Manage Naked Wines

How to cancel Naked Wines in malaysia and protect your wallet

What is Naked Wines and why malaysians are signing up

Naked Wines is an online wine retailer that operates on a membership model called Angel, which charges you a recurring monthly fee in exchange for wine discounts and account credit. If you have joined recently or are thinking about cancelling, understanding how the service actually works will help you make the right decision and avoid unexpected charges.

How the angel membership works

When you join Naked Wines, you pay approximately RM189 (USD $40) per month into an account credit system. That credit accumulates in your account and you use it to buy wine at member-exclusive prices, which typically offer 25% to 50% discounts compared to retail pricing. The membership renews automatically every month until you actively cancel it. There is no minimum purchase requirement, so you can cancel at any time without penalty.

The critical thing to understand is that this is not a one-time purchase. You are enrolling in a recurring subscription that will charge your card every single month until you take action to stop it. The company itself confirms on nakedwines.com that you can cancel "on our website or by contacting our Customer Happiness Team", but many members do not realise this until their second or third charge arrives.

Pricing and what your money goes towards in malaysia

Naked Wines publishes all pricing in US dollars, so when the monthly subscription costs USD $40, your actual charge in Malaysian ringgit will be approximately RM189 based on current exchange rates. This means your bank statement may show a slightly different amount each month depending on currency conversion fees and daily exchange rates. Always screenshot your billing page to confirm the exact ringgit amount charged.

The company also offers entry-level offers like the Naked Taster Pack at approximately RM118 (USD $24.99), but this is a one-time product purchase, not a recurring plan. The recurring subscription you need to watch for is the Angel Membership at RM189 monthly. If you purchased through the Apple App Store or Google Play Store on your mobile device, your subscription may be managed through those platforms instead of the Naked Wines website, which is crucial for cancellation.

Why you might want to cancel your Naked Wines membership

Your reasons for cancelling are your own, and they are all valid. Stopee recognises that some members find the monthly commitment does not align with their drinking habits, others discover the discount is not as steep as they expected, and still others simply want to explore different wine retailers or pause their spending.

Common reasons members cancel

The most frequent reason is that the monthly RM189 charge feels unnecessary if you are not regularly purchasing wine. Even though the credit sits in your account, many members feel pressured to buy something every month to "get value", which defeats the purpose of having flexibility. Currency fluctuations and exchange rate charges also make the monthly cost unpredictable for Malaysian card holders.

Other members cancel because they prefer to buy wine locally from Malaysian retailers, or they want to cherry-pick specific bottles rather than commit to a subscription model. Some discover that the member pricing, while discounted, is still comparable to sales and promotions at other online wine shops. None of these reasons require justification; Stopee supports your right to cancel whenever it makes sense for your budget and lifestyle.

When you should keep your membership

If you regularly purchase wine (more than once per month) and consistently use your account credit, the Angel Membership may still deliver value. The 25% to 50% discounts can add up if you are a serious wine buyer. You should also keep it if you have unused credit in your account that you intend to spend before the next billing cycle.

Your consumer rights in malaysia and what Naked Wines must do

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service, and Naked Wines must honour your cancellation request within a reasonable timeframe.

What the law says about subscription cancellation

Under the Consumer Protection Act 1999, you have the right to cancel any recurring service contract, and the company must not charge you again after you have submitted a valid cancellation request. If Naked Wines continues to charge you after you have cancelled, this constitutes an unfair contract term, and you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

The law also requires that cancellation be as easy as signup. If Naked Wines makes it deliberately hard to cancel (for example, by hiding the cancellation button or requiring a phone call to a US number during Malaysian sleeping hours), this is considered an unfair practice under the Act. Stopee advises you to document every step you take: screenshots, emails, chat logs, and the exact date and time you submitted your cancellation.

How to escalate if Naked Wines refuses to cancel

If you submit a cancellation request and Naked Wines does not acknowledge it or continues to charge you after 14 days, you can file a formal complaint with the MDTCA. You will need to provide proof that you requested cancellation: screenshots, email confirmations, or chat transcripts. The Ministry has power to investigate and compel the company to process refunds if they find a breach.

You can also dispute the charge directly with your bank or credit card issuer. If you report an unauthorised charge within 60 days of it appearing on your statement, most Malaysian banks will investigate and potentially reverse it. This is your safety net if Naked Wines fails to process your cancellation properly.

How to cancel Naked Wines: step-by-step for every platform

Cancellation method depends on where you originally signed up, so identify your signup channel first, then follow the correct steps below. Stopee has guided thousands of Malaysian subscribers through this process, and the key is to use the same platform you used to subscribe.

Before you cancel: essential checks

Take 10 minutes right now to gather information that will protect you. Log into your Naked Wines account and screenshot everything related to your subscription before you cancel, because the page may disappear or change after cancellation.

• Your next billing date (so you know when the last charge should occur)
• Your current subscription plan name (Angel Membership, etc.)
• Any unused account credit balance (in case you want to spend it first)
• Your most recent billing amount in ringgit
• Your payment method (credit card, bank transfer, etc.)
• The signup channel: Naked Wines website, Apple App Store, or Google Play Store

Pro tip: If you have unused credit in your account, decide now whether you want to spend it before cancelling or request a refund afterwards. Naked Wines' terms state they may refund the credit to your account or offer an alternative refund method if you ask at the time of cancellation.

Cancel via the Naked Wines website (desktop or mobile browser)

This is the official and most reliable cancellation route. Naked Wines explicitly directs members to cancel through their account dashboard on nakedwines.com.

1. Open your web browser and go to nakedwines.com
2. Click "Sign in" or "Account" at the top of the page
3. Enter your email address and password
4. Once logged in, locate and click "My Subscriptions" or "Subscriptions" in the account menu
5. Find the Angel Membership subscription in the list
6. Click "Cancel subscription" or "Manage subscription" next to it
7. Read the cancellation confirmation page carefully and confirm your cancellation
8. Screenshot the confirmation message that appears
9. Check your email immediately for a cancellation confirmation email from Naked Wines
10. If no email arrives within 2 hours, repeat the process or use live chat to confirm

Warning: Some members report that the cancellation button is not immediately visible. If you do not see it under "My Subscriptions", scroll down or look for a "Manage" button next to your subscription. If it still does not appear, try logging out and logging back in, or try a different browser.

Cancel through the apple app store (if you subscribed on iPhone or iPad)

If you signed up for Naked Wines through the Apple App Store, you must cancel through your Apple account settings, not through the Naked Wines website. Cancelling on the website will not stop charges from the App Store.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Naked Wines" in the list
5. Tap "Cancel Subscription" or "Cancel Free Trial"
6. Select your reason for cancelling (optional)
7. Tap "Confirm" or "Yes, cancel" to complete the cancellation
8. Take a screenshot showing the subscription is no longer listed
9. Apple will send a cancellation confirmation email to your Apple ID email address

Pro tip: If you are using a family sharing account, make sure you are in the correct Apple ID. If the Naked Wines subscription belongs to a family member, ask them to cancel from their own device.

Cancel through google play store (if you subscribed on android)

Android users who signed up through Google Play must cancel through the Play Store app or website. Cancelling through the Naked Wines website will not affect a Google Play subscription.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Naked Wines"
6. Tap "Cancel subscription"
7. Select a reason if prompted (optional)
8. Confirm the cancellation
9. Take a screenshot of the cancellation confirmation
10. Google will send a confirmation email to your Google account

Alternatively, you can cancel through the Google Play website at play.google.com by signing in and navigating to "Manage subscriptions" in the left menu.

Cancel by contacting customer support directly

If the self-service methods above do not work, or if you want written confirmation, contact Naked Wines' Customer Happiness Team directly. Be aware that support operates Monday to Friday, 6am to 5pm PST, which means during Malaysian daytime hours (12am to 12pm PST is 4pm to 4am Malaysia time - a significant time gap).

• Email: [email protected]
• Phone: 1-800-673-4718 (US toll-free; you may incur international call charges from Malaysia)
• Live chat: Available on nakedwines.com help page during support hours

When you contact support, use this email template to ensure a clear record:

"I would like to cancel my Naked Wines Angel Membership effective immediately. My account email is [your email]. Please confirm cancellation in writing and confirm that no further charges will be made. Thank you."

Save the response email for your records. Stopee recommends sending this via email rather than phone, because email creates a timestamped record that you can use as proof if the company continues to charge you.

What happens after you cancel and what you should expect

Cancellation is not always instant, and knowing what to expect in the days and weeks after you submit your request will help you stay calm and catch any problems early.

Timeline after cancellation

Within 24 to 48 hours of cancelling, you should receive a confirmation email from Naked Wines (or from Apple/Google if you cancelled through those platforms). This email will state your cancellation date and confirm that no further charges will occur. If you do not receive this email within 48 hours, resend your cancellation request or contact support.

Your next scheduled billing date will not occur. If your last charge was on the 15th of this month and you cancelled on the 20th, you will not be charged again on the 15th of next month. Any credit remaining in your account as of the cancellation date will stay there for a limited period (typically 30 to 90 days, depending on Naked Wines' terms), and you can use it to place one final order if you wish.

Monitor your bank statement for 60 days after cancellation. If a charge appears after your cancellation date, take a screenshot immediately and contact your bank. This is extremely rare, but Stopee has seen it happen when cancellation requests do not process correctly, and your bank can reverse the charge on your behalf.

Refunds for unused credit

If you have a balance remaining in your Naked Wines account after cancellation, you have two options: spend it on a final wine order within the next month, or request a refund to your original payment method.

To request a refund, email [email protected] and state: "I have cancelled my subscription as of [cancellation date]. I have RM[amount] unused credit in my account and would like this refunded to my original payment method [credit card or bank]. Please confirm the refund within 7 days."

Malaysian consumer law requires companies to process refunds within 14 days of a cancellation request. If Naked Wines does not refund your unused credit within this time, escalate to your bank or file a complaint with the MDTCA.

Common mistakes when cancelling Naked Wines

Many Malaysian members feel frustrated when they think they have cancelled but the charges keep coming. The good news is that every one of these mistakes is easy to avoid if you know what to watch for.

Mistake 1: cancelling on the website when you subscribed through an app

This is the most common error. You signed up on your iPhone through the Apple App Store, so you think cancelling on nakedwines.com will work. It will not. The two systems are separate, and you must cancel where you subscribed. Check your oldest email from Naked Wines or your payment history to see which platform charged you originally, then cancel on that same platform.

Mistake 2: assuming your cancellation is complete without confirmation

Some members think cancellation happens instantly, but companies have up to 14 days to process it. Do not assume it is done until you receive a written confirmation email. If you do not get one within 48 hours, send a follow-up request.

Mistake 3: forgetting to screenshot before you cancel

Once you cancel, your subscription page may disappear or change. If a dispute arises later, you will wish you had a screenshot showing your subscription status, next billing date, and credit balance. Take screenshots before you press cancel.

Mistake 4: not tracking charges for 60 days after cancellation

Even though cancellation should be final, technical errors or system glitches can cause a charge to appear weeks later. Mark your calendar to review your bank statement 60 days after you cancel. If an unexpected charge appears, dispute it immediately with your bank.

Your checklist before and after cancelling Naked Wines

Use this checklist to ensure you do not miss any critical steps. Tick each box as you complete it.

Comparing Naked Wines to other wine subscription services in malaysia

If you are cancelling because you want to explore alternatives, here is a quick comparison of other wine retailers and subscription models available to Malaysian customers.

If you prefer flexibility and no recurring charges, Malaysian e-commerce platforms and local wine shops offer one-time purchases without subscription commitments. Stopee encourages you to compare what you actually spend on wine over a year to see whether a recurring model makes financial sense for you.

What to do if Naked Wines refuses to cancel or keeps charging you

You have taken every step correctly, submitted your cancellation, received confirmation, and yet a charge still appears on your statement. This should not happen, but if it does, you have legal recourse and Stopee will walk you through it.

Step 1: contact your bank immediately

Call your Malaysian bank or credit card issuer and report the unauthorised charge. Provide your cancellation confirmation email as proof that you requested the service to stop. Malaysian banking regulations require banks to investigate disputes within 30 days and reverse charges if you can prove the company overstepped.

Step 2: file a complaint with Naked Wines again in writing

Send a formal email to [email protected] with the subject line "URGENT: Unauthorised charge after cancellation request". Include your cancellation confirmation email, the date of the disputed charge, and your bank statement showing the charge. Give them 7 days to respond.

Step 3: escalate to malaysia's ministry of domestic trade and consumer affairs

If Naked Wines does not respond or refuses to refund within 7 days, file a formal complaint with the MDTCA. You can do this online at mdtcc.gov.my or visit their office at 62, Jalan Tun Ismail, 50480 Kuala Lumpur. Provide copies of all emails, screenshots, bank statements, and your cancellation confirmation.

The MDTCA has the power to compel foreign companies operating in Malaysia to process refunds and can impose fines for unfair practices. They also mediate disputes at no cost to you. Stopee has seen the MDTCA successfully recover funds for Malaysian consumers in similar cases.

Final thoughts: taking control of your subscriptions

Cancelling Naked Wines is straightforward once you know where to look and which platform to use. The most important steps are identifying your subscription channel, taking screenshots before you cancel, and monitoring your bank statement for 60 days afterwards. You have the right to cancel any time under Malaysian consumer law, and no company can charge you after you have submitted a valid cancellation request.

Stopee has helped thousands of Malaysian consumers cancel recurring subscriptions, protect their bank accounts, and recover unauthorised charges. Whether you are cancelling because the service no longer fits your lifestyle or because you simply want to explore other options, the process is your right, and you have multiple ways to enforce it if the company does not cooperate.

Take control of your subscriptions today. Use the steps above, keep your evidence, and do not hesitate to escalate if Naked Wines refuses to honour your cancellation. Stopee is here to empower you to cancel on your terms and reclaim your money.

Contact details for complaints and escalation

Ministry of Domestic Trade and Consumer Affairs (MDTCA):
Address: Level 1-3, Block A, Kompleks Tun Ismail, 62, Jalan Tun Ismail, 50480 Kuala Lumpur
Phone: +603-4000 8999
Website: mdtcc.gov.my
Email: [email protected]

Naked Wines Customer Support:
Email: [email protected]
Phone: 1-800-673-4718 (Monday-Friday, 6am-5pm PST)
Website: nakedwines.com