Manage Hubble

How to cancel Hubble and stop automatic renewals in malaysia

What Hubble is and why people cancel

Hubble is a cloud-based subscription service that connects to your devices and offers premium monitoring and cloud storage features. You own the physical device outright, but the recurring software and service layer is what you're paying for each month or year.

Many Malaysia users sign up for the free 14-day trial and either forget to cancel before it converts to a paid plan, or later decide the service no longer fits their needs. The frustration often comes when renewal charges appear without a clear reminder, or when you want to downgrade but can't find where to do it. At Stopee, we've helped thousands of consumers navigate exactly this situation with clarity and confidence.

Why you might want to cancel Hubble

Common reasons include the free trial automatically converting to a paid subscription, unused premium features you're being charged for, or finding a competing service that better suits your budget. Some users also cancel because Hubble's cloud features don't integrate well with their existing devices or workflows.

Whatever your reason, cancellation should be straightforward, and it should stop future charges without confusion. Stopee exists to make sure you know exactly how to do that.

Your rights as a malaysia consumer

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription within a reasonable timeframe if the service doesn't match what was advertised or if you cancel before the trial period ends. Additionally, Hubble's own terms state that you must cancel at least 24 hours before your renewal date to avoid the next charge.

If Hubble continues to bill you after you've cancelled, you can file a dispute with your payment provider (bank or card issuer) and escalate to the Federation of Malaysian Consumers Associations (FMCA) if the company refuses to refund you. Keep all cancellation confirmations and billing statements as evidence.

Hubble subscription pricing and billing in malaysia

Understanding what you're paying for helps you decide whether cancellation is the right move.

Current pricing for malaysia users

Hubble publishes prices in USD. Using the standard conversion rate of 1 USD = RM4.72 (accurate as of early 2025), here's what Malaysia subscribers typically see:

Pro tip: If you're on an annual plan and cancel mid-year, Hubble normally does not refund the unused portion. However, if you're within Malaysia's Consumer Protection Act cooling-off period or cancelled before a trial ended, you have a stronger case for a full refund. Document the date you requested cancellation.

When and how Hubble charges you

Hubble charges automatically on the same day each month or year that you subscribed. If you signed up on 15 June, your renewal date will be 15 July, 15 August, and so on. The company sends renewal reminders, but these often land in spam folders or promotional tabs.

To avoid surprise charges, log into your account at least one week before your renewal date and confirm your next billing date. If you can't find it, contact Hubble's support team via chat or phone before the renewal happens.

Methods to cancel Hubble: choose your path

Hubble offers three cancellation routes, depending on where you originally subscribed and how you prefer to communicate.

Cancellation methods available to you

Important: If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not through Hubble directly. Cancelling only in the Hubble app will not stop Apple or Google from charging you. We'll cover each path below.

Step-by-step cancellation for direct Hubble subscribers

If you signed up on Hubble's website or through hubblecontacts.com, follow this process to cancel your subscription cleanly and safely.

Cancelling via the Hubble club member portal (recommended)

This is the fastest and most secure way to cancel. You'll have an instant confirmation and an email receipt to keep as evidence.

1. Open your web browser and go to club.hubbleconnected.com
2. Log in with your email address and password
   • If you've forgotten your password, click "Forgot password?" and follow the reset email
3. Navigate to the "Billing" or "Subscription" section of your account dashboard
4. Look for your active subscription and click the button labeled "Cancel Renewal" or "Cancel Subscription"
   • Do not click "Pause" if you see that option; "Pause" temporarily stops access but does not stop future charges
5. You'll be asked to select a reason for cancellation (this is optional but helps Hubble improve)
   • Common reasons: "Too expensive," "Not using it," "Found a better alternative," "Technical issues"
6. Click "Confirm cancellation" or the final submit button
7. Wait for the on-screen success message to appear (usually green text saying "Cancellation confirmed" or "Your subscription will end on [date]")
   • Warning: Do not close the page until you see this confirmation
8. Take a screenshot of the confirmation message and save it to your phone or computer
9. Check your email inbox (including spam and promotions folders) for a confirmation email from Hubble within 5-10 minutes
10. Reply to that email or save it as a PDF so you have a permanent record

Your subscription will remain active until the end of your current billing period. For example, if your renewal date is 28 June and you cancel on 20 June, you'll keep access until 28 June, then it stops automatically. No further charges will occur.

Cancelling by live chat or phone

If you prefer speaking to a person or have questions about refunds, Hubble's support team can cancel for you directly.

1. Visit hubbleconnected.com and look for the "Contact us" or "Support" link, usually at the bottom of the page
2. Select "Live chat" if available
   • Live chat hours vary; if unavailable, note the next available time and return then
3. Tell the agent you want to cancel your subscription and provide your account email address
4. The agent will confirm your renewal date and ask for your cancellation reason
5. Confirm that the agent has processed the cancellation and ask for a confirmation number
   • Write this number down immediately
6. Screenshot the entire chat conversation before closing the window
7. Request that the agent email you a written cancellation confirmation, including your cancellation date and final billing date

For phone support: Call +1-844-334-1640 between 9 AM and 9 PM Eastern Time (U.S.). Malaysia is 12-13 hours ahead of Eastern Time, so aim for early morning calls from Malaysia (around 9-10 PM Malaysian time) to reach the support team during their business hours. The same confirmation steps apply: ask for a confirmation number, request an emailed receipt, and keep notes of the conversation.

Cancelling by email

If you're in no rush and prefer a written trail, email Hubble directly.

1. Send an email to [email protected] with the subject line: "Cancellation request for [your email address]"
2. In the email body, include:
   • Your full name and account email address
   • Your current subscription plan (Basic, Premium, etc.)
   • Your most recent renewal date (check your last invoice if unsure)
   • A simple statement: "I request to cancel my Hubble subscription effective immediately" (or set a specific date if preferred)
3. Wait for a reply within 24-48 hours (usually much faster)
4. Hubble will send you a confirmation email with your cancellation date and confirmation number
5. Save this email as a PDF or forward it to yourself with a backup email address to keep it safe

This method is slower but creates a clear paper trail that's harder for the company to dispute later.

Cancelling if you subscribed through apple or google play

Many Malaysia users download the Hubble app from the App Store or Google Play Store and subscribe through those platforms instead of Hubble's website. If that's you, cancelling inside the Hubble app won't work. You must cancel through Apple or Google.

Cancelling an apple app store subscription

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top (Apple ID profile)
3. Tap "Subscriptions"
4. Find and tap "Hubble" in the list
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your status)
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed; you can ignore this and continue cancelling
6. Tap "Confirm" or "Yes, cancel subscription"
7. You'll see a message: "Your subscription will end on [date]"
   • Screenshot this message
8. Check your email for an Apple receipt confirming the cancellation within 5 minutes

Access to Hubble's premium features will stop on your subscription end date. The app itself remains on your device, but you'll no longer be charged.

Cancelling a google play subscription

1. On your Android phone or tablet, open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions" (or "Manage subscriptions")
4. Tap "Subscriptions"
5. Find and tap "Hubble"
6. Tap "Cancel subscription"
7. Select a cancellation reason (optional) and tap "Continue"
8. Tap "Yes, cancel" to confirm
   • Google will show your subscription end date on screen
9. Screenshot the confirmation
10. Check your email for a Google Play receipt within 5 minutes

Like Apple, your Hubble access ends on the displayed date, and no further charges occur.

Common cancellation traps and how to avoid them

Cancelling a subscription should be straightforward, but small mistakes can leave you vulnerable to unexpected charges or disputes later on.

Trap 1: closing the page before confirmation appears

You click "Cancel subscription," the page loads for a moment, and your instinct is to navigate away. But if you don't see a green success message or confirmation number, the cancellation may not have processed. The system may still charge you on renewal day, and you'll have no proof you ever tried to cancel.

How to avoid it: Always wait at least 30 seconds after clicking the final "Confirm" button for a success message to appear. If nothing happens, refresh the page and log back into your account to check whether the subscription still shows as "Active" or now shows "Cancelled." Only leave the page once you see definitive proof of cancellation.

Trap 2: pausing instead of cancelling

Some subscription services offer a "Pause" option alongside "Cancel." Pausing temporarily freezes your access but does not stop the company from charging you on renewal day. You'll lose access during the pause period, but the billing continues silently in the background.

How to avoid it: Only click buttons that explicitly say "Cancel," "Cancel subscription," or "Cancel renewal." If you're unsure, contact Stopee or Hubble's support team in writing to clarify which button stops your billing.

Trap 3: subscribing through apple or google but cancelling on hubble's website

You subscribed to Hubble via the Apple App Store, but when you log into the Hubble Club member portal and cancel there, nothing happens. Apple still charges you because the subscription is registered with them, not with Hubble directly.

How to avoid it: Check your most recent Hubble receipt or invoice. If it says "App Store" or "Google Play" in the receipt, you must cancel through that platform, not on Hubble's website. If you're unsure, contact Hubble's chat support and ask them which cancellation method applies to your account.

Trap 4: forgetting the 24-hour cancellation window

Hubble requires you to cancel at least 24 hours before your renewal date. If you cancel on 28 June and your renewal date is 28 June at midnight, Hubble may still charge you because the system had already processed the renewal.

How to avoid it: Check your renewal date in your account at least one week before it arrives. Set a phone reminder for 3 days before renewal so you have a 3-day buffer. Cancel on that reminder date, not on the day of renewal. If you miss the window and are charged, contact Hubble's support team and request a refund as soon as you notice the charge.

Trap 5: not screenshotting your confirmation

A week after cancelling, you notice Hubble charged you again. You log back into your account and see the subscription is still listed as "Active." You panic, and when you contact support, you have no proof you ever submitted a cancellation request. The company asks you to re-submit your request, wasting another week.

How to avoid it: Screenshot or photograph every confirmation screen, email, and chat transcript. Save these in a folder on your phone or computer labeled "Hubble cancellation evidence" so you can access them instantly if a dispute arises. At Stopee, we recommend keeping this documentation for at least 6 months after cancellation.

What happens after you cancel Hubble

Cancellation doesn't mean instant loss of access, and it doesn't automatically trigger a refund. Here's what actually happens in the hours, days, and weeks after you click cancel.

Your access timeline after cancellation

Once you cancel, your subscription enters a "grace period" that lasts until the end of your current billing cycle. You keep full access to all premium features during this time. On the exact end date shown in your cancellation confirmation, your premium features cut off automatically at midnight. The device itself remains yours, but cloud storage, monitoring alerts, and other paid features disappear.

Example: You cancel on 15 June. Your renewal date was 28 June. You have full premium access from 15 June through 27 June. On 28 June at midnight, your premium features stop. You cannot re-enable them without subscribing again.

What happens to your data and device

Hubble does not delete your data immediately after cancellation. Cloud-stored photos, videos, or monitoring logs remain on Hubble's servers for a limited time (usually 30-90 days, depending on their privacy policy). After that period, Hubble purges your data automatically.

If you want to keep any data, download or export it before your subscription ends. Log into your account, navigate to your stored content, and look for a "Download" or "Export" button. Do this at least 5 days before your cancellation end date in case there are technical delays.

Your physical device is yours to keep and use. Hubble does not remotely disable it or require you to return anything.

Billing and refund eligibility after cancellation

If you cancel mid-cycle, Hubble typically does not refund the unused portion of your current subscription. However, refund eligibility depends on when you cancel and whether you're within Malaysia's Consumer Protection Act cooling-off period.

When you might qualify for a refund:

• You cancelled within 14 days of starting a free trial, before it converted to a paid plan
• You cancelled within 14 days of first purchase (cooling-off period under Consumer Protection Act 1999)
• Hubble's service was not as advertised or did not match the description you relied on
• You were charged after submitting a valid cancellation request (duplicate or erroneous charges)

To request a refund, contact Hubble's support team with proof of your cancellation request, your original charge receipt, and a brief explanation of why you believe a refund is justified. Hubble has no legal obligation to refund unused portions of annual plans unless one of the above conditions applies.

Preventing re-subscription

After cancellation, watch your inbox carefully for 2-3 weeks. Some services send "We miss you" emails with discounted re-subscription offers. These are legitimate marketing emails, but they're not a sign that your cancellation failed. Ignore them or unsubscribe from promotional emails if you don't want to see them.

Also, do not re-enter your payment card details on Hubble's website out of curiosity. Even a click on a "Restart subscription" button during a promotional offer may trigger a new charge. If you accidentally re-subscribe, contact support immediately and cite the accidental nature of the action to request a refund.

Your consumer rights and protections in malaysia

Hubble operates in Malaysia, which means Malaysian consumer protection laws apply to your subscription and cancellation rights.

Consumer protection act 1999 and cooling-off periods

Malaysia's Consumer Protection Act 1999 gives you a 14-day cooling-off period from the date of purchase (or from the date you were first informed of the contract terms, whichever is later). During this period, you can cancel any subscription without penalty and request a full refund.

This protection applies to direct Hubble subscriptions and subscriptions purchased through Apple App Store or Google Play, as long as you initiated the purchase in Malaysia.

To claim your cooling-off refund:

1. Contact Hubble within 14 days of your first charge and state that you are exercising your cooling-off right under the Consumer Protection Act 1999
2. Provide your account email, purchase date, and order or receipt number
3. Request a full refund to your original payment method
4. Hubble must process the refund within 14 days of receiving your request
5. If Hubble refuses or ignores your request, file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or your state's Consumer Claims Tribunal

Unfair contract terms and automatic renewal protections

Under the Consumer Protection Act 1999, subscription services cannot hide renewal terms in small print or make cancellation intentionally difficult. If Hubble's cancellation process is deliberately obscured, the automatic renewal terms are not clearly displayed at checkout, or the company ignores your cancellation request, these are violations of Malaysian consumer law.

Document evidence of unfair practices (screenshots, emails, chat logs) and escalate to the FMCA if Hubble does not respond within 14 days.

Chargeback and payment dispute rights

If Hubble continues to charge you after you've cancelled and the company refuses to refund you, contact your bank or credit card company and request a chargeback or payment dispute.

Provide your bank with:

• Copies of your cancellation confirmation or email from Hubble
• Screenshots of the cancellation request
• Evidence of any emails sent to Hubble requesting a refund
• Bank statements showing the unauthorised charges

Your bank will then open an investigation and can reverse the charges if they determine Hubble billed you fraudulently or without consent. This process typically takes 30-60 days.

Hubble cancellation checklist for malaysia users

Use this checklist before, during, and after cancellation to stay organized and protect yourself.

Hubble cancellation contact information for malaysia

Here's where to reach Hubble if you have questions about cancellation or need to escalate a billing dispute.

Hubble's official support channels

Hubble does not publish a Malaysia-specific support address or phone number. However, these are the official contact points available to all Malaysia users:

• Live chat and member portal: club.hubbleconnected.com (available during U.S. business hours)
• Email support: [email protected] (response time: 24-48 hours)
• Phone support (U.S. toll-free): +1-844-334-1640, 9 AM to 9 PM Eastern Time
• Website: hubblecontacts.com and hubbleconnected.com

Important timing note: Malaysia is 12-13 hours ahead of U.S. Eastern Time. To reach Hubble during their business hours from Malaysia, call or use live chat in the early morning (8-10 AM Malaysian time).

Malaysia consumer protection escalation

If Hubble does not respond to your cancellation or refund request within 14 days, escalate to Malaysia's consumer protection authorities:

• Federation of Malaysian Consumers Associations (FMCA): Email [email protected] or visit fmca.org.my
• Your state's Consumer Claims Tribunal: Contact your nearest Consumer Claims Tribunal office (each state has one) to file a claim for refunds up to RM5,000
• Your bank or payment provider: Request a chargeback if Hubble continues unauthorised billing after cancellation

Stopee recommends keeping all evidence (screenshots, emails, confirmation numbers) for at least 6 months in case you need to file a formal complaint or dispute.

Summary: cancel Hubble with confidence

Cancelling Hubble in Malaysia is straightforward if you follow the right steps and avoid common traps. Log into your member portal at least one week before your renewal date, click "Cancel renewal," confirm you see a success message, screenshot it, and check your email for a confirmation receipt. If you subscribed through Apple or Google, cancel through those platforms instead. Wait until your subscription end date (which Hubble will clearly state) before expecting your access to stop. If Hubble continues to charge you after cancellation, contact their support team immediately, and if they refuse to refund you, escalate to the Federation of Malaysian Consumers Associations or your bank.

Your consumer rights under Malaysia's Consumer Protection Act 1999 protect you from unfair cancellation practices, hidden renewal charges, and automatic billing without consent. Stopee has helped thousands of consumers cancel subscriptions like Hubble without frustration or surprise charges, and we can help you too. Keep this guide handy, follow the step-by-step checklist, and don't hesitate to contact Stopee if you run into issues during your cancellation.