting which payment method you used

If you signed up for Edjing Mix through one app store account but have since changed your payment method or switched to a different Apple or Google account, you might cancel the wrong subscription. Always verify the exact email address and payment method associated with your Edjing Mix subscription before cancelling. Take a screenshot of your current subscription page to confirm.

Mistake 4: not keeping cancellation proof

A verbal cancellation or a cancellation you do not document means nothing if a charge appears on your next statement. Screenshot every step: the subscription page before cancellation, the cancellation confirmation, and the message saying your subscription will end on a specific date. File these in a folder labeled "Edjing Mix" so you can find them if you need to file a dispute.

Mistake 5: assuming a free trial was not a paid trial

Some free trials for Edjing Mix automatically convert to a paid subscription after a certain period (usually 7 days). If you downloaded the app during a promotional offer, assumed it was free forever, and now see a charge, check when the trial period actually ended. If you were not clearly warned before the first charge, you have a refund case.

What to do after you cancel Edjing Mix

Cancellation is a relief, but your work is not quite finished. Take these final steps to ensure you do not face surprise charges or lose important files.

Confirm your cancellation with a follow-up check

One week after you cancel, log into your app store account and verify that Edjing Mix no longer appears in your active subscriptions list. If it still shows as active, contact support immediately-your cancellation may not have processed. This check takes 60 seconds and prevents unexpected charges from blindsiding you.

Export and save any work before premium access ends

If you created mixes, recordings, or custom settings in Edjing Mix during your subscription, save them before the cancellation takes effect. After your premium access expires, you may lose the ability to export high-quality audio files or access certain project features. Check the app for an "Export" or "Download" option in your projects library, and save everything to your phone's storage or cloud backup.

Monitor your bank statement for any final charges

Keep watching your credit card or bank account for the next 30 days after cancellation. Occasionally, a final charge may appear if a payment was already in the payment processor's queue before your cancellation took effect. If this happens, you have the right to file a chargeback with your bank within 30 days of the unauthorized charge. Inform your bank that you cancelled the subscription and did not authorize the additional payment.

Remove your payment method from app stores if you do not plan to use them

If you cancelled Edjing Mix because you are not interested in app subscriptions generally, remove your payment method from Apple App Store and Google Play. This adds a security layer and prevents accidental purchases or subscription reactivations in the future. You can always add a new payment method if you decide to subscribe to another app later.

Checklist: have you completed all the cancellation steps

Use this checklist to confirm you have done everything needed to cancel Edjing Mix safely and completely.

Why stopee can help you stay on top of your subscriptions

Cancelling a single app subscription may seem straightforward, but the process exposes a bigger problem: most services hide their cancellation terms deliberately. They count on users forgetting to cancel before the next charge, or getting lost in confusing account settings.

This is exactly why Stopee exists. We have built a platform that tracks your subscriptions, reminds you before renewal dates, and guides you through cancellation step by step. If you have Edjing Mix subscriptions or any other recurring charges you want to manage more carefully, Stopee (stopee.com) helps you stay in control.

At Stopee, we believe you should never pay for a service you have decided to stop using. Our guides, tools, and consumer rights information are designed to empower you to cancel with confidence, recover unfair charges, and avoid surprise billing in the future. Stopee has helped thousands of consumers cancel subscriptions like Edjing Mix and reclaim hundreds of ringgit in refunds.

Whether you are cancelling Edjing Mix today or managing multiple app subscriptions, Stopee is your ally in the fight against hidden fees and dark patterns.

Contact information for Edjing Mix support and escalation

If you encounter problems during cancellation or need to escalate a dispute, use these official channels and authorities.

Edjing Mix official support contact

For direct support from Edjing Mix (MWM, Paris, France), use the FAQ and help portal at edjing.com/en/faq. If you cannot find a clear cancellation option there, send a detailed email describing your subscription, renewal date, and cancellation request to their support team. Include your account email, the amount you are being charged (e.g., RM17.90), and screenshots of your subscription page. Response time is typically 7 to 14 days.

Apple app store support (for apple users)

To contact Apple directly about Edjing Mix billing, visit support.apple.com and select "Subscriptions" under the Billing section. You can also initiate a refund request directly through your Apple ID settings. Apple usually responds within 5 business days.

Google play support (for android users)

Android users should visit support.google.com/googleplay and select "Manage subscriptions and payments." Google Play support typically responds within 5 to 10 business days for subscription disputes.

Malaysian consumer protection escalation

If Edjing Mix, Apple, or Google does not resolve your cancellation or refund issue, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at kpdnhep.gov.my. File a formal complaint with copies of all correspondence, receipts, and cancellation attempts. KPDNHEP has enforcement powers under the Consumer Protection Act 1999 and can compel companies to issue refunds. Stopee recommends this as your final step if the company refuses to act.

Do not settle for silence or dismissal. You have rights as a Malaysian consumer, and Stopee is here to remind you of them.