Manage Crunchbase

How to cancel crunchbase in new zealand and reclaim your refund

What is crunchbase

Crunchbase is a business intelligence platform that helps investors, sales teams, researchers and entrepreneurs access detailed company information, funding histories, contact data and market insights. If you subscribed to gain access to advanced search filters, data exports or contact details and now want to step away, you're in the right place. This guide walks you through cancellation, refund rights and what happens to your account after you exit.

How crunchbase works

The platform serves professionals who need to research companies, track funding activity or identify decision-makers for prospecting. You search companies by industry, funding stage or geography, set up alerts for company changes, build lists and export contact data. Most users commit to either monthly or annual subscriptions, with pricing in USD converted to NZD at your bank's rate.

Who typically uses it

Crunchbase attracts venture capitalists, private equity teams, sales development representatives, business development managers and startup founders. If you work in venture capital, M&A, recruitment or enterprise sales, you likely signed up expecting those tools would justify the monthly or annual spend. That's why knowing your cancellation options matters - especially if the data quality doesn't meet your team's needs or budget priorities shift.

Why you might want to cancel

Understanding your reasons for cancellation helps you explore whether a cheaper plan, a temporary pause, or a full exit makes sense. Stopee recognises that subscription fatigue and changing business needs are legitimate reasons to reassess.

Cost and budget pressures

Crunchbase pricing ranges from NZ$50 to NZ$350+ per month depending on your plan, and annual commitments lock you in for 12 months. If your budget has tightened or you're not actively using the platform daily, cancelling frees up cash for higher-priority tools. You may also find free or lower-cost alternatives deliver 80% of the insights you need without the premium price tag.

Feature misalignment or limited adoption

Sometimes you sign up with high expectations but discover the data is stale, export limits are too restrictive, or your team rarely uses the advanced features. If you're paying for Pro or Business but only need basic search, downgrading to Starter (or cancelling entirely) makes financial sense. Stopee advises you to review your actual usage before you decide to leave permanently.

Competitor tools or free alternatives

LinkedIn Sales Navigator, Apollo, Hunter, Pitchbook and even public SEC filings deliver overlapping intelligence at different price points. If you've tested a competitor and found it better suited to your workflow, cancelling Crunchbase lets you consolidate your stack and reduce subscription sprawl.

Your consumer rights in new zealand

New Zealand law protects you as a digital consumer, and understanding those protections before you cancel strengthens your position if disputes arise. This section outlines the key legislation and your leverage points.

Consumer guarantees act and fair trading act

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 safeguard your rights when you purchase digital services like Crunchbase. You are entitled to services that are of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Crunchbase data is materially inaccurate, outdated, or the platform malfunctions, you have grounds to claim a refund or remedy under these acts, regardless of Crunchbase's stated no-refund policy.

Cooling-off period: Unfortunately, New Zealand does not grant a blanket 14-day cooling-off period for digital services purchased online (unlike some European jurisdictions). However, if Crunchbase misrepresented its features, data accuracy or performance, you can lodge a Fair Trading Act complaint with the Commerce Commission.

Escalation pathway if crunchbase refuses

If you request a refund and Crunchbase denies it unfairly, you can escalate to the Commerce Commission (comcom.govt.nz) or seek mediation through Disputes Tribunal. Document all communications, take screenshots of your usage, and keep proof of payment. Stopee recommends preserving evidence before you cancel, because dispute resolution can take weeks and requires documentation of your claim.

Crunchbase pricing and plan options

Crunchbase publishes pricing in USD; your NZD charge depends on your bank's exchange rate on the transaction date. Below is a snapshot of current plans to help you decide whether to downgrade, cancel, or switch.

Plan breakdown and billing cycles

Annual billing offers a discount per month compared to month-to-month, but locks you into a 12-month commitment. Monthly billing gives you flexibility to cancel anytime but costs more per month. Choose based on your confidence in the tool and cash flow.

Pro tip: If you're on an annual plan and want to exit soon, confirm your renewal date. Cancelling 30 days before renewal protects you from an auto-renewal charge and buys you time to migrate your data.

How to cancel crunchbase

Cancellation routes depend on how you subscribed: directly through Crunchbase's website, via Apple's App Store, or via Google Play. Each route has different mechanics and refund timelines. Stopee walks you through each method step by step.

Cancel via crunchbase website (recommended)

If you signed up directly on Crunchbase.com with a credit card, email or SSO login, use this method. It's the fastest, most transparent route and gives you direct control over your account status.

1. Sign in to your Crunchbase account at www.crunchbase.com using your email and password (or SSO if you logged in that way).
2. Navigate to your account menu (usually top-right corner, showing your name or profile icon).
3. Select Account Settings or Billing & Subscriptions.
4. Find the section labelled Subscriptions, Billing or Seats.
5. Locate your active subscription and select Cancel Subscription, Cancel Seats or Manage Subscription.
6. Follow the on-screen prompts to confirm cancellation. Crunchbase will display your final access date (usually end of current billing period).
7. Check your email for a cancellation confirmation. If you don't receive one within 24 hours, contact Crunchbase support to verify the cancellation went through.

Warning: Crunchbase cancels access at the end of your billing period, not immediately. If you've already paid for March, you retain access through 31 March even if you cancel on 5 March. Plan accordingly if you need to export data before loss of access.

Cancel via apple app store (iOS)

If you subscribed to Crunchbase through the Apple App Store on your iPhone or iPad, Apple controls the subscription and refund process, not Crunchbase.

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Crunchbase in the list of active subscriptions.
5. Tap Crunchbase, then select Cancel Subscription or Edit Subscription.
6. Confirm the cancellation. Apple will show your final billing date.

Pro tip: Apple processes refunds separately. After you cancel, contact Apple Support (support.apple.com) within 45 days if you want to request a refund for the most recent charge. Apple is more generous than Crunchbase; they often refund one billing cycle if you cancel within the first 24-48 hours of purchase.

Cancel via google play store (Android)

If you subscribed through Google Play on an Android device, Google handles the cancellation and any refunds.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Crunchbase in your active subscriptions.
5. Tap Crunchbase, then select Cancel Subscription.
6. Choose your reason (optional) and confirm cancellation.

Warning: Google Play refunds typically expire 7 days after the subscription renewal. If your billing date was more than 7 days ago, you're outside the refund window, and Google will not issue a credit. Cancel immediately if you want refund eligibility.

What happens after you cancel

Cancellation feels like a done deal, but your account access, data and billing continue for a defined period. Understanding this timeline helps you avoid surprise charges and plan your data migration.

Access and feature availability

After you cancel, Crunchbase grants you access to all paid features until the end of your current billing period. If you cancel on 15 March but your billing cycle ends 31 March, you keep full access for another 16 days. Use this grace period to export any lists, contacts or reports you need before the account locks down.

Pro tip: Download or export your company lists, contact data and any custom research before your final access date. After your subscription ends, you lose access to unlocked contacts and advanced filters, even if your account technically still exists.

Account data retention

Your account profile, email and login credentials remain active. However, premium features (advanced search, exports, contact unlocks) disappear. You revert to free-tier access, which is extremely limited. If you rejoin later, your old saved lists and alert history may still exist, but there's no guarantee Crunchbase preserves inactive account data long-term.

Refunds and billing after cancellation

Crunchbase's refund policy is strict but not ironclad. Stopee advises you to understand the rules before you assume a refund is impossible.

Standard refund policy

Crunchbase refunds charges within 7 days of payment in most cases. After 7 days, refunds are not issued unless you have grounds under consumer protection law (see section on New Zealand consumer rights above). This means if you cancel on day 8 of a monthly cycle, you're unlikely to recover your monthly fee through Crunchbase's standard process.

Non-refundable scenarios

Certain actions disqualify you from a refund. If you export data (including during a free trial), unlock contacts, or generate reports, Crunchbase considers the service consumed and will not refund. Similarly, if you downgraded mid-cycle or added paid add-ons like Data Boost, those charges are non-refundable. Crunchbase also does not issue credits for partially used billing periods unless explicitly agreed in writing.

Contacts and data boost add-ons

Contacts unlock and Data Boost charges are handled separately. Contacts may be pro-rated if unused, but only if you request the refund before unlocking them. Once you've accessed contact details, the unlock is consumed. Data Boost is billed annually and non-refundable.

Common mistakes when cancelling

Cancellation feels straightforward, but small oversights can cost you money, access or data. Here are the traps Stopee has seen thousands of consumers fall into.

Forgetting to cancel before auto-renewal

Crunchbase auto-renews your subscription on your billing anniversary unless you cancel beforehand. Many users cancel after the charge hits, not realizing they're now ineligible for a refund. Set a phone reminder 10 days before your renewal date. Check your account settings to confirm the exact renewal date, then cancel at least 7 days prior to lock in refund eligibility if you change your mind.

Cancelling through the wrong channel

If you subscribed via Apple but try to cancel on the Crunchbase website, you haven't actually cancelled your Apple subscription. The charge keeps recurring. Always cancel through the same channel you used to subscribe. Stopee recommends keeping your original payment receipt handy so you know exactly which platform owns your subscription.

Not exporting data before your final access date

Once your subscription ends, you lose the ability to export lists, reports and contact data. If you wait until after cancellation to grab this information, it's gone. Download everything during your grace period (between cancellation and end of billing cycle). Export as CSV or PDF so you own the data independently of Crunchbase.

Accepting "payment already processed" without escalating

If you cancel 2 days before your renewal and Crunchbase charges you anyway, don't assume you're stuck. Contact support immediately, cite the Consumer Guarantees Act, and request a refund for the erroneous charge. Stopee has seen companies reverse charges when presented with clear evidence of early cancellation and fair trading law references.

Checklist before you cancel

Use this checklist to ensure you've covered all bases and won't regret your exit decision.

• Confirm your current billing date and renewal date (check email or account settings).
• Download or export all company lists, contact data, reports and research while you still have access.
• Take screenshots of your saved searches, alerts and custom filters if you need to recreate them elsewhere.
• Review your usage in the last 30 days. Are you really underutilising the tool, or is adoption just low across your team?
• Check whether downgrading to a cheaper plan (Starter at ~NZ$50/month) makes more sense than cancelling entirely.
• Confirm which channel you subscribed through (Crunchbase website, Apple or Google) so you cancel in the right place.
• Request a refund within 7 days of your last charge if you believe you have grounds under consumer law.
• Receive and save your cancellation confirmation email.
• Set a calendar reminder to verify the charge stops in your next billing cycle (confirm with your bank or card issuer if needed).

Cancellation address and contact information

Crunchbase does not maintain a public office address in New Zealand. The company is headquartered in San Francisco, USA. If you need to escalate a billing dispute or cancellation issue beyond the online portal, use these channels.

Support and escalation contact

Email: support@crunchbase.com (response time typically 48-72 hours). Include your account email, the date of the charge you're disputing and a clear summary of your issue. If Crunchbase does not respond within 7 business days or refuses your refund claim unfairly, escalate to the Commerce Commission in New Zealand or file a complaint with the Better Business Bureau (BBB) if you reside outside NZ.

Pro tip: Send all cancellation and refund requests via email so you have a timestamped record. Do not rely on phone support or live chat if the outcome is financially material.

Summary and next steps

Cancelling Crunchbase is straightforward once you know the process, your rights and the common pitfalls. The steps are simple: sign in, find subscriptions, cancel, confirm and verify. Refunds are possible within 7 days but become harder after that unless you invoke consumer protection law. Your data access stops at your billing period's end, so export everything you need before you lose access.

If Crunchbase refuses a fair refund request, remember your rights under the Consumer Guarantees Act and Fair Trading Act. Don't accept a "no refund" blanket rule-context matters, and many disputes resolve in your favour once you escalate.

Stopee has helped thousands of consumers cancel subscriptions, reclaim refunds and avoid renewal traps. Whether you're downsizing your subscription stack, switching to a competitor, or simply tightening your budget, the process is within your control. Cancel confidently, document your steps and preserve your rights. Visit Stopee.com to explore guides on cancelling other business intelligence tools, comparing alternatives or managing your full subscription portfolio.