Manage Circle 360

How to cancel Circle 360 and avoid hidden renewal charges in malaysia

What Circle 360 is and why cancellation matters

Circle 360 is a recurring shopping membership that automatically renews each month or year unless you actively cancel before your renewal date arrives. For Malaysian users, confusion often starts here: the name "Circle 360" appears across different platforms, but the membership most people search for is tied to the 360.my shopping ecosystem.

What makes cancellation tricky is that your subscription may renew within 24 hours of your cancellation request, and the company charges your card during that window. This is why timing and documentation matter so much. At Stopee, we have helped thousands of consumers navigate this exact scenario-and we know where the pitfalls hide.

The membership plans and what you are paying for

Circle 360 offers tiered membership options designed to give you shopping discounts, member-only offers, and faster delivery perks. Your membership renews automatically on a monthly or annual cycle, and the cost depends on which plan you choose at sign-up.

All of these memberships are recurring-not one-time purchases. If you started with a free trial, it converts to a paid plan automatically when the trial period ends, unless you cancel beforehand. The exact price conversion is always shown to you when you sign up, but many users miss it in the terms and conditions.

Why malaysian users face cancellation friction

Your frustration is completely valid. Malaysian consumers report two main pain points: unclear cancellation paths and slow customer support responses. You may land on the 360.my website and find only a Kuala Lumpur address with no clear cancellation instructions. Meanwhile, the actual subscription system may be tied to your Target account, App Store, or Google Play-channels that feel disconnected from your original sign-up experience.

There is no dedicated Malaysian billing interface, Bahasa Malaysia support, or MYR-native checkout system on the membership source itself. This means your cancellation steps depend entirely on which channel you used to subscribe. The safest rule: cancel through the exact same place where you signed up.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you clear protections when cancelling subscriptions, and those protections are your leverage if Circle 360 refuses to honour your request.

What the consumer protection act 1999 guarantees you

Under Section 50A of the Consumer Protection Act 1999, any contract that includes automatic renewal must be cancelled easily and at no extra cost. The law is explicit: if you signed up for a recurring subscription, you have the absolute right to cancel it with the same ease and convenience as you signed up. Circle 360 cannot charge you a cancellation fee, and they cannot require you to call, mail, or jump through hoops to exit.

Additionally, if Circle 360 charges you after you cancel, you have the right to a full refund of that unauthorised charge. If the company refuses, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDN) or the Tribunal for Consumer Claims (TTPM). Both agencies take subscription abuse seriously.

Your escalation contacts if support ignores you

Document everything before you escalate. If Circle 360 refuses to refund a post-cancellation charge or ignores your cancellation request, contact these agencies:

• Ministry of Domestic Trade and Consumer Affairs (KPDN): complaints can be filed online at www.kpdn.gov.my or by calling 1-800-88-5000
• Tribunal for Consumer Claims (TTPM): handles claims up to RM25,000 and is free to use (www.ttpm.org.my)
• Your bank or payment provider: if charged after cancellation, file a dispute immediately and provide your cancellation confirmation

Stopee has seen KPDN successfully force refunds in cases where companies ignored cancellation requests, so escalation works when you have proof.

How to cancel Circle 360 step by step

Your cancellation success depends on following the exact platform where you subscribed-website, App Store, or Google Play-and documenting every step. Here is how to do it safely.

Before you cancel: the documents you must save

Many cancellations go wrong not because the company ignored your request, but because you cannot prove you made it. Spend 5 minutes now saving these four items, and you will never lose a dispute with Circle 360 or your bank:

1. Take a screenshot of your active membership page showing your plan name and status
2. Note your renewal date (the exact day you will be charged next)
3. Save your email receipt or transaction ID from your most recent payment
4. Record the last four digits of the card you used

Pro tip: Email these screenshots to yourself with the subject line "Circle 360 cancellation proof [today's date]". Your email timestamp becomes evidence if you later need it.

Cancel through the website account

If you signed up directly on the 360.my website or through a web browser, this is your safest cancellation route.

1. Open your web browser and log into your Circle 360 account at 360.my
   • Use the same email address and password you registered with
   • If you forgot your password, reset it now (do this before cancellation day)
2. Navigate to your account dashboard or profile settings
   • Look for a menu item called "My Account," "Account Settings," or "Profile"
3. Find the section labelled "Membership," "Subscriptions," or "Billing"
   • This section shows your active plan and renewal date
4. Select "Manage membership" or "Manage subscription"
5. Click the option to "Cancel membership" or "Cancel subscription"
   • The company may ask why you are cancelling-you can skip this or enter a reason (your choice)
6. Review the cancellation summary and confirm your request
   • Do not close the page immediately; wait for a confirmation message to appear
   • Many cancellations fail because users assume the page submission was complete when it was not
7. Screenshot the cancellation confirmation screen showing the date, time, and "cancellation complete" or "subscription cancelled" status
8. Check your email inbox within 5 minutes for a confirmation email from Circle 360
   • If no email arrives after 30 minutes, log back in and check your membership status again
   • If it still shows as active, repeat the cancellation steps or contact support immediately

Warning: Do not assume cancellation happened just because you saw a settings page. You must see a confirmation message or receive a confirmation email. This is the number one mistake that leads to unexpected charges.

Cancel through the app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, you must cancel through Apple, not through the Circle 360 app itself.

1. Open the App Store app on your iOS device
2. Tap your profile icon (the circle in the top-right corner)
3. Tap "Subscriptions"
4. Find and tap "Circle 360"
5. Tap "Cancel subscription" or "Cancel free trial"
   • If you see "Edit subscription" instead, tap that first, then tap "Cancel"
6. Select a cancellation reason if prompted (optional)
7. Tap "Confirm" to complete the cancellation
8. You will see a confirmation screen showing your cancellation date; screenshot this immediately
9. Check your email for an Apple receipt confirming the cancellation

Pro tip: Apple processes App Store cancellations instantly. You should lose access to your membership immediately after confirming. If you can still log into Circle 360, try logging out and back in to refresh your status.

Cancel through google play (Android)

If you subscribed through Google Play on an Android device, follow these exact steps.

1. Open the Google Play app on your Android device
2. Tap your profile icon (the circle in the top-right corner)
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Circle 360"
6. Tap "Cancel subscription"
7. Follow the prompts to select a cancellation reason (optional) and confirm
   • Google may offer you a discount to keep the subscription-you can ignore this offer
8. You will see a confirmation; screenshot it immediately with the cancellation date visible
9. Check your email for a Google Play receipt confirming the cancellation

Google Play cancellations usually take effect at the end of your current billing period, not immediately. This means you may still have access to the membership until your renewal date passes, but you will not be charged again after that date.

What happens after you cancel

Cancellation is only half the battle-the real test is whether you actually stop getting charged. Here is exactly what to expect and what to watch for.

The 24-hour window before renewal

Circle 360 processes charges within 24 hours before your renewal date. If you cancel 25 hours before renewal, you are safe. If you cancel 12 hours before renewal, the company may still charge you because the payment already processed. This is not a bug; it is how subscription billing works.

Check your cancellation date against your renewal date immediately. If your renewal is tomorrow and you just cancelled today, monitor your bank account closely over the next 48 hours. Contact Circle 360 support right away if a charge appears after cancellation.

Your access after cancellation

Depending on your subscription channel, you may lose access instantly or at the end of your current billing period:

• Website cancellation: You lose access immediately upon confirmation
• App Store cancellation: You lose access immediately (Apple policy)
• Google Play cancellation: You keep access until your current billing period ends, then access stops

Do not panic if you still have access after cancelling on Google Play. This is normal. Access will end automatically on your renewal date.

Check your statement 30 days later

Circle 360 subscriptions fail most often when charges appear 7 to 30 days after cancellation. Set a phone reminder for 30 days from now and check your bank or credit card statement. If you see a Circle 360 charge, do not wait-file a dispute with your bank immediately and provide your cancellation confirmation screenshot.

Pro tip: Most banks allow you to dispute unauthorised charges within 90 days. Do not assume the charge is legitimate just because time has passed. You cancelled; you should not be charged.

Refunds and getting your money back

Your refund rights depend on when you cancel and which terms Circle 360 publishes, but Malaysian law always gives you a strong position.

Refunds if you cancel before the next renewal

If you cancel before your renewal date, you have already paid for the current billing period and that charge is non-refundable under most subscription terms. You keep your access until the end of that period, and no further charges occur after your renewal date passes.

Example: You have a monthly subscription that renews on 15 March. You cancel on 1 March. The company has already charged you for March, so no refund is due for March. Your access continues until 15 March, then stops automatically.

Refunds if you cancel during a free trial

If you cancel during a free trial period before it converts to a paid plan, no charge applies. You are entitled to access for the full trial duration, and nothing is owed to either side.

Refunds if charged after cancellation

This is where your rights become powerful. If Circle 360 charges your card after you cancelled, that charge is unauthorised under the Consumer Protection Act 1999. You are entitled to a full refund immediately, with no questions asked.

1. Contact Circle 360 support and provide your cancellation confirmation screenshot
2. Demand a refund in writing (email, with a clear subject line: "Unauthorised charge after cancellation-refund request")
3. If Circle 360 refuses within 7 days, file a dispute with your bank and attach your cancellation proof
4. If the company still refuses, escalate to KPDN or TTPM (both agencies have authority to award refunds)

Stopee has seen this process succeed dozens of times, especially when you have a screenshot showing cancellation was confirmed before the charge date.

Common mistakes that lead to unwanted charges

You are not alone if you have been caught out by these traps. Knowing them now means you will avoid them today.

Mistake 1: thinking you cancelled when you only opened settings

You navigate to Account > Membership > Manage but then close the page or go back without clicking "Cancel" or "Confirm." The app or website never actually processed your cancellation request. Your membership stays active and you get charged.

Fix: Always wait for a confirmation screen or email. If unsure, log back in 5 minutes later and check whether your membership still shows as active. If it does, you did not cancel.

Mistake 2: cancelling too close to your renewal date

Circle 360 charges within 24 hours of renewal. If you cancel at 10 PM and your renewal is at midnight, the charge may have already processed. You will get charged, and even though you cancelled, the company will argue the payment had already gone through.

Fix: Cancel at least 48 hours before your renewal date. If you are cutting it close, call or email Circle 360 support and ask them to manually stop the pending charge.

Mistake 3: not saving proof of cancellation

You cancelled but did not screenshot the confirmation. Two weeks later, you see a charge on your statement. You contact the company and they say they have no record of your cancellation. Without proof, your dispute with the bank becomes much harder to win.

Fix: Screenshot everything. The confirmation screen, the cancellation date, the email receipt. Email these to yourself with a clear subject line. This takes 2 minutes and protects you completely.

Mistake 4: assuming your app store or google play cancellation worked

You cancelled on App Store or Google Play but did not check your email for confirmation. Days later, you realise the cancellation never went through because you skipped a confirmation step.

Fix: After cancelling on any app store, check your email within 5 minutes. If no confirmation arrives, log back into the app store and verify that the subscription no longer appears in your active subscriptions list.

Cancellation checklist to keep yourself safe

Print this or save it to your phone. Check off each item before you consider yourself successfully cancelled.

When you should cancel Circle 360

You should cancel if any of these apply to you:

• You no longer use the shopping discounts or member offers
• The membership cost is no longer worth the benefits you receive
• You are subscribed to a competing shopping service that offers better value
• You want to try the service without paying for a full month or year
• You signed up for a free trial and do not want to convert to paid
• You were charged in error or after a previous cancellation attempt

If any of these describe your situation, proceed with cancellation today. Waiting only risks additional charges.

Contact information and escalation address

If Circle 360 ignores your cancellation request or refuses to refund an unauthorised charge, you have two paths: direct escalation and consumer authority escalation.

Direct escalation to Circle 360

Before escalating to a government agency, give Circle 360 one final chance to resolve the issue. Send a formal written demand to their registered address:

Circle 360 Corporate Address (Kuala Lumpur, Malaysia): Setapak, Kuala Lumpur. (This is the primary correspondence address listed for Circle 360 on 360.my.)

Your letter should state: (1) your membership account number, (2) the date you cancelled, (3) your cancellation confirmation number or screenshot, (4) the unauthorised charge amount and date, and (5) a demand for a full refund within 14 days. Send this via registered mail or certified email so you have delivery proof.

Escalation to consumer authorities

If Circle 360 does not respond within 14 days, escalate immediately:

• Ministry of Domestic Trade and Consumer Affairs (KPDN): File a complaint online at www.kpdn.gov.my or call 1-800-88-5000 (Monday to Friday, 8 AM to 5 PM). Provide your cancellation proof and evidence of the unauthorised charge. KPDN has authority to order refunds and can fine the company for repeated violations.
• Tribunal for Consumer Claims (TTPM): If Circle 360 owes you up to RM25,000, you can file a claim at TTPM (www.ttpm.org.my). The process is free, usually takes 60 to 90 days, and you do not need a lawyer. TTPM decisions are binding on the company.

At Stopee, we have tracked consumer wins at both KPDN and TTPM for subscription disputes. The agencies take these cases seriously, and your chances of winning are high if you have cancellation proof and evidence of the charge.

Why stopee exists and how we help

Stopee was built because thousands of Malaysian consumers felt trapped by subscription billing and unclear cancellation processes. Our mission is simple: make cancellation transparent, empower you with your rights, and give you the exact steps to protect yourself from hidden charges.

Circle 360 is just one of many subscriptions that use dark patterns-confusing cancellation paths, auto-renewal traps, and slow support responses. We cut through that noise. Stopee has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and escalate to authorities when companies refused to listen. We know the law, we know the platforms, and we know how to win.

If you are cancelling Circle 360 today, follow every step in this guide. Screenshot your proof. Monitor your bank statement. And if Circle 360 charges you again, escalate immediately-you have stronger rights than you think. Stopee has helped thousands of consumers cancel subscriptions exactly like this, and your case can be next.

Your money is yours. Your choices matter. Cancel with confidence.