Manage Verb Energy

How to cancel Verb Energy subscription and stop recurring charges in malaysia

What is Verb Energy and how the subscription works

Verb Energy sells premium caffeinated snack products, primarily energy bars, through one-time purchases and auto-renewing subscriptions on its website. You select a product bundle, save your payment method, and the subscription renews automatically at your chosen interval until you actively cancel it.

The business model is straightforward but the cancellation process can feel unclear if you do not know where to look. Many Malaysian customers report frustration with unexpected recurring charges and slow responses from support, which is why Stopee has created this cancellation guide to help you navigate the process with confidence.

How Verb Energy subscriptions work in malaysia

When you subscribe, Verb Energy charges your payment method on a recurring schedule (typically monthly) until you cancel. According to their terms of service, there is no minimum commitment period and no early termination fee, which means you have the right to cancel at any time without penalty.

All prices are displayed in US dollars on the Verb Energy website. When your bank processes the charge, the amount converts to Malaysian Ringgit (MYR) at your bank's current exchange rate. This means your actual MYR charge may vary slightly from the USD price listed, depending on your financial institution and any foreign transaction fees they apply.

Pricing and product bundles available

Verb Energy offers subscription bundles at a discount compared to one-time purchases. A typical example is the Peanut Butter Lovers Bundle, which costs approximately USD 98.00 (around RM 463) per month on subscription versus USD 70.00 (around RM 330) as a single purchase. The bundle includes 16 Peanut Butter Crunch Energy Bars, 16 Chocolate PB Cup Energy Bars, and 12 Chocolate Chip Peanut Butter Protein Bars.

Keep in mind that exchange rates fluctuate daily, so your final MYR charge will depend on the rate applied by your bank at the time of transaction. Always verify the exact amount deducted from your account in your bank statement.

Your consumer rights and malaysian consumer protection

What malaysia's consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999 (CPA 1999), you have clear rights when subscribing to recurring services. The law requires that all material terms, including renewal terms, cancellation procedures, and charges, must be clearly disclosed to you before you complete the purchase. Hidden or unclear cancellation methods breach this requirement.

If Verb Energy makes it deliberately difficult for you to cancel, or if they continue charging you after you have cancelled, this constitutes an unfair contract term under the CPA 1999. You can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if the company refuses to honour your cancellation request or process a refund.

Your right to cancel and claim a refund

You have the unconditional right to cancel your subscription at any time. If Verb Energy has already charged you for a renewal cycle after your cancellation request, you are entitled to request a full refund for that unwanted charge within 14 days of discovery, provided you can demonstrate that you cancelled before the renewal date.

Keep screenshots and email confirmations of your cancellation. If the company denies your refund, escalate to the MDTCA, which has enforcement powers to investigate and compel refunds on your behalf.

Why you might want to cancel Verb Energy

Common reasons customers decide to cancel

Many Malaysian subscribers cancel because they no longer use the products regularly, prefer to purchase one-time instead of monthly, or discover that recurring charges have accumulated without their full attention. Others find that the subscription cost exceeds their budget once currency conversion is factored in.

Some customers also cancel because they experience slow or unresponsive customer support, particularly given the time zone difference between Malaysia (MYT, UTC+8) and Verb Energy's US-based support team (EST, UTC-5). A 13-hour time difference means your inquiry may take 24 to 48 hours to receive a response.

When to cancel before your next billing date

You should cancel as soon as you decide you no longer want the subscription, rather than waiting until your next billing date. Most recurring billing services charge you first and then process cancellations afterward, meaning you could be charged again before your cancellation takes effect. Stopee recommends cancelling immediately to avoid this scenario and then requesting a refund for any unwanted charges if they occur.

Check your confirmation email or account dashboard to identify your next renewal date. If you are unsure, log in to your Verb Energy account and take a screenshot of the billing date before you proceed with cancellation.

How to cancel your Verb Energy subscription step-by-step

Prepare your account before cancelling

Before you cancel, gather important information so you have proof of your cancellation request if disputes arise later. Log in to your Verb Energy account and collect the following details:

• Your subscription ID or order number
• Your next renewal date
• The product bundle name and quantity you receive
• The payment method on file (last four digits of your card)
• The original subscription start date

Pro tip: Take screenshots of each of these details right now, before you click the cancel button. Save them to a folder on your phone or computer with today's date. This is your insurance policy if Verb Energy later claims they never received your cancellation request.

Cancel via the Verb Energy online portal

The quickest way to cancel is through Verb Energy's subscription management portal. Follow these steps carefully:

1. Visit the Verb Energy subscription login portal at verbenergy.com/tools/recurring/login
2. Enter your email address and password to log in
   • If you forgot your password, click "Forgot password" and reset it before proceeding
3. Look for the "Subscriptions" or "My Subscriptions" section on your dashboard
4. Locate the active subscription you want to cancel
   • If you have multiple subscriptions, make sure you select the correct one
5. Click the "Cancel subscription" or "Manage" button next to your subscription
6. Read any pop-up or confirmation page that appears carefully
   • Do not tick any boxes asking you to save money or extend your subscription
   • Look only for the cancellation or "Confirm cancellation" button
7. Click "Confirm cancellation" or the final confirmation button
8. Wait for the page to display a confirmation message saying your subscription has been cancelled
   • Screenshot this confirmation immediately
9. Check your email within five minutes for a cancellation confirmation from Verb Energy
   • If you do not receive an email, go back to your dashboard and verify the subscription status shows "Cancelled"

Warning: Some users report that the Verb Energy website does not always show subscription details on the main account page. If you cannot find your subscription in the standard login area, try accessing the recurring orders portal directly at the link above, which is a separate system.

Cancel by email if the website is not working

If the online portal is not functioning or you cannot locate your subscription, contact Verb Energy by email to cancel manually. This method creates a written record of your cancellation request, which is valuable if disputes arise.

1. Send an email to Verb Energy's customer support address (check your original order confirmation or invoice for the correct support email, typically [email protected])
2. Write a clear subject line: "Subscription cancellation request for [your email address]"
3. Include in the email body:
   • Your full name
   • Your account email address
   • Your subscription ID or order number
   • Your next renewal date (copy from your dashboard screenshot)
   • A simple statement: "I request immediate cancellation of my subscription, effective today. Please confirm this cancellation in writing."
4. Send from the email address associated with your Verb Energy account
5. Keep a copy of the email for your records
6. Wait for a reply confirmation email
   • Verb Energy support operates Monday to Friday, 9:30 AM to 6:30 PM EST
   • Response times are typically 24 to 48 hours, but may be longer due to time zone differences
   • If you do not hear back within 72 hours, send a follow-up email

Pro tip: Use the phrase "I request immediate cancellation effective today" rather than "Please consider cancelling" or "I might want to cancel". Use firm language that leaves no room for misinterpretation.

What happens after you cancel your subscription

Timeline and what to expect after cancellation

It is natural to worry whether your cancellation actually worked, especially with services that are hard to reach. Here is the expected timeline after you cancel:

Immediately after you click "Confirm": You should see a cancellation confirmation message on the website and receive a confirmation email within minutes.

Within 24 hours: Log back into your account and verify that your subscription status has changed from "Active" to "Cancelled". If it still shows "Active", this indicates a technical issue and you should contact support again.

On or near your next renewal date: Verb Energy should NOT charge you. Check your bank account and credit card statement on that date to confirm no charge went through. This is the most important verification step.

If you are charged after cancelling: Contact your bank or card issuer immediately and dispute the charge as "unauthorised" or "subscription cancelled". Simultaneously, contact Verb Energy support with your cancellation confirmation email and demand an immediate refund.

Request a refund if you were charged after cancelling

If Verb Energy charged your payment method after your cancellation took effect, you have two paths to recover that money.

First approach: Contact Verb Energy support directly with your cancellation confirmation. Send an email stating: "I cancelled my subscription on [date]. Your company charged me on [charge date] after my cancellation. I request an immediate full refund of RM [amount] to my original payment method within 5 business days." Include your order number, the charge date, and the amount charged.

Second approach: If Verb Energy ignores your refund request or denies responsibility, file a chargeback with your bank or card company. Explain that you cancelled the subscription and were charged without authorisation. Your bank will investigate and can force Verb Energy to refund you, or credit the amount back to your card.

Third approach (escalation): If neither the company nor your bank resolves the issue within 14 days, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Provide proof of your cancellation, the unwanted charge, and your attempts to contact the company. The MDTCA has enforcement authority and can compel Verb Energy to refund you.

Common cancellation mistakes to avoid

Why cancellations sometimes fail and how to prevent it

You have taken the time to cancel, but sometimes things still go wrong. The most common mistakes are entirely preventable if you know what to watch for.

Mistake 1: Not taking screenshots before you cancel. If you do not capture proof of your subscription details, next renewal date, and cancellation confirmation, Verb Energy can later claim there is no record of your request. Always screenshot before and after.

Mistake 2: Cancelling too close to your renewal date. If your renewal is tomorrow and you cancel today, the company may process the charge before the cancellation system updates. Cancel at least 5 to 7 days before your renewal date to give the system time to process your request.

Mistake 3: Exiting the browser without confirming the final step. Some cancellation pages require you to click a second or third confirmation button. If you close the page early, the cancellation does not complete. Wait until you see "Subscription cancelled" on the final page.

Mistake 4: Not checking your email for confirmation. Verb Energy sends a cancellation confirmation email. If you do not receive it within 10 minutes, your request may not have gone through. Check your spam folder and try cancelling again if needed.

Mistake 5: Assuming cancellation means refund. Cancelling stops future charges, but does not automatically refund the most recent charge. You must request a refund separately if you want the last month's payment back.

Mistake 6: Using a VPN or different browser than usual. If you normally log in on your phone but try to cancel on a desktop with a VPN active, the system may not recognise you and block the request. Use your regular device and normal connection.

Pricing comparison and subscription costs in MYR

Verb Energy bundle pricing as of 2026

Use this table to understand the actual cost of Verb Energy subscriptions when converted to Malaysian Ringgit. Remember that your final charge will depend on your bank's exchange rate and any foreign transaction fees.

Note: All MYR figures are estimated using a USD 1 = RM 4.73 conversion rate. Your actual charge will differ based on your bank's rate at the time of transaction. Check your bank statement to see the exact MYR amount deducted from your account.

Cancellation checklist and final verification

Your step-by-step verification checklist before you can rest easy

Use this checklist to ensure your cancellation is complete and you will not be charged again:

• Screenshot taken: I have captured proof of my active subscription details, next renewal date, and cancellation confirmation message
• Cancellation completed: I have either clicked "Confirm cancellation" on the website or sent a written cancellation email to Verb Energy support
• Confirmation received: I have received a confirmation email from Verb Energy within 24 hours
• Status verified: I have logged back into my account and confirmed my subscription status now shows "Cancelled" rather than "Active"
• Email archived: I have saved all cancellation confirmation emails to a folder on my computer or phone for future reference
• Billing date noted: I have marked my next renewal date in my calendar as a reminder to verify no charge occurs
• Account watched: I will check my bank statement on or after my next renewal date to confirm no charge was processed

If any item on this checklist is not complete, go back and complete it now. Do not assume your cancellation worked until you have verified each step above.

Cancellation address and escalation contact details

How to contact Verb Energy for support and escalation

If Verb Energy does not respond to your cancellation request or refuses to process a refund, use these official contact details:

Email support: [email protected]

Phone support: +1 (415) 915-8372 (US number; calls may incur international charges)

Support hours: Monday to Friday, 9:30 AM to 6:30 PM EST (Eastern Standard Time)

Time zone reference for Malaysia: When it is 9:30 AM EST, it is 9:30 PM (21:30) the same day in Malaysia. When it is 6:30 PM EST, it is 5:30 AM the next day in Malaysia. Plan your calls accordingly.

Important escalation contacts if Verb Energy does not respond:

Ministry of Domestic Trade and Consumer Affairs (MDTCA): Lodge a formal complaint at www.kpdnhep.gov.my or call 1-800-88-5151 (toll-free in Malaysia). Provide screenshots of your cancellation attempt, any correspondence with Verb Energy, and proof of the charge.

Your bank or card issuer: If you need to dispute the charge, contact your bank's dispute resolution department. Provide your card number, transaction date, amount, and explanation that you cancelled the subscription.

Key takeaways: cancelling Verb Energy with confidence

Cancelling Verb Energy is straightforward when you follow the correct steps and keep written proof of your actions. The subscription has no minimum commitment and no early termination fee, which means you have full legal authority to cancel whenever you choose.

Always cancel through the official online portal or via email to the company support address. Take screenshots of your subscription details before you cancel and save your confirmation email afterward. If Verb Energy charges you after your cancellation, dispute the charge through your bank or escalate to the MDTCA, which has legal authority to compel refunds.

Remember that you are protected under Malaysia's Consumer Protection Act 1999. Hidden or difficult cancellation methods violate this law, and the MDTCA will investigate complaints on your behalf at no cost to you.

Stopee has helped thousands of consumers cancel recurring subscriptions, resolve billing disputes, and recover unwanted charges. If you need additional support, Stopee provides free step-by-step guidance, escalation templates, and access to consumer law resources. Visit Stopee at stopee.com to explore more cancellation guides, compare similar services, and file formal complaints with consumer authorities. Stopee empowers you to take control of your subscriptions and your money.