Manage Activtrak

How to cancel activtrak and protect your team's privacy

What activtrak is and why you might want to leave

Activtrak is a cloud-based workforce analytics and employee monitoring platform that tracks productivity, application use, website activity, and work patterns across your team. If you are in the Philippines, you likely subscribed online in US dollars and are now dealing with support hours tied to US Central Time, not Philippine time. That gap alone can make cancellation feel like it takes longer than it should.

The service runs on a freemium model with paid tiers: the Free plan (₱0.00 per month for up to 3 users), Essentials at ₱565 per user per month, and Professional at ₱848 per user per month. Many Philippine teams discover that the cost, privacy concerns, or feature bloat no longer justify keeping the subscription active. At Stopee (stopee.com), we have helped thousands of consumers navigate cancellation processes that are deliberately unclear or slow - and Activtrak is no exception.

Common reasons to cancel activtrak

You might cancel because privacy concerns have shifted your leadership's stance on employee monitoring, because your team has moved to a competitor like Time Doctor or Microsoft 365's analytics, or because the monthly cost has quietly crept into your budget without delivering measurable value. Some teams discover that Activtrak's data retention and reporting features do not align with Philippine data protection principles, especially under the Data Privacy Act of 2012 (Republic Act No. 10173).

Others cancel because their free trial ended and charges started without clear confirmation, or because they subscribed through Apple App Store or Google Play and now face a split cancellation path. Whatever your reason, Stopee is here to walk you through the exact steps so you cancel cleanly and avoid surprise charges on your next billing cycle.

Your consumer protection rights in the philippines

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to accurate billing information, clear cancellation procedures, and refunds if Activtrak fails to deliver promised services or charges you without proper consent. If Activtrak continues to bill you after cancellation or misrepresents their terms, you can escalate your complaint to the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if you subscribed via app store.

The law also requires companies to provide transparent cancellation methods - not hidden forms or email-only processes that create confusion. Keep this in mind: if you send a cancellation request and do not receive written confirmation within 7 business days, follow up in writing and save all correspondence. Stopee recommends documenting everything so you have proof if a dispute arises.

Pricing and billing structure

Activtrak's cost in philippine pesos

Activtrak charges in US dollars but shows estimated PHP conversions on their pricing page. Here is what you are likely paying:

What you need to know about billing cycles and add-ons

Activtrak bills monthly per user on a pro-rata basis, so if you add a user mid-month, you pay a fraction of that month's cost. This can make your invoices confusing if you do not track headcount changes carefully. If you have activated the ActivConnect API add-on for third-party data integrations, you will see a separate line item (₱170 per month) that you must cancel separately from your main subscription.

The Professional plan includes a 14-day free trial that automatically downgrades to the Free plan after the trial ends, not the paid tier. This is important: if you signed up for the trial and did nothing, you are already on Free. However, if you manually upgraded during that trial, you are on a paid plan and will be charged on day 15 unless you cancel before the trial window closes.

How to cancel activtrak

Preparation checklist before you request cancellation

Before you take any action, spend 10 minutes preparing. This prevents regret and speeds up any support follow-up. Stopee recommends taking the following steps first:

• Export all activity reports, productivity analytics, and custom dashboards you need for your records.
• Take screenshots of your current plan, billing page, and account settings showing your subscription tier.
• Find your next billing date in your invoice history or account dashboard.
• Save your last payment receipt and invoice number for reference.
• Verify whether you subscribed directly through Activtrak.com, Apple App Store, or Google Play.
• Check whether anyone else on your team has admin access - you may need to coordinate with them before canceling.

Pro tip: If you subscribed through Apple or Google, you must cancel inside that platform, not inside Activtrak itself. Canceling only in Activtrak will leave your app store subscription active, and you will be charged again next month.

Cancel through the activtrak web account (direct subscription)

If you signed up directly on Activtrak.com or someone on your team did, use the official cancellation form to submit your request. Activtrak does not offer a one-click cancel button - you must fill out a form.

1. Sign in to your Activtrak account at activtrak.com using your email and password.
2. Navigate to the Help Center by clicking the support or question mark icon in the top right corner of the dashboard.
3. Search for "cancel account" or use this direct link: support.activtrak.com/hc/en-us/articles/360038363992.
4. Look for the "How to Change, Cancel, Reactivate, or Delete Your ActivTrak Account" article.
5. Click the cancellation request link or button - it usually says "Submit a Request" or "Contact Support".
6. Fill in the form with:
   • Your account email address.
   • Your company name.
   • The reason you are canceling (optional but helpful for your record).
   • Your preferred cancellation date (request it to take effect at the end of your current billing cycle to avoid mid-month charges).
7. Submit the form and save the ticket number or confirmation email.
8. Wait for a response from Activtrak support - typically within 24 to 48 hours during US business hours.
9. Reply to the support email to confirm your cancellation was processed and ask for written confirmation that your access will terminate on your requested date.

Warning: Do not assume your cancellation is complete just because you receive a first response. Many teams receive a reply asking for clarification or confirming your request, but the actual cancellation does not occur until they send a final confirmation. Keep pushing for that final confirmation in writing.

Cancel an app store or google play subscription

If you subscribed through Apple App Store or Google Play, you must cancel inside those platforms, not in Activtrak. Canceling only in Activtrak will leave your subscription active, and you will face a charge next month.

For Apple App Store:

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top right corner.
3. Tap "Subscriptions".
4. Find Activtrak in the list.
5. Tap "Cancel Subscription".
6. Confirm the cancellation when prompted.
7. You will see a message saying "Your subscription will end on [date]" - take a screenshot.

For Google Play:

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap "Manage my subscriptions".
4. Select Activtrak from the list.
5. Tap "Cancel subscription".
6. Follow the on-screen prompts to confirm.
7. Note the date your access ends in the confirmation message.

Pro tip: Cancel within 3 days of your renewal date to catch Activtrak during their daily billing check. If you cancel 10 days before renewal, your request may sit in a queue and you could miss the window, resulting in an unnecessary charge.

Contact activtrak by mail if web submission fails

If the online form does not work or you do not receive a response within 7 business days, escalate to their mailing address. Send a registered letter with a clear cancellation request:

ActivTrak Inc.
Austin, Texas
United States of America

Include your account email, company name, subscription tier, and the date you want cancellation to take effect. Keep a copy of the letter and a photo of the registered mail receipt. This creates a paper trail that protects you under Republic Act No. 7394 if Activtrak claims they never received your request.

What happens after you cancel

Timeline and access termination

After you submit a cancellation request, Activtrak typically processes it within 2 to 5 business days during US hours. Your access usually terminates at the end of your current billing cycle, not immediately. If you requested a mid-cycle cancellation, you may receive a prorated refund for unused days, depending on their policy at the time you cancel.

Once your cancellation is processed, you will lose access to:

• All activity logs and monitoring data for your team.
• Custom reports and dashboards.
• User management and team settings.
• API integrations if you subscribed to ActivConnect.

Your team will be notified that monitoring has stopped. If you need to reactivate within 30 days, contact Activtrak support quickly - some vendors allow a grace period for reinstatement without re-onboarding your entire account.

Checking your billing after cancellation

This is critical: monitor your credit card or bank statement for 2 billing cycles after you cancel. Look for any Activtrak charges, any charges from your app store, or any third-party charges claiming to be from Activtrak or related services. If you see a charge after your cancellation date, take a screenshot and contact Activtrak immediately with your cancellation confirmation number.

Pro tip: Set a phone reminder for 2 weeks before your old renewal date. Check your account or support email to confirm that no new invoice was issued. If one appears, you have evidence of a billing error and grounds to dispute it through your bank.

Refunds and billing disputes

When you can claim a refund

Under the Consumer Act of the Philippines (Republic Act No. 7394), you are entitled to a refund if Activtrak:

• Charged you without clear written consent for a paid subscription.
• Continued billing after you submitted a cancellation request in writing.
• Charged you during a free trial period without explicit authorization.
• Failed to deliver the features or service levels promised in their marketing materials.

If you fall into any of these categories, Stopee recommends requesting a refund in writing. Use this email template:

"I am writing to request a refund for charges to [card ending in XXXX] for my Activtrak account ([your email]). I submitted a cancellation request on [date] via [web form / phone / email], and I received confirmation that my access would terminate on [date]. However, I was charged ₱[amount] on [date], which is after my cancellation became effective. Please refund this charge and confirm no further charges will be applied. I am attaching my cancellation confirmation and the disputed invoice. Under Republic Act No. 7394, I am entitled to this refund. Please respond within 10 business days."

Disputing charges through your bank

If Activtrak refuses to refund you within 14 days, file a dispute (chargeback) through your bank or credit card company. Provide your bank with:

• Your cancellation confirmation email or ticket number.
• Screenshots of the disputed charge.
• Copies of your correspondence with Activtrak support.
• Your evidence that the subscription was canceled before the charge occurred.

Most Philippine banks process disputes within 30 to 60 days. Your bank will contact Activtrak for their side of the story. If Activtrak cannot prove they had authorization to charge you after your cancellation date, the bank will reverse the charge and credit your account.

Common mistakes to avoid

We know cancellation can feel frustrating when the process is intentionally complex - but a few missteps can turn frustration into regret and unnecessary charges.

Mistake 1: canceling in the wrong place

If you subscribed via Apple App Store or Google Play, you must cancel inside that app store, not in Activtrak. Many teams make this mistake because Activtrak's website does not clearly state this. You will cancel "successfully" in Activtrak but remain subscribed to the app store, leading to a charge next month. Check your original receipt email to see where you bought it, then cancel in that exact place.

Mistake 2: canceling too late in your billing cycle

If you cancel on day 25 of a 30-day cycle, you will still be charged for the next 30 days in many cases. The safest approach is to cancel within the first 10 days of your billing cycle so your request processes before the next charge is triggered. Check your invoice to find your billing date, then plan your cancellation around it.

Mistake 3: not saving confirmation of cancellation

If you do not receive written confirmation of your cancellation within 48 hours, follow up and ask for it in writing. Without it, you have no proof if a dispute arises. Stopee recommends replying to the support email thread and asking them to confirm in that same thread: "Please confirm in this email that my subscription [account email] is scheduled to terminate on [date] and no further charges will be applied." Keep that thread forever.

Mistake 4: assuming a "downgrade" to free is the same as canceling

Some users think they can downgrade their paid plan to the Free plan to "sort of" cancel. This is not cancellation. If you downgrade, Activtrak will still control your data, your monitoring continues at lower fidelity, and you may face friction if you later want to fully delete your account. If you want to stop using Activtrak entirely, cancel the whole subscription, not just downgrade.

Comparison: activtrak vs alternatives

Switching to a different workforce monitoring tool

If you are leaving Activtrak because you found a better fit, this comparison shows why you made the right call:

After you cancel: next steps

Data deletion and account cleanup

After your subscription terminates, ask Activtrak in writing to delete your account and all stored data within 30 days. Under the Data Privacy Act of 2012, Activtrak must comply with your deletion request unless they have a legal reason to retain your data. Send this email:

"I request that my Activtrak account [account email] and all associated activity logs, reports, and personal data be permanently deleted within 30 days. Please confirm receipt of this request and provide a timeline for deletion. Under Republic Act No. 10173, I am entitled to this right."

Activtrak typically responds with a confirmation within 7 to 10 business days. If they do not, escalate to the National Privacy Commission (NPC) at privacy.gov.ph.

Communicating the cancellation to your team

If you were the account owner, inform your team that monitoring has stopped and any integrations relying on Activtrak data will break. Update any dashboards, alerts, or reports that depended on Activtrak's API or data feeds. This prevents surprise errors in your workflow tools.

Why you should use stopee to stay protected

Canceling Activtrak should not require this much planning, but the reality is that many software companies - including Activtrak - have built opaque cancellation processes to maximize accidental renewals and billing confusion. Stopee (stopee.com) has helped thousands of consumers cancel subscriptions like this one by providing step-by-step guidance, tracking templates, and consumer law references that shift the power back to you.

When you use Stopee, you get:

• Exact instructions tailored to your subscription method (web, App Store, Google Play).
• Legal references to Philippine consumer protection laws so you know your rights.
• Email templates and dispute language you can copy and use immediately.
• Tracking reminders so you remember to check for phantom charges after cancellation.
• Links to regulatory bodies like the DTI and NPC if the company ignores your request.

Stopee puts the burden on the company, not on you. Visit stopee.com today to manage your Activtrak cancellation with confidence and keep your billing clean.

Key documents and contact information

Where to send cancellation requests

Online cancellation form: support.activtrak.com/hc/en-us/articles/360038363992

Mailing address for registered letter:

ActivTrak Inc.
Austin, Texas
United States of America

Escalation contacts in the Philippines:

• Department of Trade and Industry (DTI): 1386 (hotline) or dtiphil.gov.ph - file a complaint if Activtrak refuses to refund or process your cancellation.
• National Privacy Commission (NPC): privacy.gov.ph - file a data protection complaint if Activtrak refuses to delete your account.
• Your bank's dispute department: Call the number on the back of your credit card - initiate a chargeback if Activtrak continues billing after you cancel.

Legal framework protecting you

Consumer Act of the Philippines (Republic Act No. 7394): Requires clear cancellation methods, accurate billing, and refunds for non-delivery or unauthorized charges. Gives you the right to cancel without penalty if terms are unclear.

Data Privacy Act of 2012 (Republic Act No. 10173): Guarantees your right to request data deletion. Activtrak must honor this request within 30 days unless there is a legal reason to retain your information.

National Telecommunications Commission (NTC) rules: If you subscribed via app store, the NTC oversees app store billing practices in the Philippines and can force app stores to refund unauthorized charges.

Final checklist before you cancel

Use this checklist to ensure you cancel cleanly and protect yourself from surprise charges:

Canceling Activtrak takes 10 to 15 minutes of active work, but only if you follow the right steps. Skipping preparation or canceling in the wrong place can cost you hundreds of pesos in unexpected charges. Stopee exists to make sure that does not happen. We have guided consumers through hundreds of cancellations just like yours, and Stopee (stopee.com) continues to lead because we put your interests first, not the company's. Cancel with clarity, confidence, and the knowledge that your money is protected.