Manage Marley Spoon

How to cancel Marley Spoon in malaysia and stop weekly charges

What Marley Spoon is and why you might want to cancel

Marley Spoon is a meal kit subscription service that delivers pre-portioned ingredients and recipes to your door each week. You select your meals in advance, and the company automatically places and charges your order every week unless you actively skip, pause, or cancel your subscription.

How Marley Spoon billing works

The subscription model is straightforward but requires you to take action to stop it. When you sign up, you choose a meal plan, add meals to your weekly order, and Marley Spoon charges you automatically every week until you cancel. There is no minimum contract period, so you are free to leave at any time, but the system keeps running on autopilot unless you stop it yourself.

Many people assume that deleting the app, ignoring the service, or simply not selecting meals will stop the charges. It will not. Your subscription continues to renew automatically, and Marley Spoon will bill you for a default order if you do not cancel properly through your account settings.

The key to avoiding unwanted charges is understanding that cancellation is a deliberate action you must complete in your account, not something that happens automatically when you stop using the service.

Pricing tiers for Marley Spoon in malaysia

Marley Spoon offers several meal plan options at different price points. The following table shows the approximate weekly costs converted to Malaysian Ringgit (RM) for comparison. Prices are based on USD rates and converted at approximately RM4.72 per USD 1.

If you started with a free trial, note that your first paid charge will hit your account at the end of week one unless you cancel before that date. Marley Spoon typically sends a reminder email 10 days before billing begins, but relying on email reminders alone is risky. Cancel proactively to avoid surprise charges.

Why you should cancel Marley Spoon

Common reasons customers cancel

People cancel Marley Spoon for many valid reasons. Some find the weekly cost adds up faster than expected, especially if multiple plan members are in the household. Others discover that meal kits do not suit their cooking style or that the recipes are repetitive. Delivery delays, limited local availability in Malaysia, or shipping costs that inflate the final price are also frequent pain points.

Some customers cancel because they realise they do not cook all the meals before the next delivery arrives, leading to food waste and wasted money. Others simply prefer the flexibility and cost savings of buying groceries themselves or using a different meal service.

Reasons to keep your subscription

If you enjoy the convenience of pre-portioned ingredients and curated recipes, Marley Spoon can save you time on meal planning and shopping. The service works well for people with busy schedules who want to cook at home without the stress of ingredient sourcing. If you consistently use all your meals and find the quality worth the price, keeping your subscription makes financial sense.

The ability to skip weeks, pause, or swap meals gives you flexibility that many competitors do not offer. If you are happy with the service and actively use it, there is no reason to cancel.

Your consumer rights when cancelling a subscription

Malaysia's consumer protection act 1999 and your cancellation rights

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel goods or services within 14 days of purchase without penalty or reason, provided the purchase was made at a distance (such as online). This applies to subscription services like Marley Spoon.

If Marley Spoon charged you and you cancel within 14 days of your first charge, you may be entitled to a refund of your payment. If the company refuses, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs.

After the 14-day window, you can still cancel at any time, but you forfeit any refund for the current week unless there are other grounds (such as service failure or billing error). Stopee recommends documenting your cancellation date and keeping confirmation emails as evidence if you later need to dispute a charge.

What Marley spoon's terms say about cancellation

Marley Spoon's terms state that there is no minimum contract period and you can cancel anytime. However, cancellations must be completed before your weekly cut-off date to stop the next charge. If you cancel after the cut-off, you will still be charged for the order already placed.

The exact cut-off time varies by delivery zone in Malaysia. Contact Marley Spoon support at [email protected] to confirm your local cut-off time before you cancel.

How to cancel Marley Spoon step by step

Before you cancel: checks to complete

Take five minutes to gather information before you cancel, so you have a record and can dispute any charges that appear after your cancellation.

• Log in to your Marley Spoon account and note your next billing date or order cut-off time.
• Take a screenshot of your current plan, billing history, and any upcoming meal selections.
• Confirm which platform you used to subscribe: the Marley Spoon website directly, Apple App Store, or Google Play.
• Check whether you are within the 14-day refund window for any recent charge.
• Save your account email address and any order confirmation numbers for reference.

Pro tip: If you subscribed through the mobile app and linked payment via App Store or Google Play, you must cancel through that app store's subscription settings, not through the Marley Spoon app itself.

Cancellation method 1: cancel via the Marley Spoon website

This is the most direct path if you subscribed directly with Marley Spoon on their website.

1. Visit marleyspoon.com and log in with your email and password.
2. Navigate to your account menu (usually found in the top right corner or under a profile icon).
3. Select Settings or Account Settings.
4. Look for Manage Subscription or Subscription Management.
5. Click Stop Subscription or Cancel Subscription.
6. You may be asked to provide a reason for cancellation (optional). Select or write one if prompted.
7. Review the cancellation summary, which should confirm your subscription will end and no further charges will occur.
8. Click Confirm or Continue to finalise the cancellation.
9. Wait for a confirmation email from Marley Spoon. This email is your proof of cancellation. Save it.

Warning: Do not close the browser tab or leave the page during this process. If the page times out or you navigate away before confirmation appears, the cancellation may not go through, and you will still be charged.

Cancellation method 2: cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, cancel your subscription there.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Find Marley Spoon in your active subscriptions list.
5. Tap Marley Spoon.
6. Tap Cancel Subscription or Edit Subscription then Cancel.
7. Follow the prompts to confirm the cancellation.
8. You will see a confirmation message. Take a screenshot for your records.

Pro tip: Apple will often show a "we will miss you" offer or discounted renewal rate before you confirm the cancellation. Ignore these unless you genuinely want to keep the subscription at a lower price.

Cancellation method 3: cancel via google play (Android)

If you subscribed through Google Play on your Android device, follow these steps.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Manage your Google Account.
4. Navigate to the Subscriptions tab at the top.
5. Find Marley Spoon in your active subscriptions.
6. Tap Marley Spoon.
7. Tap Cancel Subscription.
8. Choose a reason for cancellation if prompted (optional).
9. Tap Cancel Subscription again to confirm.
10. Google Play will show a confirmation message. Save a screenshot.

Warning: If you cancel through Google Play but forget that you also have a separate account on the Marley Spoon website linked to a credit card, that website subscription will continue and you will still be charged. Always check both channels.

Cancellation method 4: cancel by contacting Marley Spoon support

If you cannot access your account online or prefer to cancel by email, you can contact Marley Spoon support directly.

1. Send an email to [email protected] with the subject line Cancellation Request.
2. Include your account email address, full name, and order number (if available).
3. Clearly state: "I request to cancel my Marley Spoon subscription effective immediately" and state today's date.
4. Ask for a written confirmation of cancellation in the reply email.
5. Wait for a response from support (typically within 24-48 hours on weekdays).
6. Save the confirmation email to your records.

You can also call Marley Spoon support at their international line (866-228-4513) if you need immediate assistance, though this number is primarily for US-based customers. Support hours are weekdays 9am to 6pm. Be aware that you may reach an automated system or experience wait times.

What happens after you cancel

Timeline and what to expect

After you cancel your Marley Spoon subscription, several things happen in sequence. Understanding this timeline helps you avoid confusion and catch billing errors.

Immediately after cancellation, you receive a confirmation email stating that your subscription has ended. Your account will no longer place automatic weekly orders. If you cancel before the weekly cut-off time, no new charge will be added to your account.

If you cancelled after the cut-off time, Marley Spoon may still charge you for an order already locked in. This charge is separate from your subscription and should be the final charge you see. If you continue to see charges after your cancellation, contact support immediately.

Checking your account after cancellation

Log back into your Marley Spoon account 24 hours after cancellation and verify that your subscription status shows as Cancelled or Inactive. Your billing history should reflect no pending future charges. If the subscription still shows as active, repeat the cancellation steps or contact support.

Check your credit card or payment method's transaction history for the next 30 days. If a charge appears after your cancellation confirmation date, dispute it immediately with your bank or contact Marley Spoon support with your cancellation email as proof.

Refunds and chargebacks

When you can get a refund

You are entitled to a refund if you cancel within 14 days of your first charge under Malaysia's Consumer Protection Act 1999. Contact Marley Spoon and request a refund, referencing the 14-day distance-purchase cancellation right.

If Marley Spoon refuses the refund, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Outside the 14-day window, you generally do not have a right to a refund simply for cancelling, unless the service failed to deliver (e.g., food arrived spoiled, delivery never arrived, or billing errors occurred). If that happened, document the issue and contact support with photos or evidence.

Disputing charges with your bank

If Marley Spoon continues to charge you after cancellation, contact your bank or credit card provider immediately and dispute the charge as unauthorised. Provide your cancellation confirmation email and any supporting documentation. Most banks will reverse unauthorised charges within 30-60 days if you have proof of cancellation.

Stopee recommends keeping all cancellation emails and screenshots for at least 90 days in case you need them for a chargeback dispute.

Common cancellation mistakes and how to avoid them

Mistakes that leave you still paying

Cancellation fails are frustrating, and they usually happen for simple reasons. Here are the traps that catch most people.

Mistake 1: cancelling through the wrong channel. You subscribed on the website but tried to cancel through the app, or vice versa. Always cancel through the same channel where you signed up. If you are unsure, try all channels or contact support to confirm where your subscription is active.

Mistake 2: cancelling after the weekly cut-off. Each week, Marley Spoon locks in orders at a specific time. If you cancel after that cut-off, you will still be charged for that week's order. Check your account to see the exact cut-off time for your delivery zone and cancel well before it.

Mistake 3: navigating away from the cancellation page before confirmation. If your browser times out or you close the page before the final confirmation screen, your cancellation will not process. Always wait for the confirmation email before assuming you are cancelled.

Mistake 4: relying on email reminders or app notifications. Marley Spoon may send you reminder emails, but these are not the same as confirming your cancellation. Take action yourself rather than waiting for a notification.

Mistake 5: assuming skipping a week is the same as cancelling. Pausing or skipping an order temporarily is not the same as cancelling your subscription. You must go through the full cancellation flow to end your subscription permanently.

Stopee's checklist for successful cancellation

Use this checklist to ensure your Marley Spoon cancellation goes smoothly and sticks.

After you cancel: next steps and what to do

Managing your finances after cancelling

After cancelling, you may suddenly have a gap in your meal planning or feel the impact on your weekly spending. Use the money you save to explore other grocery options or alternative meal delivery services that better suit your budget and lifestyle.

If you cancelled because of delivery delays or poor quality, Stopee encourages you to leave a review on trustworthy platforms so other consumers in Malaysia know what to expect. Your feedback helps others make informed choices.

If you cancelled for cost reasons but liked the service otherwise, consider revisiting Marley Spoon in a few months. The company occasionally offers discounted trial rates to returning customers, and your next sign-up may come with a welcome offer.

Alternatives to consider

Stopee recognises that meal kit services are not for everyone. Some consumers prefer traditional groceries from supermarkets, ready-to-eat meal delivery, or cooking apps with flexible shopping lists. Assess your actual cooking habits and budget before signing up for another service.

Summary and your next steps

Cancelling Marley Spoon is straightforward when you follow the correct steps and cancel through the right channel. The key is acting before the weekly cut-off time and confirming your cancellation in writing via email.

Most importantly, you have consumer rights in Malaysia. If Marley Spoon continues to charge you after cancellation or refuses to honour a 14-day refund request, you can escalate to the Federation of Malaysian Consumers Associations or file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Stopee has helped thousands of consumers cancel subscriptions, dispute unwanted charges, and reclaim their money. Whether you are cancelling Marley Spoon because of cost, inconvenience, or poor service, Stopee is here to guide you through every step. Visit Stopee.com for more detailed cancellation guides and consumer advocacy resources tailored to Malaysia.

Marley Spoon contact information

Email: [email protected]
Phone: 866-228-4513 (International line, weekdays 9am to 6pm)
Website: marleyspoon.com
Mailing address: Check your account settings or confirmation email for the current regional office address serving Malaysia.

For consumer complaints in Malaysia, contact:
Federation of Malaysian Consumers Associations (FMCA)
Ministry of Domestic Trade and Consumer Affairs

Stopee is your trusted partner for cancellation guidance and consumer empowerment. We believe you deserve clarity, speed, and control over your subscriptions.