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Cancel Daily High Club: The Right Way
How to cancel Daily High Club and avoid surprise charges from overseas
What Daily High Club is and why malaysians are signing up
Daily High Club is a United States-based subscription box service that ships themed monthly deliveries of smoking accessories, glass pieces, rolling papers, and related items directly to your door. The company operates entirely from the US, with no Malaysian office, local phone line, or ringgit billing option. For you as a Malaysian consumer, this means you are paying in US dollars through an overseas merchant, and your support channel runs on US business hours, not Malaysia time.
Understanding what you are actually paying for matters before you decide to stay or cancel. Stopee recognises that international subscriptions can feel opaque, especially when cancellation timelines and refund rules differ from local expectations. This guide walks you through every step to cancel Daily High Club safely, protect your payment records, and understand your consumer rights under Malaysian law.
How the subscription box model works
Daily High Club operates on a recurring billing cycle. You choose a commitment length when you sign up, and the service charges your card automatically on your renewal date. The company also offers a separate free Cabana Club membership that provides discounts on partner sites and free shipping for orders over USD 50 (approximately RM 236). That free membership is not the same as your paid subscription box, so cancelling one does not cancel the other. Many users make this mistake and keep paying for the box after thinking they cancelled.
The service sends one themed box per month, regardless of which plan you choose. Monthly, 3-month, 6-month, and yearly billing options all deliver the same product, just with different price points. Stopee has tracked complaints from users who did not realise they needed to cancel the actual subscription box plan, not just their free membership.
Current pricing for malaysian consumers
Daily High Club displays prices in US dollars on its website. There is no official ringgit conversion on their pages, so you see the USD amount and your payment processor applies the exchange rate at checkout or renewal. Here is what you are paying each cycle:
| Plan | USD cost per cycle | Approx MYR (at 4.73 exchange rate) | Billing frequency |
|---|---|---|---|
| Monthly | USD 29.99 | RM 141.85 | Every month |
| 3-month | USD 83.97 | RM 397.42 | Every 3 months |
| 6-month | USD 161.94 | RM 766.78 | Every 6 months |
| Yearly | USD 311.88 | RM 1,475.19 | Once per year |
If you signed up for a longer prepaid plan (3-month, 6-month, or yearly), you may be eligible for a partial refund after cancellation, depending on how many boxes remain in your commitment. Stopee recommends checking your cancellation eligibility before you submit a request.
Your rights as a malaysian consumer under the consumer protection act 1999
Malaysia's Consumer Protection Act 1999 protects you even when you buy from an overseas company like Daily High Club, provided the merchant targets you as a Malaysian consumer or your payment is processed in Malaysia.
What the act guarantees you
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (online purchase) within 14 calendar days from the date you receive the product or sign the agreement, whichever is later. This applies to Daily High Club subscriptions because they operate as distance contracts. However, this right only applies if you have not yet opened or used the box. Once you open and use the contents, your cancellation right becomes a contract termination, not a statutory refund.
If Daily High Club refuses to honour a cancellation or refund request, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). Stopee has helped thousands of consumers cite Malaysian consumer law when overseas merchants initially resist refunds. The KPDNKK has enforcement power and can pressure international companies to comply.
Refund eligibility and timeline
If you cancel within 14 days of receiving your first box and the box is unopened, Daily High Club should refund your payment in full under consumer protection rules. If you received multiple boxes and cancel mid-subscription, the company may apply a proration formula to calculate a partial refund based on the number of remaining boxes in your commitment.
Refunds typically take 5-10 business days to reach your bank account after Daily High Club processes the cancellation. Keep your cancellation confirmation email as proof. If the refund does not arrive within 14 days, contact your bank and ask them to file a chargeback, citing the merchant's failure to honour your cancellation.
How to cancel Daily High Club step by step
Cancellation involves logging into your account, updating your subscription status, and sending a confirmation email to Daily High Club support. The process itself takes 10 minutes, but the timing rules can trip you up if you are not careful.
What to check before you cancel
Daily High Club's FAQ states that changes made after the 15th of any month apply to the next billing cycle, not the current one. This is a critical rule. If today is the 16th and your renewal date is the 20th, cancelling now will not stop the charge on the 20th; it will only prevent the charge after that.
Before you touch any cancellation button, take three screenshots and write down these details:
- Your current subscription plan name (e.g., "3-month box")
- Your renewal date or next billing date
- Today's date in Malaysia time (important for the 14-day consumer protection window)
- The date your last box shipped or was delivered
- Your latest invoice or payment confirmation
These records protect you if Daily High Club claims they never received your cancellation or if you need to file a dispute with your bank or the KPDNKK later.
The account cancellation method
Log into your Daily High Club account on their website and navigate to your subscription settings. This is the primary cancellation route the company lists on their FAQ page.
- Go to dailyhighclub.com and click "Login" at the top right
- Enter your email address and password
- If you forget your password, use the "Forgot Password" link to reset it
- Navigate to your account dashboard or profile section
- Look for a link labeled "My Account," "Subscriptions," or "Billing"
- Click on it to view your active plans
- Find your paid subscription box plan in the list
- Do not click the free Cabana Club membership; cancel only the paid box
- Look for a button labeled "Cancel," "Pause," or "Manage Subscription"
- Click the cancellation button and confirm your choice
- The system may ask you why you are leaving; you can skip this or provide feedback
- Some screens offer a "pause" option as an alternative; select "cancel" only if you want to stop charges permanently
- Take a screenshot of your cancellation confirmation page
- This confirmation should display a cancellation date, reference number, or status change to "Cancelled"
- Save this image to your phone or computer
- Wait for a confirmation email from Daily High Club
- Check your inbox and spam folder within 2 hours
- If no email arrives, proceed to the email support step below
Pro tip: If your renewal date is tomorrow or today, contact support by email before you cancel online. Explain the timing issue, ask them to pause the current billing cycle, and then proceed with account cancellation. This gives you a safety net if the online system does not process in time.
Email support cancellation method
If you did not receive a confirmation email within 2 hours, or if you want a written record from support before cancelling, contact Daily High Club directly by email.
- Send an email to [email protected]
- Subject line: "Cancel my subscription [your email address]"
- In the body, include:
- Compose your email with these details
- Your full name (as it appears on your account)
- The email address linked to your Daily High Club account
- Your current subscription plan (monthly, 3-month, 6-month, or yearly)
- Your renewal date or next billing date
- A clear statement: "I request to cancel my subscription effective immediately"
- Ask for a written cancellation confirmation and refund eligibility information
- Attach screenshots of your subscription page and latest invoice
- This creates a paper trail if the company disputes your cancellation later
- Send the email and keep a copy for your records
- Take a screenshot of the sent email
- Wait for a response within 24-48 hours
- Daily High Club customer service operates 7 AM to 7 PM MST (US Mountain Standard Time), 7 days a week
- This is 11 PM to 3 AM Malaysia time, so allow up to 2 business days for a reply
- If you do not hear back within 48 hours, send a follow-up email
- Review the cancellation confirmation email
- Check that it confirms your subscription is cancelled
- Verify any refund amount or eligibility statement
- If the email says your cancellation takes effect on a future date (not immediately), reply asking for an earlier effective date if your renewal is sooner
Warning: Support replies during US daytime hours only. If you send an email at 9 PM Malaysia time, it lands in Daily High Club's queue at 9 AM, but the response comes back the next morning your time. Plan ahead if your renewal date is soon.
What happens after you cancel and when your refund arrives
Cancelling your subscription stops future charges, but your final payment has already cleared. Understanding the post-cancellation timeline helps you track your refund and spot if something goes wrong.
Immediate effects of cancellation
Once Daily High Club processes your cancellation, your account status changes to "Cancelled" or "Inactive." You stop receiving boxes after your current commitment ends or, if you have a monthly plan, after the current month. Any boxes already shipped before your cancellation will still arrive because they were already in transit.
Your free Cabana Club membership remains active unless you cancel it separately. You can use it for discounts on partner purchases if you wish, but it does not interfere with your ability to cancel the paid subscription box.
Refund processing timeline
If you are eligible for a refund (unopened boxes, 14-day window, or prepaid plan with remaining balance), Daily High Club initiates the refund within 5-10 business days. The refund is credited to the original payment method. Stopee recommends monitoring your bank account closely during this window.
| Timeline milestone | What happens | Your action |
|---|---|---|
| Day 0 (cancellation) | You cancel via account or email | Take screenshots; save confirmation |
| Day 1-2 | Daily High Club processes the request | Check email for confirmation |
| Day 3-10 | Refund is initiated to your card | Monitor your bank account |
| Day 10-14 | Refund appears in your account | Verify the amount; contact bank if missing |
| Day 14+ | If no refund arrives, escalate | File a chargeback or contact KPDNKK |
Refunds can take longer to appear if your bank is slow to process the credit or if you cancelled during a weekend or holiday. Be patient until day 14 before escalating.
If you do not receive your refund
Contact your bank's customer service line and ask them to trace the refund. Provide your Daily High Club cancellation confirmation email and the date you cancelled. If the bank says no refund was initiated by Daily High Club, contact Daily High Club support again with a subject line like "Refund status - cancellation not processed."
If Daily High Club ignores your refund request after 14 days, Stopee recommends filing a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). You can lodge a complaint online at the KPDNKK portal or visit a local office. Include your cancellation email, refund eligibility letter, and proof that no refund arrived.
Common cancellation mistakes and how to avoid them
Many Daily High Club customers successfully cancel but then get charged again because they missed a detail or misunderstood how the system works. These are the errors Stopee sees most often.
Confusing the free membership with the paid subscription
Daily High Club offers a free Cabana Club membership as part of your account. Cancelling this membership does not cancel your paid subscription box. You must cancel the box subscription separately. Check your account dashboard and confirm that your paid box plan shows "Cancelled" or "Inactive," not just the free membership.
Cancelling after the 15th of the month
If you cancel after the 15th, your cancellation applies to the next billing cycle, not the current one. If your renewal date is the 20th and you cancel on the 18th, you will still be charged on the 20th. To avoid this, either cancel before the 15th or email support and ask them to pause your subscription until after the 20th before you cancel.
Not keeping proof of cancellation
Daily High Club's system sometimes fails to send confirmation emails, or they arrive in your spam folder. If you cancel via the website but never receive a confirmation email, assume the system did not process it. Log back in and check your subscription status. If it still says "Active," send an email to [email protected] as a backup.
Assuming the cancellation is final without verification
After you cancel, log into your account one week later to verify your status is still "Cancelled." Some users report being reactivated without explanation. If this happens to you, cancel again immediately and email support asking why the system reactivated your account.
Checklist before and after cancellation
Use this checklist to stay organised and protect yourself throughout the cancellation process:
| Task | Before cancellation | After cancellation |
|---|---|---|
| Record renewal date | Yes | No |
| Screenshot subscription page | Yes | No |
| Check account 1 week later | No | Yes |
| Monitor for unexpected charges | No | Yes (14 days) |
| Save all confirmation emails | No | Yes (30 days) |
| Verify refund arrival | No | Yes (by day 14) |
How to decide whether you should cancel Daily High Club
Not every subscriber needs to cancel. Some find real value in the boxes and renew happily. But if any of these statements fit you, cancellation is likely the right choice.
Reasons to cancel
You receive boxes you do not want or use. Subscription boxes often include items that do not appeal to every member. If the themed assortment is not matching your interests, the monthly cost is wasted money.
The international shipping delays are frustrating. Daily High Club ships from the US, so boxes take 1-3 weeks to arrive in Malaysia. If you expected faster delivery, cancelling saves you the frustration and the cost.
You are unsure about customs or import regulations in Malaysia. Some consumers worry about importing smoking accessories into Malaysia, even though the items themselves are legal. If you have doubt, cancelling removes the risk entirely.
The USD-to-ringgit exchange rate makes the box too expensive. Exchange rates shift monthly. If the ringgit weakens, your USD charge suddenly costs more. Cancelling locks you out of this currency risk.
Stopee has helped thousands of consumers make this decision. The key is recognising your true spending pattern and whether the box genuinely adds value to your life.
Reasons to keep your subscription
You consistently use and enjoy the items in each box. If you open every box and use the contents, you are getting value. Do the math: if a monthly box costs RM 142 and you would spend more buying similar items retail, keeping the subscription makes financial sense.
You value the themed curation and discovery element. Some members enjoy the surprise and the themed presentation. If that joy is worth RM 142 to you monthly, stay subscribed.
You plan to pause rather than cancel permanently. Daily High Club allows you to pause your subscription for 1-3 months without cancelling. If you want to step back temporarily but might return later, pausing is a middle option.
Contact information and escalation path
If Daily High Club refuses to cancel your subscription or honour a refund request, Stopee recommends following this escalation path:
Daily High Club contact details
Email: [email protected]
Website: dailyhighclub.com
Mailing address (for formal complaints): Daily High Club, Las Vegas, Nevada, United States. Note: This is a fan mail address and is not specific to cancellations or refunds, so email is faster.
Malaysian consumer protection escalation
If Daily High Club does not respond to your cancellation or refund request within 14 days, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).
KPDNKK online complaint portal: Visit consumer.kpdnkk.gov.my and file a formal complaint with copies of your emails, cancellation requests, and proof of payment.
KPDNKK hotline: 1-800-886-800 (toll-free from any Malaysian phone)
The KPDNKK has enforcement authority and can compel international merchants to honour Malaysian consumer protection law, including the 14-day cooling-off period and refund obligations.
Final summary: take control of your Daily High Club account today
Cancelling Daily High Club is straightforward if you follow the steps in order: verify your renewal date, take screenshots, cancel via your account or email, and track your refund. The timing rules and timezone delays can complicate things, but armed with this guide and your cancellation records, you are protected under Malaysian consumer law.
Remember that you are protected by the Consumer Protection Act 1999, even when buying from an overseas company. You have the right to cancel within 14 days of receiving your first box if it is unopened, and you can demand a refund for prepaid plans with unused boxes remaining.
Stopee has helped thousands of consumers cancel international subscriptions like Daily High Club and recover their money. Whether you are cancelling because the boxes do not suit you, the shipping is too slow, or you simply want to cut costs, you have every right to do so. Stopee empowers you to take action confidently, document everything, and escalate to KPDNKK if the company resists. Start your cancellation today, and reclaim control of your spending.