Manage Deevid Ai

How to cancel Deevid Ai in malaysia and stop unwanted charges

What is Deevid Ai and why malaysians are paying for it

Deevid Ai is a subscription-based software platform that uses artificial intelligence to help you create and edit videos quickly. You pay a recurring monthly fee in Malaysian ringgit (MYR) to access video generation tools, AI voiceovers, music synthesis, and commercial licensing rights. The service is built for content creators, marketers, and small business owners who need to produce videos without expensive equipment or technical skills.

The three pricing tiers and what you actually get

Deevid Ai offers three plans, all charged monthly and billed in ringgit directly to your card. Your choice depends on how many videos you plan to create each month and whether you need higher resolution output.

Every plan includes watermark-free exports and full commercial licensing, which means you own the videos you create and can sell or publish them for business use. The main difference is production volume and whether you get access to advanced AI tools like voice generation and AI music composition.

How auto-renewal works and when charges hit your account

Deevid Ai charges you on a recurring monthly basis. Your card is automatically billed on the same date each month unless you cancel before that renewal date arrives. If you signed up on the 15th of January, you will be charged again on the 15th of February, and so on. This is why many users find themselves charged unexpectedly; they forget the exact renewal date and assume the service stopped when they stopped using it.

The platform also offers annual plans with a 29% discount compared to paying month-by-month on the Lite and Pro tiers, which can lock you into a longer commitment. If you chose an annual plan, cancelling early may forfeit that discount or prevent you from accessing the refund you are entitled to under Malaysian consumer law.

Your consumer rights when cancelling Deevid Ai in malaysia

What the consumer protection act 1999 says about digital services

Malaysia's Consumer Protection Act 1999 protects you when you buy any good or service, including digital subscriptions like Deevid Ai. Under this law, you have the right to expect that the service performs as described, that billing is transparent, and that you can cancel without facing unreasonable obstacles or hidden charges.

If Deevid Ai continues to charge you after you have cancelled, or if the service does not deliver the promised features, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). Stopee recommends documenting every communication with the company and keeping screenshots of your account status, billing statements, and cancellation requests as evidence.

Your right to cancel and when refunds apply

You have the absolute right to cancel your Deevid Ai subscription at any time. However, whether you receive a refund depends on when you cancel and the company's stated refund policy. Deevid Ai maintains a refund and fraud policy page at deevid.ai/refund-and-fraud-policy, which you should review before contacting support.

Warning: The publicly available terms do not clearly state whether Deevid Ai offers refunds for unused credits if you cancel mid-month, or whether you must wait until the next billing cycle. If you cancel and are then charged again, contact the company in writing and escalate to KPDNKP if they refuse to refund the unauthorised charge.

Stopee advises always requesting written confirmation of cancellation, as verbal agreements or vague responses leave you unprotected. Email is best because it creates a timestamp and paper trail.

How to cancel Deevid Ai step-by-step

Before you press cancel: critical preparation steps

Many people regret cancelling in a hurry because they lose access to their videos or forget important billing details. Spend 10 minutes preparing now to avoid frustration later.

1. Log in to your Deevid Ai account and note your current plan (Lite, Pro, or Premium)
   • Take a screenshot showing your plan name and monthly price
   • Write down the exact renewal date visible on your account dashboard
2. Check your remaining credits and any videos you have created
   • Export or download any finished videos you want to keep
   • Save any prompts, scripts, or project templates you created
   • Note that access to these assets may change after cancellation
3. Gather your billing evidence
   • Screenshot your last invoice or payment history
   • Find the charge on your bank or credit card statement
   • Note the exact amount charged each month
4. Review the refund policy at deevid.ai/refund-and-fraud-policy to understand what you may be entitled to

Cancel through your Deevid Ai account settings

The most direct way to cancel is through your account dashboard. This method creates an immediate record and prevents accidental recharge if done correctly.

1. Go to deevid.ai and log in with your email and password
   • If you forgot your password, use the "Forgot password" link and reset it first
2. Navigate to Account Settings or Billing Settings (usually found in the top-right menu)
   • Look for a gear icon or your profile name dropdown
3. Find the Subscription or Plans section
   • You should see your current plan (Lite, Pro, or Premium)
   • Look for a "Cancel subscription" or "Change plan" button
4. Click Cancel Subscription and confirm your cancellation
   • The platform may ask why you are cancelling; answer honestly (optional)
   • You may see an option to pause instead of cancel; choose cancel if you want to stop charges
   • Complete any final confirmation step
5. Screenshot the cancellation confirmation page showing a cancellation date or reference number
   • Save this immediately to your computer or email it to yourself
6. Send a follow-up email to [email protected] with the subject line "Cancellation confirmation for [your email address]"
   • Paste a screenshot of your confirmation
   • Ask them to confirm that no further charges will occur
   • Request written acknowledgment within 7 days

Pro tip: Stopee recommends sending the confirmation email 3 to 5 days before your renewal date. This gives support time to respond if there is an issue, and allows you to escalate if needed before the next charge hits your account.

Cancel via email if you cannot access your account

If you forget your password, cannot log in, or the website does not have a working cancel button, you can cancel by email. This is slower but leaves a clear record.

1. Open your email client and compose a new message to [email protected]
2. Use this subject line: "Cancellation request for [your full name] - [your email address]"
3. In the body, include:
   • Your full name and email address associated with the account
   • The plan you are currently on (Lite, Pro, or Premium)
   • Your current renewal date (if you know it)
   • A clear statement: "I request immediate cancellation of my subscription and confirmation that no further charges will occur."
   • Request a written reply confirming cancellation within 7 days
4. Save a copy of your sent email for your records
5. Wait for a response from [email protected] confirming your cancellation

Warning: Email cancellations can take 5 to 10 business days to process. If your renewal date is within 48 hours and support has not replied, contact your bank or credit card company and place a dispute or chargeback to prevent an unwanted charge. Stopee always recommends acting early to avoid this scenario.

What happens to your account after cancellation

Access, data, and the timeline after you cancel

Cancelling your subscription does not immediately delete your account, but your access to premium features will change on your renewal date. Understanding this timeline helps you plan what to save and when.

On the day your cancellation takes effect (usually your next renewal date), you will lose the ability to create new videos and generate new credits. Your account dashboard may remain visible, but you will see a message prompting you to resubscribe. The service does not clearly state how long it keeps your project files or whether you can download them after cancellation, which is why exporting videos beforehand is essential.

Pro tip: If you want to keep access to your old videos for archival or portfolio purposes, download them immediately after cancellation and store them on your computer or cloud storage (Google Drive, OneDrive, or Dropbox). Do not assume Deevid Ai will keep them forever for free.

When the final charge appears on your card

The final charge will appear on your card on the same date your subscription renews, but only if you cancel after that date has passed. For example, if your renewal date is the 20th and you cancel on the 25th, you will be charged on the 20th regardless of your cancellation. If you cancel on the 15th (before renewal), no charge should occur.

Always check your bank statement 5 to 7 days after your expected cancellation to confirm no charge appeared. If you are charged after cancellation, screenshot the charge and send it to [email protected] as evidence of a billing error, then escalate to your bank if Deevid Ai refuses to refund.

Refunds and chargeback rights in malaysia

When Deevid Ai should refund you

Deevid Ai's refund policy is published at deevid.ai/refund-and-fraud-policy. You should read it directly, but generally, refunds are most likely in these scenarios: you are charged after cancellation, you are charged due to a billing error, or the service fails to deliver promised features (like video generation not working at all).

You are unlikely to receive a full refund if you simply changed your mind and used the service extensively during the month. However, you may be entitled to a pro-rata refund (partial refund for unused days) if you cancel mid-cycle, depending on the policy.

Warning: If Deevid Ai refuses to refund a charge you believe is incorrect, you have the right to dispute it with your bank or credit card company within 60 days. Stopee strongly advises doing this in writing and providing all evidence (cancellation screenshots, emails, billing statements) to your bank.

How to dispute a charge through your bank

If you are charged after cancellation and Deevid Ai does not respond within 14 days, contact your bank and request a chargeback or dispute. Most Malaysian banks allow you to dispute unauthorised charges online through their app or website.

1. Log in to your bank's online platform or mobile app
2. Find the transaction or charge from Deevid Ai
3. Select "Dispute charge" or "Report unauthorised transaction"
4. Describe the issue: "I cancelled this subscription but was charged after cancellation"
5. Attach screenshots of your cancellation confirmation and the unwanted charge
6. Submit and wait for your bank to investigate (usually 10-30 days)

Your bank will contact Deevid Ai on your behalf and typically rules in your favour if you provide clear evidence of cancellation. Stopee has helped thousands of consumers recover unwanted charges through this method when companies ignored their cancellation requests.

Pricing overview and annual plan considerations

Monthly versus annual: cost and cancellation risk

Deevid Ai offers a 29% discount if you pay for a full year upfront instead of month-to-month on Lite and Pro plans. While this saves money, it also locks you into a longer commitment and may complicate cancellation if you decide the service is not right for you.

If you choose an annual plan, read Deevid Ai's cancellation and refund policy very carefully before signing up. Ask support in writing whether you can cancel an annual plan early and receive a pro-rata refund. Many SaaS companies restrict early cancellation on annual plans, so it is critical to understand this before committing.

Common mistakes when cancelling Deevid Ai

Errors that cost you time and money

Cancelling feels simple, but small mistakes often lead to unwanted charges, lost access to your content, or disputes with the company. You are not alone if you have made one of these errors; Stopee has seen thousands of Malaysian consumers face the same problems.

• Cancelling on the wrong date. If you cancel after your renewal date has already passed, you will still be charged for the new month. Always cancel 2 to 3 days before your renewal date to ensure it processes in time.
• Assuming deletion equals cancellation. Deleting the app from your phone or unsubscribing from emails does not cancel your subscription. You must cancel through your account settings or email support.
• Not saving your work before cancelling. Deevid Ai does not guarantee you can access your videos after cancellation. Download everything you need first.
• Failing to get written confirmation. A screenshot or email confirmation is your only proof of cancellation. If the company disputes it later, you will need this evidence.
• Ignoring unexpected charges. If Deevid Ai charges you after cancellation, contact them and your bank immediately. Waiting weeks or months weakens your case.
• Not reviewing the refund policy before requesting a refund. Understanding what Deevid Ai will and will not refund helps you set realistic expectations and frame your request correctly.

Essential checklist before you cancel

Your step-by-step pre-cancellation checklist

Use this checklist to ensure you have done everything necessary before clicking cancel. Stopee recommends printing this or saving it to your phone.

1. Check your renewal date. Log in and note the exact date your subscription renews (e.g., the 15th of each month).
2. Screenshot your current plan. Take a photo showing your plan name (Lite, Pro, or Premium) and monthly charge in ringgit.
3. Download your videos. Export any finished videos from Deevid Ai and save them to your computer or cloud storage.
4. Save your prompts and scripts. Copy any text, prompts, or templates you created and save them to a document.
5. Gather your billing evidence. Save screenshots of your last invoice and the corresponding charge on your bank statement.
6. Read the refund policy. Visit deevid.ai/refund-and-fraud-policy and note what refunds apply to your situation.
7. Plan your cancellation date. Mark your calendar to cancel 2 to 3 days before your renewal date.
8. Send cancellation email. If using email, draft your cancellation request beforehand so you can send it quickly.
9. Save the confirmation. Whether you cancel online or by email, save all confirmation details immediately.
10. Follow up. Email support 3 to 5 days later requesting written confirmation that no further charges will occur.

After cancellation: what to do next

Monitoring your account and handling disputes

Your cancellation is not truly complete until your next billing date passes without a charge. Plan to actively monitor your account and banking activity for the next few weeks.

1. Mark your renewal date on your calendar and set a phone reminder for that day.
2. Check your bank or credit card statement on your renewal date and the following day to confirm no charge appeared.
3. Log in to your Deevid Ai account 1 to 2 days after renewal to verify your subscription shows as cancelled.
4. If a charge appears unexpectedly, take a screenshot immediately and email [email protected] with the subject line "Unauthorised charge after cancellation - dispute request".
5. If support does not respond within 7 days, contact your bank and file a chargeback dispute (detailed in the refund section above).
6. Keep all evidence (screenshots, emails, bank statements) for at least 90 days in case you need to escalate to KPDNKP or your bank's dispute team.

Pro tip: Stopee recommends taking a final screenshot of your cancelled account status 1 week after your renewal date. This proves you acted diligently to verify cancellation and strengthens your position if a dispute arises later.

When to consider cancelling Deevid Ai

Signs that cancellation makes sense for you

Not every subscription deserves to be cancelled. Some users benefit from keeping Deevid Ai if they create videos regularly. However, cancellation is the right choice in these situations:

• You have not created a video in 30 days or more.
• Your monthly cost (RM45 to RM562.50) exceeds your monthly video production revenue or value.
• You found a cheaper alternative that delivers the same quality (such as Runway, Zoice, or Pictory AI).
• You only signed up for a one-off project and no longer need the service.
• The quality, features, or AI generation tools have declined noticeably.
• You are unhappy with customer support response times or quality.
• You prefer to pay per video instead of a flat monthly fee.

Reasons to keep your Deevid Ai subscription

Before you cancel, consider whether any of these apply to your situation:

• You create videos for your business or clients at least once per week.
• You use the AI music, voice, and image generation features and cannot find them cheaper elsewhere.
• You need 1080p quality output and commercial licensing rights for client work.
• The monthly fee is a small cost of doing business and you use all available credits.
• You have a long-term content calendar and plan to produce videos consistently.

Deevid Ai and similar alternatives

How Deevid Ai compares to competitors in malaysia

Before you cancel, it is worth comparing Deevid Ai to alternatives available in Malaysia. Some services offer better value, cheaper pricing, or features that suit your needs more closely.

Stopee recommends testing a competitor's free trial before cancelling Deevid Ai. Many alternatives offer 7 to 14 days free, which lets you compare quality, ease of use, and feature set without financial risk. If you find a better fit, switch cleanly by cancelling Deevid Ai using the steps outlined above.

How stopee helps you cancel services in malaysia

Why thousands of malaysians trust stopee for cancellation support

Cancelling subscriptions should be simple, but companies like Deevid Ai often make it deliberately hard to find the cancel button or respond slowly to requests. Stopee exists to guide you through every step, flag traps, and empower you to cancel on your terms without losing money or access to your data.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and understand their rights under Malaysian consumer law. Whether your issue is a stuck charge, a missing refund, or confusion about the cancellation process, Stopee provides clear, step-by-step guidance and escalation support.

Visit Stopee.com to explore guides for cancelling other popular services, access templates for dispute emails, and learn about your consumer rights under the Consumer Protection Act 1999. Stopee puts you in control of your money and your account.

Contact Deevid Ai support and escalation addresses

Where to reach Deevid Ai if your cancellation is disputed

If you cancel and Deevid Ai continues to charge you, or if your refund request is ignored, use these contact methods to escalate your complaint.

• Email: [email protected] (official support channel for billing and cancellation issues)
• Refund policy page: deevid.ai/refund-and-fraud-policy (review this before contacting support)
• Website: deevid.ai (account settings for self-service cancellation)

Malaysian consumer protection escalation

If Deevid Ai ignores your cancellation request or refuses a legitimate refund, file a complaint with the Malaysian government authority responsible for consumer protection:

• Ministry of Domestic Trade and Consumer Affairs (KPDNKP): Putrajaya. You can file a complaint online at kpdnkp.gov.my or visit your nearest district office. Include all screenshots, emails, and bank statements as evidence.
• Your bank's dispute department: Contact the bank or credit card company that processed the charge and request a chargeback if Deevid Ai charged you after cancellation.

Stopee recommends always trying to resolve the issue directly with Deevid Ai first (via email with a clear, dated request), then escalating to your bank, and finally filing with KPDNKP if neither responds satisfactorily. This documentation trail strengthens your case at every step.

Final summary and your next step

Cancelling Deevid Ai in Malaysia is straightforward if you know the process and plan ahead. Take screenshots before you cancel, understand your renewal date, download your videos, and send a follow-up email to [email protected] requesting written confirmation. Monitor your bank account on your renewal date to ensure no unwanted charge appears. If you are charged after cancellation or your refund request is ignored, escalate to your bank or KPDNKP. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges. Visit Stopee.com to access more cancellation guides, dispute templates, and consumer rights information for Malaysia.