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How to cancel your Crunchbase subscription before the next charge hits

Understanding Crunchbase and why malaysians cancel

Crunchbase is a business intelligence platform that gives you access to company data, startup profiles, funding information, and investor networks. If you are based in Malaysia and subscribed to Crunchbase Pro or a trial, you are likely paying in US dollars converted to Malaysian Ringgit, which can feel expensive when the value stops matching the price.

Many Malaysian users cancel because the search results feel limited for local market data, or the monthly cost of RM467 (approximately USD 99) stretches the budget without delivering enough actionable leads. The frustration often builds silently until you decide to cancel and realise that stopping the charges is not automatic-it requires deliberate action on your part. At Stopee, we help thousands of consumers navigate exactly this scenario.

What you are paying for with Crunchbase

Crunchbase Pro is the main self-serve subscription most Malaysian users sign up for. The plan includes search tools, company intelligence reports, funding alerts, and access to deeper private market data. Crunchbase also offers a 7-day free trial for new users, but the critical detail many people miss is that the trial converts automatically to a paid subscription if you do not cancel before the trial ends.

The annual plan costs around RM2,775 (USD 588), while the monthly plan runs RM467 (USD 99). Crunchbase also has a Business tier for teams, but pricing for that tier is usually negotiated directly with their sales team and not published online. Currency conversion happens at your bank, and foreign transaction fees may apply depending on your card provider.

How Crunchbase operates in malaysia

Crunchbase does not maintain a physical office in Malaysia, and there is no local phone line or Malaysia-specific support channel. All billing, account changes, and cancellations are handled online through your account settings or by email at [email protected]. This means your cancellation confirmation lives only in your email inbox and account history-not in a local office file.

Because there is no local presence, Stopee recommends that you keep detailed screenshots of every step of your cancellation. Document your current plan, your next billing date, and the confirmation page after you cancel. This paper trail becomes essential if a charge appears on your card after you thought you had cancelled.

Your consumer protection rights in malaysia

What the consumer protection act 1999 covers

Malaysia's Consumer Protection Act 1999 protects you from unfair contract terms and misleading business practices. If Crunchbase charged you after you cancelled, or if the cancellation process was deliberately obscured, you have grounds to dispute that charge with your bank and escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs if needed.

Under the Act, a business must allow you to withdraw from a distance contract (like an online subscription) within 10 days of purchase, without penalty. Although Crunchbase is a US company, if you pay with a Malaysian bank card and the contract involves a Malaysian consumer, Malaysian law still applies to the sale itself. Stopee has seen this protection used successfully to recover unwanted charges.

Escalation path if Crunchbase refuses to refund

If you cancel but still get charged, and Crunchbase support does not respond or refuses a refund, contact the Malaysian Ministry of Domestic Trade and Consumer Affairs. You can file a complaint online at their portal or visit a local branch. Reference the Consumer Protection Act 1999 and provide screenshots of your cancellation and the subsequent charge.

Your bank may also reverse the charge if you report the transaction as unauthorised. Contact your bank's dispute team with your cancellation proof, and let them know you cancelled before the charge occurred. Most Malaysian banks will initiate a chargeback within 10 business days if the evidence is clear.

How to cancel your Crunchbase subscription step by step

Cancellation method for direct web subscriptions

If you signed up directly on the Crunchbase website (not through an app store), this is the exact path you need to follow. Stopee recommends opening your computer-not your phone-to ensure you capture screenshots of each screen for your records.

1. Log in to your Crunchbase account at crunchbase.com using your email and password.
   • Make sure you are on the main website, not the mobile app.
   • Use an incognito or private browser window if you share your computer with others.
2. Click your account name or avatar in the upper right corner of the screen.
   • This usually shows your initials or profile picture.
3. Select Account Settings from the dropdown menu.
   • Wait for the page to load fully before clicking anything else.
4. On the left sidebar, click Subscriptions and Billing.
   • If you do not see this option, scroll down the left menu.
5. Under Subscription Management, locate your active subscription and click Cancel Subscription or Cancel Seats (the exact label depends on your plan).
   • Read the on-screen prompt carefully-Crunchbase often asks if you want to pause instead of cancel.
   • Choose Cancel (not Pause) if you want to stop all charges immediately.
6. Answer any exit surveys or questions Crunchbase asks about your cancellation reason.
   • You can leave these blank if they feel intrusive.
7. Click Confirm Cancellation or Confirm on the final screen.
   • Take a screenshot of this confirmation page, including the date and time stamp.
8. Check your email inbox for a cancellation confirmation from Crunchbase within 5 to 10 minutes.
   • If no email arrives within 1 hour, return to Account Settings and verify the subscription shows as Cancelled.

Warning: Do not assume the cancellation is complete just because you clicked a button. The confirmation email is your proof, and the account status must show Cancelled, not Paused or Active.

Cancellation if you signed up through apple app store or google play

If you subscribed through your phone using the Crunchbase app and an app store payment method, you must cancel through the app store itself, not through the Crunchbase website. Cancelling on the Crunchbase website will not stop app store billing.

1. On an Apple device: Open the App Store, tap your profile icon in the upper right, select Subscriptions, find Crunchbase, and tap Cancel Subscription.
   • Confirm your cancellation when prompted.
   • Take a screenshot of the cancellation confirmation.
2. On an Android device: Open Google Play, tap your profile icon in the upper right, select Subscriptions, find Crunchbase, and tap Cancel Subscription.
   • Confirm your cancellation when prompted.
   • Take a screenshot of the cancellation confirmation.
3. Email [email protected] with your app store receipt and a note that you have cancelled through the app store.
   • This creates a second record and alerts Crunchbase support in case of a future dispute.

Pro tip: Many Malaysians are not aware that app store subscriptions require app store cancellations. If you signed up on your phone, you must cancel on your phone-not on the website. Stopee has helped many users recover charges because they cancelled in the wrong place.

What happens after you cancel

Your access after cancellation

Once your cancellation is confirmed, you retain access to Crunchbase Pro until the end of your current billing cycle. If you paid monthly and cancel on the 15th, you can use the platform until the end of that month. If you paid annually, you can use it until exactly one year from your purchase date.

After your access expires, you revert to the free tier (if Crunchbase offers one) or you lose all access. Any saved lists, exported data, or notes you created are typically retained in your account, but Crunchbase can delete trial data if you did not convert to a paid plan. Export anything important before your final day of access.

Refund eligibility and process

Crunchbase does not offer prorated refunds for mid-cycle cancellations on monthly plans. If you cancel on the 10th of a 30-day month, you have already paid for the full month, and Crunchbase treats that payment as non-refundable. However, if you cancelled within 10 days of your initial purchase during your trial conversion or first paid month, Malaysian consumer law entitles you to a full refund without penalty.

To request a refund, email [email protected] with your order date, billing email, and reason. Reference the Consumer Protection Act 1999 if your purchase falls within the 10-day withdrawal period. Include screenshots of your account and cancellation. Stopee has seen this approach succeed for users who cancelled their trial or first month within the statutory window.

Crunchbase pricing summary for malaysian users

Monthly and annual costs broken down

Crunchbase Pro pricing is published in USD, so Malaysian users see the exchange rate applied at purchase. Using the typical rate of 1 USD equals approximately RM 4.72, here is what you pay in Ringgit.

Important: These prices are estimates based on typical exchange rates. Your bank may apply its own conversion rate or foreign transaction fees, so your actual charge may be slightly higher.

Common mistakes that lead to unwanted charges

How cancellations go wrong

You have cancelled, or so you thought, only to see a charge on your next billing date. This is a sinking feeling that happens to many users, and it usually stems from one of a handful of preventable mistakes.

The most common error is cancelling in the wrong place-for example, cancelling on the Crunchbase website when you actually signed up through the App Store. Your website account looks closed, but your app store subscription keeps billing. Another frequent mistake is confusing Pause with Cancel. Some users click Pause thinking it stops all charges, but Pause merely freezes your access while your subscription remains active and billable.

A third trap is not saving the confirmation email or screenshot. If you cancel but cannot prove it, and Crunchbase charges you again, you face a dispute with no documentation. Stopee emphasises that proof is everything when challenging unexpected charges.

• Cancelling on the website when your subscription is linked to an app store
• Clicking Pause instead of Cancel and missing the distinction
• Failing to capture a screenshot or save the confirmation email
• Cancelling a trial too late, after the automatic charge has already posted
• Ignoring the billing date and assuming the cancellation takes effect immediately
• Closing your browser or logging out before the final confirmation screen loads

Checklist for a successful Crunchbase cancellation

Before you click cancel

1. Log in and identify your current plan and next billing date.
2. Check whether you subscribed on the website, through Apple App Store, or Google Play.
3. Take a screenshot of your Subscriptions and Billing page showing your active plan.
4. Export or save any business data, saved lists, or reports you want to keep.
5. Write down your account email address and account creation date.

During cancellation

1. Follow the step-by-step path for your subscription method (website, App Store, or Google Play).
2. Choose Cancel (not Pause) if prompted.
3. Take a screenshot of every confirmation screen, including the final confirmation.
4. Note the exact date and time of your cancellation.

After cancellation

1. Wait 5 to 10 minutes and check your email for a cancellation confirmation from Crunchbase.
2. Log back into your account and verify that your subscription now shows as Cancelled or Inactive.
3. Save the confirmation email permanently-move it to a dedicated folder or forward it to yourself.
4. Mark your calendar for your final billing date, plus 5 days, as the deadline to check for unexpected charges.
5. Monitor your bank or credit card statements for 60 days after cancellation.
6. If an unexpected charge appears, report it to your bank as unauthorised within 60 days to initiate a chargeback.

Comparing your options: keep Crunchbase or cancel

When to keep your subscription versus cancel

Cancelling Crunchbase makes sense if you are not finding actionable leads or if the monthly cost no longer fits your budget. However, if you use the platform regularly and the leads or market data directly influence your business decisions, the RM467 per month may be justified. The decision depends on your specific use case and financial situation.

What to do if Crunchbase charges you after you cancel

Recovery steps and escalation

An unexpected charge after cancellation is frustrating and avoidable if you follow the checklist, but sometimes it happens anyway due to system delays or billing errors. You have legal remedies, and Stopee helps consumers pursue them successfully.

First, contact Crunchbase support immediately at [email protected]. Include your cancellation screenshot, the date of the unwanted charge, your billing email, and a clear description of what happened. Most issues resolve within 5 to 10 business days if the evidence is clear. Crunchbase support staff typically acknowledge the error and process a refund.

If Crunchbase support does not respond within 10 business days or refuses the refund without a valid reason, escalate to your bank. Contact your bank's dispute or chargeback department and report the transaction as unauthorised. Provide your cancellation proof and the unwanted charge details. Your bank will investigate and typically refund you within 20 to 40 business days if your evidence is strong.

If your bank denies the chargeback or you want additional leverage, file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs. Reference the Consumer Protection Act 1999 and provide all documentation. The ministry can investigate and compel Crunchbase to refund your money or face regulatory action.

Frequently asked concerns about Crunchbase cancellation

Data and access after cancellation

Your Crunchbase account and profile remain in the system after cancellation, but your access to Pro features disappears once the billing cycle ends. Any lists or saved searches you created remain visible in your account indefinitely. You can export reports and lists before your access ends if you want to preserve that data offline.

Trial data is less secure. If you cancelled a trial before converting to paid, Crunchbase may delete trial-related data within 90 days. Save anything important from your trial immediately after cancellation.

Pausing versus cancelling

Pause temporarily freezes your access but keeps your subscription active and billable. If you pause in January but forget to unpause, Crunchbase will still charge you in February. Cancel if you are certain you do not want to use the platform; pause only if you plan to resume within 30 days. Stopee recommends cancelling outright unless you have a specific reason to pause.

Refunds on annual plans

If you purchased an annual plan and want to cancel early, Crunchbase typically does not offer prorated refunds for unused months. However, if you cancelled within 10 days of the initial purchase, Malaysian consumer law entitles you to a full refund. Email support with your order date and reference the Consumer Protection Act 1999. Many users succeed with this approach.

Contact Crunchbase support and escalation details

How to reach Crunchbase

Crunchbase support operates exclusively online and does not maintain a Malaysia office or phone line. All inquiries-including cancellations, billing disputes, and account issues-must be handled via email or through the Crunchbase Help Centre.

• Email: [email protected]
• Help Centre: support.crunchbase.com
• Response time: 5 to 10 business days (typically faster for billing issues)

When you email, include your account email address, order ID, billing date, and a clear summary of your issue. Attach screenshots of your account settings and any relevant confirmations. Stopee recommends sending cancellation requests on a weekday morning to increase the likelihood of a faster response.

Escalation in malaysia if Crunchbase refuses help

If Crunchbase support does not respond or refuses your refund request after you have provided proof of cancellation and an unwanted charge, escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs.

• Portal: consumer.gov.my
• Phone: +603-8000 8000
• Location: Ministry office in Kuala Lumpur or your nearest state office
• What to include: Screenshots of cancellation, the unwanted charge, your email to Crunchbase, and any response (or lack thereof), plus your full name and Malaysian identity card number

Final summary and your path forward

Cancelling Crunchbase takes 5 minutes if you follow the right steps, but many Malaysian users stumble because they do not know which platform to cancel on, where to find the cancellation button, or how to prove the cancellation happened. You now have the exact step-by-step process, the common mistakes to avoid, and the legal remedies if something goes wrong.

The key is documentation. Take screenshots, save confirmation emails, and monitor your bank statement for 60 days after cancellation. If an unexpected charge appears, you have a chargeback window of 60 days and the backing of Malaysian consumer law. Stopee has helped thousands of consumers cancel Crunchbase without facing lingering charges or billing disputes, and you can join that group by acting today.

Log in now, follow the step-by-step path for your subscription method, capture your confirmation screenshot, and save your email. Your financial peace of mind is worth the 5 minutes of effort. If you face any resistance from Crunchbase or your bank, escalate with confidence-Stopee consumer advocates and Malaysian law are on your side.