Manage Hubble

How to cancel hubble in nigeria: your step-by-step guide to ending mentorship subscriptions

What hubble is and why you might want to cancel

Hubble is a mentorship and consultation platform that connects learners with startup advisors and experienced professionals for one-on-one calls and premium guidance. You access it via the Hubble app or web interface, and you pay for consultation calls or monthly/annual subscription plans to unlock premium features through in-app purchases.

If you're no longer using your Hubble subscription or you've achieved your learning goals, cancelling is straightforward-but it helps to know the exact process upfront to avoid missed refund windows or continued charges. Stopee exists to guide you through this process with clarity and confidence, so you stay in control of your spending.

The two main hubble services you might be cancelling

Hubble operates as a mentorship platform (Circles App / Hubble.social), which is what most Nigerian users interact with. There is also Hubble Connected, a separate entity that sells hardware and different subscription products. This guide focuses on the mentorship and consultation platform only. If you're cancelling a Hubble Connected hardware subscription, your process may differ, so always check which Hubble entity you're subscribed to.

Common reasons to cancel

You might cancel because you've completed your mentorship goals, found the premium features aren't delivering value, prefer free alternatives, experienced poor advisor quality, or simply can't justify the monthly cost. Whatever your reason, you have consumer rights in Nigeria that protect your ability to cancel and potentially claim refunds. Stopee recommends documenting your cancellation date and any refund request to keep your records clear.

Your consumer rights under nigerian law

As a Nigerian consumer, you're protected by the Federal Competition and Consumer Protection Act (FCCPA), which gives you specific rights when purchasing digital services and subscriptions.

Key protections that apply to hubble cancellations

The FCCPA requires businesses to provide clear terms and conditions before you purchase, and to honour cancellation requests within a reasonable timeframe. You also have the right to fair value for the service you receive-if Hubble fails to deliver (for example, advisors repeatedly no-show or the platform is consistently unavailable), you have grounds to request a refund or escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

Additionally, if you purchased your Hubble subscription through Apple App Store or Google Play Store, you're also protected by those platforms' consumer policies, which may grant you a refund window of up to 48 hours on some transactions.

How to escalate if hubble refuses to cancel or refund

If Hubble ignores your cancellation request or denies a refund you believe you're entitled to, you can file a complaint with the FCCPC. Keep all email correspondence, transaction receipts, and your cancellation date as evidence. Stopee advises documenting everything because regulators take documented breaches of the FCCPA seriously, and your complaint record strengthens any future claim.

Hubble pricing and available plans in nigeria

Understanding what you're paying for helps you decide whether cancellation makes sense or if a cheaper plan is an option.

Current subscription plans and costs

Hubble offers premium plans purchased through in-app stores; prices are displayed in Nigerian Naira but may convert slightly depending on your payment method and current exchange rates.

Pro tip: If you're on a monthly plan and want to save, switching to annual before you cancel might not be wise-instead, simply cancel the monthly and avoid renewal. If you're already on annual, you may still cancel early, though refunds depend on how much of your paid period remains.

How to cancel hubble: step-by-step for each platform

Your cancellation path depends on whether you signed up directly on Hubble's web platform or purchased through Apple App Store or Google Play Store.

Cancel consultation calls and subscriptions directly on hubble web or app

1. Sign in to your Learner Dashboard on Hubble.social or the Hubble mobile app using your registered email and password.
   • If you've forgotten your password, tap "Forgot password" and follow the email reset link.
2. Navigate to "My Bookings" or "Active Subscriptions" (the exact label depends on your app version).
   • Look for the consultation call or subscription you want to cancel.
3. Tap or click the three-dot menu (⋯) next to the booking or subscription and select "Cancel" or "Cancel subscription".
   • A confirmation dialogue will appear; review the refund terms before confirming.
4. Confirm the cancellation by tapping "Yes, cancel" or the equivalent button.
   • You'll see an on-screen confirmation message; take a screenshot for your records.
5. Check your email within 1-2 minutes for a cancellation confirmation from Hubble support.
   • If you don't receive an email, go back to the dashboard to verify the subscription shows as "cancelled".
   • Warning: Some accounts show cancellation on-screen but still auto-renew if the backend didn't process it; check again 24 hours later.
6. Verify your access: you'll retain access to premium features until the end of your current paid billing period, then it automatically downgrades to free tier.
   • No further charges will apply after that date.

Cancel subscriptions purchased via apple app store

1. On your iPhone or iPad, open the Settings app.
   • On Android, this process is different; see the Google Play section below.
2. Scroll down and tap "App Store" (or your Apple ID name at the top, then "Subscriptions").
   • If you tapped your Apple ID, select "Subscriptions".
3. Find "Hubble" or "HubbleClub Premium" in the list of active subscriptions.
   • If you don't see it, you may not have an active App Store subscription, or it may be paused.
4. Tap on the Hubble subscription.
   • You'll see the renewal date and price for the next billing cycle.
5. Tap "Cancel subscription" at the bottom.
   • Apple will ask you to confirm and may offer a downgrade option; select "Confirm cancellation".
6. The subscription is now cancelled and will not renew after the current paid period ends.
   • You'll receive a cancellation email from Apple; keep this for proof.
   • Pro tip: Apple refunds are subject to their 48-hour window from purchase; if you're outside that, cancellation stops future charges but won't recover the current period.

Cancel subscriptions purchased via google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • The exact wording varies by Android version.
3. Find "Hubble" or "HubbleClub Premium" in your active subscriptions list.
   • If you don't see it, your subscription may already be cancelled or paused.
4. Tap on the Hubble subscription entry.
   • Review the next billing date and price.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask you to confirm; select "Yes, cancel".
6. The subscription is now cancelled.
   • Google sends a confirmation email; save it for your records.
   • Warning: Google's refund window is also 48 hours from purchase; outside that, cancellation only prevents future renewal.

What happens after you cancel hubble

Cancelling Hubble doesn't immediately delete your account or lock you out of the platform; knowing what to expect helps you avoid panic or unexpected charges.

Access and feature retention

After you cancel, you retain full access to premium features through the end of your current billing period. Once that date passes, your account automatically downgrades to the free tier, and you lose access to booking consultation calls and premium filters. Your historical call records and profile remain visible to you unless you request account deletion.

Data, account status, and future sign-in

Your Hubble account stays active and tied to your email address. You can sign back in at any time and resubscribe to a paid plan. Your profile, call history, and notes are preserved unless you explicitly request deletion from Hubble support. If you want your account fully removed from Hubble's servers, you must request this in writing to their support team and keep the confirmation email.

Pro tip: Stopee recommends waiting 24 hours after cancellation before assuming the process is complete; some platforms show cancellation on-screen but process it asynchronously, and you want to be certain the next renewal won't occur.

Refunds: what you can claim and how to request them

Hubble's refund policy is more generous for consultation calls than for subscriptions, so your eligibility depends on what you're cancelling.

Refunds for individual consultation calls

If you booked a one-off consultation call with an advisor and want a refund, you can request one up to 3 days after the scheduled call date. Valid reasons include the advisor not showing up, the call not occurring as advertised, or technical failure on Hubble's platform. Submit your refund request through the Hubble app or email support with as much detail as possible-Hubble reviews these manually, so a clear explanation improves your chances.

Refunds for subscription plans

Refunds for monthly or annual subscription plans are more limited. If you cancel within the first 48 hours of purchase via Apple App Store or Google Play, you're eligible for a full refund through that platform, not Hubble. Beyond 48 hours, refunds are at Hubble's discretion and are only offered if the service failed to deliver (persistent technical issues, advisor unavailability, etc.). Stopee advises being specific: "The platform was down for 10 days in Month 1" is stronger than "I didn't find value."

Refund request steps

1. Log in to your Hubble account and navigate to "Help" or "Support".
   • Alternatively, email Hubble support directly at the address on their website.
2. Select "Request a refund" or "Report an issue" and fill in the reason for your claim.
   • Be specific: date of purchase, plan name, issue description, and what resolution you're seeking.
3. Submit any evidence: screenshots of errors, call recording links (if available), advisor no-show notifications, or service interruption notices.
   • Attach these to your support ticket or email.
4. Hubble support will review your claim within 5-10 business days.
   • They will email you with a decision; if approved, the refund is processed to your original payment method.
5. Warning: If you purchased through Apple or Google, those platforms handle the refund, not Hubble. Contact them directly if Hubble denies your claim but you believe you're within their 48-hour refund window.

Common mistakes to avoid when cancelling hubble

Cancellation seems simple, but small missteps can leave you charged after you thought you'd quit-and that frustration is avoidable with a clear head and a checklist.

Relying on pausing instead of cancelling

Some users pause their Hubble subscription thinking it stops charges; it doesn't. Pausing temporarily hides the subscription but keeps auto-renewal active. After the pause ends, your subscription resumes and charges you. If you want to stop paying, you must fully cancel, not pause.

Cancelling on the wrong platform

If you bought Hubble through Apple App Store, cancelling it on the Hubble app alone won't work-Apple still has the subscription. You must cancel directly in Apple Settings. The same applies to Google Play. Stopee sees this mistake frequently, and users end up charged an extra month because they cancelled in the wrong place. Always check which store you used when you signed up.

Ignoring the confirmation email

After you cancel, Hubble or your app store sends a confirmation email. Don't delete it. You may need it to prove you cancelled if a charge appears later or if you escalate to the FCCPC. Screenshot it or forward it to a safe email address.

Cancelling too late in the billing cycle

If your renewal date is tomorrow and you cancel today, you've still been charged for the next period (Hubble doesn't grant a grace period). You then have to request a refund for that unwanted charge. The best time to cancel is immediately after a renewal, so you have the full month before the next charge hits.

Forgetting to check for linked payment methods

If you have multiple payment cards saved in Apple or Google Pay, Hubble might renew on a card you no longer use. Before you cancel, verify which card is set as the default payment method in your app store settings, and consider removing old cards to prevent accidental charges if your cancellation fails.

Checklist: confirm your hubble cancellation is complete

Use this checklist to be absolutely certain your cancellation went through and you won't be charged again.

When to keep your hubble subscription instead of cancelling

Before you cancel, consider whether one of these scenarios applies to you and might justify keeping your subscription active.

Scenarios where keeping hubble makes sense

If you're an early-stage founder or startup employee seeking regular mentorship from experienced advisors, and you're actively booking calls at least twice a month, the monthly fee (₦1,500-2,000) is reasonable value compared to hiring a part-time consultant. If you're in a learning phase for a new skill or industry and plan to book multiple calls in the next 60 days, the annual plan (₦15,000-18,000) offers better per-call value and removes the temptation to cancel month-to-month. Additionally, if you've booked calls but haven't had them yet, cancelling now means losing access-it might be worth keeping the subscription until you've attended those sessions.

Stopee also recommends pausing a decision for 1 week if you're on the fence; many users cancel impulsively and re-subscribe at higher rates later.

Scenarios where cancellation is clearly the right choice

Cancel immediately if you've been charged for 3 or more months without booking a single call, if your assigned advisors are consistently no-showing or unresponsive, or if Hubble's platform is frequently down. If you've found a free alternative mentorship community (like Twitter/X or LinkedIn communities) that meets your needs, cancelling Hubble and relying on free resources makes financial sense. Similarly, if you're in a personal or financial crisis and every naira matters, cancelling non-essential subscriptions is a responsible first step.

What stopee can do for you when cancelling services

Hubble is just one of dozens of subscriptions you may hold, and managing them individually can be overwhelming. Stopee helps Nigerian consumers track their subscriptions, flag unwanted renewals before they hit, and provides step-by-step cancellation guides tailored to each service-whether it's Hubble, streaming platforms, software, or gym memberships.

By using Stopee to audit your active subscriptions, you can identify which ones you're no longer using and cancel with confidence. Stopee has helped thousands of consumers cancel services quickly and claim refunds they didn't know they were entitled to, saving them thousands of naira per year. Visit Stopee.com today to see your subscription dashboard and start reclaiming control of your money.

Hubble contact information and support in nigeria

If you can't cancel through the app or web interface, or if your cancellation request is ignored, reach out to Hubble support directly.

How to contact hubble

Visit the Hubble app or Hubble.social and look for "Help," "Contact us," or "Support." You can also check the Hubble terms of service page at app.hubble.social/terms-of-service for the most current contact email address. If Hubble does not respond to your cancellation or refund request within 10 business days, escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng.

Keep all correspondence with Hubble and timestamps of your cancellation attempts; the FCCPC uses this documentation to investigate your case and may order Hubble to refund you or face penalties under the Federal Competition and Consumer Protection Act.

Key information for your escalation

When you escalate to the FCCPC, include your Hubble account email, the date you attempted to cancel, copies of any cancellation confirmation emails, bank statements showing the charge, and screenshots of the subscription on your app. Include the date and time you contacted Hubble support and how long they took to respond (or whether they ignored you). The clearer your paper trail, the faster the FCCPC can act on your behalf.

Cancelling Hubble doesn't have to be a puzzle, and you absolutely have the right to stop a subscription that no longer serves you. By following the steps in this guide-and leveraging Stopee's broader suite of cancellation tools-you can cancel with certainty, protect your refund eligibility, and take back control of your subscriptions in Nigeria today.