Manage Kogan First

How to cancel Kogan First in malaysia and avoid surprise charges

What Kogan First is and why you might need to cancel

Kogan First is a paid membership that sits on top of Kogan's retail platform, offering discounts, rewards credit, and exclusive shopping perks rather than physical products themselves. The service runs on a recurring billing model, which means you pay every month or year unless you actively cancel before your renewal date arrives.

For Malaysia shoppers, this matters because the membership often operates silently in the background. You sign up for a 7-day free trial, enjoy a discount or promotion, and then forget it exists-until your bank statement shows a charge you did not expect. At Stopee, we have helped thousands of consumers in Malaysia understand why cancellation is often urgent, and how to do it correctly the first time.

The auto-renewal trap and how it works

Kogan First converts from a free trial into a paid subscription automatically unless you cancel before the trial period ends. According to Kogan's terms, the membership has no minimum commitment and you can cancel at any time, but the key phrase is "unless you cancel before the renewal date." If you miss that deadline, the next billing cycle charges your payment method automatically.

The problem is that many users do not realise they have a trial running at all. You may have ticked a box during checkout without reading it, or signed up for a one-time discount and assumed the membership was temporary. By the time you check your bank statement, the charge has already gone through and your trial has already converted.

Who should cancel Kogan First

Cancel if you signed up only for a single sale or promotion and do not plan to use the membership benefits regularly. Cancel if you prefer to shop without a subscription, or if you realised the monthly cost (around RM71) or annual cost (around RM609) does not match your shopping habits. Cancel if you have found cheaper alternatives, or if you simply want to avoid the next automatic charge.

The sooner you cancel, the sooner you regain control of your spending. At Stopee, we recommend cancelling immediately if you are not actively using the membership, because waiting increases the risk of a surprise renewal charge.

Kogan First pricing and billing breakdown

Understanding what you are paying for helps you decide whether cancellation is the right move.

Keep in mind that Kogan quotes prices in USD, so the ringgit amount on your bank statement may vary slightly due to exchange rate fluctuations and credit card fees. Your actual charge could be RM 72 or RM 73 for the monthly plan, depending on your card issuer and the date of conversion.

The annual plan appears cheaper per month (about RM 51 per month if spread across 12 months), but it commits you to a much larger upfront charge. If you cancel the annual plan after just two months, you lose the benefit of the bulk discount, which is why Stopee always recommends checking your renewal date before assuming a refund is possible.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you several rights when cancelling a subscription or membership service.

The right to cancel during the cooling-off period

If you purchased Kogan First through distance communication (online or by phone), you have a right to cancel within 14 calendar days of purchase without giving a reason, provided you have not used any of the services or benefits during that period. This is your statutory cooling-off right under the Consumer Protection Act 1999.

The 7-day free trial counts as part of this 14-day window, so if you cancel within the first 7 days of signing up, you are safely within your cooling-off period and should receive a full refund. If you cancel after the trial ends but before 14 days have passed, check whether you have already used any rewards credit, discounts, or exclusive pricing-if you have, Kogan may refuse the refund.

The right to transparent billing and cancellation

Under Malaysian consumer protection law, Kogan First must make its cancellation method clear, simple, and as easy as the original sign-up process. The company cannot hide the cancel button behind multiple clicks, require you to phone a support line if online cancellation is available, or make you jump through unreasonable hoops. If you cannot find the cancellation option or if Kogan's process is intentionally complicated, that is a violation of consumer protection principles.

Stopee encourages you to keep screenshots of every step in your cancellation attempt. If Kogan refuses to cancel or charges you again after you have cancelled, you have evidence to escalate the complaint to the Malaysian Consumer Protection Division or to your bank.

How to escalate if Kogan refuses to cancel

If Kogan does not honour your cancellation request or continues to charge you, you can file a complaint with the Malaysian Consumer Protection Division under the Ministry of Domestic Trade and Cost of Living. You can also dispute the charge with your bank, credit card company, or e-wallet provider. Many banks in Malaysia allow you to challenge subscription charges within 60 days, and they will investigate on your behalf.

How to cancel Kogan First on the web

Cancelling through the Kogan website is usually the clearest route if you signed up directly with Kogan rather than through an app store.

Step-by-step web cancellation

1. Go to kogan.com and log in to your account with your email and password.
   • If you forgot your password, click "Forgot password" and reset it using your email.
   • Make sure you are logged into the correct account if you have multiple profiles.
2. Once logged in, look for "My Account" or "Account Settings" in the top menu or footer.
   • On mobile, this may appear as a hamburger menu (three lines) in the top left or right corner.
   • Scroll down if the menu does not appear immediately.
3. Find the "Subscriptions" or "Memberships" section within your account area.
   • Some accounts label this as "Kogan First" or "Your Memberships."
   • If you see multiple subscriptions, make sure you are looking at Kogan First specifically.
4. Click on "Kogan First" or the active membership to view its details.
   • You should see your renewal date, current plan (monthly or annual), and payment method.
   • Take a screenshot of this page for your records.
5. Look for a "Cancel Subscription" or "Cancel Renewal" button on the membership details page.
   • Warning: The button may be in a different location depending on your browser or the version of Kogan's website. It might appear at the bottom of the page or in a separate actions menu.
   • If you do not see a cancel button, try scrolling down, or refresh the page and try again.
6. Click the cancel button and follow the on-screen prompts.
   • Kogan may ask why you are cancelling. You can skip this or provide feedback, but answering is optional.
   • You may also see a "We'll miss you" offer to extend your trial or give you a discount. Ignore this if you are certain you want to cancel.
7. When you reach the final confirmation page, read it carefully and click "Confirm Cancellation" or "Yes, cancel my membership."
   • Do not close the browser or refresh the page until you see a confirmation message.
   • Screenshot the confirmation page, which should show a cancellation reference number or confirmation email.
8. Check your email for a cancellation confirmation from Kogan.
   • This email should arrive within a few minutes. If it does not arrive within an hour, log back into your account and verify the status.
   • Keep this email as proof of cancellation.

Pro tip: If you cannot find the cancel button on the Kogan website, try logging out completely, clearing your browser cache, and logging back in. Sometimes the account page loads with old information, and a fresh login forces the page to reload.

Cancelling Kogan First if you signed up through the app store or google play

If you subscribed through your phone's app store, you must cancel through that same platform rather than the Kogan website, because the payment is tied to your Apple or Google account.

Cancel through apple (iOS)

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Kogan app itself; you must go through Settings.
2. Tap your name at the top of the Settings screen to open your Apple ID profile.
   • If you do not see your name, scroll to the top and look for a sign-in prompt.
3. Tap "Subscriptions" (it may appear as "Media & Purchases" on older iOS versions).
   • You should see a list of all active subscriptions tied to your Apple ID.
4. Find "Kogan First" or the Kogan membership in the list and tap it.
   • If you have multiple subscriptions, make sure you select the correct one.
5. Tap "Cancel Subscription" or "Cancel."
   • Apple will ask you to confirm your choice. You may also see a last-minute offer to keep the subscription at a reduced price.
   • Tap "Cancel Subscription" again to confirm.
6. Once the cancellation is complete, you will see a screen saying "Subscription Cancelled" or showing an end date for your access.
   • Screenshot this confirmation.
   • You will still have access to Kogan First until the end of your current billing cycle.

Cancel through google play (Android)

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner.
2. Tap "Manage your Google Account" or "Payments and subscriptions."
   • If the menu looks different, look for "Subscriptions" in the main Play Store menu.
3. Tap "Subscriptions" at the top of the screen.
   • You should see a list of all active subscriptions.
4. Tap "Kogan First" or the Kogan membership from the list.
   • The page will show your renewal date and current payment method.
5. Tap "Cancel subscription."
   • Google will ask for a reason (optional) and show you a final offer to stay. You can skip both.
6. Tap "Cancel subscription" again to confirm.
   • You will receive a confirmation screen and an email from Google. Screenshot both.
   • Like Apple, you will keep access until the end of your current billing cycle.

Warning: If you cancel the Kogan app itself but do not cancel the subscription through Apple or Google, you will still be charged. The subscription and the app are separate, so you must cancel both if you want to fully disconnect.

What happens after you cancel

Cancellation is sudden and can feel uncertain, especially when you are waiting to confirm that the charges have actually stopped.

Your access during the billing cycle

When you cancel Kogan First, your membership access continues until the end of your current billing cycle. If you cancel on the 15th of the month and your renewal date is the 30th, you can still use Kogan First benefits (discounts, rewards, etc.) until the 30th. On the 30th, your access ends and no new charge appears.

This means you lose no value by cancelling early. You paid for the month or year, and you keep the benefits for the full period you have already paid for.

Monitoring your bank statement

After cancellation, monitor your bank or credit card statement for the next 30 days. Your next renewal date should come and go without a charge. If a charge does appear after your cancellation date, contact Kogan immediately and ask for a refund, citing your cancellation reference number and the date you cancelled.

At Stopee, we recommend setting a phone reminder for the day after your renewal date, just to double-check that no unexpected charge has appeared. This small step protects you against system errors or company mistakes.

Reclaiming your rewards credit

If you have unused Kogan First rewards credit in your account, check whether you can spend it before your membership ends. Any unused credit may expire once your membership is cancelled, so use it on a purchase or offer while your membership is still active.

Refunds and what you can claim

Your eligibility for a refund depends on when you cancel and what you have already used.

The 14-day cooling-off refund

Under the Consumer Protection Act 1999, you can request a full refund within 14 calendar days of purchase, provided you have not used the membership or its benefits. If you cancel within this window, email Kogan and request your refund explicitly, referencing the cooling-off period. Include your order number, cancellation date, and a clear statement that you have not used the service.

Kogan must process this refund within 30 days of your request. If they refuse or delay, escalate to the Malaysian Consumer Protection Division or dispute the charge with your bank.

Refunds after the cooling-off period

Once you are past the 14-day window, Kogan's refund policy becomes stricter. If you have used any benefits-claimed rewards credit, applied a discount code, entered giveaways, or made a purchase at the member price-you may not be eligible for a refund. However, you are still entitled to cancel the membership itself to prevent future charges.

If Kogan has overcharged you, charged you twice, or charged you after you cancelled, you can request a refund for those specific erroneous charges. Keep all evidence: cancellation confirmations, screenshots, cancellation reference numbers, and bank statements.

Common mistakes to avoid when cancelling

Cancellation feels simple until something goes wrong, and by then frustration sets in quickly. Here are the pitfalls Stopee has seen repeat across thousands of cancellations.

Mistake 1: assuming deletion of the app equals cancellation

Deleting the Kogan app from your phone does not cancel your subscription. The app and the membership are completely separate. You can delete the app and still be charged every month because the subscription is tied to your Apple ID, Google Play account, or Kogan login, not to the app itself. Always cancel the subscription through Settings (Apple) or Google Play (Android) first, then delete the app if you want.

Mistake 2: cancelling but forgetting to confirm

When you click "Cancel," Kogan often asks you to confirm on a second screen. If you close the browser, refresh the page, or lose your internet connection before hitting that final confirmation button, the cancellation does not go through. Always wait for the confirmation message or confirmation email before assuming you are done.

Mistake 3: not noting your renewal date before cancelling

If you cancel without recording your renewal date, you cannot verify whether future charges are legitimate or mistakes. Screenshot your membership details (with the renewal date visible) before you click cancel. This proof protects you if Kogan charges you again or if you need to dispute the charge with your bank.

Mistake 4: cancelling through the web but forgetting about the app store subscription

If you signed up through the App Store and later cancelled only through the Kogan website, your app store subscription is still active and will still charge you. You must cancel through both channels. Check your Apple or Google Play subscriptions after cancelling on the website to make sure the subscription is gone.

Mistake 5: not following up on the confirmation email

Some users cancel and assume they are done, but Kogan's confirmation email sometimes goes to spam. If you do not see a confirmation email within 2 hours, log back into your account and manually check the membership status. If the status still shows "Active," your cancellation did not go through and you need to try again.

Contacting Kogan First support

If you get stuck during cancellation or if Kogan refuses to honour your cancellation request, you need direct support.

Pro tip: Before calling Kogan, have your account email, order number, and cancellation reference number ready. This information speeds up the call and prevents you from repeating yourself.

Comparison: keep or cancel Kogan First

This table helps you decide whether cancellation makes sense for your situation.

If you are unsure, cancel now and rejoin later if needed. Stopee always prioritises protecting your wallet over convenience. A few minutes of cancellation effort today saves you months of unwanted charges tomorrow.

How stopee can help you cancel with confidence

Cancelling a subscription should never feel complicated or stressful. At Stopee, we understand the frustration of hidden renewal dates, confusing cancellation paths, and companies that make it harder to leave than to join. Stopee has helped thousands of Malaysian consumers cancel Kogan First and hundreds of other services, and we know every trap, every trick, and every workaround.

Visit Stopee at stopee.com to explore step-by-step cancellation guides for the services you use, compare subscriptions you might not need, and get direct advice on consumer rights and refunds. Whether you are cancelling Kogan First, a fitness membership, a streaming service, or a software subscription, Stopee offers the same expert guidance, the same empathetic tone, and the same commitment to putting your money back in your pocket.

You deserve to cancel easily and to keep what you earn. Stopee makes that simple.