Manage Activtrak

How to cancel ActivTrak and reclaim your annual budget

What ActivTrak is and why you might need to cancel

ActivTrak is a workforce analytics and employee activity monitoring service that tracks productivity, app usage, work schedules, and team patterns across your organisation. The service operates as a SaaS subscription with a free tier for up to 3 users, plus paid plans that unlock extended data retention, custom scheduling, AI insights, and management controls.

Most paying customers use ActivTrak for workforce management and productivity optimisation features that cost significantly more than basic tracking. If your team no longer needs these advanced analytics or your business priorities have shifted, cancelling before your annual renewal can save thousands in ringgit.

How ActivTrak's subscription model works in malaysia

ActivTrak bills all paid plans on an annual contract basis, not month-to-month. This means your renewal date is fixed 12 months from your purchase or last renewal date. The company does not offer pro-rata refunds during an active contract, so timing your cancellation correctly is critical to avoid paying for another full year.

Malaysian customers typically see USD pricing on the ActivTrak website, which converts to approximately RM4.72 per dollar. A mid-tier plan at around USD 12 per user monthly translates to roughly RM57 monthly or RM684 annually per user. For a 10-person team, that is RM6,840 each year.

Why cancelling early matters more than you think

Because ActivTrak operates on annual contracts, if you miss the 30-day cancellation window before renewal, you will be automatically charged for another full 12 months. There is no grace period, no refund, and no option to downgrade mid-contract. That single oversight can cost your business thousands in unnecessary spending.

The frustration is real, and it is common. Stopee understands that SaaS cancellation is deliberately harder than purchase. That is why we have created this guide: to walk you through every step, flag the traps, and ensure you cancel on time without confusion.

ActivTrak pricing and what you are actually paying for

Understanding what you pay for helps you decide whether cancellation is right for your team. ActivTrak offers four subscription tiers, each with different feature access and data retention periods.

If you signed up for the 14-day free trial and decided to upgrade, you locked into an annual commitment at whichever tier you chose. The trial itself is generous but the auto-downgrade after 14 days catches many users off guard. Once your trial ends, you either cancel or commit to a full year on a paid plan.

Should you cancel ActivTrak right now

Cancellation makes sense only if you have genuinely moved past the need for workforce analytics. This section helps you decide whether cancelling is the right call or whether pausing might be better.

Reasons to cancel ActivTrak

• Your team size has shrunk and basic monitoring no longer justifies the cost.
• You moved to a remote-first culture where activity tracking feels invasive or unnecessary.
• You switched to a competitor platform that handles scheduling and insights more effectively.
• Budget cuts or revenue drops mean cutting discretionary software spend.
• Employee morale suffered because staff resent being monitored constantly.
• You signed up for a trial and realised the tool is not fit for your workflows.

Reasons to keep ActivTrak

• You rely on historical data and one year of records matters for compliance or reporting.
• Your management team uses the AI insights and custom scheduling features weekly.
• You are in a hybrid environment where activity visibility is genuinely important for accountability.
• You have a multi-team rollout planned and cancelling mid-deployment breaks your timeline.

If you recognise yourself in the "keep" list, you might not need Stopee's cancellation guide right now. But if you nodded along to the "cancel" section, the next steps show you exactly how to exit before your renewal date hits.

How to cancel ActivTrak step by step

ActivTrak does not offer an in-app cancel button or a self-service portal. You must submit a cancellation request through one of three official channels. We have listed all three methods so you can pick the one that works for your situation.

Method 1: cancellation request form (fastest and most trackable)

This is the official method and leaves you with written evidence of your request. Stopee recommends this route because ActivTrak monitors the form and confirms receipt.

1. Visit the ActivTrak help centre and search for "cancellation request form" or navigate directly to the contact page.
2. Fill in the form with your account email, company name, and renewal date (the exact date your subscription renews, not your last invoice date).
   • Example: If you renewed on 15 March 2023, your next renewal is 15 March 2024.
3. In the message field, write: "I request cancellation of my ActivTrak account effective [date], at least 30 days before my renewal date of [date]. Please confirm receipt of this cancellation request."
4. Submit the form and save a screenshot of the confirmation page immediately.
5. You will receive an email confirmation within 1-2 business days. Save this email in a dedicated folder.
6. Reply to the confirmation email asking them to confirm the cancellation will take effect before your renewal date.

Method 2: email to the renewals team (most direct)

If the form is not working or you prefer email, this method is equally official. Stopee advises using this only if the form fails because email confirmations can be misplaced.

1. Open your email client and compose a new message to [email protected].
2. Write the subject line: "Cancellation request for [your account email]".
3. Include in the body:
   • Your full name and account email address.
   • Your company name.
   • Your current renewal date in DD/MM/YYYY format.
   • A clear statement: "I request cancellation of my ActivTrak subscription, effective [date], which is more than 30 days before my renewal date."
4. Send the email and immediately save a copy to a "ActivTrak Cancellation" folder in your email.
5. Wait for a reply. Renewals usually responds within 2-3 business days, but allow up to 5 days during public holidays.
6. Once you receive confirmation, reply again asking them to state the exact effective cancellation date in writing.

Method 3: support chat (real-time but no written record)

ActivTrak offers live chat through the help centre, available Monday to Friday, 8 a.m. to 6 p.m. CT (which is usually Tuesday to Saturday, 8 p.m. to 6 a.m. MYT for Malaysia). This method is fast but gives you no paper trail.

1. Log into your ActivTrak account and navigate to the help centre.
2. Click "Chat with us" or "Contact support" in the bottom right corner.
3. Explain clearly: "I want to cancel my annual subscription, effective [date], which is more than 30 days before my renewal on [renewal date]."
4. Ask the agent to confirm your cancellation in writing and to email you a confirmation with the effective date.
5. Do not accept verbal confirmation alone. Wait for the email before you close the chat.
6. Screenshot the entire chat conversation and save it along with the confirmation email.

Pro tip: Use method 1 or 2, not method 3, because you need written proof. If a dispute arises later, chat logs are harder to retrieve and may not hold weight.

Critical timing and the 30-day rule

This is where many ActivTrak customers stumble. The company requires you to submit your cancellation request at least 30 days before your renewal date. Miss this window by even one day and you will be charged for another full year.

Finding your exact renewal date

Your renewal date is not your invoice date. It is the anniversary of your subscription start date, regardless of when you paid the last invoice. Follow these steps to find it.

1. Log into your ActivTrak account.
2. Navigate to "Account" or "Settings" and look for "Billing" or "Subscription".
3. Look for a line that says "Contract renewal date", "Renewal date", or "Next billing date".
4. If the interface does not show the renewal date clearly, open your original purchase confirmation email or your most recent annual invoice.
5. The date on that invoice is your renewal anniversary. Add 365 days to get your next renewal date.
6. Write this date down in three places: your phone calendar, your email signature file, and a printed sheet stuck above your desk.

Warning: Do not rely on memory or assume your renewal date is the same as your invoice date. They are often 30-90 days apart. Request cancellation too late and you will owe ActivTrak another full year. Request it too early (more than 60 days in advance) and some companies may ask you to resubmit closer to the date.

Counting back 30 days correctly

If your renewal is 30 September 2024, you must submit your cancellation request by 31 August 2024. That is exactly 30 days before. Submitting on 1 September or later puts you at risk.

Use a calendar app or online date calculator to be certain. Do not count on your own maths. Stopee has seen too many users miscalculate by one day and lose hundreds of ringgit.

What happens after you cancel

Cancellation does not mean immediate loss of access. Your account and data remain available until your renewal date. Understanding the timeline prevents you from panicking or losing important reports.

The cancellation window (from approval to renewal date)

Once ActivTrak confirms your cancellation, your account enters a "grace period" that lasts until your renewal date. During this time, you can still log in, export reports, and download any data you need. Your access does not stop early.

On your renewal date, one of two things happens:

• Your account automatically downgrades to the Free plan (if you had a paid plan). This happens instantly and you are not charged.
• If you were on the Free plan already, your account simply continues unchanged.

The Free plan limits you to 3 users and 30 days of data history. Any data older than 30 days is automatically deleted. If you need historical reports for compliance or analysis, export them before your cancellation becomes effective.

Data export and backup checklist

Stopee recommends exporting everything you might need before your renewal date arrives. This takes 30 minutes and prevents regret later.

1. Log into your ActivTrak account.
2. Navigate to "Reports" or "Analytics" and identify any custom reports your team relies on.
3. Run each report for the full date range available (not just the last month).
4. Export each report as PDF or CSV and save them in a folder named "ActivTrak_Export_[Date]".
5. Screenshot any custom schedules, user groups, or integrations you set up, in case you need to recreate them elsewhere.
6. Check whether you connected ActivTrak to any other tools (Slack, Microsoft Teams, Jira, etc.) and note which integrations to disconnect or replace.
7. Download or screenshot any custom alerts or notifications you created.
8. Store everything on your computer, Google Drive, or OneDrive with a backup copy.

Pro tip: Export your data at least 10 days before your renewal date, not the day before. If something goes wrong with the export, you will have time to retry or contact support while your paid access is still active.

Refunds and what malaysian consumer law says

ActivTrak explicitly states that no refunds are issued for cancelled annual contracts. However, Malaysian consumer law provides some protections if the service failed to deliver what you paid for.

ActivTrak's no-refund policy

The subscription terms clearly state: "All paid ActivTrak plans are billed on an annual contract basis. Account cancellations are not permitted during an active contract and refunds will not be issued." This policy is binding once you accept the terms and click "Subscribe".

This means you cannot cancel mid-contract and recover your money just because you changed your mind. However, if ActivTrak failed to provide the service you paid for or misrepresented features, the situation changes.

Your rights under the consumer protection act 1999 (Malaysia)

Malaysia's Consumer Protection Act 1999 protects you if a company sells a service that does not match the description or does not work as promised. This applies to software services and SaaS subscriptions.

You may have grounds for a refund or credit if:

• ActivTrak went down for weeks and you could not access your account (material breach of service).
• A promised feature was missing entirely or did not work as advertised.
• The company changed the service fundamentally mid-contract, reducing functionality.
• ActivTrak charged you without your consent or after you requested cancellation.

If you believe you have a valid claim, document everything (screenshots, emails, chat logs, dates of outages) and send a formal letter to ActivTrak's support email requesting a refund or credit. Reference the Consumer Protection Act 1999. If ActivTrak refuses, you can escalate to the Malaysian Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) or lodge a complaint with the Domestic Trade and Consumer Affairs Ministry.

Stopee has helped thousands of consumers dispute unfair SaaS charges by invoking local consumer protection laws. Do not assume "no refunds" is absolute if the service genuinely failed to deliver.

Common mistakes people make when cancelling ActivTrak

Cancelling a SaaS subscription should be simple, but ActivTrak's annual contract model and lack of an in-app cancel button create confusion. Here are the mistakes we see most often.

Mistake 1: confusing invoice date with renewal date

Your last invoice date is not your renewal date. If you received an invoice on 1 June, your renewal might be 15 June, 1 July, or 1 September, depending on when your original contract started. Many users wait until after they see a renewal invoice to cancel, by which point it is too late.

Fix: Check your account settings and original purchase email now, not when your invoice arrives. Mark your renewal date in your calendar with a 30-day warning alert.

Mistake 2: submitting cancellation through the wrong channel

Emailing [email protected] (the general support address) sometimes leads to delays because support staff need to forward your request to the renewals team. Always use the cancellation form or email [email protected] directly.

Fix: Use method 1 (the form) or method 2 (renewals email) exclusively. Do not rely on general support or chat.

Mistake 3: not requesting written confirmation

Some users cancel via chat, assume it is done, and never follow up. The chat agent may have forgotten to process the request, or the conversation may not be properly logged. You end up being charged for another year.

Fix: Always ask for written confirmation via email. Do not accept "yes, we will cancel you" in chat. Wait for the confirmation email and reply asking them to state the effective cancellation date in writing.

Mistake 4: cancelling too early

Some companies allow you to cancel 60 days in advance and then ask you to reconfirm closer to the date. If you cancel 90 days early and do not follow up, your request may expire and you will be charged anyway.

Fix: Cancel no more than 45 days before your renewal date. If you must cancel early, set a reminder to follow up with ActivTrak 15 days before the renewal to confirm the cancellation is still active.

Mistake 5: losing the confirmation email

You cancel, get confirmation, feel relieved, and then delete the email. Three months later, your renewal charges and you have no proof you requested cancellation. ActivTrak's support team will say there is no record of your request.

Fix: Create a folder called "SaaS Cancellations" in your email and move every cancellation confirmation there immediately. Keep these emails for 12 months after cancellation is complete.

Your cancellation checklist for ActivTrak

Use this list to ensure you do not miss a single step. Print it out or save it as a PDF.

1. Find your renewal date: Log into your account, note the exact renewal date (DD/MM/YYYY format), and add it to your phone calendar with a 30-day warning alert.
2. Calculate the 30-day cutoff: Using an online date calculator, identify the last date you can submit your cancellation request.
3. Export your data: Download all reports, screenshots of schedules, and integrations details while your paid access is still active.
4. Submit cancellation request: Use the official cancellation form or email [email protected] (not general support) with your account email, company name, and renewal date. Keep a copy.
5. Wait for confirmation: ActivTrak should reply within 2-3 business days. Save this email in your "SaaS Cancellations" folder.
6. Reply to confirm: Send a follow-up email to the renewal team asking them to state your cancellation effective date in writing.
7. Set a renewal date reminder: Mark your calendar for the actual renewal date (even though you have cancelled). Log in that day to confirm your downgrade to Free plan happened.
8. Keep all documentation for 12 months: Do not delete any confirmation emails or screenshots. If a charge appears, you will need this proof.

After ActivTrak: what comes next

Cancellation is done, but your transition is not complete. The days and weeks after your account downgrades require a few final steps to avoid loose ends.

Verify your downgrade to the free plan

Log into ActivTrak on your renewal date or the day after. Check that your account shows the Free plan (up to 3 users, 30-day data retention) instead of your paid plan. If your account still shows as paid, contact [email protected] immediately with your cancellation confirmation email.

Pro tip: Screenshot your account settings on the downgrade day to prove the change took effect. Save this screenshot with your cancellation confirmation email.

Disconnect any integrations

If you connected ActivTrak to Slack, Microsoft Teams, Jira, or any other tool, those integrations may still be active and could cause unexpected behaviour. Log into each connected service and revoke ActivTrak's access.

• In Slack: go to App Management, find ActivTrak, and click "Remove".
• In Microsoft Teams: go to Settings, App permissions, and remove ActivTrak.
• In other platforms: search for "connected apps" or "integrations" in settings.

Inform your team the monitoring is stopping

If you used ActivTrak to monitor team activity, staff need to know the service is no longer active. This avoids confusion and shows transparency.

A simple message works: "Our team will no longer use ActivTrak for activity monitoring, effective [date]. Your activity data will no longer be tracked via this system. If you have any questions, please reach out."

Choose a replacement (if you need one)

If you cancelled because ActivTrak did not fit your needs, consider whether you need any workforce analytics at all. If yes, Stopee can help you understand your options:

• Lightweight tools like Toggl Track focus on time tracking only.
• Productivity platforms like monday.com or Asana offer built-in reporting without invasive monitoring.
• Free alternatives like Google Analytics on internal dashboards reduce cost.

Do not jump into another annual contract immediately. Try a free trial first and test for 14 days, just as you should have with ActivTrak.

Contact information and cancellation address

ActivTrak does not publish a Malaysia-specific postal address for cancellations. All Malaysian customers must use the online form or email-based methods listed below.

No Malaysian postal office is listed by ActivTrak. Do not send cancellation letters via post; ActivTrak will not receive them in Malaysia. Use email or the online form only.

Summary: take control of your subscription

Cancelling ActivTrak is possible, but it requires planning, proof, and patience. The company's annual contract model and lack of in-app cancellation button exist by design: they make it harder for you to leave and easier for ActivTrak to retain you.

But you have rights, and you have options. By following this guide step-by-step, you will avoid the most common mistakes, preserve evidence of your request, and ensure your cancellation takes effect before you are charged for another year.

Remember the core steps: find your renewal date, count back 30 days, submit via the official form or renewals email, wait for written confirmation, export your data, and set a renewal-date reminder. Keep every confirmation email for 12 months.

If ActivTrak refuses to honour your cancellation or charges you despite a confirmed request, escalate to the Malaysian Ministry of Domestic Trade, Co-operatives and Consumerism or use consumer protection law as a lever. Stopee has helped thousands of consumers recover refunds and reverse wrongful charges by refusing to accept "no refunds" as the final word when the service failed to deliver or the company violated the terms of cancellation.

You deserve a subscription service that respects your decision to leave. Stopee is here to help you cancel fairly, quickly, and with zero regret.