Manage Voloco

How to cancel Voloco and stop recurring charges in malaysia

Why people cancel Voloco and what you should know first

Voloco is a vocal recording and effects app that lets you layer vocals, apply pitch correction, and export professional-sounding recordings on your phone. The free version works well for casual experiments, but the paid plans unlock premium effects packs, WAV export, collaboration tools, and more vocal layers. Many Malaysian users find themselves paying monthly for features they stopped using, or they realise early on that the subscription does not match their actual needs.

Before you cancel, it helps to understand how Voloco subscriptions work in Malaysia and where your money is actually going. You may have subscribed through Apple App Store, Google Play, or the Voloco Producer website, and that matters because each billing channel has its own cancellation method. At Stopee, we help thousands of people navigate these kinds of overlapping payment systems and avoid surprise charges.

The real cost of Voloco in malaysia

Voloco subscriptions renew automatically every month or year until you cancel. Local pricing varies depending on where you signed up, but verified Malaysian App Store listings show monthly charges ranging from RM20.90 to RM34.90, and yearly plans from RM95.00 to RM129.90. International pricing sits around RM47.15 per month or RM235.95 per year, though many local users report seeing different amounts at checkout.

The confusion happens because Apple, Google, and Voloco Producer each apply their own regional pricing and currency conversion. If you signed up without paying close attention to the exact plan name or renewal date, you may not have noticed the charge going through every month. That is why Stopee always recommends screenshotting your subscription page before you do anything else.

When cancelling makes sense

You should cancel Voloco if you stopped using it regularly, if the subscription costs more than alternatives, or if you only need the free version. Some users upgrade to unlock one or two specific features, then realise those tools alone are not worth RM20-35 per month. Others find free apps like BandLab or Efflux cover their basic needs without a recurring payment hanging over them.

If you are still using Voloco but want to downgrade to the free tier, you can do that by cancelling your paid plan and keeping the app installed. The free version stays active forever, and you lose nothing except the premium perks. That is often a better middle ground than deleting the app entirely.

Your malaysian consumer rights when cancelling Voloco

Malaysia's Consumer Protection Act 1999 gives you the right to cancel distance contracts, including digital subscriptions, within a reasonable timeframe and without penalty. Most app store terms in Malaysia align with this by allowing cancellation at any time before the next billing date, though they do not always advertise that right clearly.

The consumer protection act 1999 and your subscription

Under the Consumer Protection Act 1999, you have the right to cancel a subscription made at a distance (online or via app) without giving a reason. Voloco does not charge a cancellation fee, so this law protects you from hidden penalties. However, the law does not automatically refund money for periods already used. Most app stores apply their own refund policies on top of this, which may be stricter.

If you are within 7 days of your initial purchase and Voloco offered a free trial, you may have a stronger case for a full refund of the first month. After that, the app store's refund policy takes over. Apple usually allows refunds up to 14 days from purchase if you ask via iTunes support, while Google Play offers 48 hours. Voloco Producer website refunds depend on their individual policy, which they should outline in the terms you agreed to at signup.

What to do if Voloco refuses to refund or unsubscribe

If you cancel successfully but Voloco or the app store charges you again, or if you cancel but the app keeps asking for payment, escalate immediately. Contact the app store first (Apple Support or Google Play support), then if needed, reach out to Kementerian Perdagangan Dalam Negeri dan Koperasi (KPDN) or the Telecommunications and Multimedia Consumer Complaint Centre (TTPM) if the issue persists. These bodies take recurring billing complaints seriously in Malaysia.

Document every step: screenshot the cancellation confirmation, save the timestamp, and keep any response emails. If Voloco charged you after cancellation, file a chargeback with your bank and provide this evidence. Most Malaysian banks act quickly on recurring billing disputes.

How to cancel Voloco through different platforms

The exact steps depend on where you originally signed up. You must cancel through the same channel you used to subscribe, or the cancellation may not stick. Here are the three most common routes Malaysian users take.

Cancel Voloco through apple app store

If you see the Voloco charge on your Apple bill each month, you subscribed via the App Store. Cancelling inside the Voloco app itself does not work; you must go through Apple's subscription settings.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Voloco in the list.
5. Tap Cancel Subscription.
6. Follow the prompts to confirm.

Pro tip: You can also manage this on a Mac or web browser via appleid.apple.com. Log in, go to Subscriptions, find Voloco, and click Edit. Apple will ask you to confirm one last time before cancellation takes effect.

Warning: Do not delete the Voloco app before cancelling. Deleting the app does not cancel the subscription; it only removes the app from your device while the charge keeps going through.

Cancel Voloco through google play

If your charge appears on your Google Play bill or linked payment method, you subscribed via Google Play. The cancellation process is quick and takes about two minutes on any Android device.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions or Payments and Subscriptions.
4. Find Voloco and tap it.
5. Tap Cancel Subscription.
6. Select your reason (optional) and confirm.

Pro tip: You can also cancel on the web at play.google.com. Log into your Google account, go to Payments and Subscriptions, find Voloco, and click Cancel.

Warning: Google Play charges can take one billing cycle to stop appearing after cancellation. If you see another charge, wait a few days; it may be a pending charge processing from before you cancelled. If a second charge posts after that, contact Google Play support and provide your cancellation confirmation.

Cancel Voloco through the Voloco producer website

If you signed up directly on voloco.com or the Voloco Producer website, you have an account there separate from the app stores. You must cancel through your web account.

1. Visit voloco.com or the Voloco Producer website in your browser.
2. Log into your account with your email and password.
3. Navigate to the Orders or Subscriptions section (usually in Account or Settings).
4. Find your active subscription and click the pink order number or Edit button.
5. Toggle the Auto-Renew switch to off.
6. Confirm the cancellation when prompted.

Pro tip: Some versions of the Voloco account page show renewal dates clearly. Before you cancel, take a screenshot of that date so you can verify you did not get charged after the cancellation was supposed to take effect.

Warning: If you cannot find your account on the Voloco Producer website, you may have signed up through Apple or Google instead. Check your email receipt from the first charge to see which company name appears on the invoice.

What happens after you cancel Voloco

Cancellation takes effect at the end of your current billing period, not immediately. You can still use all premium features until that date, and then your account reverts to the free tier automatically. This is not a loss; it is just how app store subscriptions work in Malaysia.

Your access after cancellation

After cancellation, you keep the Voloco app on your phone and can open it anytime. You lose access to premium effects packs, WAV export, and collaboration features, but basic recording and the free effects library remain yours to use. Any projects you created stay in your library unless you delete them manually.

If you exported your vocal recordings to your phone's camera roll or shared them elsewhere before cancelling, those files are safe. Premium features only disappear; your own audio does not vanish. At Stopee, we always tell people to back up important exports before cancelling, just in case.

Reinstating a subscription if you change your mind

If you cancel Voloco but want to come back later, you can resubscribe at any time through the same app store or website. You will not lose your projects or account history. The app will show available plans again, and you can upgrade back to paid whenever you choose. There is no penalty for cancelling and resubscribing later.

Refunds and how to claim them in malaysia

Cancelling Voloco does not automatically refund past charges, but you have options depending on how recently you paid and why you want a refund.

When you can claim a refund

Apple allows refunds for app store purchases up to 14 days after the transaction date if you contact iTunes support directly. Google Play offers 48 hours from purchase. If you are within these windows and you explain that you did not use the service, both app stores may grant a one-time refund to your original payment method.

Voloco Producer website refunds depend on their individual policy, which should be in the terms of service you agreed to. If they do not offer an automatic refund, you can request one by contacting their support team and explaining your situation. Be polite and specific: mention the date of the charge, the amount, and why you want the refund.

Pro tip: If you subscribed via a credit card and the app store or Voloco refuses a refund, you can file a chargeback with your bank. This is your right under Malaysian banking law. Your bank may charge a small dispute fee (usually nil for the first dispute), but most banks will reverse the charge if you can show you tried to cancel and were charged anyway.

Timeframes and what counts as "recent"

Do not wait more than a month to request a refund. The longer you delay, the weaker your case becomes, and app stores often reject refund requests for subscriptions over 30 days old. If you only used Voloco for two days and want your money back, ask immediately. If you used it for three weeks and then decided to cancel, your refund is less likely but still worth requesting.

Always mention in your refund request whether you subscribed by mistake or if you thought you were getting a free trial. App stores are more generous with refunds when a user error caused the charge, rather than buyer's remorse.

Common mistakes people make when cancelling Voloco

Cancelling feels straightforward, but small mistakes can lead to an unwanted charge hitting your account a month later. You are not alone if this has happened to you; many users slip up without realising it until the next statement arrives.

Deleting the app instead of cancelling the subscription

This is the biggest mistake Stopee sees. You delete Voloco from your phone, assume the subscription is gone, and then the charge appears again next month. Deleting the app is a convenience; it does not touch the subscription at all. The subscription lives in Apple's, Google's, or Voloco's servers, not on your device. You must cancel through the account settings, not the app menu.

Cancelling in the wrong place

Some users think cancelling inside the Voloco app works. It does not. If you subscribed through Apple or Google, Voloco's in-app cancel button may not exist or may only pause the app, not the subscription. Always cancel through the app store or website where you actually signed up. Check your receipt if you are unsure.

Not keeping cancellation proof

You get a cancellation confirmation on screen or via email. Screenshot it or save it. If Voloco charges you again after cancellation, you need that confirmation date and number to dispute the charge with your bank or the app store. Without proof, the company can claim you never cancelled, and your dispute becomes much harder to win.

Ignoring the renewal date

If you cancel on the 1st of the month but your renewal is the 15th, you still have two weeks of premium access and then the cancellation takes effect. If you cancel on the 20th and the renewal is the 15th, you may have already missed the deadline and a new charge could post before your cancellation is processed. Know your renewal date before you cancel, and cancel at least one day before it arrives.

Pricing table for Voloco in malaysia

Exact Malaysian pricing varies by app store and when you signed up, but here are the most common prices Malaysian users report seeing.

Most Malaysian users on the App Store see the RM20.90 or RM34.90 monthly option. If you see a different amount in your receipt, that is because Apple and Google adjust pricing based on your region and payment method. The yearly plan always offers better value per month if you use Voloco regularly.

Should you keep or cancel Voloco

Before you cancel permanently, consider whether the free version meets your needs or if a lower-cost alternative exists.

Reasons to cancel Voloco

• You stopped using it after the first month or two.
• The monthly cost (RM20-35) is more than you can justify for occasional use.
• You realised you only need one or two premium features, not the whole pack.
• A competing app like BandLab or Efflux covers your needs for free.
• You prefer desktop recording software and do not use the mobile app much.

Reasons to keep Voloco

• You record vocals regularly and rely on the effects and export options.
• The collaboration tools help you work with other musicians or producers.
• The paid yearly plan works out to about RM10 per month, which feels acceptable.
• You use the WAV export or preset customisation features multiple times a week.

At Stopee, we believe the right choice depends on your actual usage. If you have not opened Voloco in three months, cancel. If you open it at least twice a week and create content, keeping the paid plan might be worth it. Most users fall in the middle and would benefit from dropping to free for a month to see if they miss the premium features.

Step-by-step cancellation checklist for malaysian users

Use this checklist to confirm you have done everything needed to avoid a surprise charge next month.

1. Check your most recent Voloco charge on your bank or card statement.
2. Identify which app store or website the charge came from (Apple, Google, or Voloco Producer).
3. Screenshot your current subscription plan name, amount, and renewal date.
4. Back up any recorded audio or exports you want to keep.
5. Cancel through the correct platform using the steps above.
6. Take a final screenshot of the cancellation confirmation message.
7. Set a calendar reminder for three days after your expected renewal date.
8. Check your bank statement on that date to confirm no new charge posted.
9. If a charge does appear, contact the app store or Voloco support within 24 hours with your cancellation confirmation.

This process takes about 15 minutes and saves you from the frustration of discovering an unexpected charge weeks later. Stopee has helped thousands of consumers in Malaysia work through cancellations like this, and the checklist above is what we recommend every single time.

Contact information for Voloco and escalation

Voloco is operated by Resonant Cavity Inc., a United States-based company. There is no known Malaysian office, postal address, or local support centre for Voloco in Malaysia. All support requests go to Voloco's global support team.

How to contact Voloco support

If you need to dispute a charge or request help cancelling, reach out to Voloco directly through their support channels on voloco.com. Most support systems respond within 1-3 business days. When you contact them, include your account email, the exact charge amount and date, and a clear description of the problem.

Escalation if Voloco does not respond

If Voloco does not refund you or help you cancel within 7 days, escalate to your app store (Apple Support or Google Play support) or file a dispute with your bank. For broader consumer protection complaints in Malaysia, contact:

• Kementerian Perdagangan Dalam Negeri dan Koperasi (KPDN) for general consumer protection issues.
• Telecommunications and Multimedia Consumer Complaint Centre (TTPM) for digital services and app store disputes.

These agencies take recurring billing complaints seriously and have helped many Malaysian consumers recover unwanted charges. Include your cancellation attempts and screenshots when you file a complaint.

Final summary and next steps

Cancelling Voloco in Malaysia is simple once you know the right steps: identify your billing platform (Apple, Google, or Voloco Producer), cancel through the correct account settings, save your confirmation, and check your statement one cycle later to confirm no new charge posts. The free version of Voloco stays active after you cancel, so you lose nothing except premium features.

Most cancellations take effect at the end of your current billing period, not immediately. You have one month to change your mind if you cancelled by mistake. The Malaysia Consumer Protection Act 1999 protects your right to cancel without penalty, and both Apple and Google enforce that law by allowing refunds within specific windows (14 days for Apple, 48 hours for Google).

If you are stuck or Voloco charges you after cancellation, your bank's chargeback process is your last resort and usually succeeds. Stopee has helped thousands of consumers navigate subscription cancellations exactly like yours, whether it is Voloco, streaming services, or software apps. Take the steps above, stay organised, and you will avoid the surprise charges that catch so many people off guard. Visit Stopee (stopee.com) anytime you need guidance cancelling another service or disputing a charge you do not recognise.