Manage Deputy

How to cancel Deputy in malaysia and keep your data safe

What is Deputy and why you might want to cancel

Deputy is a cloud-based workforce management platform that helps businesses handle staff scheduling, time tracking, attendance records, and team communication in one place. If you use Deputy in Malaysia, you access it through the web application at once.deputy.com, and your subscription renews automatically each month or year until you cancel it directly through your account.

The frustration you may be feeling is real and common. Many Deputy users discover that simply stopping work in the app does not stop your billing cycle. Your subscription continues to charge your payment method every month or year, even if you have not logged in for weeks. This gap between stopping work and actually cancelling the service is where unnecessary charges happen. At Stopee, we help you close that gap.

How Deputy works as a subscription service

Deputy operates as a recurring software subscription, meaning you pay a monthly or annual fee to use the service. The platform is designed for Malaysian businesses of all sizes, from small teams managing a few staff members to larger operations with complex rosters and payroll workflows.

When you sign up, you choose between a monthly plan (which you can cancel at any time) or an annual plan (which locks you in for 12 months unless you contact Deputy's support team). Your subscription renews automatically on your renewal date, and Deputy charges your registered payment method without sending a reminder. This is standard for SaaS tools, but it also means you need to take action to stop the charges-simply abandoning the app will not do it.

Common reasons malaysian businesses cancel Deputy

Users cancel Deputy for several reasons: they may have switched to a different workforce management tool, reduced their team size and no longer need the features, found the pricing too high for their budget, or discovered that the interface did not match their workflow. Some businesses cancel after a free trial when they realise the cost does not justify the value for their operation. Whatever your reason, the steps to cancel are the same.

Deputy pricing in malaysia and what you are paying for

Understanding your current plan and cost helps you decide if cancellation is right for you, and it also helps you spot billing errors or unauthorised charges.

These prices are converted from US dollar pricing and may vary slightly depending on your exact subscription date and any add-ons you have activated (such as extra user seats or advanced payroll features). Before you cancel, log into your account and check your exact plan name and renewal date on the Subscriptions page. This information is critical if you want to avoid surprise charges or disputes with Deputy later.

Your rights as a consumer in malaysia and what Deputy must respect

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you specific rights when dealing with any service provider, including Deputy. Stopee believes every consumer should know these rights before they cancel.

What the consumer protection act 1999 says about cancellation

Under Malaysian consumer law, you have the right to cancel a service contract if Deputy fails to deliver the service as promised, if there are hidden charges or misleading pricing, or if you discover that the terms were not clearly explained to you at the time of purchase. The law also requires Deputy to provide you with a clear cancellation method-they cannot hide the cancel button or make the process deliberately confusing.

If you paid for an annual plan under a long-term commitment and Deputy has not delivered the service you agreed to, you may be entitled to a partial refund or early cancellation without penalty. If Deputy refuses to refund you or blocks your cancellation request, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs.

When to use consumer protection as a lever

If Deputy has charged you twice in one month, failed to process your cancellation request, locked you out of your account before honouring a refund, or misrepresented the cost or features, document everything (screenshots, invoices, emails) and reference the Consumer Protection Act 1999 in your cancellation or refund request. Companies respond faster when they know you understand your rights. Stopee recommends keeping all communications in writing-email, not phone calls-so you have a record.

How to cancel Deputy step by step

This section walks you through the exact steps to cancel your Deputy subscription without losing access to critical data or triggering unexpected charges.

Preparation: checks you must do before clicking cancel

Do not cancel without doing these checks first. A few minutes of preparation now will save you from data loss, billing disputes, or accidental re-charges later.

1. Log into your Deputy account at once.deputy.com with your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Take a screenshot of your current plan type and renewal date.
   • Go to Settings (gear icon, usually in the top right or side menu).
   • Click Subscriptions.
   • Photograph or screenshot the entire Subscriptions section showing your plan name, cost, and next renewal date.
3. Download your latest invoice and any payroll or timesheet reports you need.
   • In Settings, look for Billing or Invoices.
   • Download the most recent invoice as a PDF.
   • If you use Deputy for rosters or timesheets, go to each section (Roster, Timesheets) and export the data as CSV or PDF before you cancel. After cancellation, you may lose access to this data within days.
4. Check whether you subscribed on the web, through the App Store, or through Google Play.
   • If you subscribed on web at once.deputy.com, you cancel on the web (see next section).
   • If you subscribed through the App Store or Google Play, you may need to cancel through your Apple ID or Google Play account instead.
5. Confirm which business entity you want to cancel (if you manage multiple locations).
   • If your company operates multiple branches in Deputy, each one may have a separate subscription. Double-check that you are in the correct business before cancelling, as cancelling the wrong one leaves the other charged and active.

Web cancellation: the main path for most malaysian users

If you subscribed directly through the Deputy website (once.deputy.com), this is your cancellation path. It takes about 3 minutes.

1. Log into once.deputy.com with your email and password.
2. Make sure you are inside the correct business (if you manage multiple locations, a dropdown menu shows your businesses at the top).
3. Click Settings (usually a gear icon or labeled "Settings" in the left menu or top navigation).
4. Click Subscriptions.
5. Scroll down to find the button labeled "Cancel subscription" (it is usually red or clearly marked as a danger action).
6. Click Cancel subscription.
   • Deputy may ask you to select a reason why you are cancelling (e.g., "Too expensive", "Found another tool", "No longer need it"). This is optional feedback; your choice does not affect the cancellation.
7. Review the cancellation summary, which should confirm your plan name, last charge date, and cancellation effective date.
   • Warning: If you are on an annual plan, check the effective date carefully. Some annual plans honour cancellations immediately; others charge through the end of your 12-month commitment and may require you to contact support ([email protected]) for an early exit.
8. Click "Confirm cancellation" or "Yes, cancel my subscription" to complete the process.
9. You should see a confirmation message saying "Subscription cancelled" or "Your subscription has ended". Screenshot this confirmation and note the date and time.
10. Check your email inbox (including spam/promotions folder) for a cancellation confirmation email from Deputy within 24 hours. Save this email.

App store or google play cancellation

If you subscribed to Deputy through your iPhone, iPad, or Android phone using the App Store or Google Play, you need to cancel through your phone's subscription manager, not through the Deputy website.

1. For iPhone or iPad (App Store):
   • Open the Settings app on your device.
   • Tap your name at the top.
   • Tap Subscriptions.
   • Find and tap Deputy.
   • Tap "Cancel Subscription" and confirm.
   • You should see "Subscription cancelled" with a refund eligibility date.
2. For Android (Google Play):
   • Open the Google Play app on your device.
   • Tap your profile icon (top right).
   • Tap Manage subscriptions.
   • Find and tap Deputy.
   • Tap "Cancel subscription" and confirm your choice.
   • You should see a confirmation that the subscription is cancelled as of a specific date.
3. Take a screenshot of the cancellation confirmation from your App Store or Google Play account.
4. Wait 24-48 hours, then check your Apple ID or Google Play account to confirm the subscription no longer appears as active.

Enterprise or special agreements (annual plans and custom pricing)

If you are on an annual plan or a custom pricing agreement (e.g., a discount negotiated directly with Deputy), you may not be able to cancel via the web interface. Instead, you must email Deputy's customer success team.

1. Send an email to [email protected] from the email address registered to your Deputy account.
2. Use the subject line: "Cancellation request: [Your company name]"
3. In the email body, include:
   • Your full name
   • Your Deputy account email address
   • Your current plan type and renewal date
   • A clear statement: "I request immediate cancellation of my Deputy subscription effective [date]."
   • The reason for cancellation (optional but helpful)
4. Ask Deputy to confirm cancellation in writing and provide:
   • The exact cancellation effective date
   • Confirmation that no further charges will occur
   • Any refund details if applicable
5. Wait for a response (Deputy usually replies within 2-3 business days).
6. Save the confirmation email from Deputy as proof of your cancellation request.
   • Pro tip: If Deputy takes longer than 5 business days to respond or denies your cancellation request without valid reason, escalate to FOMCA or the Ministry of Domestic Trade and Consumer Affairs with all your email exchanges as evidence.

What happens to your data and access after you cancel

Losing access to your business data is a real fear, and you deserve clarity on what happens next.

Timeline after cancellation

Once you confirm cancellation, your subscription stops immediately or at the end of your billing cycle (depending on your plan type). Your access to the Deputy app and website continues for a grace period, after which Deputy may restrict you to read-only view or block access entirely. Here is what typically happens:

• First 48 hours: Your subscription is marked as cancelled in Deputy's system. You may still have full read-write access to download rosters, timesheets, and reports.
• Day 3-7: Deputy may demote you to read-only access so you can still view your data but cannot make changes. This is your last window to download anything you need.
• Day 8-30: Deputy may deactivate your account or restrict access significantly. After this point, retrieving old data becomes difficult or impossible.
• Day 31+: Deputy may permanently delete your account data according to their data retention policy. The exact timeline is not clearly published, so do not assume your data will be available after 30 days.

How to protect your data before and after cancellation

Stopee strongly recommends exporting all critical business data before your cancellation is finalised.

• Export rosters as CSV or PDF (Roster section > Export option).
• Download timesheets and attendance records for payroll purposes (Timesheets section > Export).
• Save any custom reports or payroll data to your computer or cloud storage (Google Drive, OneDrive, etc.).
• Screenshot any employee data, contact details, or important notes you need to retain.
• Check whether your payroll accountant or HR system can import Deputy data directly. If so, export in the format they request before cancelling.

After cancellation, contact Deputy's support team ([email protected]) if you need to retrieve data. They may charge a fee for data recovery or may honour a request if you cancelled within the last 30 days. Stopee knows this is an extra step, but it can save you hours of manual data re-entry later.

Refunds and billing after cancellation

Whether you get money back depends on your plan type, how many days are left in your billing cycle, and whether Deputy has already charged you for the next cycle.

Monthly plan refunds

If you are on a monthly plan and you cancel before your next renewal date, you are entitled to keep your access until that renewal date (you do not get a refund for the remaining days). Your subscription simply expires on the renewal date, and no further charges occur. No refund is due because you have already paid for the full month.

Annual plan refunds

This is more complex. If you cancel an annual plan mid-year, Deputy may offer a partial refund for unused months, or they may honour the full 12-month commitment and charge you through the end date. Some companies offer early exit options (e.g., 20% penalty), while others do not. Check your cancellation confirmation email for refund details.

Warning: If Deputy does not offer a refund and you believe your cancellation is justified (e.g., the service was not fit for purpose, or you were misled about pricing), reference the Consumer Protection Act 1999 in a follow-up email to [email protected]. Request a refund based on breach of service or misleading marketing. Document everything. If Deputy refuses, escalate to FOMCA.

Double-charged by Deputy

If you cancel and Deputy still charges you in the following month, this is a billing error. Contact [email protected] immediately with your cancellation confirmation email and the erroneous charge screenshot. Ask for a refund within 7 days. If Deputy does not respond or refuses, contact your bank or payment provider and request a chargeback for unauthorised billing.

Common mistakes people make when cancelling Deputy

We know cancellation is stressful, and small errors can lead to unexpected charges or lost data.

Mistake 1: cancelling the wrong business entity

If you manage multiple locations or brands within Deputy, each one may have a separate subscription. Clicking cancel in the wrong business leaves the other one active and billing. Before you cancel, triple-check that you are inside the correct business by looking at the business name dropdown at the top of the screen. Stopee recommends screenshotting the correct business name before you start the cancellation process.

Mistake 2: deleting the app instead of cancelling the subscription

Simply deleting the Deputy app from your phone or computer does nothing to stop your subscription. Your billing cycle continues, and Deputy charges your payment method on your renewal date as if nothing happened. You must cancel the subscription through the app's settings (web), the App Store, or Google Play-not by deleting the app icon.

Mistake 3: not exporting data before the grace period ends

After cancellation, your access window is short. Many users think they can come back and download data later, but Deputy restricts or deletes your data after 30 days. Export everything you need (rosters, timesheets, reports, employee records) within the first week of cancellation. Do not rely on Deputy's support team to retrieve data for you later-it is slower and may incur a fee.

Mistake 4: cancelling via email without keeping a copy of the confirmation

If you email [email protected] to cancel, save Deputy's response email. If a dispute arises later (e.g., Deputy claims you never cancelled), that email is your proof. Stopee advises screenshotting the confirmation and also printing or saving it as a PDF to your computer.

Mistake 5: not checking your bank statement after cancellation

Cancellation glitches happen. A few weeks after you cancel, check your bank statement or credit card to make sure Deputy is not charging you again. If an unauthorised charge appears, report it to your bank immediately and reference your cancellation confirmation. Your bank can issue a chargeback if Deputy charged you after your confirmed cancellation date.

Checklist: before and after you cancel Deputy

Use this checklist to ensure you cancel safely and do not miss any important steps.

Reviews and what other malaysian Deputy users say about cancellation

Deputy has a 4.5 out of 5 star rating from Malaysian users. Most praise the app for ease of scheduling and payroll integration, but several mention cancellation and billing as pain points.

Common feedback includes: "Easy to sign up, but the cancellation page is hard to find" and "Annual plan locked me in for 12 months, and Deputy would not offer early exit." Some users report that Deputy's support team was helpful when contacted directly, while others waited over a week for an email response to cancellation requests. The most satisfied users were those who exported their data before cancelling and confirmed the subscription had stopped by checking their bank statement 30 days later.

Stopee values transparent feedback. If you have had a poor experience with Deputy's cancellation process, document it and consider lodging a complaint with FOMCA or the Ministry of Domestic Trade. Your feedback helps protect other Malaysian consumers.

Key takeaways: cancel Deputy with confidence

Cancelling Deputy in Malaysia is straightforward if you follow these steps: prepare by taking screenshots and exporting data, cancel through the web portal (once.deputy.com) or your phone's subscription manager, confirm the cancellation in writing, and verify no charges appear on your next billing cycle.

You have consumer rights under the Malaysian Consumer Protection Act 1999. If Deputy refuses to cancel, charges you after cancellation, or misleads you about costs, escalate to FOMCA or the Ministry of Domestic Trade. Stopee has helped thousands of consumers navigate cancellations and refund disputes by standing firm on their rights and documenting every step.

Remember: a few minutes of preparation now (screenshot, export, confirm) saves you weeks of trouble later. Your data and your money are in your hands. Cancel with confidence, and do not hesitate to reach out to consumer authorities if Deputy does not honour your request. Stopee is here to help you understand your rights every step of the way.

Cancellation address and support contact for Deputy

Deputy operates as a cloud-based service with no physical office address in Malaysia. All cancellations and customer support are handled online and via email.

Escalation for unresolved disputes: If Deputy does not respond within 7 days or refuses your cancellation request without valid reason, contact the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Consumer Affairs. Reference the Consumer Protection Act 1999 and provide copies of all emails and cancellation confirmations. Stopee recommends keeping all communications with Deputy in writing so you have a clear record for any formal complaints.