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How to cancel Cvmaker in malaysia without losing your resume data

What Cvmaker is and why malaysians sign up

Cvmaker is an online CV and resume builder that operates as a subscription service. The company behind it, CVmaker B.V., is based in the Netherlands, which means your billing, support, and legal terms are handled from overseas rather than locally in Malaysia. For you as a Malaysian user, this matters when you need to cancel, because your consumer rights and the process itself cross borders.

Most Malaysians discover Cvmaker when they need a polished resume fast for a job application. The service tempts you with a low-cost 7-day trial at RM9, then automatically converts to a monthly subscription at RM118 unless you cancel before your next billing date. At that point, many users feel trapped and frustrated because they did not expect the automatic renewal or did not know where to cancel.

What the Cvmaker subscription actually includes

The Premium subscription is not just a single CV download. You get unlimited resume and cover letter creation, ongoing editing and downloading rights, an application email tool, and job search features that help you track opportunities. Some users confuse the subscription with one-time resume writing services, which are separate purchases. If your bank statement shows a recurring charge after that initial RM9 trial, that is the monthly subscription renewing, not a one-time writing service.

How Cvmaker operates in malaysia

Cvmaker works in Malaysia, but it does not offer a dedicated Malaysian website, local support phone number, or clearly localised pricing in ringgit. The service operates primarily in English, which can make navigation harder for some users and make cancellation feel more confusing than necessary. Most prices display in foreign currency, so you must read every checkout screen carefully to understand what you are actually paying in Malaysian ringgit.

Your consumer protection rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you buy subscriptions online, even from overseas companies like CVmaker B.V. This is your legal foundation for cancelling without penalty and, in many cases, claiming a refund.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (like an online subscription) within 10 calendar days from the date you receive the service or the date the contract is made, whichever is later. Cvmaker's 7-day trial sits within this window. If you cancel within 10 days and have not used the full value of the service, you are entitled to a refund unless you agreed to specific terms that exclude it.

The key protection is this: the company cannot force you to complete a minimum subscription period if you cancel within the 10-day cooling-off period. Cvmaker's automatic monthly renewal after the trial does not override your statutory right to cancel and claim a refund during this window.

Your right to cancel and when you can claim a refund

You can cancel Cvmaker at any time after the 7-day trial ends, but your refund rights depend on timing. If you cancel within 10 days of signing up, you qualify for a full refund. After 10 days, your right to a refund weakens, and Cvmaker may argue that you consumed the service. However, if the company has misled you about cancellation difficulty or hidden the automatic renewal in small print, the Consumer Protection Act still protects you.

Most importantly, you have the right to cancel without penalty. Cvmaker cannot charge you a cancellation fee or force you to stay subscribed once you notify them of cancellation. If they do, you have grounds to escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

How to cancel Cvmaker step-by-step

Cancellation through Cvmaker's website account area is the official and fastest method, and it takes only a few minutes if you know exactly where to click.

Cancel through your Cvmaker account online

The web-based cancellation route is straightforward once you log in. Follow these steps carefully to ensure your subscription terminates before your next billing cycle.

1. Go to cvmaker.com and log in with your email and password.
   • If you have forgotten your password, click Forgot password? and reset it via email.
2. Once logged in, navigate to the Account or Settings section in the top menu or sidebar.
   • Look for a gear icon or your profile name - this usually opens account options.
3. Scroll down until you find the Deactivate account or Cancel subscription button.
   • Do not confuse this with Delete my CV or Log out - those actions do not cancel your subscription.
4. Click Deactivate account and you will see a confirmation message asking why you are leaving.
   • You can optionally provide feedback, but this step is not required to complete cancellation.
5. Confirm the cancellation by clicking the final Yes, cancel my subscription button.
   • Cvmaker will display a confirmation page and send you a confirmation email within minutes.
6. Take a screenshot of the confirmation page and save the confirmation email for your records.
   • You will need this proof if Cvmaker charges you again or if you need to dispute a charge with your bank.

Pro tip: Cancel at least 2 days before your next billing date to guarantee that your subscription does not renew. If you cancel on the same day as your renewal date, the system may already have processed the charge.

Important warnings and what not to do

Warning: Simply deleting your CV, clearing your account data, or logging out does NOT cancel your subscription. Many Malaysians make this mistake and are shocked when Cvmaker charges them the following month. You must use the official Deactivate account button to terminate your subscription.

Warning: If the Cvmaker website is slow or unresponsive, refresh the page and check your account status before leaving. Some users believe they have cancelled, but the system did not process the request. Log back in after 10 minutes to verify that your account now shows "Inactive" or "Cancelled".

Pro tip: Before you cancel, download and save every CV, cover letter, and file you have created. While Cvmaker claims your data remains on its servers after cancellation, you have no guarantee of access quality or speed once your subscription ends. Export your files in PDF and Word formats if possible.

Pricing table and what you will stop paying

Understanding your Cvmaker subscription cost helps you decide whether cancellation is right for you and calculate any potential refund.

Most Malaysians are charged the Premium monthly rate of RM118. If you cancel after your first month but before your second billing date, you lose RM118. If you cancel within 10 days of signing up during the trial, you are entitled to a refund of the RM9 trial charge.

What happens after you cancel Cvmaker

Cancellation does not happen instantly, and understanding the post-cancellation timeline prevents confusion and helps you spot problems early.

Immediate access and data after cancellation

Once Cvmaker processes your cancellation, your Premium features stop working immediately. You can no longer download CVs or edit resumes. However, your account data and files remain on Cvmaker's servers so you can reactivate later if you change your mind. Cvmaker says this data persists, but there is no guarantee of long-term storage, so you should have already downloaded everything you need.

You will receive a cancellation confirmation email from Cvmaker within 24 hours. This email is your proof of cancellation and is essential if a charge appears on your bank statement after cancellation. Save this email in a dedicated folder for your records.

Checking your bank statement and stopping future charges

Monitor your bank statement for 30 days after cancellation. If Cvmaker charges you again after you have deactivated your account, contact your bank immediately and dispute the charge as unauthorized. Your bank can reverse the charge and help you recover your money within 30-90 days in most cases.

Pro tip: If you used a credit card for Cvmaker, you can also ask your bank to block future charges from Cvmaker's merchant account as an extra safeguard. Most Malaysian banks allow this through their mobile app or customer service line.

Reactivating Cvmaker if you change your mind

If you cancel and later decide you want Cvmaker again, you can reactivate your account by logging back in and selecting Reactivate subscription. Your old CVs and cover letters will still be there. You will need to pay the current subscription rate (RM118 per month), but you do not lose your data by cancelling.

Refund rights and how to claim money back

Refunds are not automatic, but you have clear legal grounds to demand one under Malaysian law if certain conditions are met.

When you qualify for a full refund

You qualify for a full refund of your subscription charge if you cancel within 10 calendar days of paying for your first month. This is your statutory cooling-off period under the Consumer Protection Act 1999. To claim, you must contact Cvmaker within 10 days and explicitly request a refund, citing your cancellation date and invoking your consumer protection rights.

If you cancel after 10 days but Cvmaker has misrepresented the cancellation process or hidden the automatic renewal in unclear language, you may still have grounds for a partial refund. Malaysian consumer protection law prioritizes transparency, and if the company made cancellation deliberately hard to find, a regulator can order a refund even after 10 days.

How to request your refund from Cvmaker

Cvmaker does not automatically refund cancelled subscriptions. You must request it. Send an email to their support team (usually [email protected] or check their contact page) with the subject line Refund request for cancelled subscription. Include your account email, the date you cancelled, your booking reference number, and a clear statement that you are claiming a refund under your consumer protection rights within the 10-day cooling-off period.

Cvmaker has 14 days to process your refund once they receive your request. If they refuse or ignore you, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) by filing a complaint at www.mdtc.gov.my or calling their hotline. The MDTCA can force Cvmaker to refund you if they find the company breached consumer law.

Disputing a charge if Cvmaker will not refund

If Cvmaker refuses to refund and you believe you have a valid claim, contact your bank and file a dispute (called a chargeback). Provide your bank with your cancellation confirmation email and a copy of your refund request email to Cvmaker. Your bank will investigate and can reverse the charge within 30-90 days if the dispute is valid.

Common mistakes that trap malaysian users

Cancellation frustration is often avoidable. Most Malaysians run into problems because they miss critical steps or misunderstand the process.

Mistake 1: deleting your CV instead of cancelling your subscription

The biggest trap is thinking that deleting your CV stops your subscription. It does not. Deleting your resume data is like throwing away a document - it removes the file, but your subscription keeps renewing and charging you every month. You must navigate to Account Settings and click Deactivate account to actually cancel. Always do both actions if you want to leave completely: download your files, delete what you do not need, then cancel your subscription.

Mistake 2: cancelling too close to your billing date

Cvmaker's billing system processes renewals automatically. If you cancel on the same day as your monthly renewal date, the system may have already charged you that morning. To be safe, cancel at least 48 hours before your next billing date. Check your account page to see your exact renewal date and cancel well in advance. If you are charged despite cancelling, request a refund immediately within the 10-day cooling-off window.

Mistake 3: not saving your confirmation email

After you click Deactivate account, Cvmaker sends a confirmation email. Many users delete this email or do not check their inbox carefully. If Cvmaker charges you again after cancellation, your confirmation email is your only proof that you cancelled. Save it in a dedicated folder and take a screenshot of both the email and the account deactivation page. You will need this proof if you dispute the charge with your bank.

Mistake 4: ignoring the optional feedback form

When you deactivate your account, Cvmaker asks why you are leaving. This is optional, but you should complete it. If you mention that cancellation was hard to find or that you were confused by the automatic renewal, Cvmaker's customer service team may notice and send you a refund offer or retention discount. You lose nothing by being honest, and it gives you documented evidence of your experience if you need to escalate to the MDTCA.

Should you cancel Cvmaker? a checklist

Before you cancel, use this checklist to make sure cancellation is the right choice and that you have done everything you need to do.

Stopee's guide to cancelling without regret

Cancelling Cvmaker is straightforward once you know the process, but Stopee recommends that you approach it systematically to avoid surprises. The key is to separate your data recovery from your subscription termination. First, download everything. Second, verify your renewal date. Third, use the official account deactivation button. Fourth, wait for the confirmation email. Fifth, monitor your bank statement for the next 30 days.

Stopee understands that signing up for a subscription is easy, but cancelling often feels deliberately hard. Cvmaker is not the worst offender, but the automatic monthly renewal and the hidden deactivation button do catch many Malaysian users off guard. That is exactly why Stopee exists: to walk you through every cancellation step so you stay in control of your money.

Key contacts and escalation in malaysia

If Cvmaker refuses to cancel, charges you after cancellation, or denies your refund request, Stopee recommends that you escalate to the appropriate authority.

How to contact Cvmaker about your cancellation

Cvmaker's official cancellation address for Malaysian users is:

CVmaker B.V.
Burgemeester Rijnders Plein 4
1181 ZL Amstelveen
The Netherlands

You can also email their support team at [email protected] or use the contact form on their website. When you write, include your account email, cancellation date, and a clear request for confirmation that your subscription has terminated.

Escalating to the ministry of domestic trade and consumer affairs

If Cvmaker ignores your cancellation request, charges you after you have cancelled, or refuses to refund you within 14 days of your request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can complain online at www.mdtc.gov.my, by phone at 1-800-888-999, or by visiting your nearest MDTCA office. The MDTCA has authority over overseas companies that sell to Malaysian consumers and can force Cvmaker to refund or cancel your account.

Disputing the charge with your bank

If Cvmaker has already charged you after cancellation, contact your bank's customer service line and request a chargeback or dispute. Provide your bank with your cancellation confirmation email and proof that you deactivated your account. Your bank will reverse the charge if they find Cvmaker's action unauthorised.

Final take: cancel Cvmaker with confidence

Cvmaker is a legitimate resume builder, but its automatic renewal and somewhat hidden deactivation button have frustrated many Malaysian users. The good news is that cancellation is entirely within your control once you know the steps, and Malaysian law protects you with a 10-day cooling-off period and the right to cancel without penalty.

Your path forward is clear: download your CVs, verify your renewal date, use the official account deactivation button, save your confirmation email, and monitor your bank statement. If something goes wrong, escalate to the MDTCA or your bank. Stopee has helped thousands of consumers cancel unwanted subscriptions, and the same logic applies here. You signed up for Cvmaker, and you have the absolute right to stop paying whenever you choose.

Do not let an overseas company or a confusing interface keep you from cancelling. Stopee is here to remind you that your consumer rights are real, your money is yours to protect, and cancellation is a process you can complete in under five minutes if you follow the steps above.