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Cancel Bullymake: The Right Way
How to cancel Bullymake and stop auto-renewal charges in malaysia
What is Bullymake and why you might want to cancel
Bullymake is a subscription box service that delivers tough toys and treats for dogs who are heavy chewers. The service works on automatic renewal, which means your card gets charged on a fixed schedule unless you cancel before your next billing date.
If you are in Malaysia ordering from Bullymake, you need to understand three things: charges arrive in USD and convert to MYR on your bank statement, support operates in US Central Time (not Malaysian hours), and cancellation must be done proactively or you will be billed again. At Stopee, we have helped thousands of dog owners navigate subscription cancellations, and Bullymake is one where timing and documentation matter most.
Bullymake pricing and plan options
Bullymake offers four subscription tiers, each with different commitment lengths and per-month costs. The longer your commitment, the cheaper each box becomes, but early cancellation may trigger fees if you have not completed your initial plan period.
| Plan type | Duration | Monthly cost (USD) | First box cost (USD) | Equivalent in MYR |
|---|---|---|---|---|
| Monthly plan | 1 month (no lock-in) | $45.00 | Full price | RM212 |
| 3-month plan | 3 months | $37.00 | Full price | RM175 |
| 6-month plan | 6 months | $33.00 | $19.00 (RM90) | RM156 |
| 12-month plan (best value) | 12 months | $29.00 | $19.00 (RM90) | RM137 |
All multi-month plans include free shipping, and charges convert to Malaysian Ringgit at your bank's exchange rate. Your final MYR amount varies based on USD-MYR rates at the time of billing.
Why you should cancel Bullymake
You might cancel because your dog no longer needs the service, the international shipping costs are too high, support response times do not fit your timezone, or the product mix no longer matches your dog's preferences. Whatever your reason, Stopee encourages you to act before your next renewal date to avoid unwanted charges.
Your consumer rights when cancelling in malaysia
What malaysian consumer law protects you
Malaysia's Consumer Protection Act 1999 gives you rights even when ordering from a foreign company. The Act requires that goods must be as described, fit for purpose, and of merchantable quality. If Bullymake has billed you after a cancellation request or delivered boxes you did not authorize, you have grounds to dispute the charge.
Additionally, the Act protects you from unfair contract terms. If Bullymake's terms impose harsh early cancellation fees that are unreasonably disproportionate to actual losses, those terms may not be enforceable. The key is documenting everything-your cancellation request, the date you sent it, and every charge that followed.
Who to escalate to if Bullymake refuses to cancel
If Bullymake ignores your cancellation request or charges you after you have cancelled, contact the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Malaysian Competition Commission (MyCC). You can also dispute the charge directly with your bank through the chargeback process-your card issuer in Malaysia can reverse unauthorized transactions within 120 days of the charge date.
At Stopee, we recommend you keep all email correspondence, screenshots of your account, and bank statements. These documents are your leverage in any dispute.
How to cancel Bullymake before your next billing date
Step-by-step cancellation via the website
The fastest and most documented way to cancel is through your Bullymake account on their website. This method creates a digital record that protects you if disputes arise.
- Go to bullymake.com and log in with your email and password.
- If you have forgotten your password, use the "Forgot password" link and reset it via your email.
- Click on "Account" or "My Account" in the top navigation or menu.
- Look for sections labeled "Subscription," "Billing," or "Plan Management."
- Locate your active subscription and review your renewal date and plan tier.
- Take a screenshot of this page showing your plan name, next billing date, and current status.
- Look for a "Cancel subscription," "Manage plan," or "Pause subscription" button or link.
- If you see "Pause" instead of "Cancel," pause first and follow up by email to confirm permanent cancellation.
- Click the cancellation option and confirm your request.
- Bullymake will usually ask you why you are cancelling-select your reason and optionally leave feedback.
- Confirm the final cancellation by clicking a second confirmation button if prompted.
- Warning: Some companies hide a second confirmation step. If you do not see a final "Cancel now" button, the request may not have been submitted.
- Take a final screenshot showing "Subscription cancelled," "Your plan has ended," or similar confirmation text.
- Save this screenshot to your computer and forward it to yourself in an email for timestamped backup.
- Log out and log back in to your account within 10 minutes and verify your subscription status has changed to "Cancelled" or "Inactive."
- This double-check confirms the cancellation was processed.
Cancellation via email if the website option fails
If you cannot find a cancel button on the website or the button does not work, email Bullymake's support team. This method is slower but creates a paper trail that Stopee recommends you preserve.
- Open your email client and compose a new message to [email protected].
- Do not use the live chat-email creates a timestamped record.
- Use this subject line: "Request to cancel subscription [YOUR EMAIL ADDRESS] - [PLAN TYPE]"
- Example: "Request to cancel subscription [email protected] - 6-month plan"
- Write a clear cancellation request in the body:
- "I request immediate cancellation of my Bullymake subscription effective today. Please do not charge my account on the next renewal date [INSERT DATE]. My account email is [YOUR EMAIL]. My order/account number is [IF YOU HAVE IT]."
- Attach screenshots of your account showing your plan, next billing date, and your order number (if visible).
- These screenshots prove your request is legitimate and protect you if there is a billing dispute later.
- Send the email and note the exact time and date in your personal records.
- Pro tip: Send this email at least 7-10 days before your next billing date to allow processing time.
- Check your email for a confirmation reply within 48 hours.
- US-based support may take longer due to timezone differences; Malaysian business hours do not align with Bullymake's CST support schedule.
- Forward the confirmation email to yourself as a backup and save it in a separate folder labeled "Subscriptions."
- If a charge appears after this email, you have proof of your cancellation request.
Formal cancellation by postal mail
If email is ignored, Bullymake's Terms of Service lists a postal address for formal notices. Sending a registered letter creates the strongest legal record.
- Write a formal cancellation notice on plain paper or in a business letter format.
- Include: your full name, account email address, order/subscription number, current plan type, next renewal date, and the statement "I hereby request cancellation of my subscription effective immediately."
- Prepare two copies-one to mail and one to keep for your records.
- Make a photocopy of both before you mail.
- Send the letter by registered mail or tracked courier to Bullymake's registered address:
- Bullymake, Richardson, Texas, United States (check their Terms of Service for the exact street address and postcode).
- Request proof of delivery when you send the letter.
- Keep the tracking number and proof of delivery receipt in your records.
- Wait 10-14 business days for a response.
- International mail from Malaysia to the US can take 2-4 weeks, so allow extra time.
What happens after you cancel Bullymake
Immediate effects of cancellation
Once your cancellation is confirmed, your subscription stops and no future boxes will be shipped. Your account may remain visible in the system, but it should show as "inactive," "cancelled," or "suspended." You can log in to view past orders and track any boxes already in transit.
Important: Cancellation does not automatically trigger a refund. If you have paid for a multi-month plan and cancel early, you lose the remaining months-unless early cancellation fees do not apply or Bullymake offers a prorated refund (which is rare).
What if you are charged after cancellation
Dispute the charge immediately. First, contact Bullymake's customer care and reference your cancellation request email or registration letter. Provide screenshots of your cancelled subscription status and the unwanted charge. Ask for a full refund.
If Bullymake does not refund within 14 days, contact your Malaysian bank and initiate a chargeback. Give your bank all evidence: the cancellation request, the confirmation (or lack thereof), and the unauthorized charge. Banks in Malaysia can reverse charges within 120 days of the transaction date.
At Stopee, we have seen this scenario many times, and banks nearly always rule in your favour if you have documentation. That is why Stopee emphasizes taking screenshots and saving emails from the start.
Refunds and whether you will get money back
Refund policy for different plan types
Bullymake's refund policy depends on your plan tier and how far into your subscription you are. The company distinguishes between early cancellation (before commitment ends) and cancellation after commitment is fulfilled.
| Plan type | Can cancel early? | Early cancellation fee? | Refund for unused months? |
|---|---|---|---|
| Monthly plan | Yes, anytime | No fee | No refund (month already paid) |
| 3-month plan | Yes, but early | Possible fee applies | Unlikely (check with support) |
| 6-month plan | Yes, but early | Possible fee applies | Unlikely (check with support) |
| 12-month plan | Yes, but early | Possible fee applies | Unlikely (check with support) |
If you are on a monthly plan with no lock-in, you can cancel without penalty and your card will not be charged next month. If you are on a multi-month plan, contact Bullymake before cancelling to ask specifically whether a refund applies. Do not assume you will get money back.
How to request a refund if you are eligible
If you believe you are entitled to a refund, email [email protected] and explain your situation clearly. State how many boxes you received, how many you paid for, and why you believe you qualify for a refund. Attach your original order confirmation and bank statement showing the charge in MYR.
Pro tip: If Bullymake denies a refund but you have evidence the denial is unfair (for example, the boxes never arrived or arrived damaged), escalate to your bank for a chargeback. Your Malaysian bank can force a reversal if you provide proof.
Common mistakes when cancelling Bullymake
The emotional reality of cancellation frustration
Many Bullymake members cancel because they feel let down or forgotten-maybe the boxes arrived late, the products did not suit their dog, or the support experience was slow. If you are frustrated, remember that frustration is valid, and that is exactly why you need to stay methodical. Rushed cancellations or angry emails sometimes get ignored by support teams.
Mistakes that delay or block your cancellation
First, cancelling via live chat without saving a transcript. Live chat conversations disappear and provide no proof of your request. Always choose email or the website account page.
Second, pausing your subscription instead of cancelling it. "Pause" freezes your boxes for a few months but keeps the subscription active. When the pause ends, charges resume automatically. If you want to stop completely, select "Cancel," not "Pause."
Third, assuming the cancellation was processed without verification. Log back into your account 10 minutes after cancelling to confirm your subscription status changed. Do not rely on memory or a feeling that it worked.
Fourth, cancelling too close to your renewal date. If you cancel on your renewal date, the charge may have already processed. Cancel at least 5-7 days before your next billing date to ensure the request is processed in time. Stopee recommends you set a calendar reminder for one week before renewal.
Fifth, not checking your email for confirmation. Bullymake may send a follow-up confirmation email or ask you to confirm cancellation again. If you miss that email, the cancellation may be incomplete.
Sixth, losing your screenshots or proof. If you cancel and then a charge appears weeks later, you need proof of your cancellation request. Screenshots and saved emails are your only defense in a chargeback dispute.
Timeline and what to expect after you submit your cancellation
Processing time for cancellation requests
Cancellation via the website account page is usually instant-your status changes immediately and you see confirmation on screen. Cancellation via email takes 24-48 hours on business days; support in the US may take longer over weekends or US holidays.
After you cancel, your final box may still be in transit or may arrive as a scheduled shipment. Check your account for any pending orders under "Active shipments" or "Orders in transit." If a box is already shipped, it will arrive but should be the last one.
Your next billing date should disappear from your account once cancellation is confirmed. If a renewal date is still visible after 48 hours, email support and ask for clarification.
What not to do while waiting for cancellation confirmation
Do not delete your account immediately after cancelling. Keep the account active for at least 30 days so you can log back in to verify no charges appear. Do not unsubscribe from Bullymake emails until you see your cancellation confirmed in your account-sometimes the confirmation arrives by email.
Do not throw away your bank statements for at least 120 days. If an unexpected charge appears, you will need to prove when the charge hit your account and that you cancelled before that date.
Before you cancel: should you keep Bullymake or go
Reasons to keep your Bullymake subscription
If your dog genuinely loves the toys and treats, and you have not found a cheaper local alternative, keeping Bullymake may be worth the international shipping time and currency exchange costs. The toys are durable and designed for aggressive chewers, so if your dog destroys standard toys in days, Bullymake offers real value.
Also, the 12-month plan at USD 29 per month is a significant saving compared to buying comparable toys locally. If you can absorb the 2-4 week shipping delay and accept USD billing, the long-term cost is low.
Reasons to cancel Bullymake now
Cancel if your dog no longer chews heavily, if local toy shops now stock equivalent products at a better price, if the 4-week shipping delay is unacceptable, or if you have repeatedly received damaged boxes. Cancel if the extra currency conversion fee from USD to MYR makes the service too expensive. Cancel if customer support has not responded to your issues within 7 days.
Cancel if you signed up for a multi-month plan under pressure and now regret it. Even if early cancellation fees apply, paying a one-time fee is sometimes smarter than paying for months of boxes you do not want.
Checklist: everything to do before, during and after cancellation
| Timing | Action | Status |
|---|---|---|
| 1 week before cancellation | Log into your account and note your next renewal date | □ Done |
| 1 week before cancellation | Screenshot your plan, renewal date, and order number | □ Done |
| 1 week before cancellation | Save your latest invoice and bank statement showing the charge | □ Done |
| Day of cancellation | Cancel via website account page OR email [email protected] | □ Done |
| Immediately after | Screenshot the cancellation confirmation or save the confirmation email | □ Done |
| 10 minutes after | Log back in and verify subscription status shows "Cancelled" or "Inactive" | □ Done |
| After cancellation | Watch your bank account for 30 days-no charges should appear | □ Done |
| After cancellation | If a charge appears, email support with proof of cancellation within 7 days | □ Done |
| 120 days after | Keep all bank statements and emails for chargeback evidence if needed | □ Done |
How stopee helps you navigate subscription cancellations
Why stopee is your resource for cancellation guidance
Stopee specializes in helping consumers in Malaysia cancel unwanted subscriptions and recover money from unauthorized charges. We maintain up-to-date guides for services like Bullymake, including their latest cancellation policies, customer service contact information, and consumer rights under Malaysian law.
Every article on Stopee is written by a cancellation specialist who has handled real disputes with subscription services. We do not work for the companies we write about-we work for you. When you visit Stopee, you get insider knowledge about which cancellation methods work fastest, which ones leave the strongest paper trail, and exactly what to do if the company ignores your request.
Stopee also helps you understand your rights under the Consumer Protection Act 1999 and shows you how to escalate to the FMCA or use chargebacks if a company refuses to honour your cancellation. We have helped thousands of Malaysian consumers cancel Bullymake and similar services without losing money.
Next steps after reading this guide
Use the checklist above to gather your account information and screenshots today. Then, log into your Bullymake account and cancel using the website method (fastest and safest). If the website does not work, email [email protected] with your screenshots attached. Save every confirmation email and screenshot to your computer. Watch your bank account for the next 30 days and check Stopee again if you encounter any issues.
If you are unsure whether you qualify for a refund, contact Stopee's resources on consumer rights or reach out to the FMCA. Do not let a subscription charge you after you have cancelled. You have the legal right to cancel anytime, and Stopee will help you enforce it.
Contact information and formal cancellation address
How to reach Bullymake support
Email: [email protected]
Website: bullymake.com
Live chat: Available on their website (during CST business hours only)
Mailing address for formal cancellation notices:
Bullymake
Richardson, Texas
United States
(Check Bullymake's Terms of Service page for the exact street address and postcode.)
If Bullymake does not respond
Escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Malaysian Competition Commission (MyCC). You can also contact your Malaysian bank to initiate a chargeback within 120 days of the disputed charge. At Stopee, we have helped thousands of consumers cancel problematic subscriptions and recover their money using these channels. Your rights are real, and we are here to help you exercise them.