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How to cancel Adweek and stop unwanted charges in malaysia

What Adweek is and why you may want to cancel

Adweek is a specialist trade publication covering advertising, marketing, media, and brand strategy-not mainstream news. If you subscribed for industry insights, archive access, or breaking advertising news and now feel the value has dropped, cancellation is straightforward once you know where to look.

The frustration many Malaysian subscribers face is real: Adweek's cancellation process is not clearly signposted. The company directs you to your online account, email support, or U.S. phone lines, but support hours are not published, and there is no Malaysia-specific postal address. At Stopee, we hear this complaint often, and we are here to walk you through every step so you avoid hidden charges and unnecessary delays.

What you are actually paying for

Adweek offers several subscription tiers. The digital monthly plan costs USD 9.99 (approximately RM 47), while annual digital access runs USD 129.99 (roughly RM 611). Premium annual plans range from USD 398.95 (around RM 1,875) for bundled print and digital issue packages. You get unlimited access to breaking news, feature articles, archives, and specialist "Practical Insights" content depending on your tier.

Most Malaysians are billed in U.S. dollars and converted by their bank at the prevailing exchange rate-typically adding 3-5% to the displayed price. This matters when you calculate whether the subscription is truly worth keeping.

Why cancelling matters in malaysia

Adweek does not offer localized support for Malaysian customers. When you call their U.S. number (1-845-267-3007) from Malaysia, you face time-zone delays and long hold times. The website's account cancellation tool sometimes fails, and email responses can take 5-7 business days. Stopee recommends cancelling immediately once you decide to leave, because recurring billing can be tricky to stop if your request gets lost in the queue.

Subscription pricing and billing breakdown

Understanding your plan and billing cycle is the first step to cancelling cleanly. Below is a breakdown of Adweek's main offerings for Malaysian subscribers.

Important: Prices shown in USD are subject to your bank's exchange rate. Check your latest receipt to see what you actually paid in ringgit.

Your consumer rights in malaysia before you cancel

Malaysia's Consumer Protection Act 1999 protects you when cancelling digital subscriptions. You have the right to cancel within a reasonable timeframe, and Adweek must not charge you after you request cancellation.

Key protections that apply to you

Under the Consumer Protection Act 1999, you have the right to fair treatment, transparent pricing, and timely service delivery. When you cancel a subscription, the business must stop charging you immediately or at the end of your current billing cycle-whichever is stated in the terms. If Adweek continues to bill you after your cancellation request, you can dispute the charge with your credit card issuer or bank.

Stopee advises that you keep a screenshot or email confirmation of your cancellation request. If Adweek charges you again, use this evidence to file a chargeback with your bank's dispute team. Most Malaysian banks reverse such charges within 14 days if you provide proof of cancellation.

When to escalate

If Adweek refuses to stop charging you after 5 business days, or if email support does not respond within 7 days, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a formal complaint at their online portal or visit their office. At Stopee, we have found that a formal complaint letter often resolves issues faster than repeated customer service emails.

How to cancel Adweek: step-by-step methods

You have three main routes to cancel Adweek depending on where you manage your subscription. Start with the method that matches where you are billed.

Method 1: cancel via your Adweek account online

This is the fastest method if your subscription is billed directly by Adweek. Log into your account, navigate to settings, and press the cancellation button. The entire process takes 2-3 minutes.

1. Visit adweek.com and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset via email.
2. Once logged in, look for the "Account," "Settings," or "Subscription" menu-this is usually in the top-right corner under your profile icon.
   • On mobile, this may appear as a hamburger menu (three horizontal lines).
3. Find the "Manage subscription" or "Billing" section.
   • You should see your current plan name, next billing date, and payment method.
4. Look for a "Cancel subscription" or "End subscription" button and click it.
   • Adweek may ask you why you are cancelling-you can skip this or write brief feedback.
5. Confirm your cancellation by pressing the final "Yes, cancel my subscription" button.
   • You will see a confirmation message immediately.
6. Screenshot this confirmation and save it to your files for your records.
   • Do not close the page until you have the screenshot.
7. Check your email within 5 minutes for a cancellation confirmation email from Adweek.
   • If you do not receive it within 10 minutes, escalate to support immediately (see Method 3).

Pro tip: If you subscribed through a free trial and the "Cancel subscription" button does not appear, Adweek may auto-renew only after the trial ends. In that case, contact support now to prevent future charges (see Method 3).

Method 2: cancel if you subscribed via apple or google play

If your subscription is billed through the Apple App Store or Google Play (rather than directly by Adweek), you must cancel through that platform, not through Adweek's website. Stopping the charge in the wrong place is one of the most common traps.

For Apple App Store (iPhone or iPad):

1. Open the Apple App Store app on your iPhone or iPad.
   • If you are using a Mac, open the App Store through Launchpad or the Dock.
2. Tap your profile icon in the top-right corner (usually a circle with your photo or initials).
   • On Mac, click your name at the top-right of the window.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions.
4. Find "Adweek" in the list and tap it.
   • If you do not see it, scroll down or search.
5. Tap "Cancel subscription" or "Edit subscription" and confirm.
   • Your access will continue until the end of your billing period, then stop automatically.
6. Screenshot the confirmation screen and save it.
   • Apple will send a confirmation email within 2 hours.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
2. Select "Subscriptions" from the menu.
   • You will see all your active subscriptions.
3. Tap "Adweek" to open your subscription details.
   • If you do not see it, use the search bar at the top of the screen.
4. Tap "Cancel subscription" at the bottom of the screen.
   • You may be asked to confirm your reason for cancelling.
5. Confirm the cancellation by tapping "Yes, cancel" when prompted.
   • Your access will end at the start of your next billing cycle.
6. Screenshot the confirmation and wait for a confirmation email from Google Play (usually within 1 hour).
   • Save this email in a dedicated folder for your records.

Warning: Deleting the Adweek app does not cancel your subscription. You must follow the steps above to stop the charge.

Method 3: cancel via email if the website does not work

If the online cancellation button is missing, broken, or you cannot log into your account, email Adweek's support team directly. Expect a response within 5-7 business days, but sending a cancellation email creates a paper trail if you need to dispute later charges.

1. Send an email to [email protected] from the email address linked to your Adweek account.
   • If you have a corporate email tied to your subscription, use that address.
2. In the subject line, write: "Subscription cancellation request-[Your Name]"
   • Be specific so support does not mistake it for a general inquiry.
3. In the email body, include:
   • Your full name
   • The email address linked to your Adweek account
   • Your account number (found on your latest invoice or in your account settings)
   • Your current plan name and next billing date
   • A clear statement: "I request immediate cancellation of my Adweek subscription. Please confirm when this has been processed."
   • Your phone number (optional but helpful)
4. Send the email and save a copy to a folder titled "Adweek cancellation" on your computer.
   • Do not delete the email thread, even after receiving a reply.
5. Wait for a response within 7 business days.
   • If you receive no reply by day 8, send a follow-up email or escalate (see Method 4).
6. When support confirms cancellation, take a screenshot of their reply and save it with your email evidence.
   • This screenshot protects you if a charge appears later.

Pro tip: Send your cancellation email on a Monday or Tuesday morning so it does not get buried in a weekend backlog. Adweek's support team processes requests fastest mid-week.

Method 4: cancel by phone if you need immediate confirmation

If you want instant confirmation and you are willing to call the U.S., phone cancellation is available. Be aware that the line operates in U.S. Eastern Time, so call during their business hours (9 a.m.-5 p.m. EST) to minimize wait time.

1. From Malaysia, dial +1-845-267-3007.
   • You may encounter an international call charge from your phone provider (typically RM 0.50-RM 1.50 per minute).
   • Consider using Skype, WhatsApp, or Google Voice to reduce costs.
2. When you reach the automated menu, select "Subscriptions" or "Billing" (usually option 2 or 3).
   • If the menu is unclear, stay on the line for a representative.
3. Wait for a representative to answer (typical hold time: 5-15 minutes).
   • Have your account number, email, and billing date ready.
4. Tell the representative clearly: "I want to cancel my Adweek subscription effective immediately and confirm it will not be billed again."
   • The representative will ask your reason and may offer a discount-decline politely if you do not want to stay.
5. Request that the representative email you a cancellation confirmation.
   • This written record is crucial if a charge appears later.
6. Before hanging up, repeat the cancellation date and ask the representative to confirm it aloud.
   • Record this confirmation in writing immediately after the call.
7. Wait for the confirmation email and save it along with the date and time of your call.
   • Note the representative's name if they provided it.

Warning: Do not rely solely on a phone call. Always request written confirmation via email, because U.S. phone records are harder to retrieve if a dispute arises.

What happens after you cancel

Once you cancel, Adweek will stop charging you, but your access does not end immediately in most cases. Understanding the transition period prevents confusion and unwanted bills.

Your access timeline after cancellation

Adweek's cancellation policy states that your access continues until the end of your current billing cycle. If you cancel mid-month on a monthly plan, you keep access until the last day of that month. If you cancel on an annual plan, you keep access for the full remaining year-this is a significant protection if you have paid for a full year.

You will not be charged again after you cancel, even if your card information is still saved in your account. Stopee recommends you log back into your account 3 days after cancellation to confirm the subscription shows as "cancelled" or "inactive" rather than "active."

Refunds and credit policies

Adweek does not offer refunds for most cancellations after the first 30 days of a new annual or multi-month subscription. If you cancel within 30 days of purchasing an annual or semi-annual plan, you receive a prorated refund for the remaining unused months, excluding the first month's charge.

For monthly subscriptions, once the billing cycle has started, no refund is available. If you paid for a month on day 5 and cancel on day 10, your money is not refunded-but you keep access through the end of the month.

If you believe you qualify for a refund (for example, you cancelled within 30 days of an annual purchase), email [email protected] with your refund request, original invoice, and cancellation confirmation. Stopee has seen these requests approved within 10-15 business days if documented properly.

Common mistakes that cost you money

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to surprise charges and frustration. Below are the traps we see most often.

Mistake 1: cancelling in the wrong place

The biggest trap is cancelling through Adweek's website when your subscription is actually billed via Apple or Google Play, or vice versa. If you do this, the charge does not stop-you have cancelled a subscription that was already inactive.

Check your latest receipt or credit card statement now. If the charge says "Adweek," you cancel on their website. If it says "Apple," "iTunes," "Google Play," or your app store name, you must cancel through that platform instead. At Stopee, we recommend screenshotting your receipt before you even start the cancellation process so you know which route to take.

Mistake 2: assuming the app is cancelled when you delete it

Deleting the Adweek app from your phone or tablet does nothing to stop the subscription. The charge continues because the app and the subscription are managed separately. You must cancel the subscription through your account or app store, then optionally delete the app afterward.

Mistake 3: not keeping cancellation proof

If you cancel by phone or email and do not save the confirmation, you have no evidence if Adweek charges you again. Stopee strongly advises you to screenshot every confirmation page, save confirmation emails in a dedicated folder, and note the date and time of phone calls. This proof is essential if you need to file a dispute with your bank.

Mistake 4: ignoring the final billing date

Many subscribers cancel but expect immediate access loss. Instead, access continues until the end of the current billing cycle. If you cancel a monthly subscription on the 15th and your billing cycle runs the 1st to the 30th, you keep access until the 30th. During this time, no new charge occurs-but you must remember to stop using the service if you want to mentally "move on."

How to check if your cancellation worked

Verification takes 2 minutes and gives you peace of mind. Do this 3 days after you request cancellation.

1. Log into your Adweek account at adweek.com using your email and password.
   • If you have trouble logging in, use the "Forgot password" link to reset.
2. Navigate to your account settings and look at the subscription section.
   • You should see "No active subscription," "Cancelled," or "Inactive"-not "Active."
3. If it still says "Active," take a screenshot and contact support immediately using Method 3 (email).
   • This may indicate the cancellation did not process.
4. Check your email for a cancellation confirmation from Adweek.
   • If you received one, file it safely.
   • If you did not receive one within 7 days, send a follow-up email to [email protected].
5. Monitor your credit card statement for the next 2 billing cycles.
   • If a charge appears after your cancellation date, file a dispute immediately with your bank.

Pro tip: Set a calendar reminder for your old billing date. When that date passes with no charge, you know the cancellation worked. If a charge does appear on that day, escalate to your bank within 24 hours.

If Adweek charges you after cancellation

Mistakes happen, and Adweek may accidentally charge you after your cancellation. Here is how to recover the money.

Step 1: contact Adweek first (give them 5 days)

Email [email protected] with the subject "Unauthorized charge after cancellation." Include your cancellation confirmation email, the date of the erroneous charge, and the amount. Most unauthorized charges are reversed within 5-7 business days if you provide clear evidence.

Step 2: file a dispute with your bank

If Adweek does not refund you within 7 business days, contact your bank's dispute or chargeback department. In Malaysia, most banks process disputes within 14 days. You will need to provide:

• Your cancellation confirmation from Adweek or screenshot of your cancelled subscription status
• Your credit card statement showing the erroneous charge
• Emails or communication with Adweek's support team
• A written explanation of what happened

Pro tip: Banks almost always side with customers in these disputes because you have documented proof of cancellation. Your money will be credited back within 30 days, often sooner.

Step 3: escalate to the ministry of domestic trade and consumer affairs

If your bank denies your dispute or Adweek refuses to cooperate, file a formal complaint with Malaysia's consumer protection authority. Submit your complaint at the MDTCA's online portal or visit their office. Include all documentation: cancellation proof, emails, bank dispute outcome, and a timeline of events. Most serious complaints result in refunds within 30 days.

Checklist before you hit cancel

Use this checklist to ensure you cancel cleanly and avoid mistakes.

• Screenshot your current subscription plan, next billing date, and payment method.
• Find your latest receipt and note whether Adweek, Apple, or Google billed you.
• Identify which cancellation method applies to you (account, app store, email, or phone).
• Set a calendar reminder for 3 days after cancellation to verify it worked.
• Create a folder on your computer titled "Adweek cancellation" to store all screenshots and emails.
• Make a note of the exact time and date you submit your cancellation request.
• If cancelling by phone, save the representative's name and confirmation details.
• After cancellation is confirmed, check your bank statement for 2 billing cycles to ensure no new charges appear.

Your consumer rights comparison: keep or cancel?

Before you finalize your cancellation, consider whether Adweek truly no longer serves your needs. Below is a quick comparison of what you lose and what you gain.

How stopee helps you cancel with confidence

Cancelling a subscription should not feel like a battle. At Stopee, we have helped thousands of consumers cancel problematic subscriptions, recover unwanted charges, and reclaim their money. Whether you are fighting with Adweek's support team, unsure which cancellation method to use, or worried about hidden charges, Stopee has a step-by-step guide for every scenario.

We know that international subscriptions create extra friction-time-zone delays, unclear support hours, no local address, and foreign currency charges make the process feel unfair. That is why Stopee exists: to give you the knowledge and confidence to cancel on your terms, protect your money, and escalate to the right authority if the company refuses to cooperate.

Once you cancel, use your saved money to subscribe to services that truly add value to your life. And if you encounter other tricky cancellations in the future, return to Stopee-we are here to make every cancellation simple.

Contact information for Adweek

If you need to reach Adweek directly for cancellation or billing inquiries, here are your options.

Email support (recommended for Malaysia):
[email protected]

Phone support (U.S. number, available EST business hours):
+1-845-267-3007

Mailing address (U.S. legal office only-no Malaysia office):
Adweek
475 Park Avenue South
New York, NY 10016
United States

Website account management:
adweek.com

Note for Malaysian customers: Adweek does not have a Malaysia-specific support address or local phone line. Email is your fastest option because it creates a documented record. If you experience ongoing billing issues, escalate to the Ministry of Domestic Trade and Consumer Affairs in Malaysia rather than continuing to pursue Adweek directly.

Cancelling your subscription should be as easy as signing up. At Stopee, we believe every consumer deserves clear information, straightforward tools, and support that works in their time zone. If Adweek no longer serves you, use the methods above to cancel confidently and stop paying for content you no longer read. Stopee has helped thousands of consumers take control of their subscriptions-you can too.