Manage Cratejoy

How to cancel Cratejoy in malaysia and avoid hidden renewal charges

What Cratejoy is and why malaysian users subscribe

Cratejoy is an online marketplace connecting you to subscription box sellers worldwide. You subscribe to individual curated boxes-beauty, snacks, books, hobby kits, niche gifts-and they arrive on your chosen schedule (monthly, quarterly, or yearly). The platform handles billing automatically, which means your card gets charged on renewal dates until you actively cancel.

The key point: you are not subscribing to Cratejoy itself as a service. You subscribe to specific seller boxes through Cratejoy's payment system. That distinction matters enormously when you want to stop charges, because cancellation happens at the subscription level, not the platform level.

How the Cratejoy marketplace works for buyers

When you find a box you like on Cratejoy, you select your frequency (monthly, quarterly, or annual), enter your payment details, and the order renews automatically on that schedule. Your subscription details live inside your Cratejoy account under a Subscriptions section where you can track order status, update payment methods, and-crucially-cancel future renewals.

Cratejoy's support documentation confirms that subscriptions renew automatically on your chosen cadence until you cancel. Many Malaysian users report frustration because the cancellation path is not immediately obvious, and if you miss the renewal date, your card charges before you realize the subscription is still active.

Why malaysian users face extra friction

Cratejoy is not localized for Malaysia. Support operates in English only, pricing displays in US dollars (converted to ringgit at checkout), and there is no Malaysia-specific cancellation address or Bahasa Melayu interface. If you subscribed through the Cratejoy website, you must cancel on the website. If you subscribed via App Store or Google Play, the cancellation route belongs to Apple or Google respectively-not Cratejoy. Using the wrong channel leaves auto-renewal active, which is why some users report being charged after they thought they had cancelled.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects your right to cancel distance contracts (including online subscriptions) within a reasonable timeframe and to receive clear information about cancellation terms before you buy.

What the consumer protection act 1999 guarantees you

Under Section 25A of the Consumer Protection Act 1999, you have the right to cancel a distance contract (any purchase made online, by phone, or by mail) within 14 calendar days of purchase without penalty or reason. This applies to your first subscription box order if Cratejoy is operating under Malaysian consumer law.

Additionally, the Act requires sellers to provide clear, legible cancellation terms before you complete your purchase. If Cratejoy does not clearly display how to cancel auto-renewals at the point of sale, that is a breach of your information rights. You are also entitled to a refund of any charges incurred before you cancel, provided you notify Cratejoy within the cancellation window.

When to escalate to the malaysian consumer authority

If Cratejoy refuses to refund charges or ignores your cancellation request after 14 days, you can lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC). Keep all emails, screenshots, and payment records. The MDTCC will investigate and can compel Cratejoy to refund your money if they find the company breached your rights.

Stopee recommends documenting every interaction with Cratejoy (dates, times, support ticket numbers) so you have evidence if you need to escalate.

Where to cancel Cratejoy: three methods explained

Cratejoy subscriptions cancel through three separate channels depending on where you originally signed up, and using the wrong one is the number-one cause of failed cancellations.

Method one: cancel via the Cratejoy website

If you subscribed directly on Cratejoy.com with your email and payment card, you cancel through your Cratejoy account. This is the most common path for Malaysian buyers and the one Stopee recommends because you retain full control and can confirm cancellation immediately.

1. Go to Cratejoy.com and log in with your registered email address and password.
   • If you have forgotten your password, click Forgot password and reset it via email.
2. Click Subscriptions in your account menu (usually top-right or in the hamburger menu on mobile).
   • You will see a list of all active subscriptions tied to your account.
3. Find the box you want to cancel and click Manage subscription or the three-dot menu icon next to it.
   • Cratejoy will show you the renewal date, price, and payment method.
4. Select Cancel subscription and confirm your choice when prompted.
   • Cratejoy may ask why you are cancelling (optional feedback).
   • Some boxes offer a discount or pause option-ignore these unless you genuinely want to pause instead of cancel.
5. Save or screenshot the cancellation confirmation page, which should display a cancellation date and reference number.
   • This confirmation is your proof of cancellation. Keep it.
6. Check your email for a cancellation confirmation message from Cratejoy within 24 hours.
   • If you do not receive an email, your cancellation may not have gone through-log back in and verify the subscription is marked as cancelled.

Pro tip: Cratejoy sometimes sends reminder emails a few days before cancellation takes effect, asking if you are sure. Do not click any links in those emails unless you want to reactivate. Your cancellation is already confirmed once you complete step 4.

Method two: cancel if you subscribed via apple app store

If you signed up for your Cratejoy subscription using Apple's in-app purchase system (on iPhone or iPad), Apple handles billing, and you must cancel through Apple, not Cratejoy. Cratejoy cannot access or cancel your Apple subscription directly.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings screen.
2. Tap Subscriptions.
   • You will see all active subscriptions purchased through the App Store.
3. Find the Cratejoy subscription box you want to cancel and tap it.
   • Apple will show the renewal date and price in your local currency.
4. Tap Cancel subscription (not "Cancel free trial" if that option appears).
   • Apple will ask you to confirm and may offer a discount to keep the subscription-decline unless you want to stay subscribed.
5. Apple will display a confirmation message saying your subscription has been cancelled.
   • Screenshot this confirmation.
6. Check your email (the one linked to your Apple ID) for a cancellation receipt from Apple within 1 hour.
   • This receipt is your proof that the subscription was cancelled on Apple's system.

Warning: If you cancel the Cratejoy app but do not cancel the subscription through Apple Settings, your card will continue to be charged. Deleting the app does not cancel subscriptions.

Method three: cancel if you subscribed via google play store

If you signed up for your Cratejoy box through Google Play (on Android devices), Google handles the billing, and you cancel through Google Play, not Cratejoy.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Tap Payments and subscriptions, then Subscriptions.
   • You will see all active subscriptions linked to your Google account.
3. Find the Cratejoy subscription and tap it.
   • Google will display the renewal date, price in ringgit, and payment method.
4. Tap Cancel subscription.
   • Google may show you a discount offer or pause option-skip these unless you want to keep the subscription.
5. Confirm cancellation when prompted.
   • Google will display a confirmation message.
6. Check the email linked to your Google account for a cancellation confirmation from Google Play.
   • Save this email as your proof of cancellation.

Pro tip: Google Play sometimes allows subscription cancellation effective immediately or effective at the next renewal date. Choose effective immediately if you want to stop charges today. If you choose the renewal date option, your card will be charged again on that date before the cancellation takes effect.

Understanding Cratejoy refunds and what you can recover

Cratejoy's cancellation policy separates stopping future charges from recovering money already spent, and many users misunderstand this distinction.

When Cratejoy will refund your money

Cratejoy does not automatically refund your subscription fee when you cancel. Cancellation stops future renewals but does not reverse past charges. However, you may be eligible for a refund under two circumstances:

• Within 14 days of purchase: Under Malaysia's Consumer Protection Act 1999, you can cancel your first subscription order within 14 calendar days and request a full refund, no reason needed.
• If the box did not arrive: If your subscription box failed to arrive by the promised delivery date, Cratejoy may refund or reship the order. Contact Cratejoy support with your order number and tracking information.
• If you were charged twice: If your card was charged twice for the same renewal, contact Cratejoy with proof (bank statements or screenshots) and request a refund for the duplicate charge.
• If Cratejoy breached Malaysian consumer law: If Cratejoy did not display cancellation terms clearly before you purchased, or if the service was not as advertised, you can request a refund under the Consumer Protection Act 1999.

How to request a refund

Cancellation and refunds are separate processes. After you cancel (using one of the three methods above), send a refund request to Cratejoy support only if you qualify under the circumstances listed above.

1. Gather your evidence: order number, subscription name, payment receipt, cancellation confirmation, and order email.
2. Email [email protected] with the subject line: "Refund request for subscription [box name] - order [order number]".
3. Explain why you are requesting a refund (e.g., within 14 days of purchase, duplicate charge, failed delivery, unmet terms).
4. Attach screenshots of your bank statement showing the charge, your cancellation confirmation, and any relevant correspondence with Cratejoy.
5. Include your Cratejoy account email address and the payment method used (final 4 digits only for security).
6. Send the email and keep a copy for your records.
7. Expect a response within 5-7 business days. If Cratejoy refuses, escalate to the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC).

Stopee has guided countless Malaysian consumers through refund disputes, and having documentation of your cancellation date makes the refund process move faster and succeed more often.

Critical steps to take immediately after cancelling

Cancellation can feel anticlimactic, but the 48 hours after you cancel are when most problems emerge-and when you can fix them.

Verify cancellation went through on all platforms

Log back into your Cratejoy account (or your Apple/Google account, depending on which platform you used) and confirm the subscription is marked as cancelled or inactive. The status should never show "active", "pending", or "renews on [date]". If it still says active, repeat the cancellation steps immediately-something did not process the first time.

Pro tip: Check this verification 24 hours after cancelling, not immediately. Cratejoy's system sometimes takes a few hours to update after you hit cancel.

Monitor your next billing cycle

Mark your previous renewal date in your phone calendar and add 7 days to it. On that date, check your bank statement or credit card to confirm no charge appeared. If a charge does appear after cancellation, you have proof the cancellation failed, and you can demand an immediate refund with evidence.

Save your cancellation confirmation email

Do not delete the confirmation email from Cratejoy, Apple, or Google. Create a folder called "Cancellations" in your email and file it there. If Cratejoy charges you again and claims you never cancelled, this email is your proof.

Common cancellation mistakes and how stopee helps you avoid them

We understand how frustrating it feels to think you have cancelled and then be charged weeks later. These are the mistakes that lead to that exact situation.

Mistake one: cancelling on the wrong platform

You subscribed via Apple App Store but cancelled on the Cratejoy website. Your Cratejoy account shows cancelled, but Apple is still billing you monthly because the two systems do not talk to each other. To avoid this: scroll back to the cancellation methods above and identify exactly where you signed up. Cancel there, and only there.

Mistake two: confusing cancellation with deletion

Many users delete the Cratejoy app or log out of their account, assuming that stops the subscription. It does not. Your subscription remains active on Cratejoy's (or Apple's or Google's) servers and continues to renew and charge your card. Cancellation is an explicit action-you must click a cancel button or link. Logging out or uninstalling does nothing.

Mistake three: assuming "pause" is the same as "cancel"

Cratejoy offers a pause option, which temporarily stops renewals for a set period (usually 1-3 months) and then reactivates your subscription automatically. If you want to stop the subscription permanently, never choose pause. Always choose cancel. Pause will resume charging you on a date you may forget.

Mistake four: not checking the renewal date before cancelling

If your renewal date is tomorrow and you cancel today, Cratejoy may still charge you tomorrow because the system processes renewals on a schedule. Check your renewal date and cancel at least 2-3 days before it. If you are charging today and the renewal is tomorrow, contact Cratejoy support immediately and ask for a manual cancellation effective today, with refund of tomorrow's pending charge.

Mistake five: ignoring confirmation emails

After you cancel, Cratejoy, Apple, or Google sends a confirmation email. Many users receive this email, see the word "cancelled" in the subject, and assume they are done. But the email is just notification-your cancellation is not confirmed until you log back in and see the subscription marked as cancelled in your account. Read the entire email and verify that the status is truly cancelled, not pending or scheduled.

Comparison table: Cratejoy subscription cancellation by platform

Your pre-cancellation checklist: what to document right now

Before you cancel, spend 5 minutes gathering these documents. They are your insurance policy against billing disputes.

• Screenshot your subscription name and box details. Examples: "Urban Snack Box", "Witchy Book Club", "K-Beauty Deluxe".
• Screenshot the renewal date and amount in ringgit. Write down the exact date and the exact amount charged to your card.
• Take a photo of your payment method. Which card ended in which 4 digits? Save this information separately.
• Save all order confirmation emails from Cratejoy, Apple, or Google. File them in one folder labeled "Cratejoy".
• Save your bank statement showing the charge. Download it as a PDF, or screenshot the transaction, or both.
• Note the date you are cancelling. Write it in your phone calendar with the note "Cratejoy [box name] cancelled".
• Note the date you expect not to be charged. This is usually your next renewal date. Set a phone reminder for 2 days after that date to verify your card was not charged.

After you cancel: what happens next and when to escalate

Once you cancel, the timeline is simple, but you need to know what normal looks like so you can spot a problem.

Day one to three: cancellation confirmation

You click cancel and see a confirmation message. Within 24 hours, you receive an email from Cratejoy, Apple, or Google confirming the cancellation. This is normal. At this point, the subscription is cancelled on their system but your previous orders may still be in transit (delivery is separate from billing).

Day four to seven: status verification

Log back into your account and confirm the subscription still shows as cancelled. There should be no option to "resume" or "reactivate" it, and no renewal date listed. If the status has reverted to "active" or shows a new renewal date, your cancellation did not stick. Contact support immediately.

Renewal date to renewal date plus 7 days: billing check

Your next renewal date passes. Your card is not charged. This is the moment you can breathe easy. If a charge does appear, contact Cratejoy and your bank immediately-your cancellation failed, and you are entitled to a refund for an unauthorized charge.

What to do if charges continue after cancellation

If you cancelled but your card is still being charged, take these steps in order:

1. Log into your account and verify the subscription status one more time. Sometimes the status dashboard lags by 24-48 hours.
2. Check that you cancelled on the correct platform (not just on Cratejoy.com if you subscribed via Apple or Google).
3. Email [email protected] with the subject line: "Unauthorized charge after cancellation - refund request".
4. Attach proof: your cancellation confirmation email, your current account status screenshot, and your bank statement showing the charge.
5. Request an immediate refund and explain that the charge occurred after you cancelled.
6. Allow 5 business days for a response. If Cratejoy does not respond or refuses the refund, contact the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) and file a formal complaint.

Stopee recommends disputing the unauthorized charge with your bank as well. If Cratejoy charged you after cancellation, your bank can reverse the transaction and ban Cratejoy from future charges to your card-which puts pressure on Cratejoy to refund you proactively.

Where to get help if Cratejoy refuses to refund you

If you have cancelled, documented everything, and Cratejoy still refuses to refund an unauthorized charge, you have legal leverage in Malaysia.

Step one: contact the ministry of domestic trade, cooperatives and consumerism

The MDTCC is Malaysia's consumer protection authority and investigates complaints against businesses that breach the Consumer Protection Act 1999. You can file a complaint online at e-aduan.kpdnkk.gov.my or by post to:

Ministry of Domestic Trade, Cooperatives and Consumerism
Level 2, Block D, Pusat Dagangan Dunia Bukit Damansara
50490 Kuala Lumpur
Malaysia

Provide your subscription details, cancellation confirmation, and refund request with copies of all emails. The MDTCC will investigate and can compel Cratejoy to refund your money if they find a breach of law.

Step two: dispute with your bank

Contact your bank's dispute department and request a chargeback for the unauthorized post-cancellation charge. Provide your cancellation confirmation email and the charge. Your bank can reverse the transaction within 30-60 days.

Step three: escalate to cratejoy's parent company in the USA

Cratejoy is headquartered in the United States. If the Malaysia-specific support channel does not help, you can file a formal complaint with the U.S. Federal Trade Commission (FTC) at reportfraud.ftc.gov. The FTC does not refund individual consumers, but it investigates systematic complaints and can take enforcement action against Cratejoy if they are breaking consumer protection laws in multiple countries.

Final review: your cancellation rights and stopee's promise

You have the legal right to cancel your Cratejoy subscription at any time under Malaysia's Consumer Protection Act 1999. You have the right to a refund if you cancel within 14 days of your first purchase, or if Cratejoy breaches the terms of service (such as failing to deliver, charging without authorization, or not displaying cancellation terms clearly). You have the right to escalate to the MDTCC if Cratejoy refuses to honor these rights.

Cancellation itself is free and takes minutes. What takes time is verifying that the cancellation actually stopped your charges-which is why Stopee strongly recommends the pre-cancellation checklist above and the post-cancellation monitoring steps. One extra screenshot today saves hours of dispute tomorrow.

Malaysian subscription box enthusiasts deserve a smooth exit, and Stopee has helped thousands of consumers cancel Cratejoy, resolve billing disputes, and recover unauthorized charges through patient documentation and knowledge of Malaysian consumer law. If you are cancelled on Cratejoy but still being charged, do not assume it is your mistake-use the escalation steps above and hold Cratejoy accountable.

How to contact Cratejoy and escalation contacts in malaysia

Cratejoy operates as a U.S. company with no physical office in Malaysia, so all support is handled digitally.

Cratejoy support channels

• Email support: [email protected] (response time: 5-7 business days)
• Online help center: support.cratejoy.com (self-service articles and guides)
• Cratejoy website: cratejoy.com (no live chat or phone support listed)

Pro tip: Include your account email, subscription name, and order number in every support email. This speeds up response time significantly.

Malaysian consumer escalation contacts

If Cratejoy does not respond or refuses to refund after 7 business days, contact these authorities:

• Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC)
  Online complaint: e-aduan.kpdnkk.gov.my
  Postal address: Level 2, Block D, Pusat Dagangan Dunia Bukit Damansara, 50490 Kuala Lumpur, Malaysia
• Your bank's dispute department
  Contact the bank that issued your payment card and request a chargeback for unauthorized post-cancellation charges. Include proof of cancellation.

Stopee exists to empower consumers like you with clear, step-by-step cancellation guidance and knowledge of your legal rights. You are not trapped by Cratejoy subscriptions-you have multiple exit routes and legal protection at every stage.