Manage Liveup

How to cancel Liveup in malaysia: a step-by-step cancellation guide

What is Liveup and why you might want to cancel

Liveup is a wellness subscription service that offers fitness plans, nutrition guidance, and mental health resources to members across Malaysia and beyond. You access the platform online through your account at goliveup.com, where you receive guided content and tools designed to support your wellbeing journey. Like many subscription services, Liveup operates on recurring billing, which means your card gets charged automatically on your renewal date each month or year.

The reason you might want to cancel ranges from life changes-a new job, moving abroad, budget tightening-to simply finding the service doesn't fit your wellness goals anymore. Whatever your reason, cancelling promptly is essential so you don't get charged for a service you no longer use. At Stopee, we help you navigate this process with confidence and clarity.

How Liveup billing works in malaysia

Liveup charges you on a recurring schedule tied to your chosen plan. The platform offers two main subscription tiers: a monthly plan and a yearly plan. Your renewal date is set when you first sign up, and your card will be charged automatically unless you actively cancel before that date arrives.

In Malaysia, you pay in MYR (Malaysian Ringgit). The monthly plan costs approximately RM42, while the yearly plan works out to roughly RM33 per month when divided across 12 months. These amounts are debited from your payment method on file, usually a credit or debit card. Understanding your billing cycle and renewal date is the foundation of a smooth cancellation, and Stopee recommends you verify this information before taking any action.

Common reasons members cancel Liveup

Members decide to cancel Liveup for legitimate reasons. Some discover the fitness content doesn't match their preferred workout style or intensity level. Others find the nutrition guidance conflicts with dietary restrictions or personal philosophy. Life circumstances change too: financial pressure, a shift to in-person gym memberships, or moving to a timezone where the live session times no longer work for your schedule.

The good news is that cancelling is your right as a consumer, and in Malaysia, the Consumer Protection Act 1999 protects you. You are not locked into Liveup indefinitely, and you can cancel at any point in your subscription cycle. Stopee empowers you to take control of your spending today.

Pricing and what you're paying for

Before you cancel, it helps to know exactly what you signed up for and what your costs are.

If you are on the yearly plan and cancel partway through, you need to check Liveup's refund policy in your account settings or support documentation. Some services refund a prorated amount (the portion of your payment that corresponds to unused time), while others do not. Stopee advises you to clarify this before cancelling so there are no surprises.

Your consumer rights and malaysian protection laws

As a Malaysian consumer, you have legal protections that apply to Liveup and all subscription services operating in the country.

The consumer protection act 1999 and your cancellation rights

Malaysia's Consumer Protection Act 1999 (CPA) gives you the right to cancel a service within a reasonable timeframe, particularly if the service fails to meet the quality you were promised or if the cancellation terms are not clearly disclosed. The Act also protects you against unfair contract terms, misleading advertising, and unsafe practices.

Under the CPA, a business must not engage in unfair practices such as charging you without clear consent, making cancellation deliberately difficult, or hiding cancellation options. If Liveup does any of these, you have grounds to complain to the Malaysian Consumer Protection Agency (known as KPDNHEP-Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup) or escalate through your bank or card issuer.

What to do if Liveup refuses to cancel or refund you

If you attempt to cancel and Liveup's support team ignores your request, charges you after cancellation, or makes the cancellation process unreasonably difficult, do not give up. First, send a written cancellation request via email to their support address ([email protected]) and keep a copy for your records. Request a cancellation confirmation email in return.

If Liveup does not respond within 14 days or continues to charge you, contact KPDNHEP or file a complaint with the Federation of Malaysian Consumers Associations (FMCA). You may also dispute the charge with your bank and request a chargeback, especially if you can show evidence of your cancellation request and subsequent unauthorised charges. Stopee recommends you gather screenshots, emails, and bank statements as proof before escalating.

How to cancel Liveup step by step

Cancellation through Liveup's online account portal is the fastest and most reliable method available to you in Malaysia.

Preparation checklist before you cancel

Taking five minutes to gather information now prevents confusion and disputes later.

• Log into your Liveup account and navigate to your subscription or account settings
• Take a screenshot of your current plan name, next billing date, and the last charge amount
• Save your latest invoice or payment receipt from your email or bank statement
• Note the email address you used to sign up and any contact details Liveup has on file
• Copy the full URL or page title of your subscription page for future reference

Pro tip: These screenshots and emails become your proof if a dispute arises later. Store them in a folder on your computer or in cloud storage for at least six months after cancellation.

Cancelling through the Liveup account portal

The primary cancellation method is through your Liveup customer account online.

1. Visit goliveup.com and sign in using your registered email and password
   • If you have forgotten your password, use the "Forgot password" link and follow the reset email
   • Ensure you can access your account before proceeding to the next step
2. Locate the account settings or subscription management section (usually labelled "Account," "Billing," "Subscription," or "Manage subscription")
   • This is typically found in a menu at the top right (user icon or profile menu) or in a left sidebar
   • Look for language such as "My subscription," "Billing information," or "Payment method"
3. Click on the subscription or billing section to view your active plan details
   • You should see your plan name, next renewal date, and the charge amount
   • Verify this matches what you expected to see
4. Find and click the "Cancel subscription" or "Cancel plan" button
   • Do not click "Pause" or "Temporarily disable" unless that is your intention
   • If you cannot find the cancellation button, open your web browser's Find function (Ctrl+F or Cmd+F) and search for the word "cancel"
5. Review any cancellation confirmation dialogue, which may ask your reason or offer a discount to stay
   • Answer honestly if you wish, but do not let retention offers sway you if you have decided to leave
   • Continue to the final cancellation step
6. Confirm your cancellation by clicking the final "Confirm" or "Yes, cancel my subscription" button
   • Warning: After you click this button, your cancellation is usually immediate or effective at the end of your current billing cycle, depending on Liveup's policy
   • Take a final screenshot showing the cancellation confirmation message
7. Check your email within the next 30 minutes for a cancellation confirmation message from Liveup
   • If you do not receive an email, log back into your account and verify the subscription shows as "cancelled" or "inactive"
   • If it still shows as active, contact Liveup support immediately

Contacting Liveup support if the portal method fails

If you cannot access the account portal, the cancellation button is missing, or you encounter an error, reach out to Liveup's customer support team directly.

1. Email [email protected] with a clear subject line: "Request to cancel my Liveup subscription"
   • Include your full name, email address associated with your account, and the date your subscription began
   • State that you wish to cancel immediately and ask for a cancellation confirmation email in return
   • Keep a copy of this email in a folder for your records
2. Call Liveup's 24/7 support line at +1-877-88-54838
   • This is an international number; check with your phone provider on any long-distance charges
   • Have your account email and subscription details ready when you call
   • Ask the support agent to provide a case or reference number for your cancellation request
   • Request that they send you a written cancellation confirmation email after the call
3. Wait for a response and confirmation email (typically within 24 to 48 hours for email, immediate for phone)
   • If you do not receive a confirmation, follow up within 5 business days
   • Escalate to KPDNHEP if Liveup fails to respond within a week

Pro tip: Email is preferable to phone for international contact because you have a written record. However, phone is faster if your cancellation date is approaching urgently.

What happens after you cancel

Cancelling can feel uncertain because access and billing stop on different dates depending on Liveup's policy.

Timeline of cancellation and access loss

Once you confirm cancellation, one of two things typically happens. Either your access ends immediately and your next billing date is removed (usually for month-to-month subscriptions), or your access continues until the end of your current billing cycle and charges stop at renewal (common for annual plans).

Liveup's standard policy, based on the available information, is to allow you continued access through your final billing period. This means if you cancel on 15 March and your next billing date is 1 April, you retain access until 31 March and no charge occurs on 1 April. You should receive a cancellation confirmation email that states your final access date explicitly.

Verifying cancellation on your payment method

After cancellation, monitor your bank or credit card statement for the next one to two billing cycles to ensure no further charges appear.

• Check your online banking portal 3 to 5 days after your expected final billing date
• If you see a charge from Liveup after your cancellation date, contact your bank immediately and request a chargeback
• Provide your bank with your cancellation confirmation email as evidence that the charge was unauthorised

Stopee recommends you set a phone reminder for your expected final billing date so you remember to check. This simple step catches any billing errors early.

Refunds and credits after cancellation

Whether you receive a refund depends on when you cancel relative to your billing date and Liveup's refund policy.

Prorated refunds for early cancellation

If you cancel partway through a billing cycle, you may be entitled to a prorated refund. This is a partial refund that represents the unused portion of your subscription fee. For example, if you paid RM42 for a monthly plan on 1 March and cancel on 15 March, a prorated refund would be roughly RM21 (half the month's fee for the remaining 15 days unused).

Check Liveup's terms of service or contact support to confirm whether prorated refunds are offered. Some services refund only if you cancel within a specified window (such as 14 days of signup), while others refund any unused time. Malaysian consumer law favours refunds for services not yet rendered, so if Liveup refuses a prorated refund without legitimate reason, you have grounds to appeal through KPDNHEP.

Non-refundable subscriptions and your options

If Liveup's terms state that the subscription is non-refundable, you may still have recourse under Malaysian consumer law. The Consumer Protection Act 1999 allows you to claim a refund if the service is not delivered as promised, if the service is fundamentally defective, or if the non-refundable term is deemed unfair or unreasonably one-sided.

Document any issues with the service (such as broken features, missing content, or unmet promises) and mention these in a dispute claim. If Liveup continues to deny a refund unfairly, escalate to KPDNHEP or your credit card company's dispute resolution team. Stopee has seen consumers successfully recover funds by providing clear evidence of service failure or misleading marketing.

Common cancellation mistakes and how to avoid them

Many people cancel but then discover they made a costly error that led to unexpected charges or lost refunds.

Mistake 1: cancelling on the wrong date or forgetting altogether

It is easy to intend to cancel but forget, especially if you are busy. Then the renewal date passes, your card is charged, and you are left frustrated.

How to avoid it: Set a calendar reminder for 5 days before your billing date. Alternatively, complete the cancellation immediately once you have decided, rather than putting it off. Stopee suggests you cancel as soon as you know you no longer want the service.

Mistake 2: assuming cancellation is complete without confirmation

Some users click "Cancel" and assume it is done, but they never receive a confirmation email or verify the account shows as cancelled. Then they are shocked by a charge weeks later.

How to avoid it: Take a final screenshot showing the cancellation confirmation message. Check your email (including spam folder) for a cancellation confirmation within 30 minutes. Log back into your account 24 hours later and verify the subscription shows as "inactive" or "cancelled." If it still shows as active, contact support immediately.

Mistake 3: contacting support but not following up

You email support asking to cancel, but you do not receive a response. You assume you are cancelled, but you are not. Then a charge hits your card.

How to avoid it: Always request a written confirmation email in your cancellation message or call. If you do not receive a response within 3 business days, send a follow-up email. Document all contact attempts with dates and times. If support still does not respond after 7 days, file a complaint with KPDNHEP and dispute the charge with your bank.

Mistake 4: paying a retention discount to stay when you wanted to leave

Liveup may offer you a discount during the cancellation flow to convince you to stay. You accept it, intending to cancel later, but then forget or feel locked in.

How to avoid it: Only accept a retention offer if you genuinely want to stay. If you have decided to leave, decline the offer and proceed with cancellation. There is no shame in walking away from a service that is no longer serving you.

Checklist: steps to a successful Liveup cancellation

Use this checklist to ensure you complete cancellation without errors.

• One week before your next billing date: Log into your Liveup account and confirm your next renewal date and plan name
• Take screenshots: Capture your subscription page, plan details, and renewal date in three separate screenshots
• Initiate cancellation: Click "Cancel subscription" in your account portal or email [email protected] with a cancellation request
• Obtain confirmation: Receive and save a cancellation confirmation email from Liveup within 24 to 48 hours
• Verify cancellation: Log back into your account and confirm the subscription shows as "inactive" or "cancelled"
• Monitor your bank: Check your payment method for 3 days after your expected final billing date to ensure no charge appears
• Save all evidence: Keep screenshots, emails, and bank statements in a folder for at least 6 months
• Dispute if necessary: If an unauthorised charge appears, contact your bank and file a chargeback dispute with your cancellation confirmation email as proof

Contact information and escalation paths in malaysia

If you need to escalate a cancellation issue, here is where to turn.

Final thoughts and next steps

Cancelling Liveup is a straightforward process if you follow the steps in this guide. The key is to act promptly, gather proof, and monitor your bank statement afterward. You have the right under Malaysian consumer law to cancel at any time, and no company can legally prevent you from doing so or penalise you unfairly for exercising that right.

If Liveup's cancellation process feels unclear or you encounter resistance, remember that Stopee is here to help you navigate the confusion. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and stand up to companies that use dark patterns or obstructive tactics. Visit stopee.com today to access free cancellation guides for hundreds of services, connect with consumer advocates, and learn your rights under Malaysian law. You deserve clarity, fairness, and control over your own spending-and Stopee is committed to ensuring you have all three.