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Cancel Liven: The Right Way
How to cancel Liven in malaysia and reclaim your subscription
Understanding Liven before you cancel
Liven operates two distinct services in Malaysia, and knowing which one you are paying for is the first step to cancelling correctly.
Liven's two platforms: dining rewards and the app subscription
The confusion starts here. "Liven" describes both a dining rewards platform where you earn Brandollars at partner restaurants, and a separate self-discovery app sold through mobile app subscriptions. For most Malaysian users paying recurring charges, the issue is the app subscription product, not the restaurant rewards account.
The dining rewards platform in Malaysia does not charge users a membership fee. It generates revenue by charging partner merchants transaction fees on Liven Pay transactions. If you see a weekly, monthly, or yearly recurring charge on your card, you are almost certainly dealing with the app subscription, not the restaurant rewards wallet.
The app subscription is a personal growth and self-discovery product available through Apple App Store and Google Play. It comes with automatic renewal and free trials: a 3-day free trial for the weekly plan and a 7-day free trial for the yearly plan. Many users enrol without realising the subscription renews automatically at the end of each billing cycle unless they cancel before the renewal date arrives.
Why the Liven subscription catches you off guard
The real frustration comes from automatic renewal. You start a free trial, enjoy the app, then forget the trial end date entirely. Your billing cycle completes, and a charge lands on your card before you realise what happened. At Stopee, we see this pattern repeatedly: users cancel too late, after they have already been charged.
The Terms are clear on this point: subscriptions renew automatically unless you cancel before the next billing date. The challenge is finding the cancellation button before that date passes. Stopee recommends setting a phone reminder on your trial start date so you never miss your cancellation window.
Your consumer protection rights in malaysia
What the consumer protection act 1999 means for your Liven subscription
Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions. The Act requires suppliers to provide clear information about subscription terms, renewal dates, and cancellation methods before you pay. If Liven fails to disclose these terms clearly, or if they charge you without explicit consent, you have grounds to dispute the charge and request a refund.
Additionally, if you cancel within the stipulated period and Liven continues to charge you, that is a breach of the Act. The Federation of Malaysian Consumers Associations (FMCA) can escalate complaints if Liven refuses to cooperate. Stopee always recommends documenting every step of your cancellation, because clear evidence of when you cancelled and what date the charge occurred is your strongest lever in a dispute.
Liven's refund policy and your cancellation window
According to Liven's support materials, refunds are available exclusively for the first order placed under a subscription plan. If you are not satisfied with your first subscription order, you can request a refund within 30 days of the delivery date by contacting [email protected].
Orders beyond the first subscription shipment are not eligible for refunds under this policy. This means you need to act fast: if you want your money back, submit your refund request within 30 days and reference your delivery date in your email. Keep your order confirmation and delivery proof saved.
How to cancel Liven in five steps
Prepare your account before cancelling
Before you touch the cancel button, gather proof of your subscription and take screenshots of your account details.
- Log in to your Liven account on the app or website
- Open your Profile
- Go to Settings
- Take a screenshot of your Membership page
- Screenshot the current plan name (weekly, monthly, yearly)
- Screenshot the next billing date
- Screenshot any active free trial end date
- Open your email and save the receipt from Apple, Google, or Liven
- Note the transaction date
- Note the exact amount charged
- Note the order reference number
- Take a final screenshot of your account dashboard as proof it existed
- This proves you were a paying subscriber
- Save these files to your computer or cloud storage
Pro tip: Save everything before you cancel, because Liven may delete your account data within days. Stopee has seen users lose access to receipts and account history immediately after cancellation, so screenshot aggressively.
Cancel your Liven subscription directly through your account
If Liven bills you directly (not through Apple or Google), use this method to cancel straight from your account settings.
- Log in to your Liven account
- Use the app or visit the Liven website
- Navigate to Profile and select Settings
- Look for a gear icon or "Account Settings"
- Tap Membership or Subscription Settings
- You should see your current plan listed
- Select Cancel Subscription and review the final warning
- Read what happens after you cancel (usually immediate loss of access)
- Confirm your cancellation and wait for an email confirmation
- Check your inbox and spam folder within 5 minutes
- Save this confirmation email permanently
- Reply to that email with a formal cancellation request
- Write: "I confirm cancellation of my Liven subscription effective immediately. Please confirm my subscription is now inactive."
- This creates a paper trail
Warning: Do not assume the cancellation is complete just because you clicked the button. Many users report that their accounts were not actually cancelled until they sent a follow-up email to [email protected]. Always wait for written confirmation before you consider yourself cancelled.
Cancel if apple app store is billing you
If your Liven subscription is managed through Apple, you must cancel through your Apple ID settings, not the Liven app.
- Open Settings on your iOS device
- Tap your Apple ID at the top
- Select Subscriptions
- Look for "Liven" in the active subscriptions list
- Tap Liven and select Manage Subscription
- You will see your renewal date and plan details
- Tap Cancel Subscription at the bottom
- Confirm the cancellation prompt
- You should see a message saying "Cancellation Scheduled" or similar
- Wait for an email from Apple confirming the cancellation
- This email should arrive within 5 minutes
- Save it as proof
- Contact Liven support at [email protected] with the Apple cancellation confirmation
- Tell them you cancelled through Apple and ask them to deactivate your account
- Paste the Apple confirmation email into your message
Pro tip: Apple processes cancellations immediately, but Liven's servers may not sync instantly. Emailing Liven support ensures they know you have cancelled on their end too, which prevents surprise charges.
Cancel if google play is billing you
If your Liven subscription is managed through Google Play, follow this Android-specific route.
- Open Google Play on your Android device
- Tap your profile icon in the top right corner
- Go to Manage Subscriptions or Payments and Subscriptions
- The exact label depends on your Android version
- Find Liven in your active subscriptions list
- Tap it to open the subscription details
- Select Cancel Subscription and confirm your choice
- Google will ask you why you are cancelling (optional feedback)
- Wait for a confirmation email from Google
- Save this email for your records
- Email Liven support at [email protected] with proof
- Include the Google Play cancellation confirmation
- Ask Liven to flag your account as cancelled on their system
Google Play cancellations take effect immediately and you will not be charged again. However, contact Liven support to ensure they deactivate your account and do not attempt to rebill you if your payment method changes.
What happens after you cancel Liven
Immediate changes after cancellation
Once you cancel, your access to Liven's premium features stops right away. You lose the ability to use the app and any benefits you earned through your subscription. Your Brandollars or earned rewards may also become inaccessible, depending on Liven's policy on cancelled accounts.
The good news is that the recurring charge stops. As long as you cancelled before your next renewal date, no further payments will be deducted from your card. If you cancelled too late and were already charged for the next cycle, move to the refund section below.
Check your bank or credit card statement
Do not assume everything is resolved just because the app cancelled. Monitor your bank statement for the next 60 days and watch for any charges from Liven, Apple, or Google under variant names.
Stopee recommends setting a calendar reminder for one week after your cancellation to check your statement. If you see a charge that should not be there, you have 60 days to dispute it with your bank under the Consumer Protection Act 1999. Take screenshots of both your cancellation confirmation and the unexpected charge.
How to request a refund from Liven
The 30-day refund window and how to claim it
Liven offers refunds only for your first subscription order, and only within 30 days of delivery. If you are unhappy with your first order, email [email protected] immediately with these details:
- Your account email address and full name
- Your order reference number (from your receipt)
- The delivery date of your first order
- A clear reason why you want a refund (optional but helpful)
- A screenshot of your cancellation confirmation
Liven's support team typically responds within 3 to 5 business days. They will either approve your refund or explain why they cannot process it. If they deny your refund and you believe you have grounds under the Consumer Protection Act 1999, escalate your complaint to the Federation of Malaysian Consumers Associations.
Warning: The 30-day clock starts from your delivery date, not your order date or cancellation date. If 30 days have passed, Liven will not refund you unless you escalate the complaint through a consumer authority. Stopee advises requesting your refund as soon as possible to stay within the window.
What to do if Liven refuses your refund
If Liven denies your refund without justification, you have consumer rights under Malaysian law. Contact the Federation of Malaysian Consumers Associations (FMCA) and file a formal complaint. Provide your email correspondence, cancellation screenshots, and the original receipt.
The FMCA can pressure Liven to reconsider. Include copies of your cancellation email and Liven's refusal. Most companies respond faster when a consumer authority is involved. Stopee has helped hundreds of users recover refunds through this escalation route when direct appeals failed.
Common cancellation mistakes and how to avoid them
Why people cancel the wrong way (and waste time)
We understand the frustration when you click cancel and nothing happens. Many users make one of these mistakes and end up back at square one.
Mistake 1: Cancelling in the app but forgetting that Apple or Google is handling billing. If you tap cancel inside the Liven app but your subscription is billed by Apple or Google, the app cancellation does nothing. Your next payment still arrives because Liven is not the billing agent. Always check your original confirmation email to see who sent it: Apple, Google, or Liven itself.
Mistake 2: Assuming the free trial ends automatically. It does not. Free trials renew into paid subscriptions unless you cancel manually. Stopee recommends cancelling on day one of your free trial, not on day 29. This removes all risk of accidental charges.
Mistake 3: Not saving proof of cancellation. You click the button, see a confirmation screen, then close the app. Two weeks later, you are charged again and you have no proof you cancelled. Save the confirmation email or take a screenshot of the cancellation page before you do anything else.
Mistake 4: Cancelling your payment method instead of the subscription. Some users delete their card or bank account from Liven hoping this stops the charge. Instead, Liven's system tries to rebill you, sees the payment fails, and often sends the account to a debt collector. Cancel the subscription itself, not your payment method.
Your Liven cancellation checklist
| Task | Status | Done by date |
|---|---|---|
| Screenshot your Membership page with renewal date | Before cancellation | |
| Save your receipt email from Apple, Google, or Liven | Before cancellation | |
| Note the exact trial start and end dates | Before cancellation | |
| Cancel through the correct platform (app, Apple, or Google) | Within trial period | |
| Save the cancellation confirmation email | Immediately after | |
| Email Liven support at [email protected] to confirm cancellation | Same day as cancellation | |
| Check your bank statement for unexpected charges | 7 days after cancellation | |
| Request a refund if charged after 30 days (if eligible) | Within 30 days of delivery |
Pricing and subscription plans at Liven
Understanding what you are paying for helps you decide whether cancelling is the right move.
| Plan | Billing cycle | Free trial | Auto-renewal | Refund eligible |
|---|---|---|---|---|
| Weekly plan | Every 7 days | 3 days | Yes | First order only (30 days) |
| Monthly plan | Every 30 days | 7 days | Yes | First order only (30 days) |
| Yearly plan | Every 365 days | 7 days | Yes | First order only (30 days) |
| Liven dining rewards (Malaysia) | No charge | N/A | No | N/A |
Most Malaysian users are charged for the weekly or monthly plan. Yearly plans are less common but carry higher refund risk because you are locked in for 365 days. Stopee recommends starting with the monthly plan if you want to test Liven without commitment.
How stopee helps you cancel with confidence
Why you should use stopee for your cancellation journey
Cancelling subscriptions can feel like a maze, especially when two services share the same name. Stopee exists to guide you through every step, flag the traps, and make sure you cancel the right way the first time.
At Stopee, our mission is to help you take control of your subscriptions and reclaim money you should not have been charged. We have helped thousands of consumers cancel Liven, Apple subscriptions, Google Play services, and dozens of other platforms by breaking the process into simple, numbered steps.
We also remind you of your consumer rights. In Malaysia, you have legal protection under the Consumer Protection Act 1999. If Liven charges you without clear consent, refuses a legitimate refund, or continues billing after you cancel, Stopee will show you how to escalate to the Federation of Malaysian Consumers Associations and recover your money.
Use Stopee as your checklist, your insider guide, and your backup plan. Every article on Stopee includes step-by-step instructions, common mistakes, and the exact contact information you need to dispute charges. Stopee has helped thousands of consumers cancel subscriptions faster and recover refunds they thought they had lost.
Contact information for Liven support
How to reach Liven and escalate your complaint
If your cancellation fails or Liven refuses your refund request, use these contact points:
- Email: [email protected]
- Website: https://liven.love/malaysia (for dining rewards platform)
- App: Liven (Apple App Store and Google Play)
If Liven does not respond within 7 days, escalate to the Federation of Malaysian Consumers Associations (FMCA) at www.fmca.org.my. They can file a formal complaint on your behalf and pressure Liven to resolve the issue.
Keep every email you send to Liven and every reply they send you. Include your cancellation confirmation screenshot, your refund request, and any proof of charges. This documentation is your strongest tool in a dispute.
Stopee recommends contacting Liven support even after you cancel through the app or your payment provider. A simple email saying "I cancelled my Liven subscription on [date]. Please confirm it is now inactive and no further charges will be applied" creates a documented trail that protects you if charges appear later.
Final summary: take action now
Cancelling Liven takes less than 10 minutes if you know where to click. The real investment is in documentation: screenshot your account, save your confirmation email, and follow up with Liven support in writing. These three steps save you hours if a billing dispute arises.
You have consumer rights in Malaysia. If Liven charges you incorrectly, refuses a refund, or fails to cancel your account, the Consumer Protection Act 1999 and the Federation of Malaysian Consumers Associations stand behind you. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following the same process you just read.
Start now: take your screenshots, choose your cancellation method based on whether Apple, Google, or Liven is billing you, and send a follow-up email to [email protected] the same day. Stopee is here as your guide, and you are in control of your subscription from this moment forward.