Manage Bespoke Post

How to cancel Bespoke Post and stop surprise charges from your account

What is Bespoke Post and why cancellation matters for malaysian users

Bespoke Post is a United States-based subscription box service that delivers curated lifestyle products monthly, primarily to male audiences. The company, operating as nabfly, Inc., ships items like grooming essentials, outdoor gear, accessories, and home goods directly to your door. Understanding how this service works before you cancel is crucial because many members in Malaysia face unexpected charges after they think they have already quit.

The service runs on an automatic monthly renewal model with no minimum contract period, meaning you remain enrolled until you actively cancel. This month-to-month flexibility sounds consumer-friendly, but it creates a common trap: if you miss the cancellation deadline or do not complete the full cancellation process, your next monthly charge will still process. For Malaysian subscribers, this is especially frustrating because time zone delays and international billing add extra friction to what should be a straightforward cancellation.

How Bespoke Post charges malaysian customers

Bespoke Post does not offer Malaysian-specific pricing or local billing. Instead, all charges appear in United States dollars, and your bank automatically converts them to ringgit (RM). This means you pay both the subscription fee and foreign exchange conversion costs, which can vary daily.

Membership tiers range from entry-level boxes at approximately RM220 per month up to premium plans at RM939 monthly. The exact amount you see depends on your chosen tier and current exchange rates. Every charge hits your account on the same day each month unless you cancel before the cutoff date specified in their terms.

Why malaysian users face extra barriers when cancelling

Cancelling from Malaysia involves contacting a United States-based company during your local business hours, which means waiting for responses across significant time zone gaps. Bespoke Post operates from New York, so when you submit a cancellation email in the morning from Kuala Lumpur, you will not see a response until their business day begins, which is already evening in Malaysia. This delay can push you past their monthly cutoff deadline, leaving you charged again.

Additionally, Bespoke Post does not recognise Malaysian consumer protection frameworks on their website or in their cancellation messaging. If a dispute arises, you will need to reference Malaysia's Consumer Protection Act 1999, which gives you specific rights that Stopee has helped thousands of consumers leverage when companies resist refunds.

Pricing tiers and what you actually pay each month

Bespoke Post charges vary depending on which membership level you selected when signing up. Use this table to identify your current plan and calculate what you will save by cancelling immediately.

Exchange rates vary daily, so your actual ringgit charge may differ slightly. Your bank will also apply a foreign transaction fee, typically 1-3% of the USD amount, which increases your true cost beyond the listed price.

Should you cancel Bespoke Post right now

Deciding whether to cancel depends on your satisfaction with the service and your budget. If you recognise yourself in any of these situations, Stopee recommends acting today to stop future charges.

Reasons to cancel Bespoke Post immediately

• You have received boxes with items you do not want or use
• You did not realise the auto-renewal would continue without your active consent each month
• Currency conversion fees and ringgit charges feel too high
• Shipping delays from the United States to Malaysia frustrate you
• You signed up for a free trial and forgot to cancel before charges began
• You prefer shopping locally and controlling exactly what you buy

When keeping your subscription makes sense

If you genuinely enjoy discovering new products and have budgeted for the monthly cost, Bespoke Post may suit you. The service does allow you to preview upcoming boxes and skip months if you dislike the selection, which gives you some control. However, if you skip too often or cancel and resubscribe repeatedly, Bespoke Post may restrict your account access in the future.

Exact steps to cancel Bespoke Post without getting charged again

Follow this process carefully, because Bespoke Post requires you to complete every step and confirm your cancellation explicitly. Stopping partway or closing your browser early will leave your account active.

Method 1: cancel through your online account (fastest route)

This is the official method Bespoke Post prefers because it generates an immediate confirmation and timestamp. Complete all steps without closing the browser or skipping screens.

1. Visit bespokepost.com in your browser and log in with your email and password
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding
   • Use the same email address and browser you used to create the account
2. Click the "Membership" or "Account" tab in your profile dashboard
   • This tab shows your current plan, next billing date, and renewal status
   • Take a screenshot of this page for your records before you make any changes
3. Select "Modify My Membership" or "Change Plan" (wording varies by account type)
   • Do not click "Pause subscription"-that keeps your account alive and charges resume later
   • Look specifically for a "Cancel" or "End membership" button
4. Continue through every prompt and confirmation screen without stopping
   • Bespoke Post may offer discounts or pause options-these are retention tactics, not your goal
   • Stay focused on cancellation, not pause or discount options
5. Read the final confirmation message carefully and click "Confirm cancellation" or equivalent button
   • This is the moment your cancellation becomes official
   • Take a screenshot of this final confirmation page immediately
6. Check your email inbox (including spam folder) for a cancellation confirmation email from Bespoke Post
   • Save this email as proof that your cancellation request was received and processed
   • The email should state the effective cancellation date

Pro tip: Bespoke Post specifies in their terms that cancellations become effective on the first day of the month following your request. This means if you cancel on 15 June, your account ends on 1 July, and you will receive one final box before the service stops. Plan your cancellation timing accordingly if you want to avoid that last charge.

Method 2: cancel by email (for account access issues)

If you cannot log into your account or the website cancellation process does not work, you can submit your cancellation request via email. This method takes longer but creates a written record.

1. Compose a new email from the address registered with Bespoke Post
   • Use the exact email you used to sign up, not a different email address
   • Subject line: "Cancellation request for my Bespoke Post subscription"
2. Write a clear, specific message that includes:
   • Your full name
   • Your registered email address
   • Your account creation date (if you can find it)
   • A clear statement: "I request to cancel my Bespoke Post subscription effective immediately"
   • Your current membership tier
3. Send the email to [email protected]
   • Given the time zone difference from Malaysia, expect a response within 24-48 hours
   • Bespoke Post support operates Monday through Friday, New York time
4. Save a copy of your sent email and the timestamp
   • This proves when you submitted your request
   • If Bespoke Post later claims your cancellation came after the monthly cutoff, this timestamp is your evidence
5. Wait for their response confirming that your account has been cancelled
   • Reply to their email asking them to confirm the exact cancellation date in writing
   • Keep this exchange in a folder for your records

Warning: Email cancellation takes longer than the online method and may push you past the cutoff date for that month's charges. If your next billing date is within 3-5 days, use Method 1 (online account cancellation) instead.

Method 3: cancel by post (if other methods fail)

Bespoke Post accepts cancellation requests by postal mail, though this is the slowest option from Malaysia. Use this method only if online and email options do not work.

1. Prepare a handwritten or typed letter including:
   • Your full name and address on file with Bespoke Post
   • Your email address and account creation date
   • Clear statement: "I request to cancel my Bespoke Post subscription"
   • Your signature and the date of the letter
2. Address the envelope to:
   • Bespoke Post (nabfly, Inc.) Customer Service
   • 151 W 25th Street, 5th Floor
   • New York, NY 10001, United States
3. Send by registered mail with tracking from Malaysia Post
   • This confirms delivery and gives you proof of the date the company received your letter
   • International mail from Malaysia to the United States typically takes 10-21 days
4. Track your letter and keep the tracking number
   • Follow up via email to [email protected] if you have not received a reply within 2 weeks of delivery

Warning: Postal cancellation is slow and risky from Malaysia. You may receive multiple charges while your letter is in transit. Only use this method if Methods 1 and 2 have failed and support has refused to respond.

Your consumer rights under malaysian law

If Bespoke Post refuses to cancel your account or continues charging you after you request cancellation, you have legal protections under Malaysia's Consumer Protection Act 1999. Stopee has guided hundreds of consumers through these protections, and understanding them strengthens your position when disputing unfair charges.

What the consumer protection act 1999 gives you

Section 11 of the Consumer Protection Act 1999 requires that any goods or services supplied must be of merchantable quality and fit for the purpose advertised. If Bespoke Post delivers boxes with defective items, missing contents, or services that do not match their marketing, you can file a complaint with the Ministry of Domestic Trade and Cost of Living.

Additionally, if Bespoke Post uses unfair contract terms to prevent you from cancelling or makes false statements about charges, Section 16 of the Act protects you. Any clause in their terms that contradicts Malaysian consumer law is unenforceable, meaning if they claim you cannot cancel, that claim is invalid.

Steps to escalate if Bespoke Post refuses your cancellation

1. Send a formal notice to [email protected] and to their physical address (listed in the cancellation methods above)
   • Title: "Formal cancellation notice and demand for refund of unauthorized charges"
   • Reference the date and method of your original cancellation request
   • State that continued charges violate your consumer rights
   • Give them 7 days to comply
2. If they do not respond within 7 days, file a complaint with the Ministry of Domestic Trade and Cost of Living
   • Provide all emails, screenshots, and postal tracking documents
   • The ministry can issue a directive forcing Bespoke Post to refund you
3. Request a chargeback through your bank or credit card company
   • Explain that you requested cancellation but were charged anyway
   • Provide your cancellation confirmation as evidence
   • Most banks in Malaysia will reverse charges within 30 days for unauthorized subscriptions

Stopee recommends keeping all documentation-emails, screenshots, and bank statements-in one folder so you have everything ready if you need to escalate a dispute.

What happens after your Bespoke Post cancellation takes effect

Cancellation finality can take up to 5 business days to fully process on Bespoke Post's systems, and understanding what to expect prevents panic if you still see activity after your cancellation date.

Timeline after cancellation confirmation

Once you receive your cancellation confirmation (whether online, by email, or by mail), your account enters a grace period. Bespoke Post specifies that cancellations become effective on the first day of the month following your request. This means if you cancel on any day in June, your account officially closes on 1 July.

Between your cancellation date and the official closure date, you may still receive one final shipment. This is not a mistake-it is the box that was prepared before your cancellation request was processed. You will not receive charges for boxes after your closure date unless you reactivate your account.

Monitor your bank account for charges

Watch your credit card or bank account for 60 days after cancellation to ensure no new charges appear. Set a phone reminder for the day your account officially closes so you can verify that the final charge did not occur.

• Check your bank statement weekly for 8 weeks
• Note the USD amount of your last charge and the date
• If a new charge appears after your closure date, immediately contact your bank for a chargeback
• Save screenshots of any unauthorized charges as evidence

Pro tip: Some consumers find it helpful to switch the payment method (credit card) associated with their Bespoke Post account to an expired or closed card. If you forget to fully cancel and the company tries to charge you, the payment will decline, giving you time to catch the mistake.

Common mistakes that block your cancellation

Cancellation is frustrating when it goes wrong, and these mistakes trip up most people even when they follow the steps correctly.

Mistake 1: clicking "pause" instead of "cancel"

Bespoke Post's account dashboard offers both "pause subscription" and "cancel subscription" buttons, and many members accidentally click pause because it appears first. Pausing simply skips a month or two and then resumes charges automatically. To fully cancel, you must find and click the word "cancel"-pause does not end your membership.

Mistake 2: closing the browser before the final confirmation

The online cancellation process requires you to click through multiple screens and confirm your choice. If you close your browser, refresh the page, or navigate away before you see the final "cancellation confirmed" message, your request does not register. Bespoke Post's system requires the final confirmation click to process the cancellation, so always wait for the confirmation screen and take a screenshot before leaving the page.

Mistake 3: cancelling after the monthly cutoff date

Bespoke Post processes cancellations that arrive after their monthly cutoff date as effective the following month. If their cutoff is the 20th of each month and you cancel on the 25th, you will still be charged on the last day of that month. Read the exact cutoff date in your cancellation confirmation email-Stopee has seen countless users charged one extra time because they missed this deadline by a few days.

Mistake 4: using a different email address than your account

If you try to email a cancellation request from an email address that is not registered with Bespoke Post, their support team cannot verify your identity and will not process the request. Always send cancellation emails from the exact address you used to sign up, or log in online and use Method 1 to ensure your request is linked to your correct account.

Mistake 5: not saving confirmation documents

Without proof of your cancellation request, you cannot prove to your bank or dispute your charge if a problem arises. Save every confirmation email, screenshot of the cancellation screen, and postal tracking receipt. These documents are your defence if Bespoke Post later claims they never received your request.

Refund eligibility and what you can recover

Bespoke Post's refund policy distinguishes between cancellation (stopping future charges) and refunds (recovering money you already paid). Understanding this difference helps you know what to expect.

When Bespoke Post will refund you

Bespoke Post does not automatically refund charges for months already completed. However, you may recover money in these specific situations:

• You cancel before the monthly cutoff date and no box has shipped for that month
• You received a damaged or incomplete box and report it within 30 days
• Your bank issues a chargeback and Bespoke Post does not contest it
• You live in a jurisdiction with a right to cancel within 14 days of signing up (applies to initial free trials)

Malaysia's Consumer Protection Act 1999 grants you a 14-day cooling-off period if you purchased the subscription online. If you signed up within the last 14 days and want a full refund instead of just a cancellation, you have the legal right to request it. Contact Stopee's support if Bespoke Post refuses to honor this right-we have helped consumers recover funds by citing this law.

What charges you cannot recover

Once a month has passed and a box has been delivered or is in transit, Bespoke Post considers that service fulfilled and will not refund it. Cancelling on 28 June does not recover your June charge, only prevents charges from July onward.

Checklist before you click cancel

Use this checklist to ensure you do not miss any critical steps. Check off each item before you submit your cancellation request.

• I have logged into my Bespoke Post account and screenshotted my membership page
• I know my current membership tier and monthly charge amount
• I have identified the exact cancellation date my account will become inactive
• I have located the "cancel" button (not "pause") in my account dashboard
• I understand that one final box may ship before my closure date
• I have read the cutoff date for this month's charges
• I have saved my payment method and last charge date from my bank statement
• I have decided whether to cancel online, by email, or by post
• If cancelling by email, I have drafted a clear cancellation request
• I have marked a calendar reminder for 60 days after cancellation to verify no new charges appear
• I understand that foreign transaction fees may reduce any refund I receive
• I know how to contact my bank if unauthorized charges appear after cancellation

Comparison: should you cancel now or wait

Deciding when to cancel depends on your billing cycle and whether you want to receive one final box. Use this comparison to pick the best timing for your situation.

Bespoke Post contact address and support details

If you need to escalate your cancellation or dispute a charge, use these official contact methods for Bespoke Post.

Email: [email protected]

Physical address:
Bespoke Post (nabfly, Inc.)
Customer Service Department
151 W 25th Street, 5th Floor
New York, NY 10001
United States

Support hours: Monday-Friday, 9 a.m.-5 p.m. Eastern Standard Time (EST). Malaysia is 13 hours ahead of EST, so early morning emails from Malaysia will not receive responses until late evening Malaysia time.

Response time: Expect replies within 24-48 business hours for email inquiries. Postal responses take 2-4 weeks due to international shipping.

If Bespoke Post does not respond to your cancellation request within 7 business days, escalate to the Ministry of Domestic Trade and Cost of Living or file a chargeback with your bank. Stopee has helped thousands of consumers in Malaysia cancel unwanted subscriptions and recover unauthorised charges by following these exact steps and knowing their consumer rights. Document every step, stay patient, and remember that persistence pays off-you have the legal right to cancel any subscription and stop charges.