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Cancel Daily High Club: Step-by-Step Guide
How to cancel daily high club and protect your consumer rights in new zealand
What is daily high club
Daily High Club is a US-based subscription box service that delivers curated smoking accessories and lifestyle products to your door on a recurring schedule. The company operates through its website and offers automatic membership plans that renew at regular intervals. If you've signed up for one of their boxes and now want to stop receiving shipments, you're not alone - and Stopee is here to walk you through the entire cancellation process.
How the service works
Each month, Daily High Club sends you a themed box of smoking accessories, novelty items, and snacks tailored to their membership theme. Your subscription renews automatically unless you actively cancel. The company ships internationally, including to New Zealand customers, and processes payments in your local currency. Orders and account details are visible through your online portal, making it relatively straightforward to track your subscription status.
Where daily high club operates
Daily High Club is headquartered in the United States but ships to customers across New Zealand. Their policies are published on their website and linked throughout product pages and account settings. Because they operate from the US, New Zealand consumer law still applies to your purchase - a crucial protection covered later in this guide. Stopee has helped thousands of New Zealand consumers understand their rights when cancelling international subscriptions, and this guide follows the same proven approach.
Why you might want to cancel daily high club
Your reasons for cancelling are valid, whether financial, personal preference, or dissatisfaction with the product quality.
Common reasons to stop your subscription
- The monthly cost no longer fits your budget
- You're not using or enjoying the products sent
- You've accumulated too many boxes already
- The quality or variety has declined
- You prefer to purchase items individually rather than as a bundle
- You received damaged or unwanted items
Whatever your reason, cancelling is your right as a consumer. Stopee recommends acting quickly once you've decided, because automatic renewals can catch you off guard if you wait. The sooner you submit your cancellation, the sooner you can redirect that money to something that matters more to you.
How to cancel daily high club in three methods
You have multiple options to stop your subscription, depending on where and how you signed up.
Method one: cancel through your account portal (recommended)
This is the fastest and most direct way to cancel. You'll receive an immediate confirmation and can verify the cancellation status right away.
- Go to the Daily High Club website and log into your account using your email and password
- If you've forgotten your password, use the "Forgot password" link on the login page
- Check your email inbox (and spam folder) for the password reset link
- Navigate to your subscription or billing section, usually labelled "Manage Subscription", "Billing", or "Account Settings"
- Look for the option to cancel, pause, or manage your plan
- Read any confirmation message carefully before clicking the final cancellation button
- Some services offer a pause option instead of full cancellation - choose the one that suits you
- Confirm your cancellation request and take a screenshot of the confirmation page
- Check the confirmation message for your next billing date - if you see one, your cancellation may not have gone through
- If a billing date is listed, go back and repeat the cancellation steps
- Watch your email for a cancellation confirmation message from Daily High Club within 24 hours
Pro tip: Save or screenshot your confirmation email. If a charge appears on your account after cancellation, you'll need this proof to dispute it with your bank or credit card company.
Method two: cancel through your payment platform (if you subscribed via app)
If you signed up through the Apple App Store, Google Play, or another third-party app store, your subscription may be managed separately from Daily High Club's main website.
- Identify which platform you used to subscribe
- Check your payment history or email receipts if you're unsure
- Look for language like "iTunes", "Google Play", or "App Store" in your purchase confirmation
- For Apple subscriptions: Open Settings on your iPhone or iPad, tap your name, select Subscriptions, find Daily High Club, and tap Cancel Subscription
- Confirm the cancellation when prompted
- For Google Play subscriptions: Open the Google Play app, tap your profile icon, select Subscriptions, find Daily High Club, and tap Cancel Subscription
- Follow the on-screen prompts to confirm
- Take a screenshot of your cancellation confirmation from the app store
- This serves as proof if disputes arise later
Warning: Cancelling through an app store does not automatically cancel your account on Daily High Club's website. If you've registered directly with the company, contact their support team as well to ensure both subscriptions are terminated.
Method three: contact daily high club support or send a written request
If the online portal isn't working or you prefer written confirmation, reach out directly to the company.
- Visit the Daily High Club website and locate their contact page or help centre
- Look for links labelled "Contact Us", "Help", "Support", or "Customer Service"
- Send an email to their support address with the subject "Cancellation Request"
- Include your full name, account email, order number, and a clear statement: "I request immediate cancellation of my Daily High Club subscription effective today"
- Ask for a written confirmation of your cancellation
- If email contact is unavailable, send a letter to their US mailing address:
- Daily High Club
6225 N Hollywood Blvd Ste 145
Las Vegas, NV 89115
USA - Use registered or tracked mail so you have proof of delivery
- Keep a copy of your letter for your records
- Daily High Club
- Allow 7-14 business days for a response if sending a physical letter
- Email typically receives a response within 24-48 hours
- Follow up if you don't receive confirmation within this timeframe
Stopee advises keeping all correspondence - emails, screenshots, confirmation codes - in one folder. If a charge appears after your cancellation request, this documentation becomes crucial evidence for disputing the charge with your bank.
What happens immediately after you cancel
Understanding what cancellation does and doesn't do helps you avoid surprises.
Your subscription access and future deliveries
Cancellation stops all future charges and box shipments going forward. However, if your payment has already processed for the current billing cycle, you will still receive the box associated with that payment - even after you cancel. You cannot receive a refund for a box already shipped or in transit unless the items arrive damaged or defective.
Check your account portal for the next billing date before you cancel. If it shows a date within the next few days, expect one final shipment. After that date passes without a new charge, your subscription is fully stopped.
Your account status and data
Cancelling your subscription does not automatically delete your account. Your personal information, order history, and account login typically remain active in Daily High Club's system. You can request account deletion separately if you wish, though this is not required to stop charges.
Monitor your payment method (credit card or bank account) for at least 30 days after cancellation to ensure no unexpected charges appear. If a charge does occur after your confirmed cancellation date, contact your bank immediately - you have consumer protections to dispute unauthorised recurring charges.
Understanding your refund rights in new zealand
New Zealand law gives you specific protections when buying from any company, including overseas sellers like Daily High Club.
The consumer guarantees act protects you
Under New Zealand's Consumer Guarantees Act, goods must be of acceptable quality, fit for purpose, and match their description. These rights apply regardless of Daily High Club's own returns policy. If you receive items that are broken, defective, or significantly different from what was promised, you have a legal right to a refund, repair, or replacement - even if the company's policy says otherwise.
Pro tip: Photograph any damaged items immediately upon delivery. Include the box, packaging, and close-ups of the damage. This photographic evidence strengthens your case if you need to escalate a dispute.
Daily high club's stated satisfaction guarantee
Daily High Club advertises a 100% satisfaction guarantee that requires you to return unused products and provide photos of any broken items within 14 days of delivery. Refunds typically cover the product price only, not shipping or handling fees. Sales or promotional items may not be eligible for partial refunds, and perishable snacks (food items) cannot be returned unless they arrive defective.
To claim a refund under this guarantee, you must act within 14 days. Contact their support team with your order number, delivery date, photos of the items, and your refund request. Keep copies of all communication.
What to do if daily high club refuses to refund you
If the company denies your refund claim and you believe the items are genuinely faulty or misrepresented, you can escalate to New Zealand's Commerce Commission. The Commission enforces consumer protection laws and investigates complaints about breaches of the Consumer Guarantees Act. Stopee recommends lodging a complaint with the Commerce Commission if the company refuses to cooperate - they have the authority to compel refunds and penalise non-compliant businesses.
You can file a complaint online at comcom.govt.nz or contact them at 0800 943 600.
Daily high club pricing and subscription plans
Understanding what you're paying for helps you decide whether the subscription is worth continuing.
Current subscription tiers
Daily High Club offers recurring subscription boxes at various price points. Exact plan names and pricing can change, so check your account portal or their website for current details. Most plans renew monthly, though some promotional boxes may operate on different cycles.
| Plan type | Approximate price (NZD) | Renewal frequency | What's included |
|---|---|---|---|
| Standard monthly box | Varies by region | Monthly | Curated smoking accessories and novelty items |
| Premium or deluxe tier | Higher cost | Monthly | Larger selection, exclusive items, snacks |
| Limited edition or seasonal boxes | Variable | Varies | Special themed collections, may be one-time or recurring |
For accurate current pricing in NZD, log into your account or visit their pricing page. International currency conversion and import duties may apply to New Zealand shipments, so your final cost may differ from the advertised USD price.
Common mistakes to avoid when cancelling
Cancellation feels simple, but small oversights can lead to continued charges and frustration.
Mistakes that trap you in the subscription
- Not confirming cancellation in writing. Some users think they've cancelled after filling out a form, but the request never processed. Always wait for an email confirmation or screenshot the confirmation page.
- Cancelling only through an app store but not the main website. If you signed up on the Daily High Club website, cancelling only through Apple or Google Play leaves your main account active.
- Cancelling too close to your billing date. If you cancel on the 28th and your renewal is the 30th, the charge may process before cancellation takes effect. Cancel at least 3-5 days before your renewal date.
- Forgetting to check for a final charge. Many users assume cancellation is complete without verifying their bank statement. Check your payment method weekly for 30 days after cancellation.
- Not keeping proof of cancellation. If you need to dispute a charge, your confirmation email or screenshot is essential. Lose it, and disputing becomes much harder.
- Assuming account deletion equals cancellation. Deleting your account does not automatically stop a subscription. Cancel the subscription first, then request account deletion if desired.
Stopee has seen countless consumers caught by these traps. Your diligence now prevents stress and wasted money later.
Checklist: confirming your cancellation is complete
Use this checklist after cancelling to verify everything went through correctly.
| Action | Status |
|---|---|
| Received cancellation confirmation email from Daily High Club | Yes / No / Pending |
| Screenshotted cancellation page or confirmation code | Yes / No |
| Checked account portal - no upcoming billing date shown | Yes / No |
| If subscribed via app: Also cancelled through Apple/Google account | Yes / No / Not applicable |
| Set a reminder to check bank/card statement in 7 days | Yes / No |
| Saved all confirmation documents in one folder | Yes / No |
If any row shows "No" or "Pending" after 48 hours, follow up immediately. Contact Daily High Club support or your bank to clarify the status.
Consumer protection resources in new zealand
If you encounter problems during or after cancellation, these organisations can help.
Official channels for complaints and disputes
The Commerce Commission is New Zealand's primary consumer protection authority. If Daily High Club refuses to honour your cancellation, charges you after you've cancelled, or denies a legitimate refund claim, you can lodge a formal complaint. The Commission investigates breaches of the Consumer Guarantees Act, the Fair Trading Act, and other consumer laws. Visit comcom.govt.nz or call 0800 943 600 to file a complaint - it's free and straightforward.
Your bank or credit card company also has a dispute resolution process. If an unauthorised charge appears after cancellation, contact them immediately. Most financial institutions offer chargeback protection for cancelled subscriptions, and they can reverse charges within 120 days of the transaction.
Pro tip: Keep all communication records - emails, screenshots, payment receipts, cancellation confirmations - for at least one year. These become crucial if you need to escalate a dispute to the Commerce Commission or your bank.
Summary: your path to cancelling daily high club
Cancelling Daily High Club is straightforward when you follow the right steps. Log into your account, navigate to your subscription settings, confirm cancellation, and save your confirmation. If you subscribed via an app, cancel there too. Watch your payment method for 30 days, and contact support immediately if any unauthorised charges appear.
Your consumer rights in New Zealand are strong. The Consumer Guarantees Act protects you from faulty or misrepresented goods, and the Commerce Commission enforces these rights if businesses refuse to cooperate. You're not helpless if problems arise - you have legal leverage and official support channels.
Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights. Whether you're leaving Daily High Club after one box or many, your decision is valid and your rights are protected. Take action today, keep your documentation, and reclaim that money for something that truly matters to you.
For more cancellation guides and consumer protection advice, visit stopee.com - your trusted partner in taking control of your subscriptions and protecting your consumer rights.
Contact information for written cancellation requests
If you choose to cancel by post, use this address. Allow 7-14 business days for processing and include your full name, account email, and order number in your letter.
Daily High Club
6225 N Hollywood Blvd Ste 145
Las Vegas, NV 89115
USA
Send your cancellation request via registered or tracked mail so you have proof of delivery. Keep a copy of your letter and the postal receipt as evidence that you submitted your cancellation request. Stopee recommends sending your request at least 10 days before your next billing date to ensure it arrives and processes in time to prevent an unwanted charge.