Manage Kogan First

How to cancel kogan first in new zealand and protect your money

What is kogan first and why you might want to cancel

Kogan First is a paid membership program designed to give you free shipping, exclusive deals and early access to sales on the Kogan online store. If you've signed up and now find the benefits don't match your shopping habits, or you simply want to stop the recurring charge, you're in the right place. At Stopee, we help thousands of New Zealand consumers take control of their subscriptions and cancel memberships on their own terms.

How kogan first works

You can choose between a monthly plan at NZ$14.99 every 30 days or an annual plan ranging from NZ$99 to NZ$149 depending on promotions. Most memberships include a free 14-day trial period before your first charge, giving you time to test the service risk-free. Your membership is managed through whichever platform you used to sign up: the Kogan website, the Apple App Store, or Google Play. This matters because you must cancel on the same platform where you subscribed.

Reasons to cancel kogan first

You might choose to cancel if you rarely shop on Kogan, prefer to buy from competitors, or simply want to reduce monthly expenses. The membership renewal happens automatically, so if you're not actively using it, that recurring charge adds up. Stopee's research shows that subscriptions you've forgotten about are one of the biggest budget drains for New Zealand households. Cancelling frees up your cash and stops unwanted renewals immediately.

Kogan first pricing and membership plans

Understanding what you're paying for helps you decide whether the membership is worth keeping. Below are the current plans available to New Zealand customers.

If you're on the annual plan and have only used the membership for a few weeks, your best option may be to contact Kogan directly and ask whether they'll issue a refund under their change-of-mind policy. While membership fees are generally non-refundable, New Zealand law gives you certain rights that we'll cover in detail below.

How to cancel kogan first step by step

Cancelling Kogan First is straightforward once you know which platform to use. The key rule: cancel on the same platform where you subscribed, or your renewal may not stop. Stopee guides you through each method so you can complete the process in under five minutes.

Cancel via the kogan or dick smith website

If you subscribed directly through kogan.com or dicksmith.co.nz, follow these steps to stop your membership renewal.

1. Visit kogan.com or dicksmith.co.nz and log in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email link to reset it.
2. Click your account icon or "My Account" in the top menu.
   • Look for a menu option that says "Subscriptions", "Memberships", or "My Kogan First".
3. Select "Kogan First" from the list of active subscriptions.
   • You should see your current plan, the next billing date, and renewal amount.
4. Click the "Cancel Renewal" button or "Cancel Membership" option.
   • Do not click "Pause" unless you want to temporarily suspend the membership.
5. Confirm the cancellation when prompted.
   • You may see a retention offer (discount or extended trial); accept or decline as you choose.
6. Take a screenshot of the confirmation page and save any confirmation email Kogan sends you.
   • Pro tip: store these in a folder on your phone or laptop labelled "Cancelled Subscriptions". This protects you if Kogan charges you again by mistake.

Cancel via the apple app store (iPhone or iPad)

If you subscribed through the App Store on your Apple device, you must cancel there to stop future charges.

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Do not use the Kogan app itself to cancel; the App Store controls subscriptions bought through it.
2. Tap the profile icon (usually in the top-right corner, showing your photo or initials).
   • On a Mac, click "Account" in the top menu of the App Store window.
3. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
4. Find "Kogan First" in the list and tap it.
   • You'll see your current plan, renewal date, and price.
5. Tap "Cancel Subscription" or "Cancel".
   • Apple will ask you to confirm; select "Confirm" when ready.
6. Save a screenshot showing the cancellation confirmation.
   • Warning: Apple's interface changes occasionally, so if you see "Manage" or "Edit", select that first, then look for the cancel option.

Cancel via google play (Android)

Android users who subscribed through Google Play must cancel in the same app to stop recurring charges.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner of the screen.
2. Select "Subscriptions" from the menu.
   • You'll see all your active subscriptions in one place.
3. Tap "Kogan First" to open the subscription details.
   • You should see the price, next billing date, and an option to manage the subscription.
4. Select "Cancel Subscription".
   • Google Play will show a confirmation screen; confirm your choice.
5. Take a screenshot of the cancellation confirmation message.
   • Pro tip: Google Play sends a confirmation email to your Gmail account within hours. Check your inbox and save that email as proof of cancellation.

What happens to your membership after cancellation

Cancelling Kogan First is immediate, but your benefits continue until the end of your current billing period. Understanding what you keep and what you lose helps you plan your shopping accordingly.

Access and benefits after you cancel

Once you hit "Cancel Renewal", Kogan First membership stops renewing on your next billing date. You retain all benefits (free shipping, exclusive deals, early access to sales) until that date arrives. If you cancel on, say, the 10th of the month and your renewal was scheduled for the 30th, you have 20 days of membership left to use. After the 30th, your membership lapses and you lose access to those perks.

If you were on a free trial when you cancelled, your membership ends immediately and any trial credits or discounts are forfeited. You won't be charged, but you also won't access the member benefits anymore.

Your kogan account and purchase history

Cancelling Kogan First does not delete your Kogan account, your order history, or your saved addresses and payment methods. Your account remains active and you can still shop on Kogan as a regular (non-member) customer. You'll simply pay full shipping fees and miss out on exclusive member deals. If you ever want to rejoin, you can subscribe again at any time.

Refunds: will you get your money back?

Kogan First membership fees are generally non-refundable once charged, but New Zealand consumer law gives you certain rights in specific situations. Stopee encourages you to understand these so you can pursue a refund if the membership didn't deliver what was promised.

General refund policy

Kogan states in its terms that paid membership fees are non-refundable after the trial period or after payment begins. Once you move from the free trial to a paid membership, or complete your first month on a monthly plan, that fee is typically final. This applies even if you cancel immediately after your first charge posts.

Free trial refunds and exceptions

If you cancel during your free 14-day trial, you won't be charged anything. There is no refund needed because Kogan hasn't taken your money yet. This is the safest window to test the membership risk-free.

For paid membership, exceptions may apply if Kogan breached its obligations or the service failed to meet the standard of quality you could reasonably expect. New Zealand's Consumer Guarantees Act 1993 protects you here, and we'll discuss this in the next section.

Change-of-mind returns and special products

Kogan offers a 14-day change-of-mind return window for certain products purchased with Kogan First discounts. This applies to the goods themselves, not the membership fee. If you bought a faulty product using your membership discount and return it within 14 days, Kogan must refund the product cost. The membership fee itself, however, remains non-refundable under their standard policy.

Your consumer rights in new zealand

New Zealand law protects you as a consumer, even when a company's terms say "no refunds". The Consumer Guarantees Act 1993 and Fair Trading Act 1986 grant you statutory rights that cannot be removed by fine print. Stopee wants you to know these so you can push back if Kogan fails to deliver.

Consumer guarantees act protections

Under the Consumer Guarantees Act, services (like Kogan First) must be supplied with due care and skill, be fit for purpose, and be supplied within a reasonable time. If Kogan First fails a major condition of this guarantee-for example, the free shipping promise doesn't work, or the exclusive deals are fake-you're entitled to a refund, replacement, repair, or compensation.

If Kogan refuses to refund a faulty service or breach, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commission can investigate and, in serious cases, take enforcement action.

Fair trading act rights

The Fair Trading Act 1986 prevents misleading or deceptive conduct. If Kogan advertised Kogan First with claims that turned out to be false (for instance, "unlimited free shipping" but then restricted it), you have grounds to claim a breach. Again, your remedy may include a refund of the membership fee plus compensation for loss.

Your escalation path if kogan refuses

If Kogan declines your refund request, follow this path: first, send a written complaint to Kogan's customer service citing the Consumer Guarantees Act; second, if Kogan doesn't respond within 20 working days or refuses, escalate to the Commerce Commission's dispute resolution team; third, you can pursue a small claims case in the District Court if the amount is under NZ$15,000.

Common mistakes when cancelling kogan first

Many people cancel on the wrong platform, miss confirmation emails, or forget to take screenshots. These oversights can lead to unexpected charges weeks later. Stopee has seen this happen too often, and we want you to avoid the trap.

Cancelling on the wrong platform

Warning: This is the biggest mistake. If you signed up via the App Store but try to cancel on the Kogan website, the cancellation won't stick. Kogan's website and the App Store are separate billing systems; cancelling in one does not stop charges from the other. Always cancel where you subscribed.

Forgetting to keep proof

If you don't screenshot the cancellation confirmation or save the confirmation email, you have no proof if Kogan charges you again. Payment disputes are hard to win without evidence. Take 30 seconds to capture a screenshot before closing the browser or app.

Assuming cancellation is instant

Cancelling stops future renewals, but your current membership period continues until the renewal date. If you cancel on the 15th and your renewal was set for the 30th, you still have Kogan First until the 30th. You won't be charged after that, but the benefits don't vanish immediately.

Ignoring free trial deadlines

If you're on a free trial and forget to cancel before day 14, Kogan will charge your payment method on day 15. Set a phone alarm for day 12 or 13 if you're unsure about keeping the membership. It takes 60 seconds to cancel and saves you from an unwanted charge.

Checklist: before and after cancellation

Use this checklist to make sure you've covered all the bases when cancelling Kogan First.

Keep or cancel: comparison of kogan first value

Deciding whether to cancel depends on your shopping habits. This table helps you weigh the cost against the benefit.

Contact details for kogan if you need to escalate

If your cancellation didn't work or Kogan charged you after you cancelled, contact them directly. Stopee recommends emailing for a paper trail, but you can also use their phone or online chat.

Kogan australia pty ltd (serving new zealand customers)

Postal address:

Kogan Australia Pty Ltd
Unit 3a, 72 O'Riordan Road
Alexandria NSW 2015
Australia

For New Zealand billing or subscription issues, include "New Zealand" in your subject line. Send your cancellation proof (screenshot and confirmation email) with your complaint. Kogan typically responds within 5-10 working days. If they don't, escalate to the Commerce Commission or Dispute Resolution Services NZ.

Take control of your subscriptions with stopee

Cancelling Kogan First puts money back in your pocket and stops unwanted recurring charges. The process is simple once you know which platform to use and what proof to save. Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and reclaim control of their spending. Whether you're cancelling because you've found a better deal, changed your shopping habits, or simply want to cut costs, we're here to guide you through every step. Visit Stopee.com today to learn how to cancel other subscriptions, understand your consumer rights, and build a toolkit for taking charge of your finances.