Manage Revid Ai

How to cancel Revid Ai and stop recurring charges in malaysia

What Revid Ai is and why you might want to cancel

Revid Ai is a cloud-based subscription software that uses artificial intelligence to help you create, edit, and remix short-form video content. The platform focuses on automating workflows, generating voiceovers in multiple languages, and producing social media clips with minimal manual effort.

You subscribe to access AI video generation tools, voice cloning features, editing templates, and monthly credit allowances. The service operates internationally and charges in US dollars, so Malaysian users typically pay between RM184 and RM939 per month depending on the plan level.

Many users find themselves wanting to cancel for practical reasons: unused monthly credits, inconsistent video quality, or simply switching to a competing platform. The frustration you might feel is completely valid because Revid Ai does not publish a clear, step-by-step cancellation guide on its own website, even though the terms claim cancellations are possible anytime.

Common reasons users cancel Revid Ai

Users report cancelling for several recurring reasons. Some discover they cannot use enough credits within each billing cycle to justify the monthly cost. Others find the video output quality inconsistent with their expectations, or they prefer competing AI video tools with simpler interfaces.

Additionally, some subscriptions continue charging after users believed they had already cancelled, which is why tracking your billing date and taking screenshots is essential before you submit any cancellation request.

The billing structure explained

Revid Ai uses a monthly subscription model based on credit allowances and feature tiers. The Growth plan includes a set number of AI credits monthly, 70+ language voiceovers, and access to hooks and scripts. The Ultra plan adds voice cloning capabilities, 10 Auto-Mode Workers, and a higher monthly credit quota.

Your subscription renews automatically each month on the same date you signed up, unless you cancel before that renewal. This means if your billing date is the 15th and you cancel on the 14th, you typically still have access until the end of that billing period, after which charges stop.

Your consumer protection rights in malaysia

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions and provides remedies if a company charges you without consent or refuses legitimate cancellation requests.

What malaysian law says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel any continuous supply contract, which includes subscription services like Revid Ai. If the company cannot provide evidence that you agreed to automatic renewal, or if they fail to provide clear cancellation instructions, you may have grounds to dispute any charges that occurred after your cancellation request.

Additionally, if Revid Ai continues charging your card after you cancel, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or your bank's dispute resolution team. Malaysian banks typically allow you to reverse unauthorised charges within 90 days of the transaction.

Your escalation points if cancellation fails

First, document everything: screenshots of your account settings, confirmation emails, cancellation request dates, and any charges that occurred afterwards. If Revid Ai refuses to cancel or continues charging, you have clear pathways to enforce your rights.

• Contact the company support email ([email protected]) with a written cancellation request and screenshots
• Request a chargeback or transaction reversal through your credit card issuer if charges continue
• Lodge a formal complaint with KPDNHEP if the company ignores cancellation requests
• Escalate to your bank's dispute team if multiple unauthorised charges occur

Stopee recommends documenting every communication step you take, because written proof strengthens your case if you need to escalate to regulatory authorities.

Step-by-step guide to cancelling Revid Ai

Cancelling Revid Ai requires you to access your account settings and locate the subscription management section, since the company does not offer phone or live chat support for Malaysian customers.

Prepare your account before cancelling

Take these protective steps before you press the cancel button, because once you cancel, your access may end at the next billing cycle and you cannot recover exported projects if you do not save them first.

1. Log in to your Revid Ai account at revid.ai
   • Use the email address registered to your subscription
   • If you forgot your password, use the "Forgot Password" link on the login page
2. Take a screenshot of your current subscription page showing:
   • Your active plan name (Growth, Ultra, etc.)
   • The exact renewal date and time
   • Your remaining monthly credits
   • The amount you are being charged
3. Export and download all your content
   • Save any completed videos to your computer
   • Export your scripts, voiceovers, and brand settings
   • Download any client projects or work-in-progress files
   • Screenshot your favourite templates or settings for future reference
4. Locate and save your invoices
   • Navigate to your Billing or Invoices section
   • Download PDF copies of the last 3 months of charges
   • Record the card ending digits used for payment
5. Note your account email and registration details
   • Write down the exact email address linked to the subscription
   • Record any phone number associated with the account

Cancel through the website account settings

Revid Ai does not provide a published public walkthrough for cancellation, but the standard path is through your account dashboard. Follow these steps to locate and complete your cancellation request.

1. Log in to your Revid Ai account
   • Go to revid.ai and click "Log In"
   • Enter your email and password
   • If two-factor authentication is enabled, complete that step
2. Access your subscription settings
   • Look for a menu icon (three horizontal lines) or your account avatar in the top right corner
   • Click "Account", "Settings", or "Manage Subscription"
   • Find the section labelled "Billing", "Subscription", or "Plan Management"
3. Locate the cancellation option
   • Scroll down in the Billing or Subscription section
   • Look for a button or link that says "Cancel Plan", "Cancel Subscription", or "Downgrade"
   • Warning: Do not click any button that says "Pause" or "Temporarily Suspend" - these do not cancel your subscription and charges will resume
4. Review the cancellation summary
   • The system should display when your cancellation takes effect (typically at your next renewal date)
   • Note any message about data retention or account deletion
   • Take a screenshot of this page before proceeding
5. Confirm your cancellation
   • Click the final "Confirm Cancellation" or "Cancel My Subscription" button
   • The system should display a message such as "Your subscription has been cancelled" or "You will have access until [date]"
   • Screenshot this confirmation page immediately
6. Check for a confirmation email
   • Return to your email inbox within 5 minutes
   • Look for a message from [email protected] or [email protected] with a subject line like "Subscription Cancelled" or "Cancellation Confirmation"
   • Save this email as proof of successful cancellation
   • Pro tip: If no email arrives within 15 minutes, email [email protected] directly with your screenshots and ask for written confirmation

Cancel via email if the website option fails

If you cannot find a cancel button in your account settings, or if the cancellation page gives you an error, you can request cancellation by email as an alternative route.

1. Compose a new email to [email protected]
   • Use the email address registered to your Revid Ai account
   • Use a subject line such as "Subscription Cancellation Request" or "Cancel My Account"
2. Write a clear cancellation request in the email body
   • Include your full name and registered email address
   • State "I request immediate cancellation of my Revid Ai subscription"
   • Include your account email address again for clarity
   • Ask for written confirmation of the cancellation date
   • Attach screenshots of your subscription page showing your plan, billing date, and charges
3. Send the email and wait for a response
   • Standard support response time is typically 2 to 5 business days
   • Save the "Sent" copy of your email for your records
   • If you do not receive a response within 7 days, send a follow-up email marked "URGENT"
4. Keep communication records secure
   • Download or screenshot every reply from [email protected]
   • Note the exact date and time of each email exchange
   • Do not delete any emails, even after cancellation is confirmed

What happens after you cancel Revid Ai

Once your cancellation is processed, your access and billing follow a specific timeline that you need to understand to avoid surprises.

Your access timeline after cancellation

Typically, you retain full access to Revid Ai until your next scheduled billing date. If your renewal date is the 20th of each month and you cancel on the 5th, you still have access for 15 more days until the 20th, after which your account either locks or downgrades to a free tier (if available).

After the renewal date passes, any attempt to use paid features, generate new videos, or download content may fail. This is why exporting your work before cancellation is critical.

Billing stops after the final cycle

Revid Ai should stop charging your card on your next renewal date. If you see a charge after that date, this is unauthorised billing and you should dispute it immediately through your bank.

Pro tip: Set a phone reminder for one day after your final renewal date. Log in to your bank account and confirm no charge appeared. If one did, contact your bank's fraud team the same day.

Data and account retention

Revid Ai's terms do not explicitly state whether your videos, scripts, and settings are deleted immediately after cancellation or retained for a grace period. To be safe, assume all data is inaccessible once your billing period ends, and download everything before that date arrives.

If you need to reactivate your account within 30 days, contact [email protected] to ask whether you can restore a cancelled subscription. Most SaaS providers allow reactivation within a short window, but there is no guarantee.

Refunds and reversing charges

Your eligibility for a refund depends on when you cancel relative to your billing cycle and your payment method's policies.

When Revid Ai refunds cancelled subscriptions

Most SaaS subscriptions, including Revid Ai, do not offer pro-rata refunds for cancellations mid-cycle. This means if you pay RM184 on the 1st and cancel on the 15th, you typically do not receive RM92 back for the unused half-month.

However, if Revid Ai continues charging your card after you successfully cancelled, or if you cancel within 14 days of your first subscription charge, you may have grounds to request a full refund under Malaysian consumer protection principles.

Disputing unauthorised charges through your bank

If Revid Ai charges you after your cancellation confirmation, contact your bank to reverse the transaction. Malaysian banks allow chargebacks and disputes within 90 days of the charge date.

1. Call your bank's customer service line
   • Provide the transaction date, amount, and merchant name (Revid Ai)
   • State that you cancelled the subscription and have proof
2. Request a chargeback or dispute
   • Your bank will open an investigation and may reverse the charge within 10 to 30 days
   • Provide screenshots of your cancellation confirmation and the unauthorised charge
3. Escalate to KPDNHEP if the bank denies your claim
   • File a formal complaint at the Ministry of Domestic Trade and Consumer Affairs
   • Include all email correspondence, screenshots, and bank dispute records

Pricing comparison before you cancel

Use this table to review Revid Ai's pricing tiers and confirm whether your current plan justifies the monthly cost.

Stopee recommends reviewing your credit usage before renewing. Log in and check how many credits you used last month. If you used fewer than 20 percent of your monthly allowance, your plan is oversized and cancellation is the right choice.

Common mistakes users make when cancelling Revid Ai

Cancellation can feel stressful, especially if you are worried about continued charges or losing important work. Here are the mistakes Stopee sees happen repeatedly, so you can avoid them.

Mistake one: clicking "Pause" instead of "Cancel"

Many users click a "Pause Subscription" button thinking it stops all charges. It does not. A paused subscription continues charging when the pause period ends, usually after 30 days. You still see the recurring charge on your card.

Always locate and click the word "Cancel" or "Cancel Subscription", not "Pause" or "Suspend". If you see only pause options, email [email protected] and explicitly request permanent cancellation in writing.

Mistake two: not taking screenshots before cancelling

Once you cancel, the subscription page may delete your billing history or change the confirmation message. If you later need to dispute a charge or prove you cancelled, a screenshot is your strongest evidence.

Capture screenshots at every stage: before cancellation (showing your plan and renewal date), during the cancellation process, and after confirmation.

Mistake three: not exporting your work first

Revid Ai's terms do not clearly promise data retention after cancellation. Some cancelled accounts lose access to videos and scripts immediately. If your work matters, download everything before you submit cancellation.

Mistake four: assuming cancellation happened without confirmation

Clicking a cancel button does not always mean the system processed your request. Email malfunctions, browser crashes, or account glitches can fail to register your cancellation. Always wait for an email confirmation from [email protected] before you assume the subscription is cancelled.

If no confirmation arrives within 24 hours, log back in and check your subscription status. If it still shows "Active", email [email protected] again.

Mistake five: not checking for charges after cancellation

Even when cancellation is confirmed, some users report charges appearing on their next billing date. This happens because of system delays or genuine billing errors.

Mark your calendar for one day after your final renewal date. Log into your bank account and confirm no charge was processed. If a charge appears, contact your bank immediately and dispute it.

Should you keep or cancel Revid Ai

Before you cancel, evaluate whether the service still adds value to your workflow or whether cancellation is the right decision.

How to contact Revid Ai support in malaysia

Revid Ai does not maintain a Malaysian office or local phone support line. All customer support routes are online only.

Available support channels

Email is your primary contact method for cancellation requests and billing disputes. Revid Ai lists the following contact options on their website.

• Email support: [email protected] (typical response 2 to 5 business days)
• FAQ page: revid.ai/faq (self-service troubleshooting and common questions)
• No live chat: The company does not offer real-time chat support
• No phone line: No published phone number for Malaysian or international customers
• No physical mailing address in Malaysia: Revid Ai operates as a remote-only company with no office listed locally

When you contact support, always use the same email address registered to your subscription and include your account details in every message for faster response times.

Escalation paths for unresolved issues

If Revid Ai does not respond to your cancellation request within 7 days, or if charges continue after cancellation, you have Malaysian consumer protection remedies available.

• Contact KPDNHEP: Ministry of Domestic Trade and Consumer Affairs (1-300-88-5555 or www.kpdnhep.gov.my)
• File a bank dispute: Contact your credit card issuer's customer service line
• Request a chargeback: Most Malaysian banks allow chargebacks within 90 days of the transaction

Final steps and summary

Stopee has helped thousands of consumers cancel subscriptions they no longer need, and the same principles apply to Revid Ai. Cancelling successfully means protecting yourself from unwanted charges, reclaiming your data, and understanding your rights under Malaysian consumer law.

Start by taking screenshots of your current subscription, exporting your work, and then following the step-by-step cancellation process through your account settings or via email to [email protected]. After you cancel, confirm that no charge appears on your next billing date.

If Revid Ai continues charging after cancellation, your bank's dispute process and Malaysia's Consumer Protection Act 1999 give you clear pathways to recover unauthorised amounts. Document every step, and Stopee recommends keeping all emails and screenshots for at least 6 months after cancellation as evidence if you need to escalate.

Remember: cancelling is not permanent. If you change your mind within 30 days, most SaaS platforms allow you to reactivate, so you have time to make a final decision. But if you are ready to move forward today, follow the steps above and take back control of your subscription spending.